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REFERENCE NUMBER: TENDER N° 003/UFC/2014/mw

REQUEST FOR PROPOSALS

TITLE OF THE TENDER:

Supply and installation of Agency banking system and a connecting bridge with ability

to interface the Core Banking System to different systems including agency banking

system

Tender Reference Number: 003/U.F.C.HQ/2014

Procurement Method: OPEN TENDERING

Date of Issue: 26th

September 2014


CONTENTS

SECTION 1. LETTER OF INVITATION ................................................................................1

SECTION 2. INSTRUCTIONS TO SUPPLIERS &CONSULTANTS ....................................3

SECTION 3. TECHNICAL PROPOSAL - STANDARD FORMS ..........................................7

SECTION 4. FINANCIAL PROPOSAL - STANDARD FORMS .........................................16

SECTION 5. TERMS OF REFERENCE (TOR) TO SUPPLY AND IMPLEMENT AGENCY

BANKING APPLICATION AND A CONNECTING BRIDGE FOR UFC ........................ 19

5.1. Background and Purpose ............................................................................................19

5.2. Functional and Technical Description of the Solutions ..............................................19

5.3. Objective of The Assignment .....................................................................................22

5.4. Major Tasks and Responsibilities ...............................................................................22

5.5. Deliverables ................................................................................................................22

5.6. Required Profile and Qualifications............................................................................23

5.7. Acceptance of Deliverables ........................................................................................23

5.8. Terms of Payment .......................................................................................................24

1


Section 1.Letter of Invitation

INVITATION TO TENDER

INTERNATIONAL REQUEST FOR PROPOSALS (RFP) N° 003/U.F.C.HQ/2014

UMUTANGUHA FINANCE Company Ltd (UFC) invites qualified bidders (tenderers) to

submit bids (tenders) for the supply and installation of Agency banking system and a

connecting bridge with ability to interface the Core Banking System to different

systems including agency banking system.

The RFP document written in English is available at the Head office located at

NYAMIRAMBO, KN2 Avenue, building No 177, 1st Floor, opposite Kigali Regional

Stadium, from September 26th

2014. It can also be requested on UFC email [email protected]

or be downloaded from www.microfinancegateway.org

Well printed bids (tenders), properly bound and presented in four copies one of which is

the original must reach the Head Office not later than 10th

October 2014 at 11:00AM

local time (8:00 am GMT). Bids can alternatively be submitted electronically in PDF format

via [email protected] within the above-mentioned deadline. Late bids will be rejected. The

outer envelope or the object of the email should clearly indicate the title and reference

number of tender.

Bids will be opened in the presence of bidders on 10th

October 2014 at 12:00AM local time.

The designated envelope (for hard copy bids) should be containing both the technical

specifications on the quality of the application softwares to be implemented and the financial

bid. Each of these envelopes must clearly indicate the content ("Technical" and "Financial").

Bids must be:

- Signed by the tenderer or his duly authorized representative;

- Perfectly legible so that there can be no doubt as to words and figures;

Period of validity of the tender, during which the tenderer may not modify the terms of his

tender in any respect must be at least 3 months after the deadline for submission of tenders.

Contacts between the contracting department and tenderers are prohibited throughout the

procedure save in exceptional circumstances and under the following conditions only:

- Before the final date for submission of tenders:

o At the request of the tenderer, the contracting department may provide additional

information solely for the purpose of clarifying the nature of the contract. Any requests

for additional information must be made in writing only to the following e-mail:

[email protected]

mailto:[email protected]

http://www.microfinancegateway.org/



2


Such requests for clarification, together with the responses, will be communicated to all

interested bidders who will have provided their email addresses.

Requests for additional information received after October 5th

, 2014 will not be processed

(for practical reasons). o The Committee may, on its own initiative, inform interested parties of any error, inaccuracy,

omission or any other clerical error in the text of the call for tenders. This information will be

sent simultaneously to tenderers who have requested the specifications and will be published

by the Commission under the heading corresponding to this call for tenders, in Imvaho and The

New Times.

- After the opening of tenders

o If clarification is required or if obvious clerical errors in the tender need to be corrected, UFC

may contact the tenderer provided the terms of the tender are not modified as a result.

