Chapter 1

Restaurant Service Overview

Objectives.By the end of this session today you will learn.

7 different types of Restaurant Concepts and their style of serviceIdentify what a Franchise is What are the 3 main groups restaurants are generally classified under

What is the role of a Restaurant?Prepare and Serve Good Food & DrinksProvide Friendly ServiceCreate Good AtmosphereHealth and SafetyHonestyGood Value for Money

Definition and Role of a RestaurantQ. What is a Restaurant?

A. A restaurant is a place to that prepares food and drink to customers in return for money.

Did you know that the first ever Restaurant was called a Public Dining Room and originated from France?

Types of RestaurantsIn groups of 4 list as many different types of Restaurants you can think of.

For ExampleIndian Coffee Shop

RESTAURANT CONCEPTSThe main concept of a restaurant is main product line of the menu. For example; Vietnamese Food, Pizza, Hamburgers, Coffee Shop

Restaurants are generally classified into 3 groupsQuick Service- Low Price, Fast FoodMedium Scale- Medium Price, Casual DiningUpscale- High End price, great quality of food and full table service

Fast Food RestaurantsAre also known as Quick Service Restaurants and they are usually part of a restaurant chain or franchise operation

What is a Franchise?A Franchise is the right to use a brand name.

A store, business, or restaurant can operate under the brand name license and sell the companys goods.

Fast Casual DiningIs a type of restaurant that does not offer full table service but promises a higher quality of food and atmosphere than a Fast Food Restaurant.

Cafs are restaurants that focus on Coffee with selection of Sandwiches & Cakes. Cafs are also popular for Breakfast and Lunch Menus.The term Caf comes from France and means Coffee.Cafs

PubsA pub is short for Public House where people meet to drink and socialize. Pubs originated over hundreds of years ago from Europe especially the UK. Pubs serve many types of beers and food menus.

Casual DiningIs a relaxed atmosphere with sit down table service, the customer is given a Food and Drinks Menu to order from.It is also known as Family Style Dining . It is one of the most popular style of Restaurants and can be any number of themes such as Italian, Mexican, Indian. Prices are reasonable and not too expensive.

BuffetIs a self service casual dining experience where the guest have a variety of foods to choose from, with no menu.

Fine DiningRestaurants are described as upscale restaurant with an elegant atmosphere, high quality food and high end service. The staff are professional and well trained, food and wine expensive but worth the experience.

ACTIVITIESPlease refer to your handouts and complete Exercises 1,2 & 3. You may work in pairs.

On your own please complete exercises 4,5 & 6

Restaurant Service Overview

SPEAKING EXERCISEWrite down the answers to the following questions..

What is your name?What is your favorite restaurant you like to go to?What type of Restaurant would you like to own and why?

Example:My name is UrsulaI like dining at Red Sky on Tran Phu Street as they cook the best steaks in townI would like to own a pub as I like the casual atmosphere, sports and friendly people.