Reservations basic exchanges

Reservations basic exchangesMaria DenisovaDaria Kuzmina MR-24Teacher Volodina L.A1.Look at the words below. Each letter of the alphabet sounds the same as the vowel sound in one of these words. Put the letters of the alphabet in the correct groups according to the sounds.dayteapenhighlowyouare2.a) Match the meanings of the words and word combinations to the definitionsDouble LA block letterHyphenThis letter cant stand at the beginning of a nameNew wordThe letter is repeated twiceCapital letterA word that follows another oneSmall letterA dash between the wordsb) Now spell the following names:Andrea Del MonteOtto von BergerCharles BookersAlison Simpson-Pratt

acrossA photo that can show a humans bonesA country where womens traditional clothes are called sari Wilde was an English writer who wrote the picture of Dorian greyA sports game where you dont need to run, jump, or even be very fit.Do you have to wear a at school?A province in Canada where French and English are spokenPeople usually stay there when they are on holidayThis name means winner-Leone is a country in Africa This word means potato in Latin America.The fourth letter of Greek alphabet.The main male character of the most famous Shakespeares play about unhappy love.A Scottish and Irish national alcoholic drink.

Down A classical dance.A nickname for a person from the USA.A month of a year.When the audience at the theatre like the play, they shout ..! to the actors.The main female character of the most famous Shakespeares play about tragic love.1000 grams.An African nationality.The first name of a very famous comic actor who starred in silent black and white films at the beginning of XXth century.A ballet dance, the symbol of Argentina.The capital of Peru.If you shout in an empty room, youll hear you .The first letter of Greek alphabet. what does a waiter usually say and ask when a guest is making a reservation on the phone?a) Mark the sentences below with Y(yes), N(no) or S (sometimes) ask about the time of the guest(s) arrival; - ask the guests name;- ask guests address;- announce the establishment;- ask how the guest(s) will get to the restaurant;- ask about the day of the guests/ guests arrival; -greet the guest;- ask the guests phone number;- ask about the number of people in the guests party;- ask the names of people in the guests party;- ask what dishes the guest(s) would like;- say goodbye to the guest;- ask the guest to spell the name; - check the booking details; - ask where the guest/guests would like a table;- answer the phone as prompt as possible.

b) Now look at the sentences again and put them into the right order.V. Read the dialogue and check your ideas in Exercise III.Waiter: Good afternoon. La Bonita Restaurant. Can I help you?Mr. Cunningham: hello. Id like to reserve a table, please.Waiter: Certainly, sir. For what day would that be?Mr. Cunningham: for tomorrow.Waiter: so thats the 17th . For what time would that be, sir?Mr. Cunningham: for about seven thirty p.m.Waiter: seven thirty. And how many people would there be in your party?Mr. Cunningham: three.Waiter: three. Would you prefer smoking or non-smoking?Mr. Cunningham: smoking, please.Waiter: Smoking. That would be fine, sir. Could l have the name, please?Mr. Cunningham: Cunningham.Waiter: Could you spell that for me, please?Mr. Cunningham: Yes, its C-U-double N-I-N-G-H-A-M.Waiter: Thank you, sir. So thats a table for three for tomorrow at half past seven.Mr. Cunningham: Thats right.Waiter: We look forward to seeing you, Mr. Cunningham.Mr. Cunningham: Thats great. Thanks. Goodbye!Waiter: Goodbye, sir!

Read the dialogue and choose the right phrases.Waiter: good evening. The Dragonfly caf. Can I help you/ how are you?Mrs. Winters: Id like to order/ to book a table.Waiter: certainly, madam. When for would that be?/ for what day would that be?Mrs. Winters: on Wednesday.Waiter: for what time/ what time is it, please?Mrs. Winters: at nine p.m.Waiter: Im very sorry, madam, but Im afraid it is not possible. Would eight thirty p.m. be all right/ OK?Mrs. Winters: yes, thats OK.Waiter: and who will come?/ for how many people?Mrs. Winters: a table for two, please.Waiter: yes, that is fine, madam./ Yes, you can, madam. What is your name, please?/ what is the name, please?Mrs. Winters: Winters.Waiter: could you spell that for me, please?/ could you tell me the letters, please?Mrs. Winters: of course. Thats W-I-N-T-E-R-S.Waiter: excellent. I will say everything again:/ so thats a table for two at a nine oclock in the evening on Wednesday. Thank you, Mrs. Winters. We are waiting for you/ we look forward to seeing you on Wednesday.Mrs. Winters: thank you, bye.Waiter: bye/ goodbye, madam.Find 20 words in the square. Theyre written horizontally and vertically. Use the prompts below.AKOLONSPELLOYUDBAUIKOTCGYYEURAQROUTDOORSPARIVFTJBNERWOUTOIROILGSFNREREPEATEKDRMKRKOORDAEUQELKALYKPLHOOEADWEERRIASPJRPPIDYORLNJGLMMTADJEEGIAAPHTLRDCFHYPHENARRIVEUSFIYAOAVREQOBMOYLVQHPQTCFORWARDPPLNOEMBEDLWZIVIISKHTIOHTYNGSCSADHBMANYDOPINDOORSHOXWEBOXEBEDAKOANAPYUBRPAEHXJCDPOSSIBLENAAIAAHZTKMPOOITKTRCERTAINLYTo say ones name letter by letter is to .A group of customers in the restaurant.How people would there be, sir?Would you like a table the band?A small dash in proper names, for example, Al-Dabar.Could you speak more ., please? I cant hear you.In the open air.An anonym to 7.The day after today.We look to seeing you.Sorry, I dont understand you. Could you speak a bit more , please?Could you not later than seven p.m., please?To say something again.-for what . Would that be? for Friday.Yes, madam, that would be .The formal synonym to sure, of course.-for what . Would that be? for eight p.m.. a meal which goes after lunch.To have a table in a restaurant in advance.

