resume aug 2016 sara e anderson

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Sara E. Anderson 817.842.7397 5017 Monterrey Manor Dr. Apt. 310 Fort Worth Tx 76116 [email protected] https://www.linkedin.com/in/saraeanderson1984sea Qualifications 1 year and 9 months of call center and dictation experience 4 years and 11 months of sales experience 5 years and 3 months of customer service experience 35% fluency in Spanish as of Aug 2016 through independent study on Duolingo (www.duolingo.com) continuing in the pursuit of Spanish proficiency since 2002 Awarded $5 gift card by my supervisors at Kroger for receiving the most donations of school supplies for underprivileged children in Fort Worth ISD Work Experience Cashier at Kroger 04- 2016 to Present Self-Checkout Attendant 08-14-2016 to present day: customer service, keep the machines at their best working conditions, keep the supplies fully stocked, observe body language and notifications to assist customers as needed quickly and efficiently, Cashier 04-11-2016 to present day: customer service, cash handling, price and sales verification, answer questions about products, services, and policies, quickly and efficiently ring up and bag all merchandise, zoning the front end of the store and all end caps around the whole store Telephone Interviewer at DSS Research 10-2014 to 03-2016 maintain call center database by collecting information in surveys, sustain valid surveys through verbatim reading of the survey, verbatim reading of the pat responses, and unbiased and neutral probing and clarifying interviewing techniques, continuously dial soliciting voluntary opinions for satisfaction and health status interviewing on behalf of various healthcare providers, took dictation for the answers of respondents to the open ended questions of the surveys Cashier Team Member at Target 05- 2013 to 10-2014

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Page 1: Resume Aug 2016 Sara E Anderson

Sara E. Anderson 817.842.7397

5017 Monterrey Manor Dr. Apt. 310 Fort Worth Tx [email protected]

https://www.linkedin.com/in/saraeanderson1984sea

Qualifications• 1 year and 9 months of call center and dictation experience• 4 years and 11 months of sales experience • 5 years and 3 months of customer service experience• 35% fluency in Spanish as of Aug 2016 through independent study on Duolingo

(www.duolingo.com) continuing in the pursuit of Spanish proficiency since 2002• Awarded $5 gift card by my supervisors at Kroger for receiving the most donations of school

supplies for underprivileged children in Fort Worth ISD

Work Experience• Cashier at Kroger 04-2016 to Present

◦ Self-Checkout Attendant 08-14-2016 to present day: customer service, keep the machines at their best working conditions, keep the supplies fully stocked, observe body language and notifications to assist customers as needed quickly and efficiently, Cashier 04-11-2016 to present day: customer service, cash handling, price and sales verification, answer questions about products, services, and policies, quickly and efficiently ring up and bag all merchandise, zoning the front end of the store and all end caps around the whole store

• Telephone Interviewer at DSS Research 10-2014 to 03-2016◦ maintain call center database by collecting information in surveys, sustain valid surveys

through verbatim reading of the survey, verbatim reading of the pat responses, and unbiased and neutral probing and clarifying interviewing techniques, continuously dial soliciting voluntary opinions for satisfaction and health status interviewing on behalf of various healthcare providers, took dictation for the answers of respondents to the open ended questions of the surveys

• Cashier Team Member at Target 05-2013 to 10-2014◦ Responsibilities of position: operating cash registers, customer service, answer questions

about products, services, and merchandise, assist in sales by pushing applications for Target credit red cards, and Target debit red cards, assist in sales by pushing purchases of dvd players, blu ray players, printers, papers, hdmi cables, and movies, effective baging techniques, basic janitorial maintainence of registers and bathrooms, identify prices of merchandise, check customer's identification for legally required age-sensitive purchases, condition front of the store

• Barista at Starbucks 03-2013 to 05-2013• Waitress at Adelea's on Main 11-2011 to 01-2013• Assistant Manager at Borders Express Bookstore 08-2009 to 09-2011

Education• Bachelor of Arts in Communication Studies, minor in Spanish Graduated Dec 2008

Texas State University Overall G.P.A. 3.23 out of 4.00• 35% fluency in Spanish Aug 2016

Duolingo independent study at www.duolingo.com