research portfolio - josh lamar

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An overview of my background, experiences and types of research I\’ve conducted over the past 5 years of my career as a user experience researcher.


  • 2. About This Presentation About Me Experiences Methodologies Summary of Qualifications
  • 3. About Me Current UX Researcher supporting Zune at Microsoft 5 years UX Research experience Web junkie experience in all things web-related: Usability Technical Writing and Editing Content Management Social Media Development Localization Education M.S. Technical Communication, Dept of Human-Centered Design and Engineering, University of Washington Technical Editing Certification, Bellevue College B.A. Music and B.A. English, Westmont College Online portfolio: LinkedIn:
  • 4. Experiences
  • 5. Experiences: Microsoft User Experience Researcher (Nov 08 Present) Zune/TVM Research Team June 09-Present, Studies completed: Lynx 4.0 Usability (July 09) MSN Entertainment and MSN Video Nov 08-Jun 09, Studies completed: MSN Video Tool Benchmark (Dec 08) MSN Money Benchmark (Jan 09) MSN Entertainment Internal Card Sort (Feb 09) MSN Entertainment External Card Sort (March 09) MSN Entertainment Superfan Cognitive Walkthrough (March 09) MSN Entertainment Metacritic/Packages/Parallel Universe Usability Study (May 09) Site Manager/Localization PM (Jan-Dec 2005), MVP website Managed MVP Global Website in 9 languages Highest online VSAT Developed global SharePoint site for collaboration with stakeholders and internal business partners Usability Engineer (Dec 2004-Jan 2005), Hardware Group Extension of coursework from Qualitative Data Analysis research group at UW Analysis of survey data and photos of how customers use technology in their homes Utilized Atlas.ti and Strauss and Corbins Grounded Theory methodology of QDA
  • 6. Experiences: WaMu User Experience Specialist II (Dec 05-Oct 08) Internal UX Research, supporting corporate intranet for 50k employees Managed internal user feedback group, Users Group Managed Usability Reading Group Example Studies Solutions Center Online Heuristic Evaluation WaMu Personas Policy Research Field Study Retail Banking My Place Usability Study Information Architecture of corporate intranet Feedback surveys Guerilla Usability
  • 7. Methodologies
  • 8. Methodology: Usability Study (Zune) July 09 Task-based usability of in test environment Goal: Find UX issues before release of Lynx 4.0 UX Wins: Search results, navigation, playing music from the website Key Recommendation: Improve the interaction of the Dashboard / Pop-out player experience
  • 9. Methodology: Benchmark (MSN) December 08 Task-based usability study in UX lab Goal: Assess overall UX issues with Video Tool and get feedback on proposed redesign Key Finding: System Feedback, defaults and consistency are major issues to be addressed Key Recommendation: Tailor future versions of the tool to actual users of the tool who are less technical than it was initially designed for
  • 10. Methodology: Survey (MSN) February 09 Follow up from IA issues raised in MSN Video Tool Benchmark Goal: Test navigation and assess user preference and frequency of use Key Finding: User expectations for the Media bucket were right on; Widgets and Performance werent as strong
  • 11. Methodology: Card Sort (MSN) March 09 Open card sort using content from MSN Entertainment site Movies, TV and Music card sorts conducted separately Goal: Simplify the navigation Key Finding: Browse bucket needed so content can live in the navigation
  • 12. Methodology: Cognitive Walkthrough (MSN) March 09 Interview and cognitive walkthrough of design comps Blog/Wiki hybrid Social Media fan site Goal: Initial user response and assess UX issues Key Finding: Users liked the concept but will only participate if its something theyre interested in Key Recommendation: Make sure each page has a clear purpose
  • 13. Methodology: Personas (WaMu) Longitudinal research conducted 2007-2008 Interviews Online surveys Based on job role Partnered with HR to validate roles with WaMu population Personas used by communications teams and corporate intranet team in agile development cycles
  • 14. Methodology: Field Study (WaMu) September 2007 Interviews conducted with 55 employees in 6 locations across the country Goal: Understand issues with locating policies needed to do their jobs Key Finding: Silos in the content creation process lead to user confusion when trying to locate policies Key Recommendation: Single- source the content creation process
  • 15. Summary of Qualifications
  • 16. Summary of Qualifications Over 5 years User Experience Research experience M.S. Technical Communication, Dept of Human-Centered Design and Engineering, University of Washington Advocate for making the lives of users easier Passion for making the world a better place through technology Experience in UCD methodologies, qualitative and quantitative data analysis Ability to translate business needs into solid research plan Ability to create actionable recommendations from UX issues observed Strong presentation skills Passion for Music and Multimedia Im a composer and currently working on a certification in Electronic Music Production