Resource & Service Lifecycle Management

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Corporate Overview

• Founded in 1998 – Headquarters in Folsom, California

• Integrated Resource and Service Management Software Products for Assurance and Fulfillment solutions– Ensure that services provided to customers are continuously available and to SLA or

QoS performance levels– Provide customers with their requested services in a timely and correct manner– Integration point for Third Party OSS/BSS solutions (D&A, CRM)

• Worldwide Distribution– Indirect sales thru equipment manufacturer partners– Channel sales via manufacturer channel distribution networks– Direct sales to key market segments with referral partners

• Market Leadership– Management of multi-domain, multi-vendor resources– Automated Service Provisioning & Activation for L2/L3+ networks– MPLS management solutions– Security (IPsec, FW) configuration management solutions– Server & PC health and compliance solutions

Partners

• Cisco Systems – Technology Development Partner – Management solutions for all of Cisco’s products, including

security, routing, switching and storage

• Juniper Networks – OSS Alliance Partner in Fulfillment and Assurance solutions– Service provisioning & Activation management solution for

Juniper Network’s products– Fault Management & Monitoring management solution for

Juniper Network’s products

• Dell Inc. – Channel Partner • Management solutions for all servers, desktops, switches,

storage & printers sold by Dell

• Global Resellers – Nokia-Siemens, Ericsson, NEC– Ingram Micro

Customers

BEIJING TELECOMBEIJING TELECOM

SAUDI TELECOM

What is Dorado Redcell™?

• Integrated Resource and Service Management Software Products for Assurance and Fulfillment solutions

• Resource and Service Problem Management

• Resource and Service Quality Analysis, Action and Reporting

• Service Configuration and Activation• Resource Provisioning and Allocation

to Service Instance

• Multi-vendor and –technologies

• Standard API for Third Party integration

Redcell PositioningASSURANCE SOLUTION

• Responsible for day to day management of problems with groups of resources, and ensuring the resources are working effectively and efficiency. Proactively deal with resource problems, before complaints are received about affected services.

• Respond immediately to customer affecting service problems or failures in order to minimize their effects on customers, and invoke the restoration of the services as soon as possible.

• Monitor, analyze and control the performance of a service perceived by all customers of a service class. Restore the service performance to a level specified in a SLA or other service description as soon as possible.

• Collect usage, network and information technology events for customer usage reporting.

FULLFILMENT SOLUTION

• Configure resources, and logical resource provisioning for individual customer instances.• Update the resource inventory database to reflect the resource being used for a specific customer.• Install and configure the service for customers. Support the re-configuration of the service after the

initial service installation, this may include modifying capacity.• Services details are available for Redcell’s Assurance solution and/or

third party OSS/BSS solutions.

Redcell Lifecycle Management

MonitorTroubleshoot

ResourceManagement

ServiceManagement

DiscoveryTopology

InventoryAsset

UpdatePatch

ConfigureDeploy

Automatetasks

AllocateProvision

Activate

ComplianceChange

DiagnoseRemediate

HealthPerformance

Monitorevents

RedcellRedcell

Dorado Value Proposition• Enable and accelerate the deployment and operation of next generation services

• Single integrated platform to handle Assurance and Fulfillment functions across multi-layer, multi-domain networks and services

– Reduce Total Operational Costs, – Increase Network Availability, – Support New Services, Enable new revenue and Raise profitability,– Enhance Customer Satisfaction

• Automate procedures that ensure consistent configurations, Increased Network Availability, Reliability and that meet targeted service cost

• Value proposition is streamlined, highly repeatable processes that are both automated and flexible, changes for customer are inexpensive and change to service portfolio happen in minutes or hours rather than weeks or months

• Deliver highly integrated, high performance systems, with standard, well understood interfaces that allow minimum integration efforts while reducing complexity to integrate into existing and future multi-vendor environment

• Tangible Capex optimization and Opex savings

Infrastructure & Service Lifecycle Management

Redcell Suite Overview

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Redcell Common Services• Integrated platform for all Redcell

applications and Device Drivers

• Provides “Common Services” to all Redcell applications & Device Drivers

• Deep Discovery (including all subcomponents and logical interfaces)