Up to the point of signature, UFC may cancel the procurement procedure, without the

candidates or tenderers being entitled to claim any compensation. This decision must be

substantiated and the candidates or tenderers notified.

UFC may or not inform you whether or not your tender has been accepted. The follow up of

your response to the invitation to tender will require the recording and further processing of

personal data.

Except if mentioned otherwise, replies to questions and personal data requested are necessary

and should be criteria for the purpose of assessing your tender according to the specifications

of the invitation to tender and will only be processed by UFC committee for this purpose.

You may, upon request, obtain the communication of your personal data and rectify any

inaccurate or incomplete personal data. Should you have any queries concerning the

processing of your personal data, please address them to UFC.

We look forward to receiving your tender in response to these tender documents.

Yours sincerely,

Jules Theoneste NDAHAYO

Managing Director


Section 2. Instructions to Supplier & Consultants

Data Sheet

Paragraph

Reference

1.1

Name of the Client: UMUTANGUHA FINANCE COMPANY (UFC) Ltd

Method of selection: Quality, Market knowledge and Cost Based Selection (QMCBS)

1.2 Financial Proposal to be submitted together with Technical Proposal:Yes

Name of the assignment is: To supply and install Agency banking system and a connecting

bridge with ability to interface the Core Banking System to different systems

including agency banking system, provide programming and maintenance, and ensure

initial technical training for system administrators and managers.

1.3 A pre-proposal conference will be held:No

1.4 The Client will provide the following inputs and facilities:

A functioning Agency banking system which is integrated with CBS

A connecting bridge between the CBS and other systems/applications including

agency banking and potential future applications/systems

Introduction to Agency Banking

All related available documents and updates

1.5 Proposals must remain valid for 90 days after the submission date.

2.1 Proposals shall be submitted in the following languages: English

2.2 Shortlisted Consultants may associate with other shortlisted Consultants: No

3.1 Consultant to state local cost in the national currency: Yes

3.2

Consultant must submit either:

(I) Hard documents:

(a) one original and (2) copies of the Technical Proposal plus an electronic

version on CD; and

(b) One original and (2) copies of the Financial Proposal.

(II) Electronic bids

(a) A PDF file of the Technical Proposal

(b) A PDF file of the Financial Proposal.


3.3

The Proposal submission address is:

Managing Director of UMUTANGUHA

P.O Box. 2998 Kigali, phone: +250 252 504 301, Reception

Or :

Email address: [email protected] (for electronic proposals)

Proposals must be submitted not later than the following date and time:

11:00 hours AM Rwanda Standard Time on October 10th

, 2014

3.4

Criteria and sub-criteria for the evaluation of Full Technical Proposals are:

Points

(i) Specific experience of the institution relevant to the assignment: [40]

1.Specific experience of the consultant related to the assignment

1.1 Experience in Software development of Banking applications (name of products,

current users, at least three (3) completion certificates, etc.)

1.2 Experience in Agency Banking/ mobile banking applications (name of products,

current users, at least three (3) completion certificates, etc.)

1.3 Experience in connecting bridges between the CBS and other applications (Agency

banking, mobile banking, ATM, POS, etc)

1.4 Experience in Integrations to core banking systems especially Windows applications

developed using WINDEV with SQL Server database

1.5 Experience in Encryptions and agency banking fraud detection

(ii) Adequacy of the proposed methodology and work plan [15]

The breakdown of the technical score is as shown below:

2. Adequacy of the proposed work plan and methodology in responding to the

TOR 2.1 Organizational set up proposed for the assignment – 2

2.2 Technical Approach & Methodology—10

2.3 Time bound work plan – 3

(iii) Key professional staff qualifications and competence for the assignment:

1. Systems Analyst (Architect),5

2. Senior Software Developer,5

3. Software Developer,5

4. Training specialists, 5

Total points for the key staff [20]

Note: The CVs of key professionals shall be evaluated as below:

A. General academic qualification with respect to prescribed minimum qualification and

attested by notarized degrees and certificates.

