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RFP: Security Maintenance and Repair of 77

TRANSNET PIPELINES:

Document Title:

Request for Proposal:

Electronic Security Systems

Maintenance and Support


Name Title Signature Date

Compiled by Simon Spencer

Supported by Veni Kannigan

Supported by

Reviewed by


Contents

1. BACKGROUND ....................................................................................................................................... 7

2. SYSTEMS OVERVIEW ............................................................................................................................. 7

2.1 Operating philosophy ................................................................................................................... 7

2.2 Sites .............................................................................................................................................. 8

2.3 System Architecture ..................................................................................................................... 8

System Infrastructure ............................................................................................................... 8 2.3.1

Wide area network (WAN) ..................................................................................................... 11 2.3.2

Access control: ........................................................................................................................ 11 2.3.3

CCTV........................................................................................................................................ 13 2.3.4

Intercoms ................................................................................................................................ 14 2.3.5

Situation Management ........................................................................................................... 14 2.3.6

Operator workstations ........................................................................................................... 15 2.3.7

Active Directory ...................................................................................................................... 16 2.3.8

Anti-Virus / System updates ................................................................................................... 16 2.3.9

Centralised Systems (NOC/INOC) ....................................................................................... 16 2.3.10

NOC Specific systems.......................................................................................................... 16 2.3.11

Information Security Standards for systems ...................................................................... 16 2.3.12

3. SCOPE OF WORK ................................................................................................................................. 17

3.1 Hardware Maintenance and Repair ........................................................................................... 18

Corrective Maintenance ......................................................................................................... 18 3.1.1

Hardware Preventive Maintenance ....................................................................................... 18 3.1.2

3.2 System Availability and Administration ...................................................................................... 18

System Availability .................................................................................................................. 19 3.2.1

Preventative Maintenance of servers and systems ............................................................... 19 3.2.2

Password Reset Service .......................................................................................................... 19 3.2.3

Backups and restores, Business continuity ............................................................................ 19 3.2.4

Logical security and Vulnerability Management .................................................................... 20 3.2.5

Active directory management ................................................................................................ 20 3.2.6


Performance and capacity management ............................................................................... 20 3.2.7

Software updates ................................................................................................................... 20 3.2.8

Network Monitoring and Management ................................................................................. 20 3.2.9

3.3 Installations, Moves, Additions, Changes and Decommissioning (IMACD)................................ 21

3.4 Asset and Spares management .................................................................................................. 21

Asset management ................................................................................................................. 21 3.4.1

Spares Management............................................................................................................... 22 3.4.2

Procurement ........................................................................................................................... 23 3.4.3

Warranties .............................................................................................................................. 23 3.4.4

Software Licences ................................................................................................................... 23 3.4.5

Disposals ................................................................................................................................. 23 3.4.6

3.5 Sandbox Services ........................................................................................................................ 23

3.6 Electrical Maintenance ............................................................................................................... 25

3.7 Cross Functional Services ........................................................................................................... 25

Scheduling and site access ..................................................................................................... 25 3.7.1

Service desk ............................................................................................................................ 25 3.7.2

Documentation, Change and configuration Management .................................................... 28 3.7.3

Health and Safety ................................................................................................................... 28 3.7.4

Quality Control ....................................................................................................................... 29 3.7.5

Equipment and tools .............................................................................................................. 29 3.7.6

Supplier and sub-contractor relationships ............................................................................. 29 3.7.7

Reporting and Billing .............................................................................................................. 30 3.7.8

Resources ............................................................................................................................... 30 3.7.9

Statutory Certification and security clearances ................................................................. 30 3.7.10

Audits .................................................................................................................................. 30 3.7.11

3.8 Exclusions ................................................................................................................................... 31

4. SERVICE LEVELS AND PENALTIES ......................................................................................................... 31

5. CONTRACT TERMS ............................................................................................................................... 31

5.1 Sub-Contractors .......................................................................................................................... 31


5.2 Duration ...................................................................................................................................... 31

5.3 Travel .......................................................................................................................................... 32

6. HANDOVER / TRANSITION .................................................................................................................. 32

6.1 Contract Commencement .......................................................................................................... 32

6.2 Contract completion ................................................................................................................... 32


APPENDICES ................................................................................................................................................ 34

APPENDIX 1 SERVICE LEVELS AND PENALTIES ........................................................................................ 35

Section A: Services Detail ................................................................................................................... 35

Section B: Service Levels and Penalties ............................................................................................. 44

APPENDIX 2 STANDARD OPERATING PROCEDURES ............................................................................... 50

APPENDIX 3 SYSTEM AND EQUIPMENT SUMMARY ............................................................................... 71

Section A: Software ......................................................................................................................... 71

Section B: Hardware ........................................................................................................................ 71

APPENDIX 4 ASSUMPTIONS .................................................................................................................... 75

APPENDIX 5 CMDB FIELD LIST ................................................................................................................. 76


1. BACKGROUND

Transnet Pipelines (TPL) has installed electronic security systems at all sites on the New Multi-Product

Pipeline (NMPP). All Sites are classified as National Key Points and are secured as such.

The main objectives of the security system are to:

Create a safe and secure environment

Comply with legislation

Minimize operational disruption

Optimize security operational efficiency

In order to ensure maximum up time and system reliability, TPL requires a service provider for the

maintenance and support of all electronic security systems and associated equipment.

2. SYSTEMS OVERVIEW

Each site is equipped with equipment and systems to control the following aspects of security:

Access Control

Video Surveillance

Intrusion prevention and detection

Intercom communications

Fire Alarm monitoring

Site evacuation and muster

Guard tours

Situation Management

All sub-systems are integrated into, and managed by a centralised situation management system. This

application provides a centralised alarm queue and process guidance with remote control and

management of sub systems and end devices.

All sites are linked to the TPL National Operations Centre (NOC) via a Wide Area Network (WAN). The

NOC acts as the primary control room for all sites.