• Topology (Geographical, Logical, Physical)

• Inventory normalization, persistence & viewing

• Scheduling

• Audit & log all user & system actions

• Automated self-managing database sizing

Infrastructure & Service Lifecycle Management

Resource Management

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• Combines NMS breadth with EMS configuration depth

• Common UI to view and configure resources

• Real-time configuration using SNMP, CIM, CLI and other protocols

Redcell Management Center

Comprehensive device & subcomponent configuration management system for multi-vendor environments

Key Features:– Multi-vendor element configuration (create, modify, delete)– Creation & configuration of interfaces, routing protocols, QoS,

policies, etc.– One-one or one-to-many configuration operations

Redcell NetConfig

Global tool providing NE configuration and software

management

• Configuration file management• Device software management

(firmware, drivers, patches)• Full version control & user labeling

Key Features:– Template-based configuration file creation– Freeform and template-based partial configuration files (configlets)– Configuration file backup & restore capabilities– Device software maintenance & deployment (OS, FW, patches)– Color-coded configuration comparison functions– One-to-one & one-to-many operations– Scheduled operations

Redcell Inventory Management

Key Features:– Presents audience-appropriate information– Flexible views for critical decision-making– Report designer for report tailoring– Modifiable report templates to capture the correct details– Export output in .pdf, .csv and .html and xml formats

Comprehensive reporting tool to improve IT

visibility and control

• Reporting of all physical and logical assets in inventory

• Report on resource associations (central Config. Mgmt. Database)

• Report on all Inventory and Configuration management data

Key Features:– ProScanTM proactive change monitoring & detection– Policy-based change comparison (specific non-compliant changes)– Immediate notification and appropriate remediation

Redcell Change Manager

• Establish a configuration compliance baseline & track out-of-compliance

• Detect and notify on any change to the IT environment• Capture what changed, who made the change, when the

change was made and authorization status• Configuration comparison

Proactive configurationchange monitoring& enforcement of ITcomplianceCHANGE DETECTION

REDCELL

ACTIONS

Restore

RepairPROSCAN

Email

ReportCompliance Templates

Network

Redcell Monitoring

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Redcell Broadscope Suite

• Event Monitor (EM)– Advanced event & fault

monitoring

• Active Performance Monitor (APM)– Proactively monitor & detect

the health of devices, networks, and services

REDCELL

Thresholding

Network

POLL

Alarms

ServiceTRAPS

SYSLOG

}A

BC

Correlation

100

0 EmailReports

L2 VPN

Redcell Broadscope - EM

• Advanced event & fault monitoring to identify real device/interface issues faster by filtering out event “white noise”

• Improve root cause analysis and time to repair• Easily customize for appropriate action on alarms

Key features:– Unified and customizable UI for real-time and historical events & alarms– Browser or client-based UI controls the data that is viewable by a particular user or

administrative role – Event and alarm correlations for appropriate filtering and escalation– Topology mapping of all IT infrastructure with applicable alarm state– Comprehensive notification capabilities (email, paging, etc.)– Alarm import/export/forwarding– SNMPv1, v2, v3 trap & Inform monitoring– Syslog monitoring and filtering– CIM indication support– Flexible reporting on all events & alarms

Redcell Broadscope – APM

• Proactive monitoring health of devices, networks and services• Regularly poll critical health & performance characteristics from multiple

sources to immediately identify problems with IT devices, networks & services

• Test & Identify transactional problems with application & network services• Accurately collects & characterizes key performance device & service data

Key features– Utilizes Redcell “Monitors” that isolate key health attributes & characteristics for IT

devices, networks and application/network services • Pre-defined Monitors for key network services & network device attributes –

bandwidth utilization, port utilization, packet loss, DNS, DHCP, AAA, FTP, etc.• Pre-defined Monitors for key application services – MS Exchange, MS IIS, DB

connectivity, etc. • Create custom performance monitors for specialized monitoring

– Uses SNMP, CLI and Flow data– Collected data is persisted for trend reporting

Redcell Service Management

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Redcell Service Management

• Redcell Service Center

– Provision & Manage Services• MPLS Labeled Switch Paths (LSP)