B. Adequacy for the project:

Bi. Experience in the sector of specialization

Bii. Experience in similar assignment



Biii. Experience of working with at least 3 financial institution

( If foreign, to have office in Rwanda, or commit to do so)

C. Experience in the region language:

Ci. Experience of working in the region /similar conditions /situation

(iv) Participation by nationals among proposed key staff [5]

Total points for the four criteria: 80

The minimum technical score required to pass is: 70 Points

3.5

The formula for determining the financial scores is the following:

Sf = 100 x Fm / F, in which Sf is the financial score, Fm is the lowest price and F the price

of the proposal under consideration.

The weights given to the Technical and Financial Proposals are:

TP= 80

FP = 20

UFC has rights to reject all proposals if they are above its financial means after negotiations

with the successful bidders.

3.6 Expected date for commencement of supply and consulting services:

October 2014.

Administrative Documents to be submitted:

1. Copy of Domestic Registration

2. Original or Electronic copy of the valid tax clearance certificate by the Revenue office

in the tenderer (bidder)‘s country of residence

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Section 3. Technical Proposal - Standard Forms

Form TECH-1: Supplier &Consultant‘s Organization and Experience ....................................9

A – Supplier &Consultant‘s Organization ...........................................................................9

B – Supplier & Consultant‘s Experience .............................................................................9

Form TECH-2: Comments and Suggestions on the Terms of Reference and on Counterpart

Staff and Facilities to be Provided by the Client .........................................................10

A - On the Terms of Reference ..........................................................................................10

B - On Counterpart Staff and Facilities .............................................................................10

Form TECH-3: Description of Approach, Methodology and Work Plan for Performing the

Assignment ..................................................................................................................11

Form TECH-4: Team Composition and Task Assignments ....................................................12

Form TECH-5: Curriculum Vitae (CV) for Proposed Professional Staff ................................13

FormTECH-6: Staffing Schedule1 ...........................................................................................14

FormTECH-7 Work Schedule ................................................................................................15

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Technical Proposal Submission Form

[Location, Date]

To: [Name and address of Client]

Dear Sirs:

We, the undersigned, offer to provide the supply and consulting services for [Insert title of

assignment] in accordance with your Request for Proposal dated [Insert Date] and our

Proposal. We are hereby submitting our Proposal, which includes this Technical Proposal,

and a Financial Proposal sealed under a separate envelope/email.

We hereby declare that all the information and statements made in this Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification.

We understand you are not bound to accept any Proposal you receive.

We remain,

Yours sincerely,

Signature of the Supplier & Consultant:

Name of the Supplier & Consultant:

Address:

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Form TECH-1: Supplier &Consultant’s Organization and Experience

A – Supplier &Consultant’s Organization

[Provide here a brief (two pages) description of the background and organization of your

firm/entity and each associate for this assignment.]

B – Supplier & Consultant’s Experience

[Using the format below, provide information on each assignment for which your firm, and

each associate for this assignment, was legally contracted either individually as a corporate

entity or as one of the major companies within an association, for carrying out supply and

consulting services similar to the ones requested under this assignment. Use 10 pages.]

Assignment name:

Approx. value of the contract (in current US$ or

Euro):

Country:

Location within country:

Duration of assignment (months):

Name of Client:

Total No of staff-months of the assignment:

Address:

Approx. value of the services provided by your

firm under the contract (in current US$ or Euro):

Start date (month/year):

Completion date (month/year):

No of professional staff-months provided by

associated Consultants:

Name of associated Consultants, if any:

Name of senior professional staff of your firm

involved and functions performed (indicate most

significant profiles such as Project

Director/Coordinator, Team Leader):

Narrative description of Project:

Description of actual services provided by your staff within the assignment:

Firm‘s Name:

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Form TECH-2: Comments and Suggestions on the Terms of Reference and on

Counterpart Staff and Facilities to be Provided by the Client

A - On the Terms of Reference

[Present and justify here any modifications or improvement to the Terms of Reference you are

proposing to improve performance in carrying out the assignment (such as deleting some

activity you consider unnecessary, or adding another, or proposing a different phasing of the

activities). Such suggestions should be concise and to the point, and incorporated in your

Proposal.]

B - On Counterpart Staff and Facilities

[Comment here on counterpart staff and facilities to be provided by the Client according to

Paragraph Reference 1.4 of the Data Sheet including: administrative support, office space,

local transportation, equipment, data, etc.]