Telephone etiquette.The techniques of telephoning are very much the same in all countries.Only remember your good telephone manners: when talking on the telephone speak clearly, not too fast but not too slowly either. Take your cigarette out of your mouth, and do not shout. If its a casual or a business talk you need to sound friendly. A smile will make your voice pleasant, friendly, accommodating, and attending.Make sure that your conversation with a busy person is as brief as possible. List key points you want to make in note form before you place the call. Check off each point as the call moves along. Then you will never forget what you wanted to say and will not keep another person on the phone too long.When calling a friend or a person who knows you but does not recognize your voice dont play a guessing name: Guess who?. Announce yourself promptly.When you get a wrong number dont ask: is this 2-3-4-5-6? if not apologize.If a wrong- number call comes through dont lose you temper. Simply say: Sorry, wrong number and hang up. Dont bang the receiver.Always identify yourself when making a call, especially if you are calling on business, e.g. this is Mr. Smith from the Wonderland Travel Agency. Could I speak to Mr. Jones?If you have a visitor, do not carry on a long chat while your visitor tries hard to avoid listening to your conversation. The best thing to do is to say you are busy at the moment and

Reservations (II )Special wishes and some complications1. Arrange the foods listed below into three groups. One word may follow into more than one group.Cheese honey chicken rice eggs jam cod beef avocado herring apples chocolate bacon peas walnuts shellfish potatoes haddock cod liver soy caviar bananas bread milk salmon spaghetti tuna sardines olive oil cornflakesProteins(meat, fish, poultry, game, nuts, beans)Carbohydrates(potatoes, sugar, pasta, fruit, grains)Fats(dairy products, oily fish, oil, butter)Answer the questions.Why do some people keep a diet?Do you keep a diet?If you do, what food dont you eat? Why?If you dont keep a diet, do you know anyone who does?What food dont these people eat? Why?

vocabularyA disease-, Dibetes- Weight-To cause-, An attack-To cut down-To substitute-An ulcer-A case-To avoid-Forbidden-Believes-Cruel-Origin-Religious-Muslim-;

Jewish-, A fin-Scales-Eel-According-Supervision-To allow-Separate-, A cooker-A sink- Washing-up Sacred- To consider- , Wealth- , A sin- Herbs- Special dietsToday more and more people take care of their health. One of the ways to be healthy is keeping a special diet.Slimmers diet. People who are slimming should eat low-calorie food. They shouldnt have too much fatty or oily foods (like meat or chips) or carbohydrates (bread, pasta, potatoes, or sweet deserts ).People with some diseases also have to keep a diet.Diabetic diet. if a person has diabetes, they must watch their weight. Having too many carbohydrates can cause an attack, so its better to cut down on sugar, chocolate, ice-cream or cakes and substitute them with fruit and vegetables.Gastric ulcer diet. A lot of people living in big cities have gastritis. In some cases it can lead to an ulcer. People with any gastric problems have to cut down on fatty and oily products and avoid smoked, fried, pickled or spicy foods. Alcohol is also forbidden.One more reason for keeping a diet is peoples believes.