& Named Paths• L3 MPLS VPNS• L2 MPLS/VPLS VPNs• IPSec VPNs• Service Policies

– RSC Platform Services• Service Discovery• Customer Site Creation• Transaction management:

Best effort/Atomic• Adaptive Services

Key Features:– Supports latest standards with proprietary extensions– Named Path Manager– LSP Service Manager– MPLS OAM functionality– Supports both Atomic & Best-Effort provisioning– Automated Roll-back support– Supports vendor-specific and vendor-agnostic implementations

• MPLS-based network configuration• Transaction managed LSP/RSVP-TE tunnel

management• Path configuration and planning• Service discovery

Redcell Service CenterMPLS

Full management and configuration of MPLS

infrastructure

REDCELL

MPLS MANAGER

DEPLOY

LSP

Connection Template Service

Definition

MPLS Core Network

DISCOVER

Redcell Service CenterL3 MPLS VPN & L2 MPLS/VPS

• Simplify provisioning and activation process • Template-driven for ease of configuration and re-use• GUI visualization• Topologies: Fully meshed/hub and spoke• VPN service discovery• Transaction management: Best-effort and atomic

One-touch, flow through activation of MPLS

VPNs in multi-vendor environments

Key Features:– L2 & L3 VPN Managers– OSPF, BGP, RIP, EIGRP, Static Protocols– Kompella/ Martini L2 support– Kompella / Lasserre VPLS support– Automated Roll-back support

REDCELL

VPN-SC MANAGER

DEPLOY

Customer Site Definition

VPN Service Definition

MPLS Core Network

DISCOVER Sub InterfaceCreation

Customer Site A

Customer Site B

PP PE

PE PE

PE

Redcell Service CenterIPSec VPN

• One-touch, flow through provisioning and activation of IPSec and GRE VPNs in multi-vendor environments– Layer 3 Tunnels and Routing– Site-to-site tunnel connections– Routed over Internet– Secured by IPSec• Define customer site, VPN type

• Template-driven for ease of configuration and re-use • GUI visualization• Topologies: Fully meshed/hub and spoke• VPN service discovery• Transaction management: Best effort and atomic

Key Features: • GRE Tunneling• IPSec Tunneling• VRF-Aware IPSec VPNs• Supports both Atomic & Best-Effort provisioning• Automated Roll-back support

• Simplified graphical interface to configure, manage, and deploy service policies on your network infrastructure.

• Provides more reliable, repeatable method of implementing policies.

Redcell Service CenterService Policy

Key Features– Easy-to-use profile editors allow the creation of layered policies– Multi-vendor support through abstracted profile definitions– Transactional policy deployment – full rollback capability– Integrated with Redcell VPN Service Centers– Version policies for a complete history and audit trail of all modifications – Preview and inspect Service Policies before deploying – See Policies from a centralized repository and GUI console

REDCELL

POLICY ADMIN

PEP (Policy Enforcement Point)•Switch

•Router•Rate Limiter

DEPLOY

QoSCoS

Security

Service Policies Profile deployment dictating the treatment of packet

flows in the network

• Reduce time to deploy new premium or custom services

• Rapidly define & deploy customer defined differentiated services

• Fully automated provisioning system for any service

Redcell Service CenterAdaptive Services

Adaptive Service Definition, Creation and

Deployment

Key Features: – Template-driven definition of “Service Segments” for ease of

configuration and re-use– Uses Redcell Active Config & other open mediation for configuration of

most any service element (SNMP v1/2/3, CLI: Telnet/SSH, XML, CIM/WMI, HTTP/S, etc.)

REDCELL

ADAPTIVE SC MGR

DEPLOY

Customer

Sites

Service

DISCOVER

Customer Site A

Customer Site B

PP PE

PE P

PE

CustomDefinitions

1 2 3

Redcell Integration

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Types of IntegrationThere are four main ways in which to integrate Redcell into the OSS environment;

2

4

3

SNMP trap forwarding1

Mail gateway

Script-based integration

Bi-Directional API / Redcell Dynamic Controller

Firstly it is possible to configure Redcell to automatically send SNMP traps to multiple 3 rd party applications once Redcell discovers that some event has happened either within the Redcell environment or on the network.