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Form TECH-3: Description of Approach, Methodology and Work Plan for Performing

the Assignment

[Technical approach, methodology and work plan are key components of the Technical

Proposal. You are suggested to present your Technical Proposal (50 pages, inclusive of

charts and diagrams) divided into the following three chapters:

a) Technical Approach and Methodology,

b) Work Plan, and

c) Organization and Staffing,

a) Technical Approach and Methodology. In this chapter you should explain your

understanding of the objectives of the assignment, approach to the services, methodology for

carrying out the activities and obtaining the expected output, and the degree of detail of such

output. You should highlight the problems being addressed and their importance, and explain

the technical approach you would adopt to address them. You should also explain the

methodologies you propose to adopt and highlight the compatibility of those methodologies

with the proposed approach.

b) Work Plan. In this chapter you should propose the main activities of the assignment, their

content and duration, phasing and interrelations, milestones (including interim approvals by

the Client), and delivery dates of the reports. The proposed work plan should be consistent

with the technical approach and methodology, showing understanding of the TOR and ability

to translate them into a feasible working plan. A list of the final documents, including reports,

drawings, and tables to be delivered as final output, should be included here.

c) Organization and Staffing. In this chapter you should propose the structure and

composition of your team. You should list the main disciplines of the assignment, the key

expert responsible, and proposed technical and support staff.]

12


Form TECH-4: Team Composition and Task Assignments

Professional Staff

Name of Staff Firm Area of Expertise Position Assigned Task Assigned

13


Form TECH-5: Curriculum Vitae (CV) for Proposed Professional Staff

1. Proposed Position [only one candidate shall be nominated for each position]:

2. Name of Firm [Insert name of firm proposing the staff]:

3. Name of Staff [Insert full name]:

4. Date of Birth: Nationality:

5. Education[Indicate college/university and other specialized education of staff member,

giving names of institutions, degrees obtained, and dates of obtainment]:

6. Membership of Professional Associations:

7. Other Training [Indicate significant training since degrees under 5 - Education were

obtained]:

8. Countries of Work Experience: [List countries where staff has worked in the last ten

years]:

9. Languages[For each language indicate proficiency: good, fair, or poor in speaking,

reading, and writing]:

10. Employment Record[Starting with present position, list in reverse order every

employment held by staff member since graduation, giving for each employment (see

format here below): dates of employment, name of employing organization, positions

held.]:

From [Year]: To [Year]:

Employer:

Positions held:

11. Detailed Tasks Assigned

[List all tasks to be

performed under this

assignment]

12. Work Undertaken that Best Illustrates Capability to

Handle the Tasks Assigned

[Among theassignments in which the staff has been

involved, indicate the following information forthose

assignments that best illustrate staff capability to handle

the tasks listed under point 11.]

Name of assignment or project:

Year:

Location:

Client:

Main project features:

Positions held:

Activities performed:

13. Certification:

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly

describes myself, my qualifications, and my experience. I understand that any wilful

misstatement described herein may lead to my disqualification or dismissal, if engaged.

Date:

[Signature of staff member or authorized representative of the staff] Day/Month/Year

Full name of authorized representative:

14


FormTECH-6: Staffing Schedule1

N° Name of Staff Staff input (in the form of a bar chart)

2

Total staff-month

input

1 2 3 4 5 6 7 8 9 10 11 12 n Home Field3 Total

Foreign

1 [Home]

[Field]

2

3

n

Subtotal

Local

1 [Home]

[Field]

2

n

Subtotal

Total

1 For Professional Staff the input should be indicated individually; for Support Staff it should be indicated by category (e.g.:

draftsmen, clerical staff, etc.).

2 Months are counted from the start of the assignment. For each staff indicate separately staff input for home and field work.

3 Field work means work carried out at a place other than the Supplier & consultant's home office.

Full time input

Part time input

15


FormTECH-7 Work Schedule

N° Activity1

Months2

1 2 3 4 5 6 7 8 9 10 11 12 n

1

2

3

4

5

n

1 Indicate all main activities of the assignment, including delivery of reports (e.g.: inception, interim, and final reports after UAT),

and other benchmarks such as Client approvals. For phased assignments indicate activities, delivery of reports, and benchmarks

separately for each phase.