2.1 Operating philosophy

The system is designed as a centrally managed system, with the primary point of operation

located in the security nerve centre or NOC. In the event of a WAN or NOC systems failure, the

situation management system can be used as a stand-alone system at each site.

NOC operators respond to alarms in the situation management queue and follow process

guidance screens and view associated camera feeds to resolve the alarms. Each site has two

security guards per shift who may be dispatched by the central operator to assist in alarm

resolution.

All aspects of the security systems can be activated and managed from the NOC.

A number of sites are unmanned from an operations perspective with only security staff

present.


2.2 Sites

The security systems are installed at the following locations:

NMPP Site Site Name Location

INOC TPL Head Office 202 Anton Lembede Street, Durban

NOC NOC Pinetown

TM1 Island View Durban

PS1 Twini Amanzimtoti

PS3 Hilltop Pietermaritzburg

PS5 Mnambithi Ladysmith

PS7 Warden Warden

PS8 Villiers Villiers

TM2 Jameson Park Heidelberg

PS – Pump Station TM – Terminal NOC – National Operations Centre INOC – Interim National Operations Centre Each site consists of multiple buildings and floors and a number of gates; both automated and manual.

TPL is in the process of establishing the NOC and currently the central functions and operations are

being performed at the interim NOC (INOC).

2.3 System Architecture

Details of all components and quantities at each site are contained in Appendix 3 - System and

Equipment Summary

The following provides an outline of system components and connectivity.

System Infrastructure 2.3.1

The systems at each site adhere to the following build philosophy:

Edge devices in each building and perimeter section are terminated in a junction box / field node.

The Junction boxes host the following equipment o Access control processor and auxiliary cards o Perimeter intrusion detection controllers o Power supplies for Camera Housings and PTZ cameras o Power supplies for Access control controllers o Network Switches and surge protectors o A dedicated electrical distribution board for the components in each junction box

Electric fence energisers are located close to the perimeter junction boxes.


Communication between edge devices and the junction box uses: o Cat 6 Ethernet for IP communications to:

Cameras Intercoms Access control processors (ACP)

o Serial / CAN bus - All terminating at ACP Access control components Electric fence Booms Gates Turnstiles Passive Infra-red Detectors

o Fibre From ACP to Sabre Intrusion detection on perimeter fence (Multimode) Connectivity between junction box switch and control room (Single Mode)

All Ethernet connections terminate at a junction box switch, which is linked via fibre to the main switches in the server room, located in the control building.

Server rooms at each site host the following components: o Servers

Access control System (ACS) Situation Management (DM) Active Directory domain controller Intercom CCTV servers:

System Manager

Workstation

NSM Storage Arrays o KVM Console, monitor and keyboard o Switches o ACP, associated boards and power supplies for control building access control


Figure 1 - System Block Diagram

ACPEdge devices

SwitchCCTV Cameras Intercoms

Switches

Servers

NSMs(CCTV Footage)

WAN Connection

Server room

Field Node / Junction Box

Switches

Servers

Workstations

Time Server

WAN Connection

NOC/INOC

Backup Server

Workstation(Guard house and

control room)


Wide area network (WAN) 2.3.2

The system is based on a closed network. Each of the NMPP sites connects to the NOC via fibre,

terminating on a Cisco ONS layer 2 service on TPL’s Process Control network infrastructure (SCADA). The

security network resides on one of the ONS 10 gigabit lambdas.

LAYER 3 is configured on the network distribution switches which terminates to the ONS L2 network,

and to the network aggregation switches. Network multicasting is setup to support the CCTV system

multicasting requirements, from the aggregation switches to the CCTV services at the NOC.

Figure 2 - Network Overview

Distribution Switch

Head-end device

Equipment Switch

Edge Device network

Switch

Access Switches

(1GB ports)

Edge Device network

SwitchAccess Switches

(10/100MB ports)

Distribution Switch

Head-end device

Equipment Switch

Edge Device network

Switch

Access Switches

(1GB ports)

Edge Device network

Switch

Access Switches

(10/100MB ports)

NOC / INOC Level - LAN

WAN

WAN

Site Level - LAN

2.3.2.1 Remote management

All systems at sites can be remotely managed from the NOC / INOC. There is no provision for remote

access from outside the security network.

An engineering workstation will be provided at the NOC/INOC for remote management. No external or

unapproved computers or devices may be connected to the security network.

Access control: 2.3.3

The access control system is responsible for controlling all portal access. In addition, the following

systems are controlled and monitored through the access control system

Electric fence alarms

Vibration detection (Sabre System)

Passive infrared detectors

Gates, Booms and Turnstiles


Blast proof actuator doors


2.3.3.1 Software Used:

Each site has an Access control server running Remsdaq Starwatch software.

2.3.3.2 Field devices

Field devices include the following:

Backplane with the following active control modules: Access Control Processor (ACP),Two Door

Expansion Module (TDEM) and Input/Output Module (IOM)

Sabre II Perimeter detection system is an optical fibre based Intruder Detection System (IDS) in

which the sensor cable is attached to the fence to detect the disturbance caused by attempted

intrusion.

Electric Fence energisers are mounted next to the perimeter junction boxes. The electric fence

is a Nemtek Merlin system with alarms linked to the IOM on the Starwatch system.

HID R30 Card readers utilising the Wiegand interface on the Remsdaq ACP

V Station 4G Biometric readers

Break Glass Units

Magnetic Door Locks

Door open monitors

Passive infrared detectors

Key switch override on selected doors

12v DC Power supply

Booms, gates and turnstiles are supplied by Boomgate systems.

A number of buildings are equipped with blast proof doors with integrated, powered locking

systems and in some cases, motorised opening and closing. These doors are supplied by Gunebo

at the pump stations and TM2 and, at Mutual Safes at TM1 .

CCTV 2.3.4

2.3.4.1 Software used

The CCTV system is a Pelco Endura system. WS5200 system management software is the viewing and

management software interface for the Endura system.