It is also possible to configure Redcell to automatically send mail via a mail gateway to OSS Incident Handling Systems, such as Remedy. When Redcell receives an alert that it is configured to react to, the mail gateway is used to send a message to the IHS to open a ticket. The contents of the mail are configurable and this method can be used in conjunction with other actions as a result of detecting network or system messages.

Redcell is also able to launch and pass parameters to user-defined scripts when configured to do so when an undesirable condition has been detected on the network or in the Redcell environment.

Redcell contains a web-based API that permits b-directional information exchange with 3 rd party OSS systems. These applications can use this API to request information from Redcell or from the network via Redcell, as well as sending configuration and activation commands to the network.

Redcell OSS IntegrationSample Integration examples using each of the integration methods;

ApplicationService

Web-Services

WS

DLs

WSDLs

Mediation Service

AdaptiveCLI scripts

DB

Fault

Root Cause

Inventory

Provisioning

Incident Handling

Redcell

EMC Smarts

IBM NetcoolHP Openview

MetasolvAxiom

Billing

Amdocs CramerTelcordia Granite

BMC Remedy IHS

InfovistaCA Concord

Convergys Geneva

PlanningAria Networks

Gridpoint

Performance 4

4

4

4

43

2

1

1

2

4

3

SNMP trap forwarding1

Mail gateway

Script-based integration

Bi-Directional API

Redcell Dynamic Controller

• Exposure of Redcell infrastructure & asset management via Web Services

• Integrate Redcell with 3rd party applications• Integration with Web portals for Customer Self-

Administration.

On-demand service definition and activation

Key Features– Real-time/scheduled service and policy configuration– Automatic configuration of individual devices and networks– XML Data Format (WSDL) / SOAP Envelope– Request/response semantics– SSL secure transmission– User authorization/authentication

REDCELL

INSTRUCT

DISCOVER

Service Scheduler

WSDL Definitions

Network

3rd Party OSS

UPDATE

PROVISIONOSS SYSTEMS

Customer Integrations: Case #1

Redcell

Customer Portal Redcell Java Clients

Local administration for Neotel Operations via Redcell Clients

Juniper Core and Cisco 76xx Metro Devices and CPE

Corporate Customers presented with their own Portal for Account Admin and QoS/Bandwidth changes and Reporting

Integrations with Customer Mediation, Billing and web systems to produce reports for the Portal pages.

OSS Systems

HTTP

API

Redcell acts as central OSS management platform

Customer Integrations: case #2

Redcell

Redcell Java Clients

Local administration for Customer Operations Dept. via Redcell Clients

Juniper MPLS Core with Cisco and BT IVNP device support

Customers use the Scheduall calendar interface to enter booking information which is then processed and sent to Redcell via the API. Integrations with IBM

Netcool allows critical events to be passed whilst filtering unimportant messages and providing a first layer of network correlation.

OSS SystemsAPI

SNMP Trap Forwarding NETCOOL

3rd Party Customer Interface

Redcell Device Driver Factory

• The Redcell Device Driver Factory tool provides the ability to create your own device drivers or enhance the functionality of an existing Redcell base device

• Device Drivers created with the DD Factory tool let Redcell discover network elements, show the condition of and report on their status, and configure network elements.

Key Features• Device Discovery & Resynct. • Show Screens• Topology Views  • SNMP Events & Syslog Management• Alarm Reports• Backup/Restore/Firmware Deploy/Current Config/Compare• Change Management Notification• AdaptiveCLI • Inventory Reports• Key Performance Indicators• Custom Attributes Collection

Redcell Architecture and Deployment

Options

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Redcell Architecture

• Browser-based and Java client GUIs• Highly-scalable and reliable• J2EE/EJB Implementation• Runs on Windows, Linux and Solaris• Distributed n-tier architecture• Web services/XML interfaces• Optional High-Availability deployment

Redcell Components

Mediation Service

Application

Service

JavaClient

WebClient

Database

The Redcell platform consists of four run-time software components: Application service, Mediation service, Database and Clients.

The Application Service is the systems central processing unit, being responsible for serving Redcell Applications to the Redcell Clients and executing application business logic. The Application Service can be deployed in standalone or clustered mode to limit downtime and optimize performance.

