resume - april 2015

3
Bethany J. Conway 1004 Juniper Street, Sun Prairie, WI 53590 T: 608.289.3759 | E: [email protected] 1 OBJECTIVE Committed and self-motivated, with exceptional customer relation and decision making skills. Strong work ethic, professional demeanor, confident, and great experience in management. CAREER HIGHLIGHTS Exceptional experience in Customer Service 13 years in Management, Planning, and Coordinating Employee Development: interviewing, hiring, training, and scheduling Excellent in Communication and Conflict Management Social Media, Website Design, and Marketing Strong Computer and Typing skills Volunteer for non-profit organizations COMPUTER SKILLS Epic, CedAr Software, Clienttell, Microsoft (Word, Publisher, PowerPoint, and Excel), NaviNet, Forward Health Portal, and Constant Contact EDUCATION Bachelor of Science in Psychology – May 2001, Carroll University, Waukesha, WI PROFESSIONAL EXPERIENCE Registration/Scheduling Representative (part-time) – Dean Clinic December 2012 – Current, Madison, WI Provide exceptional customer service by serving as the frontline ambassador of service between the patient and the Medical Center. Via Epic systems--Assist patients in registering/scheduling appointments. Receive and collect payments at the time of service. Setup and verify insurance coverage via NaviNet and Forward Health. Responsible for CedAr purchasing and ordering. Collaborate with team members to create a positive work environment. Helped develop our weekly team Project Improvement for our frontlines staff. Responsible for Clienttell follow up with patients. Communication Department and Music/Worship Director (part-time) – Global Presence Ministries November 2011 – Current, Madison, WI Music/Worship Director, October 2013 - Current o Manage and maintain communication with 50+ musicians and singers via individual/group meetings, email, social media, and phone. o Teach and lead workshops for ongoing training; i.e., singing & voice, musicianship and skill, playing music as a team, worship leading, etc. o Follow up and communicate with students enrolled in online e-Learning school. o Schedule musicians and singers for various church events; i.e., Sunday mornings; conferences; schools; and the Worship, Prayer Room & Creative Arts Center. o Developed and implemented Policies and Procedures for worship program. Communication Department, November 2011 - Current o Design, layout, and schedule newsletters via Constant Contact. o Write, produce, and edit articles for newsletters, emails, and various publications. o Work closely with management to accurately communicate vision and values of organization. o Perform various office duties: organizing, data entry, filing, and copying. o Maintain and update social media sites; i.e., Facebook, Hootsuite, and Twitter.

Upload: bethany-conway

Post on 07-Aug-2015

15 views

Category:

Documents


2 download

TRANSCRIPT

Page 1: Resume - April 2015

Bethany J. Conway 1004 Juniper Street, Sun Prairie, WI 53590 T: 608.289.3759 | E: [email protected]

1

OBJECTIVE Committed and self-motivated, with exceptional customer relation and decision making skills. Strong work ethic, professional demeanor, confident, and great experience in management. CAREER HIGHLIGHTS Exceptional experience in Customer Service 13 years in Management, Planning, and Coordinating Employee Development: interviewing, hiring, training, and scheduling Excellent in Communication and Conflict Management Social Media, Website Design, and Marketing Strong Computer and Typing skills Volunteer for non-profit organizations COMPUTER SKILLS Epic, CedAr Software, Clienttell, Microsoft (Word, Publisher, PowerPoint, and Excel), NaviNet, Forward Health Portal, and Constant Contact EDUCATION Bachelor of Science in Psychology – May 2001, Carroll University, Waukesha, WI PROFESSIONAL EXPERIENCE Registration/Scheduling Representative (part-time) – Dean Clinic December 2012 – Current, Madison, WI

Provide exceptional customer service by serving as the frontline ambassador of service between the patient and the Medical Center.

Via Epic systems--Assist patients in registering/scheduling appointments.

Receive and collect payments at the time of service.

Setup and verify insurance coverage via NaviNet and Forward Health.

Responsible for CedAr purchasing and ordering.

Collaborate with team members to create a positive work environment.

Helped develop our weekly team Project Improvement for our frontlines staff.

Responsible for Clienttell follow up with patients. Communication Department and Music/Worship Director (part-time) – Global Presence Ministries November 2011 – Current, Madison, WI

Music/Worship Director, October 2013 - Current o Manage and maintain communication with 50+ musicians and singers via individual/group meetings,

email, social media, and phone. o Teach and lead workshops for ongoing training; i.e., singing & voice, musicianship and skill, playing

music as a team, worship leading, etc. o Follow up and communicate with students enrolled in online e-Learning school. o Schedule musicians and singers for various church events; i.e., Sunday mornings; conferences;

schools; and the Worship, Prayer Room & Creative Arts Center. o Developed and implemented Policies and Procedures for worship program.