2 Duration of activities shall be indicated in the form of a bar chart.

16


Section 4. Financial Proposal - Standard Forms

FORM FIN-1. FINANCIAL PROPOSAL SUBMISSION FORM

[Location, Date]

To: [Name and address of Client]

Dear Sirs:

We, the undersigned, offer to provide the supply & consulting services for [Inserttitle of

assignment] in accordance with your Request for Proposal dated [Insert Date] and our Technical

Proposal. Our attached Financial Proposal is for the sum of [Insert amount(s) in words and

figures]. This amount is inclusive of all expenses during implementation but exclusive of the

taxes, which will be identified during negotiations and shall be added to the above amount.

Our Financial Proposal shall be binding upon us subject to the modifications resulting from

Contract negotiations, up to expiration of the validity period of the Proposal.

We understand you are not bound to accept any Proposal you receive.

We remain,

Yours sincerely,

Authorized Signature [In full and initials]:

Name of Supplier & consultant:

Address:

17


Note financial proposal:

1) The financial proposal should clearly indicate the following:

Connecting bridge, Agency Banking Software licence fee structure for the Testing, Live

& Backup environments

Full Implementation cost until go-live, including professional fee rates, accommodation

and air flights and training for both operations and technical personnel

After go-live support & Annual Maintenance Charge (AMC) for the Testing, Live &

Backup environments

Clear separate prices for the connecting bridge and Agency banking application.

2) Financial Proposal shall be submitted having a detailed cost break down. Please cost all the

costs for the implementation, including but not limited to the license, fees for the

consultants/specialists, international transport, accommodation, 1 year annual maintenance

with a possible free guarantee period, etc.

3) For UFC reference, please indicate the specifications and cost of Hardware / Servers required

for Testing, Live & Backup (DR) environments. This will not be part of the overall cost.

18


Form FIN-1. Breakdown of reimbursable 1

Group of activities :

N° Description2 Unit Unit cost

3 Quantity

[Currency #

1]4

[Currency #

2]4

[Currency # 3]4

[Local

currency]4

Connecting bridge

AB license

Annual Maintenance

Per diem Day

International flights 5

Journey

Travel

Voyage

Travel expenses Journey

Communication

allowances entre [place

]and [place]

Drawings, drafting and

reproduction of reports

Equipment, tools,

material, Supplies, etc.

Sending belongings Journey

Use of computers and

softwares

Local transportation

costs

Training for personnel

of the Client 6

……….

………..

TOTAL

1 Form FIN-1 can be customized by the bidders 2 Delete items not applicable or add other items

3 Indicate the unit cost and the currency.

4 Indicate between brackets the name of the currency. Indicate the cost of each reimbursable in the column corresponding to the currency. Cost = unit cost x quantity.

5 Indicate route for each trip, and if it is a single go or round trip 6 Only if the training is an essential component , as defined in the Terms of Reference

19


Section 5.Terms of Reference (ToR) to supply and implement Agency Banking

Application and a Connecting bridge for UFC

5.1. BACKGROUND AND PURPOSE

UMUTANGUHA Finance Company (UFC) is a microfinance institution operating in

Rwanda with the main value ―Finance for all and for development‖, while its main

mission is ―Facilitating access to client- driven financial services and accompanying non

financial services to all financial excluded population mainly those living in rural areas,

with a particular focus on farmers, entrepreneurs, women and youth especially living in

rural areas in order to enable them saving and creating small income generating projects

and reduce poverty‖.

Though UMUTANGUHA Finance Company Ltd (UFC) continues to invest in opening

more brick and mortar branches, the challenge of access to formal financial services

remains a big impediment to financial inclusion. Rwandans (especially in remote areas)

are forced to travel long distances and spend huge amounts on transport in order to access

a branch. In addition to the cost of transport is the time spent commuting to and from that

could have been spent more productively. More particularly, the current UFC branch

network is small with only 7 branches while, thanks to UFC innovative financial

products, the demand for more UFC branches is high in different locations of the country.

To curb these challenges, and driven by the National Bank of Rwanda (BNR)‘s

―Guidelines on Agent Banking‖ published in September 2011, UFC plans to use digital

banking channels as alternative and complement delivery channels. One of these channels

is agent banking which consists of using agents to provide specific services on behalf of a

financial institution.