2.3.4.2 Server Devices

SM5200 The SM5200 system manager is an integrated hardware/software component that

provides distributed administration of multiple devices.

NSM5200 the NSM5200 network storage manager is a RAID disk array for the storage of video footage.

Multiple devices are arranged in a storage pool at each site.

WS5070 The WS5070 Endura workstation is used for viewing video and configuring the Endura

system

2.3.4.3 System Devices

Fixed cameras

o IDE10DN8-1 IP Indoor Fixed Dome Camera

o IDE20DN8-1 IP Indoor Fixed Dome Camera


o IX10DNIP Fixed Network Camera

o IXE10LW Extended Platform Network Camera

Help Point Cameras

o IME219-1EI MiniDome

o SYN-PHA-H100 Analog Pinhole Camera (Used with NET5301T Encoder)

PTZ cameras

o Spectra IV (SD4N35-PG-E1-X) IP Network PTZ High Speed Dome Camera

o Spectra IV (SD4E36-PG-E1-X) IP Network PTZ High Speed Dome Camera

Thermal Camera

o Sarix TI635-X Thermal IP Camera

Enclosures

o EH1512-2MTS Enclosure for IX10DN and IXE10LW

Lens

o YV4.3X2.8SA-SA2 Vari Focal Lens for IX10DN and IXE10LW

PSU

o MCS Multiple 24 VAC Power Supply

Camera Masts

o Perimeter and operational cameras are mounted on 6m fixed masts

Intercoms 2.3.5


The system uses Commend intercom software and hardware.

2.3.5.2 System components

GE 800 Server, with relevant subscriber, LAN and recording cards (NOC/INOC)

GE 300 Servers with relevant subscriber and LAN cards

Master Stations (EE900AS.C & EE972AS.C)

Call Stations

Situation Management 2.3.6

All systems are integrated into the situation management system.


The systems consists of an on-site server running CNL IP Security centre software synchronising with a

central master system. IP Security Center uses Microsoft SQL Server to store data.

The situation management software provides an interface via configurable drivers into all operations

and is the primary method of interacting with all related systems including:

Handling and resolving alarms from sub-systems

o Access control

o CCTV

o Fire


o Intercom

Viewing and controlling cameras

Reviewing recorded video

Providing process guidance and pre-set camera views when handling alarms

Interactivity with portals (Lock, Unlock doors, etc)

Recording alarm responses

Managing access control accounts

Additional functionality will be enabled with the implementation of NOC systems.

Operator workstations 2.3.7

Each site is equipped with two operator workstations. One located in the guardhouse and one located in

the control room. The guardhouse workstation is equipped with a printer for the generation of muster

reports.

The workstations are installed with Microsoft Windows 7, utilising IPSC situation management as a

primary interface. The Remsdaq and Pelco applications are installed and used as supporting interfaces.

An Enrolment station equipped with a fingerprint scanner and card printer is located at the NOC/INOC.

This workstation uses Remsdaq Starwatch as its primary interface.

ACS

CCTV

Intercom

System Managers

Network Storage

Managers

Encoders

Cameras

Servers

Master Station Door

Stations

Portals

PIRs

Perimeter Intruder

Detection

Active Directory

Situation Management

F&GBuilding

F&GHazardous

Figure 3 - Conceptual design of SM interfacing at site


Active Directory 2.3.8

Each site has its own Active Directory domain controller, synchronised to a primary domain controller

located at the NOC/INOC.

Anti-Virus / System updates 2.3.9

All computers are protected by Microsoft Forefront anti-virus. Virus definitions and operating system

patches are distributed by a central server located at the NOC/INOC.

Centralised Systems (NOC/INOC) 2.3.10

Until the NOC is completed central functions and operations will be performed at the interim NOC

(INOC)

The Centralised systems provide services to synchronise site specific sub-systems and consists of the

following servers:

Access control Publisher: This synchronises all on site access control systems and propagates any

account / card holder details throughout the system.

Active Directory Primary domain controller

CCTV system manager SM5200 allowing control and view of cameras at all sites.

Backup server: Hosts, backups of all system configurations and databases (See section 3.2.4)

NTP time server – The Meinberg SyncFire 1000 server synchronises with GPS satellites and

provides accurate time to all Active Directory domain controllers.

Situation management data server – synchronises all configuration and event information with

all sites

Situation management application server

Intercom server – Provides intercom and voice recording services.

The NOC/INOC also provides for the following:

Operator workstation

Enrolment Station with card printer

Engineering workstation

NOC Specific systems 2.3.11

The following additional features will be incorporated into the system at a later stage and must be

supported when complete:

Evidence Bank: This will allow for the archival storage of video, audio and other files associated

with security incidents. These files are automatically archived by the situation management

system.

Video Wall displays in main operations room.

Operator workstations: additional operator workstations will be installed in the ops room.

DMZ and firewall for integration with external systems

Monitoring tools

Information Security Standards for systems 2.3.12

All systems have been configured and aligned to the following approved Transnet Security Standards:

Transnet Information Classification Standard


Transnet ICT Physical and Environmental Security Standard - v1.1

Transnet Information Security Awareness - v1.1

Transnet SQL Security Configuration standard - v1.1

Transnet User Management Standard - v1.2

Transnet Windows 7 Security Configuration Standard

Transnet Windows 2008 standard - v1.1

The vendor will be responsible for ensuring the system adheres these standards and will subject to

periodic audits. On completion of the NOC further information security compliance criteria will be

necessary.

3. SCOPE OF WORK

The respondent is required to provide the following, separately priced services:

Hardware Maintenance and Repair

System Availability and Administration

Installations, Additions, Changes and Decommissioning

Asset and Spares management

Sandbox Services

Electrical Maintenance and Repair

Each priced service will be subject to performance metrics and targets. Failure to meet performance

standards will result in penalties in the form of service credits. Consecutive noncompliance with

performance measures will result in cancellation of the contract.

All above services will include the cross functional service components listed in Section 3.7.