The Redcell Mediation Server manages the communication between the software and the network elements. Mediation servers can be deployed in standalone or clustered mode in order to maintain constant communication with the network elements.

Redcell ships with a MySQL database which can be deployed in standalone mode . Alternatively, the product can ship with an Oracle gateway ensuring that the Database Service can be deployed in a fault tolerant configuration to ensure data integrity.

The normal client access to Redcell is via a Java Client application that can be installed on one of the Redcell supported platforms. This gives the operator access to the full range of Redcell capabilities. In contrast, there is also a Redcell HTTP client that is designed to deliver virtually the same functions as the Java Client, minus the Redcell Service Centre Applications.

Scalable Deployment Options

Single Server Deployment• All components install on one physical computer

Distributed Deployment • Distribute any of the Redcell components (Application, Mediation,

Databases and Clients

Clustered Deployment• All features of Distributed Deployment • Clustered Application and Mediation Servers for load balancing

High Availability (HA) Deployment• All features of Clustered Deployment• Oracle RAC support via a database gateway

Deployment Options

Single Server Deployment

Redcell Clients

Mediation Service

Application

Service

JavaClient

Database

NetworkInfrastructure

Redcell Single Server

Distributed Deployment

Redcell Clients

NetworkInfrastructure

Redcell Application

Server

Redcell Database

Redcell Mediation

Server

Deployment Options

Clustered Deployment

Redcell Application

Cluster

Redcell Clients

NetworkInfrastructure

Redcell Database

Redcell Mediation

Cluster

Deployment Options

HA Deployment

Redcell Application

Cluster

Redcell Clients

NetworkInfrastructure

Redcell Oracle RACDatabase

Redcell Mediation

Cluster

Platform Options

Platform Options:

OS• Windows (XP, 2K, 2003)• Linux (Redhat v4, SUSE v10)• Unix (Solaris 9, 10)

Databases• MySQL (ships with MySQL)• Oracle (Oracle 9i Gateway option)• Oracle (10g RAC Gateway option )

Hardware Recommendations

Application Server

Mediation Server

Database Server

Client

MS Windows or Linux

• Intel Xeon or better• Dual CPU w/ Dual Core or Quad Core• 2GB RAM minimum• 40GB disk space available

• Intel Xeon or better• Dual CPU w/ Dual Core or Quad Core• 2GB RAM minimum• 40GB disk space available

• Intel Xeon or better• Dual CPU w/ Dual Core or Quad Core• 2GB RAM minimum• 40GB disk space available

• Intel Xeon or better• Dual CPU w/ Dual Core or Quad Core• 2GB RAM minimum• 40GB disk space available

Sun Solaris • 4 -8 Core Ultra-Sparc T - 1 processor• 8GB RAM minimum• 20GB disk space available

• 4-8 Core Ultra-Sparc T - 1 processor• 8GB RAM minimum• 20GB disk space available

• 4-8 Core Ultra-Sparc processor• 8GB RAM minimum• 20GB disk space available

• 4-8 Core Ultra-Sparc processor• 8GB RAM minimum• 20GB disk space available

DistributedDeployment ClusteredDeployment HA Deployment N/A

Redcell Spare Slides

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Redcell Screen Shots

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Redcell Common Services

Redcell Management Center

Redcell Change Manager

Redcell Inventory Manager

Redcell NetConfig

Adaptive CLI Configuration

Redcell Broadscope - EM

Redcell Service Center – L2 MPLS

Redcell Service Center – L3 MPLS

Redcell Service Center–IPSec

Adaptive CLI Configuration

• Free-form, tag-based command execution (show, configure)

• Command output comparison• On-demand or scheduled operation• Key Features:

– Variable “tag” definition – ability to create tags with data types: String, Integer, Long, IP Address, Equipment / interface , etc.

– Variable “tag” definition & replacement – ability to include valid ranges and valid values, along with default values

– Color-coded visual command output comparison– Powerful output post-processing with advanced filtering (via RegEx) for

narrowing down the resultant output set or easier searching– One-to-one & one-to-many operations– On-demand or schedule-driven operation– Enhanced Redcell Audit Trail support