It is expected that agency banking application will be interfaced &integrated with the

current Core Banking System using a connecting bridge. The latter will also be used to

connect other future applications offering other alternative delivery channels. The current

CBS ―PERFECT‖ is a windows application with SQL Server 2008 database which runs

on Windows Server 2012 while having WINDEV as a programming language.

It is against this background that UFC published this RFP which consists of recruiting a

Supplier and Consultant of supply and installation of Agency banking system and a

connecting bridge with ability to interface the Core Banking System to different systems

including agency banking system.

5.2. FUNCTIONAL AND TECHNICAL DESCRIPTION OF THE SOLUTIONS

5.2.1. Functional requirements of the connecting bridge

The Connecting Bridge should meet the following minimum functional requirements:

Ability to interface to the Core Banking System (PERFECT) from multiple systems.

20


Ability to interface and process transactions with all the existing, and future, Non-

standard Self Service channel payment systems:

o Mobile banking system;

o Internet Banking;

o Agency banking;

o Customer Call Center;

o SMS Gateway;

o ATM / POS switch;

Ability to interface and process transactions with all the existing, and future, external

Utility providers / third party business partners for online bill payments:

o SMS Media

o PIVOT Access

Ability to interface and process transactions with all the existing, and future, Mobile

Network Operator (MNOs):

o Tigo - USSD & Mobile Money & Topup

o Airtel - USSD & Mobile Money & Topup

o MTN - USSD & Mobile Money & Topup

Ability to interface and process transactions with all the existing, and future UFC

back-end, Non-standard systems:

o E-mail Gateway;

o SMS Gateways;

o Customer Relationship Management (CRM) system;

5.2.2. Functional requirements of the Agency Banking

The Agency banking system should meet the following minimum functional

requirements:

Ability to interface to the Core Banking System (PERFECT)

Ability to run on USSD and Mobile App for Android, IOS, BlackBerry

Ability to perform the following transactions:

o Account Opening

o Balance Enquiry

o Mini Statement

o Funds Transfers (Own Accounts, Internal Accounts, External Accounts)

o Bills Payments

o Mobile Top up for all networks

o Loans Application

o SMS and Email Alerts

o Cash Withdrawal

o Cash Deposit

Ability to integrate with the Switch for Cardless Transactions

Ability to use Biometric POS

Ability to work with different POS devices in the market

Ability to work with NFC Device

21


5.2.3 Other Technical requirements

The Solution is required to provide the ability to perform Store and Forward of

messages between the various services and clients of the Connecting Bridge, both in

synchronous or asynchronous mode

Support for reusability of common services

Service switching and routing is a key ―enabling service‖ of the Connecting bridge

which ensures that a service is accessed in most efficient and performing manner

Support for multiple protocols such as: HTTP, HTTPS, Relational databases, SMTP,

TCP/IP, flat files, FTP, etc.

Encryption / decrypting and digitally signing of business data / messages across the

boundaries of the transaction.

Support for the fundamental Web and Web services standards, including URIs, XML,

SOAP and WSDL.

Data integration. Adapters for a range of source types beyond relational database

management systems and legacy databases, including packaged applications and Web

services, that extend the potential reach of the technology

Communication between core application and agencies/partners should be secured,

even if secured network is used for the connection. SSL and/or WS-Security will be

applied as appropriate

Setting standards for the integration & SOA platform to adopt a fully integrated

environment

Centralized integration solution to provide a faster turn-around time to meet the

business demands

Faster integration of new core banking application with new channels

Standardization on Integration and SOA Platform

Ease of implementation and development for future integration (reduce development

and integration effort)

5.2.4. Implementation

Estimated duration of implementation.

Implementation Methodology

Experience of implementing similar projects

Availability of off-the-shelf interfaces (or experience of integration (with Perfect

Core Banking System, Local 3rd party business partners / aggregators / Utility

Payment vendors, etc.

Organization of the project team & their experience of team members

User & Technical / Systems administrators Training

Global ranking / awards for the product.

Availability of Technical and User documentation

Key reference sites of similar business nature and size like UFC.

22


5.2.5 Post implementation support - annual Maintenance contract (AMC)

Availability of local (Rwanda) support to eliminate delays in support and

implementation of new / changed products, as well as reduce operational and logistics

costs.