All software installations may be subject to a installers defect period, therefore any fault rectification

must determine if the issue is a fault or a defect prior to commencing work. This information will be

shared with the successful vendor on the commencement of the contract

There is no warranty period remaining for any installed hardware devices.

The project is in the final stage of commissioning and handover and therefore, for the purposes of this

proposal, maintenance and support of all sites will be the vendors responsibility at the commencement

of the contract.

Additional system components or functionality, to align the system with TPL’s original NMPP project

requirements may be completed by the original contractor after the handover and implementation of

the maintenance agreement, therefore the vendor will need to liaise with the installer to ensure

alignment during these installations.

Any additional equipment and features that are installed as described in the paragraph above, will be

supported under the terms and conditions of this SLA.

Full requirements for each service are detailed in Appendix 1 – Section B: Service Levels And Penalties

An overview of each service is outlined below.


3.1 Hardware Maintenance and Repair

Corrective Maintenance 3.1.1

End Device Corrective Maintenance (CM) is defined as the support performed within a pre-defined

period of time to correct a breakdown or failure of any system hardware.

Under this agreement, CM shall include all tasks which are required to restore equipment to operational

status or correct a failure that has occurred or is in the process of occurring, and may consist of repair,

restoration and/or replacement of components, electrical, mechanical repairs and any civil works

required.

Service levels for this service are measured on a time to resolve basis.

Hardware Preventive Maintenance 3.1.2

Preventative Maintenance (PM) activities shall consist of visual inspections, minor repairs and

adjustments, cleaning and lubrication of installed end devices to ensure the integrity of the solution.

Areas of attention shall include:

Printer servicing

Cleaning and checking of end devices

Camera adjustments and cleaning

Cleaning, check and adjustment of gates, booms and turnstiles

Cleaning, checking and adjustment of blast proof doors

Cleaning and checking of equipment junction boxes and racks

Refer to Appendix 2 for a detailed description of activities to be completed for each device, and

frequency of activity. Time estimations are an average indication of work to be performed and a

checklist of all aspects. It should be noted that the time estimates include all tool and material

preparation and actions to meet of any relevant occupational health and safety requirements (e.g..

Working at heights). It is expected that all preventative maintenance will be completed in a block of

uninterrupted days.

The scheduled times for preventative maintenance visits will be mutually agreed to, with confirmation

at least two weeks prior to scheduled visit, and must be completed in 3-7 consecutive working days.

Minor repairs that cannot be completed at the time of the visit will be listed as part of the PM defects

report, for review by TPL. The report must indicate the recommendation for immediate rectification or

deferment to the next PM cycle with relevant costs.

3.2 System Availability and Administration

The server and system environment includes all software aspects of the security systems. “Software”

includes but is not limited to: applications (e.g. Starwatch), Databases, configurable drivers, firmware,

interfaces, operating systems, etc. This environment will require administrative tasks such as backups,

virus definition and patch management, account management, etc.


The administration of this environment must ensure maximum availability of all systems and services by

providing fault resolution, monitoring and preventative maintenance services to be regarded as a fixed

monthly service charge. Monitoring is regarded as a system administration function and includes health,

capacity and performance monitoring of hardware, software, networks, interfaces, applications and

databases.

The server and system environment must be correctly monitored to ensure maximum uptime and may

include additional or amended processes and tools related to applications, server and system

administration.

Any site visits to resolve system availability related faults is included in the scope of this service and in the fixed monthly service charges. In the case where a service failure is due to a hardware fault, hardware resolution procedures and SLA’s as outlined in section 3.1 – Hardware maintenance and repair will apply. Minimum service level requirements are specified in Appendix 1 – Section B: Service Levels And Penalties. The fault resolution procedure is described in section 3.7.2 below

System Availability 3.2.1

Ensure the maximum uptime for the security system and associated sub-systems.

The uptime status is measured as the availability of the overall security system at each site and would include failure of functions related to one or more subsystems (Intercoms, Access Control, CCTV) at the site or NOC.

Preventative Maintenance of servers and systems 3.2.2

Provide regular, scheduled maintenance on all software and the network environment, in accordance

with agreed schedules and procedures as listed in Appendix 2 to ensure minimum downtime due to

service interruptions.

System, database, operating system, application and network administration tasks should follow best

practice and are not explicitly outlined in the attached procedures.

Password Reset Service 3.2.3

Service desk calls for the reset of Security Supervisor and other passwords will be reset by the vendors

service desk. The management of user passwords for security guards are out of this scope of work as it

would be reset by TPL security supervisors.

Passwords must comply with Transnet security policies and changed as policies require. A hard copy of

all system and administrative passwords must be kept in a secure location on TPL’s premises.

Backups and restores, Business continuity 3.2.4

Backups and restores are to be conducted in accordance with TPL procedures which will include full

weekly and daily incremental backups . The following information must be backed up:


Server, workstation, application, and network configurations or images (all sites) - on system

changes

Access control databases (NOC/INOC) – Daily

SM System Database (NOC/INOC) - Daily

Temporary evidence stores - as designated by TPL

Test restores to the sandbox environment must be conducted regularly.

The current environment does not include redundant servers at the INOC/NOC or a disaster recovery

site, however in order to test effectiveness of stand-alone site operations, bi-annual failure tests will be

conducted at TPL’s request. (EG; WAN failure test)

The full backup strategy and design will be provided to the successful vendor on contract

commencement.

Logical security and Vulnerability Management 3.2.5

The vendor is responsible for all aspects of vulnerability management and logical security of all network

attached devices. This will include:

Virus scans and definition updates.

All patches and updates must be conducted monthly.

Configuration management

Vulnerability scans using recognised scanning software supplied by TPL

Note that all system updates must be tested in the sandbox environment prior to general deployment.

Active directory management 3.2.6

Management of all user accounts, groups and policies.

System integrity checks and corrective action when required.