Communication Department, November 2011 - Current o Design, layout, and schedule newsletters via Constant Contact. o Write, produce, and edit articles for newsletters, emails, and various publications. o Work closely with management to accurately communicate vision and values of organization. o Perform various office duties: organizing, data entry, filing, and copying. o Maintain and update social media sites; i.e., Facebook, Hootsuite, and Twitter.

Page 2: Resume - April 2015

Bethany J. Conway 1004 Juniper Street, Sun Prairie, WI 53590 T: 608.289.3759 | E: [email protected]

2

Zumba Instructor (self-employed) – Zumba Fitness February 2012 – June 2013, Madison, WI

Lead a group fitness class.

Develop & learn fitness routines.

Organize set list for group fitness class.

Connect with clients through email and social media, and maintain and develop Zumba website. Business Owner & Operator (full-time) – Java Joys Coffee Shop, LLC August 2006 – August 2011, Janesville, WI

Provide excellent customer service and public relations, kindness, quality and efficiency.

Responsible for all aspects of Employee Development: interviewing, hiring, training, and scheduling.

Developed Personnel Policies and Procedures and various documentation for employment.

Able to maintain confidentiality and carry out disciplinary action as needed for employees through verbal warnings, written warnings, and/or employment termination.

Basic accounting skills including, payroll, daily deposits, register operations and reports.

Created and maintained business website and other social networking sites.

Barista and Catering Specialist for various businesses and private parties, including setup, food preparation, display, and décor for events.

Marketing Manager: designed posters and flyers, news paper ads, and social media networking campaigns.

Managed daily operations of business; such as, quality control, purchasing, ordering and stocking products, and maintaining clean work environment to meet health code regulations.

Office Administrator/Public Relations Coordinator (part-time) – Grace Community International January 2004 – September 2009, Janesville, WI

Planned and collaborated with board to implement numerous events, fundraisers, programs, and meetings

Communication and/or promotion of upcoming events to members via fliers, cards, verbal communication, phone contact, and Internet.

Hosted training and planning meetings for the general functions of Grace Community International.

Basic knowledge/understanding of Quick Books for Nonprofit organizations, payroll, accounts payable and receivable, deposits, and customer receipts.

Developed/created a variety of documents; i.e., monthly event calendars, spread sheets, business cards (coffee bar), bulletin boards, fliers, and sign up sheets.

Highly organized: general office, files, data entry, and scheduling.

Program Director (full-time) – Tree House Group Home February 2001 - January 2004, Orfordville, WI

Managed and supervised a team of 10-15 employees in all aspects of business; hiring, training, and development.

Developed and implemented Level System program for Treatment Foster Group Home.

Developed Personnel Policies and Procedures, orientation and training packets, and various documentation forms for employees and clients.

Collaborated and communicated with parents, social workers, therapists, mentors, and staff for an action plan of care for adolescent girls, 12-17 years of age.

Taught Independent Living Skills and led group meetings for the adolescent girls, listened, counseled, and helped develop short-term goals that were practical and obtainable.

Page 3: Resume - April 2015

Bethany J. Conway 1004 Juniper Street, Sun Prairie, WI 53590 T: 608.289.3759 | E: [email protected]

3

TRAINING AND CERTIFICATIONS

Connecting through Communication and Conflict Management, Dean Clinic (2013)

CPR Certification, Dean Clinic (April 2013 – Current)

Certified Zumba Instructor (February2012 – Current)

Food Manager Training, WI (October 2006 – December 2011)

Abuse Risk Management Training through State of Wisconsin (2002 and 2003)

Management Training through State of Wisconsin (2002) ADDITIONAL WORK EXPERIENCE DURING HIGH SCHOOL & COLLEGE

Gloria Jeans Coffee Shop, Brookfield, WI (part-time) – August 2000 – May 2001

Bath and Body Works, Janesville, WI & Brookfield, WI (seasonal) – December 1999 – January 2001

Shopko, Janesville, WI (part-time) – Fall 1996 – Summer 2000

VOLUNTEER EXPERIENCE

Worship Leader, Global Presence Ministries, 2011 – 2013

Worship Leader, Grace Community International, 1996 – 2011

Wired Young Adults Leader, Grace Community International, 2007 – 2010

Cup of Grace Coffee Shop, Grace Community International, 2004 – 2006

Youth Leader, Grace Community International, 2003 – 2006 *REFERENCES AVAILABLE UPON REQUEST