Vegetarian and vegan diet. Vegetarians believe its cruel to kill animals for food so they avoid eating meat, fish or poultry. Demi-vegetarians dont eat red meat but they may have fish or poultry. There are also people who dont eat any products of animal origin meat, fish, poultry, eggs or dairy products. These people are vegans or full vegetarians.There are also some religious diets.Muslim and Jewish diets. Most Muslims and Jews dont eat pork, ham or bacon, shellfish or fish without fins or scales (like eel) because these foods are not clean for these religions. Animals must be killed according to religious ritual and under religious supervision Halal meat for Muslims and kosher food for Jews. Muslims arent allowed to drink alcohol. Jewish people must keep meat and dairy products separate and mustnt eat them at the same meal. For example, in Israel in many house there are two cookers for preparing milk and meat separately, and two sections in the sink for doing a separate washing-up.Hindu and Buddhist diets. Hinduists mustnt eat beef or veal. The cow is sacred for them because it gives people milk and considered to bring wealth. Lost of Hindus and Buddhists dont eat meat at all. Their religion says that killing animals is a sin. Thats why they keep a vegetarian diet of fruit, vegetables, rice, nuts, herbs and spices.Answer the questionsWhy do people keep special diets?What kind of foods should/shouldnt slimmers have?Why dont people with diabetes eat many carbohydrates? What can they substitute them with?What is forbidden for gastric ulcers?Whats the difference between vegetarians and Demi-vegetarians?Why dont some people eat products of animal origin? How are these people called?What is forbidden for Muslims and Jews? Why? What is important for them?What dont Hindus eat? Why?Why are many Hinduists and Buddhists vegetarian?

AcrossWe look to seeing you, sir.In India people dont eat .Were on the 2nd floor and we dont have an .If the guests cant come to the restaurant, they should their reservation.A chair for a child is a chair.A is someone who wants to lose weight.Im on a diet, so I eat low- food.Can we our booking for tomorrow to next Sunday, please?Have you got any desserts?We dont have a childrens menu but your son can have small of suitable dishes, madam. people consider the cow a sacred animal.A room under the 1st floor.Down If someone cant walk, they need chair.-Id like a table for dinner on Friday. sorry, madam. Were booked then... Diet doesnt allow having meat and milk at the same meal.Im a .. I dont eat meat or fish.Gabriels .. To shellfish. He may become ill after having eaten it.Bread and pasta contain a lot of , so they arent recommended for people who want to lose weight. diet doesnt allow people to drink alcohol. johns girlfriend is a . She doesnt eat any products of animal origin, even milk or eggs.Choose the appropriate word.Hindu people never eat pork/ mutton/ beef.Many Jewish people dont combine meat and milk/ fish and wine/ chicken and juice.- some pasta/ cheese/ fruit salad miss? no thanks. Im a vegan.Sandras slimming, so she doesnt eat apples/ avocado/ melon.- would you like some chocolate/ mushrooms/ green salad? no, thanks. Im vegetarian/ muslim/ diabetic.-some ice-cream for dessert, madam? oh, no, thanks. Im slimming/ Im vegetarian/ Ive got ulcer.Farid is very religious, so he doesnt drink any alcohol/ milk/ soft drinks and he never eats mutton/ pork/ chicken.Vegetarians arent allowed to have alcohol or beer/ meat or fish/ eggs or dairy products.People with a gastric ulcer shouldnt have too many spicy/ sweet/ dairy productsYou shouldnt drink wine/ fizzy drink/ mineral water if you are a diabetic.Manu muslims/ people with an ulcer/ hindus dont eat fish/ mushrooms/ shellfish.Doctors dont recommended having smoked, grilled, fried, or pickled foods to diabetics/ muslims/ people with an ulcer.

Fill in the gaps with the suitable words.-Ive booked a table for 6 p.m. for today but Id like to come at 8 instead. Can I my reservation ? Certainly, sir. That would be no problem. -Id like to my booking for tomorrow to Wednesday, please. Could I have your , please? -Mrs. Clifford. -One moment, please. Youd like to come on a later day, wouldnt you? Im afraid it isnt possible, madam. Were closed on that day.-Were booked for Saturday. Could you that to Friday evening? Im sorry, sir. Were booked at that time. But you could come on Thursday if thats all right.-Hello! We have reserved a table for a corporative party, but there will be ten of us of eight. Is that all right? -Im afraid we have no table big for ten people, but we could put two tables together to make a big one for you, madam.-No wed come for lunch dinner on Monday. -Im afraid you cant come earlier, sir. We dont open before 5 p.m. on Mondays.-Good morning! Im booked for dinner on the 6th December but I wont be able to come then. - Would you like to it at all, sir? - Yes, if it is possible. - That would no problem, sir.Arrange the word combinations below into two groups.In the sun; in the shade; under a palm tree; with air-conditioning; near the band; near the fire-place; near the pool; at from the dance floor; in the non-smoking section; far from the window; on the terrace; close to the piano; on the second floor; in the private room; under a tent; in the garden; in the winter garden.OutdoorsIndoorsBothTranslate from Russian into English. . 8 7. . .- ? - , .- 9 . 8 . ? - , , ., . . . ?. . .- ? -, , . .- ? -, , .- . -, , .- . - . .- , ? , . . :Restaurant English- ..Michael Duckworth English for the Hotel and Catering Industry