Management of time synchronisation in the environment

Performance and capacity management 3.2.7

Vendor must ensure that end to end system performance and capacity requirements meets agreed

benchmarks. Performance and capacity information will be disclosed to the successful bidder.

Software updates 3.2.8

Vendor must be aware of all updates to software and firmware for all products in use, plan and deploy

any required patches or updates after testing in the sandbox environment. A periodical review of

software lifecycle and licence agreements is required to ensure compliance and OEM support.

Network Monitoring and Management 3.2.9

Monitor and manage network uptime and performance (LAN and WAN). The vendor will be responsible

for:

Resolution of LAN performance and availability faults. (The LAN is defined as the on-site network installation from all end devices to the port on the ONS equipment. )


Reporting WAN faults to the WAN service provider and monitoring logged incidents until

resolution.

3.3 Installations, Moves, Additions, Changes and Decommissioning (IMACD)

Any additional services required to ensure the optimal functionality, protection, compliance and

performance related to this security system environment as detailed in this document.

Perform hardware and software IMACDs in accordance with the specific Service Request, procedures

and other applicable policies. Service requests will be submitted through the vendor’s service desk by

TPL authorised staff via an official request form.

Such work shall be compensated on a time and materials basis. All changes that will invoke a cost for

TPL must be quoted for and approved by TPL before commencement of work. All labour required for

IMACD must be charged at rates agreed by both parties at the commencement of the contract.

All IMACD’s must align with the asset and spares service requirements outlined in section 3.4 Asset and

Spares management.

The vendor will provide all supervision, labour, administrative support, materials, tools, test equipment,

parts, supplies, equipment, and transportation necessary to perform the above service including Any

electrical, mechanical and any civil works required must be approved by TPL.

Ad-hoc user training at all levels of proficiency will be included as a requested service.

Depending on the scope of the request, separate SLA’s will be specified with associated service

penalties.

IMACD does not refer to any replacement or repairs of existing equipment or software carried out in the

course of fault rectification.

3.4 Asset and Spares management

Asset management 3.4.1

The vendor will be responsible for the management of all assets (hardware and software) and

configuration information relating to all system components. It should be noted that pending the

implementation of the NOC and associated systems, Asset and configuration databases will be provided

as flat file databases (Eg Excel spreadsheets)

3.4.1.1 Asset Database

The vendor will be responsible for the management and maintenance of an asset database of all

hardware and software assets.

The asset database shall track the entire lifecycle of all assets: Planning, Acquisition, Deployment,

Management, and Retirement and processes associated with each phase. See Figure 4 - Asset

Management Lifecycle


Figure 4 - Asset Management Lifecycle

3.4.1.2 Configuration Management Database

The Vendor will be responsible for the management and maintenance of the configuration management

database (CMDB).

Any changes to device or system configuration must be reflected in the CMDB as part of the change

control process.

The field layout for the hardware CMDB is outlined in Appendix 5

Spares Management 3.4.2

The vendor will be responsible for the management of spares including,

Storage

Procurement

Provision

Refurbishment and repair

Stock management

Note that spares stock holdings are to be approved by TPL and any changes to the holdings must be

approved.

Agreed minimum spares stock levels must be maintained at all times. In the case where required spares

are not in stock, procurement lead times as outlined below will apply


To minimise downtime of critical devices, configuration templates should be available to enable rapid

deployment of replacement equipment.

Procurement 3.4.3

The vendor will be responsible for the procurement of spares and equipment required for repairs,

changes and additions.

3Asset Management is provisioned as a monthly fixed fee service and therefore there will be no mark-

up on any hardware and software purchases. TPL reserves the right to request and review vendor

quotation processes.

Procurement of new assets will be based on TPL installed base with consideration for product

roadmaps, warranties and maintenance requirements. Deviance from agreed lead times, without proof

that delay is no fault of the vendor, will be subject to penalties.

Warranties 3.4.4

Vendor must manage any warranty claims and ensure all faults of equipment under warranty are

addressed accordingly.

Quotations for equipment must include options of extended warranty where applicable.

Software Licences 3.4.5

The vendor must ensure that all products are compliant with licence agreements. Licence renewal must

be addressed timeously to avoid re-instatement fees and / or downtime resulting from expiry or under

licenced implementations.

All Licences must be in the name of Transnet.

Intellectual property rights of any code and/ or scripting developed as part of the scope of work of this

agreement will remain with TPL.

Disposals 3.4.6

Asset disposal should be conducted regularly and is subject to approval and must be disposed of in an environmentally friendly manner (ISO 14000) relevant certification and documentation relating to disposals must be submitted to TPL.

3.5 Sandbox Services

The vendor will provide and maintain a sandbox environment to allow for a test platform for the

following:

Patches and anti-virus updates

Software updates

System Changes

Hardware specification changes

Additional systems integration


The sandbox must be an isolated system that replicates the distributed architecture of the live system,

and provides both site and centralised servers that mimic the live servers. All changes must be tested in

the sandbox prior to implementation in the field.

The Sandbox will be hosted on TPL premises.

The vendor will be responsible for the provision and establishment of this environment. TPL reserves the option to procure these assets (at book value) at the end of the contract or by mutual agreement. For the purpose of this proposal, the following schedule lists the hardware required for the sandbox, all

software licences are available and facilities are provisioned to host this equipment.