Annual Maintenance Contract (AMC) terms / model

1st Level (L1), 2

nd Level (L2), and 3

rd Level (L3) support with clear escalation matrix.

Roadmap / plan of product upgrades and enhancements

5.3. OBJECTIVE OF THE ASSIGNMENT

The objective of the assignment is the supply and installation of Agency banking system

and a connecting bridge with ability to interface the Core Banking System to different

systems including agency banking system.

5.4. MAJOR TASKS AND RESPONSIBILITIES

Major tasks are as stated under point 5.3 ―objective of the assignment‖ above. However,

before the customization of Agency Banking software, there will be eventual tasks to be

addressed for customizing the current software, resolving system scalability and adding

new functionality and features to existing bank software. Such tasks shall include:

Apply checks & controls for quality data

Enhance User Interface

Development of Dashboards

Message processing & data storage

Message content & internationalization

Consistent ‗help‘ resources

Data & usage auditing

System monitoring & administration

Technical handover & Capacity Building

System Maintenance & Bug Fixing

Technical Documentation

5.5. DELIVERABLES

1. Develop/Customize the Connecting Bridge as per the technical descriptions under

points 5.2 above.

2. Develop /Customize Agency Banking software as per the points mentioned under

major tasks above and points 5.2 above

3. Technical handover & capacity building

4. Reports

5. Update additional iterations based on user testing.

6. Provide brief update on tasks completed during routine systems administration

and budget for any additional features requested outside the scope of this contract.

23


7. Provide necessary tools for agency banking system related connect bridge.

5.6. REQUIRED PROFILE AND QUALIFICATIONS

Key professional staff qualifications and competence needed for the assignment:

Systems Analyst: 4 years‘ experience in systems analysis, design and project

management of software project. Experience in working with large scale mobile

based systems.

Senior Software Developer: 4 years of experience with master degree in related

field. Highly proficient in programming. Excellent programming logic.

Experience of using different reports development tools for generating dashboards

(Graphs, Charts & Tables).

Software Developer: 3 years‘ experience in programming, experience in SQL

and working knowledge of Agency Banking. Experience of reports development.

Experience in writing SQL queries.

System Trainer: 3 years‘ experience in programming, experience in SQL and

full understanding & knowledge of core Agency Banking. Experience of reports

development. Experience in writing complex SQL queries.

Highly Recommended:

Experience working on Mobile banking, Agency Banking applications and

Connecting bridges and switches.

Knowledge of environment in which UFC operates, and understanding of the

constraints of working with large teams

Ability to align technical goals with UFC strategic goals – that always will mean

prioritizing UFC‘s mission over any particular technology

Willing to travel (sometimes on short notice) and develop software in the field

Desired:

Programmatic knowledge of the Rwandan microfinance and banking system,

particularly in Relation to Central Bank ‗BNR‘ requirements

The General environment of financial systems that exist within East Africa and

particularly Rwanda and how other competing parties implement their agency

banking

5.7. ACCEPTANCE OF DELIVERABLES

To ensure that the requirements and expectations of the deliverables are met, during each

phase as deliverables are submitted to UFC for approval and acceptance, each deliverable

will be accepted by UFC after Quality Control and Correctness of deliverables have been

checked and approved by the appointed committee in the Institution (UFC) to supervise

the project implementation.

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5.8. TERMS OF PAYMENT

All payments will be linked to the deliverables. The contractor shall submit invoice to

UFC which will be approved by the appointed committee and the Finance Manager.

A. Payment Certificates

The Contractor shall submit completed deliverables to the appointed person and

copy the Finance Manager.

The appointed committee and the Finance Manager shall check the Contractor‘s

deliverables and certify the amount to be paid to the Contractor.

The value of work executed shall be determined by the appointed committee and

the Finance Manager.

B. Payments

30% of the contract value will be paid in Advance immediately after contract

signing.

50% of the contract value will be paid upon successful development and

completion of all mentioned tasks & deliverables.

20% of the contract value will be paid upon successful handover.

Note: Non-financial guarantee shall be given covering at least 12 months for technical

assistance, replacement, repairs and maintenance of the agency banking software and

the connecting bridge application.