Required hardware list for Sandbox (Based on installed hardware)

Function Device RAM Disk

Access control Publisher IBM X3550 X5 64GB 2 x 146GB Raid 1 6 x 300GB Raid 5

Access Control Subscriber IBM X3550 M3 24GB 4x 300GB Raid 5

CCTV System Manager – Site Pelco Endura SM5200 8GB 2.8 TB

CCTV Workstation Pelco WS5070 4GB 240GB

CCTV NSM Pelco Endura NMS5200 N/A 24TB Raid 6

CCTV System Manager NOC Pelco Endura SM5200 8GB 2.8 TB

Active Directory / WSUS / Antivirus IBM-X3550 M4 32Gb 4 X 146 GB RAID 5

Situation manager – Site IBM X3550 M3 24GB 4x 146GB Raid 5

Situation Manager NOC IBM-X3550 X5 64GB 2 x 146GB Raid 1 6 x 300GB Raid 5

PC Workstation Monitor, Mouse & Keyboard

Lenovo Thinkstation S30 8GB 240GB

PTZ Camera Pelco Spectra IV

Fixed Camera Pelco IXE10LW

Access control Reader HID Card reader

Access Control ACS StarNet Controller

Access Control IOM StarNet Controller Expansion

Network Switch Cisco 3650

Rack 42 'u device rack

Cabling Fibre and Ethernet cabling

Keyboard, mouse and monitor Rack mounted KVM


3.6 Electrical Maintenance

The vendor will be responsible for the maintenance of the following:

Electric distribution boards in field junction boxes, and associated outlets.

Electric fences and associated equipment

EXD Rated equipment

Details of the specific procedures are contained in Appendix 2. SANS standards are applicable in this

environment. The Vendor must ensure statutory compliance of all installations at all times and ensure

any changes meet all compliance requirements and certification is provided.

All resources working on electrical installations must possess the relevant, up to date certification and

qualifications for their respective tasks.

Changes in electrical installations as a result of repairs, changes or additions to security related

equipment are included as part of the relevant services; Corrective Maintenance, IMACD, asset and

spares management.

3.7 Cross Functional Services

Where indicated, the following services shall be included in the scope of work for each service outlined

above.

Scheduling and site access 3.7.1

The vendor will be responsible for scheduling work timeously and arranging site access where required

including:

Scheduling of third parties including sub-contractors.

Ensuring that maintenance visits are aligned with TPL plans and schedules at the site where

maintenance will be performed.

Completion of works Authorisation Requests (WAR) and change control procedures outlining

the work which will be performed and highlighting the risks and the precaution taken to avoid

any risks which may be encountered.

Obtaining access and work permits where required

TPL will provide a contact list for each site.

Service desk 3.7.2

The vendor will be responsible for the provision of a service desk/call centre to perform the following

functions:

Logging of faults and service requests including the provision of a reference number.

Provide first line support.

Monitoring of faults and service requests to resolution.

Co-ordination with third party service providers where required.

First line support will address faults that do not require a site visit and can be resolved telephonically.

Hours of operation shall be: 24/7/365.


In respect to actions requiring TPL responses for critical requests, (e.g.: Change Control for critical fault

resolution), requests must be made via e-mail to two designated TPL employees with the understanding

that a response will be sent within 3 hours of receipt. For after-hours changes , approval can be sent and

granted telephonically or via SMS.

High priority faults will require an automated alert to be sent to key TPL personnel / management.

The service desk must be fully aware of TPL operations, locations and respective procedures to provide

an effective service.

Faults must be logged via e-mail or telephonically. Web portal services may be provided. All logged

faults must be provided with a reference number within the following time periods:

For telephonic logging – as part of the initial service desk call.

For E-mail logging – within 15 minutes of mail being received.

For Web portal logging within 5 minutes of fault logging.

SLA time to resolve metrics will be measured from the time a reference number is issued by the service

desk.

The fault resolution procedure is described below.


Figure 5 - Fault Resolution Process

Fault detected by

Security TeamTPL Staff Maintenance Team

Notifies

Tpl ops

Call Logged with Vendor Call Centre

Notifies

Create Fault Ticket

Repaired in cycle

No

Issue Quote and Work authorisation

Request to TPL

Quote & WAR Approved

YES

NoAdded to task list

for next cycle

Resolve remotely

NO

Assess faultFrom NOC

Dispatch team and spares

Allocate to support team

YES

Spares Required

Spares in Stock

Resolve fault

YES

NO NO Procure spares

YES

Yes

Assess fault On site

Request Site Visit Approval

NO

Approve Visit YES

Resolve Now?

YES

NO

Dispatch team

Work authorisation and change control

request to TPL


Documentation, Change and configuration Management 3.7.3

Any changes to the systems must follow Transnet change management policies and procedures.

Change control procedures will include an approval process whereby all specific information relating a

change will be detailed including but not limited to:

Detailed description of required change

Impact

Risk

Spares requirements

Rollback plans

Downtimes

All relevant documentation required to manage and maintain the systems will be provided by TPL at the

commencement of the contract.

The vendor is responsible for maintenance and management of all documentation related to the

systems. Where applicable, any new installations must provide full engineering documentation. The

integrity of documentation must be maintained at all times (e.g.: As-built documentation)

The Vendor will maintain, during the life of this agreement, hard and soft copies of all relevant

documentation, including scheduled and unscheduled maintenance activities. In addition, computerized

asset database records will be maintained on all hardware and software during its lifecycle.

Transnet policies regarding confidentiality and document classification must be adhered to at all times.

For any software and configuration changes, a snapshot of the current and future configuration must be

included as supporting documentation to the change request.

Health and Safety 3.7.4

The vendor shall ensure that all contractors and sub-contractors have been assessed as part of the

Health and Safety requirements and that the information is signed and stored in a hard copy available at

any time to be scrutinized by an inspection. A copy of the safety file must be provided to TPL as part of

the contract commencement process. The HSE file must adhere to the Transnet standards. Please refer

to the Health and safety documentation included in this document pack for further details.

The provider will provide all materials, and equipment necessary to protect their contractors

and sub-contractors, from injury.

Liability is carried by the contractor

The provider will ensure that all staff under their employ adhere to all safety regulations,

standards and procedures.

The provider will ensure that TPL staff, equipment, furnishings, buildings, and grounds are

protected from damage caused by their actions. Any such damage will be repaired, replaced, or

restored to its original condition at no additional cost to TPL.


The Vendor is responsible for ensuring that the HSE file is updated when changes occur and is

liable for non-performance credits if documentation is not up to date.

Failure to maintain the HSE file to the above requirements will be considered a breach of

contract.

Quality Control 3.7.5

The vendor must provide, implement and adhere to a QA program.

All workmanship shall meet TPL and industry standards as well as equipment manufacturers’ installation

instructions.

Completed work will be free of defects that would prevent it from functioning as originally intended and

designed.

While on site, during work activities, debris will not be spread unnecessarily into adjacent areas to the

work area. The service provider will clean up or remove all debris, excess material, and parts at the end

of each workday and/or at the completion of the work.

Any work that alters the original appearance of equipment covered under this agreement must be

approved in advance by TPL

Equipment and tools 3.7.6

The vendor shall maintain a full complement of required tools, test equipment, cherry pickers, ladders,

and other equipment necessary in the successful performance of this agreement.

All test equipment will have record of safety and calibration checks which will be available to TPL on

request.

TPL will not be held responsible for any tools or equipment left on site.

Supplier and sub-contractor relationships 3.7.7

The vendor will be responsible for maintaining any support relationships with suppliers/agents

necessary for the ongoing support of its products, (e.g. Warranties , Firmware updates, etc.) including

entering into any relevant support agreements.

It should be noted that SLA uptime and time to resolve requirements should be considered when the

Vendor is entering into agreements with suppliers.

Proof of partner relationships and technical accreditation must be provided as part of the submitted

proposal.

3.7.7.1 Vendor Accreditation

The vendor must be an accredited partner with the OEM or distributor of all following major system

components installed at the sites:

Cisco

Microsoft

IBM


Remsdaq

CNL Software

Pelco

Gunebo and Mutual Doors

Reporting and Billing 3.7.8

High Level reporting requirements for all services are included in Appendix 1.

There are currently no existing report and billing templates and formats. All templates must be

approved by TPL prior to implementation to ensure the effective management of the environment.

A daily morning fault report on the entire environment is required to be sent by the Vendor to TPL via e-

mail.

Monthly reporting should clearly indicate deviations from SLA criteria for all services.

Resources 3.7.9

Vendor staff must be adequately competent, trained and, where applicable, hold up to date

certification in the support and repair of all key system components (Hardware and software)

specifically:

Cisco - Switches and Routers

Microsoft – SQL Server, Windows Server, Windows , Active Directory

Remsdaq – Sabrephonic, StarNet Hardware and StarWatch software

Pelco - Cameras and Endura video management systems and hardware

CNL – IPSecurityCenter software

IBM – X Series Servers

It is the vendors responsibility to ensure all personnel are fit for work and are subject to the Transnet

code of ethics.

Any change in personnel must be communicated to TPL for their approval prior to the change.

Failure to apply with any of the above requirements will result in penalties or as a breach of contract.

Statutory Certification and security clearances 3.7.10

Vendors and sub-contractors must be in possession of all valid PSIRA registration.

The successful vendors and associated sub-contractors and associated personnel will be subject to State

Security Agency (SSA) clearance during the due diligence phase of the tender process.

The vendor must produce proof of current and valid PSIRA and SSA certification annually.

Resources working on electrical installations must be in possession of valid certification.

Audits 3.7.11


The entire security environment as outlined in the scope of work is subject to Transnet internal and

external audits to ensure compliance, corporate governance, and information security. These Audits can

be conducted on a bi-annual basis. To ensure compliance to policies procedures and standards, any

audit findings must be addressed in the timeframe determined by the severity of the relevant audit

finding.

All sites are National Key Points and may be subject to respective audits and/or inspections by the

relevant authorities. Any NKP audit findings must be addressed in the timeframe determined by the

severity of the relevant audit finding.

3.8 Exclusions

The vendor will not be responsible for the following:

Enterprise ICT installations and systems

Fire and Alarm panels other than the link to the situation management systems

Non security electrical installations

ONS WAN services and related fibre infrastructure

Doors, excluding blast proof doors

SCADA infrastructure and systems

4. SERVICE LEVELS AND PENALTIES

Refer to services details in Appendix 1 – Section B for details of required service levels and penalties.

5. CONTRACT TERMS

TPL has the option to limit the scope of work at commencement of the contract or at any time after

commencement subject to a six month notice period

5.1 Sub-Contractors

The vendor shall be responsible for the management, administration and remuneration of all 3rd party

vendors, and service providers who are required to provide support services. Any costs related to the 3rd

parties shall be included in primary vendor’s pricing and quotations.

Sub-contractors are subject to all rules, regulations and policies pertaining to the main contractor.

Transnet must be informed of all sub-contractors and shall have the right to direct the Service Provider

to replace any approved Subcontractor upon 30 (thirty) calendar days’ notice or such other time as may

be mutually agreed, if

Any acts or omissions of the Subcontractor cause a material breach of the confidentiality or

infringement provisions of the Agreement,

Material misrepresentations were made concerning the Subcontractor

Transnet, on any other reasonable grounds, requires such Subcontractor to be replaced, including,

but not limited to the following reasons: the Subcontractor is declared a security risk by the State

Security Agency; failure to provide a valid tax clearance certificate; the Subcontractor is convicted of

violating any Applicable Law, including the PCCA Act. “

5.2 Duration


The contract will be for a period of three years with an option for a two year extension. Any additions to the initial contract will terminate at the same date as the original contract.

5.3 Travel

All fixed price services must include travel and accommodation unless otherwise stated.

In cases where travel can be claimed, it will be subject to Transnet policies, including the following

constraints:

Road Travel Engine capacity less than or equal to 1800 cc Charged at AA rates per km

Accommodation a) bed and breakfast; b) guest house; c) self catering; or d) hotel having a star rating of 1, 2 or 3 as defined by the Tourism Grading Council of South Africa

Charged at proven cost (actual cost)

6. HANDOVER / TRANSITION

6.1 Contract Commencement

The Vendor must provide the following contract deliverables within 30 days from the date of their

appointment.

Preventive maintenance implementation plan

Quality Assurance plan

Establishment of service desk including all relevant service desk procedures

Organogram including contact details

Establishment of all processes required to meet all service requirements.

Contract management communications plan (Example: Meetings, billing dates, etc.)

Agreement on reporting templates

Safety files

Acceptance of handover pack, including passwords, from TPL or TPL assigned vendor.

Acceptance of current outstanding faults, if applicable.

Completion of site visits if required

Support and maintenance services must be active from contract commencement date.

Any faults at time of handover must be attended to within agreed timeframes.

All relevant documentation will be provided in digital format to the vendor on commencement of the

contract.

6.2 Contract completion


On completion of the contract the vendor will provide the following to TPL or its designated party within

30 days of the contract terminating or if required, prior to contract completion:

Asset and configuration databases including licences and warranties

Password list

Updated diagrams and documentation reflecting any changes made

All spares held in stock or awaiting repair

Site status reports

All maintenance reports

Outstanding faults and requests

Any other relevant information

All documentation must be up to date, correctly formatted, reflecting all changes made and in a

preferred electronic format.

On termination of the contract, any TPL design, configuration and SOP documentation help by the

vendor after handover must be returned or destroyed.


APPENDICES


APPENDIX 1 Service Levels And Penalties

Section A: Services Detail

Service 1 Hardware Maintenance and Repair

Requirements Corrective Maintenance All tasks which are required to correct a hardware failure that has occurred or

is in the process of occurring, and may consist of repair, restoration and/or

replacement of components.

Preventative Maintenance Provide regular, scheduled maintenance on all on site physical equipment, in accordance with agreed schedules and Attached standard operating procedures, as listed in Appendix 2 to ensure maximum equipment life and minimum of downtime due to equipment failure. Perform minor corrective actions that can be completed as part of the PM

task and does not require approval or change management processes. E.G. –

loose device or device missing mounting screws.

Non Critical Fault Rectification Rectify non-critical faults identified in previous maintenance visits.

Scope Corrective Maintenance

Resolve faults within required SLA threshold

If fault cannot be immediately resolved, provide quotation for work to be done on site, including spares, where required

Submit Work authorisation request and schedule site access Scheduled maintenance

Clean and check all on site system components as per SOP’s in Appendix 2

Corrections of minor issues identified during visit.

Schedule rectification of identified problems - subject to approval by TPL.

The vendor will be responsible for the following associated actions as outlined

in the section “Cross functional requirements”

Scheduling and site access

Change Management

Health and safety

Adhere to policies, procedures and standards

Client

responsibilities

Provide access to site – issue permit

Approve quotes for repairs

Approve changes and repairs

Exclusions Electrical Maintenance to be addressed as a separate service.

Software faults are addressed as a separate service

Service Window Scheduled maintenance Service will be operational during normal office hours:

7:30 - 16:00 Monday to Friday

Fault rectification


24 hours a day / 365 days a year

Pricing Scheduled maintenance

Fixed Rate per visit based on agreed hourly rates.

Visits shall be priced individually for each site.

Rate shall include

Travel at AA rate

Accommodation

Provision of special equipment (e.g. Cherry Picker) Rate shall exclude

Spares

Fault rectification

Callout fee to include first 2 hours labour and travel to site.

All additional hours to be charged at agreed hourly rate on approval from TPL.

Visits to be approved by TPL prior to visit.

Quotations for additional visits and replacement parts is to be approved by TPL.

Rate shall include

Travel at AA rate

Provision of special equipment (e.g. Cherry Picker)

Rate shall exclude

Spares

Accommodation where applicable, to be reimbursed at proven cost.

Service levels &

Penalties Refer to Section B for required service levels and penalties

Reporting Description Frequency

Overall activity by

site

Work completed, Corrective Faults completed and

outstanding including spares usage.

PM Defects rectified, Outstanding PM Defects, Site

Status, changes implemented, SOPs completed,

SOP’s outstanding.

7 Days after month

end

Work Completed by

site

Work Planned vs completed

7 Days after month

end

Root cause analysis Detailed breakdown of reasons for fault and

preventative action taken after resolution

On Request


Service 2 System Availability and Administration

Requirements System availability will be based on the following definition of system downtime:

Failure of one or more functions affecting security operations at a site or NOC.

Scope

System Availability

The administration of this environment must ensure maximum availability of all systems and services by providing fault resolution, monitoring and preventative maintenance services. System downtime is classified as the unavailability of functional operations required to operate the security systems as designed from the NOC or site and includes situation management and sub system functionality. Refer to section 3.2 for further detail.

The vendor will also be responsible for the following associated actions as

outlined in the section “Cross functional requirements”


Change Management

Health and Safety

Adhere policies, procedures and standards

Provide and manage spares where required as per the spares services definitions

Vendor should periodically review and revise maintenance SOP’s and recommend changes where relevant.

Exclusions WAN uptime is excluded and is managed by a separate service provider, however the time taken to report a WAN fault is included in service metrics.

In cases where a service failure is due to an on-site hardware fault, hardware resolution procedures as described in Service 1 will be followed.

Client

responsibilities

Provide access to site

Approve changes

Approve changes to SOPS

Provide SOPs

Perform periodic audits of work conducted

Service Window System Availability is measured as a continuous service, 7 days a week, 365 days a

year.

Preventative Maintenance services will be operational during normal office hours:


Pricing Service will be priced as a fixed monthly fee for all sites. Where a site visit is

necessary, the fault resolution will charged at agreed labour rates


Pricing will exclude:

Spares

Service levels &

Penalties Refer to Section B for required service levels and penalties


Service Availability Service uptime per site Detail of faults received and resolved, per site per month

7 working days after month end.

Account

Management Passwords reset, access changes


Root cause analysis Detailed breakdown of reasons for fault

and preventative action taken after

resolution

On Request

System Audit Details of users who made changes to

the system

On Request

Work Completed Work Planned vs completed Backup logs and checklists Antivirus and patching implemented


Deviations from SLA Meeting or exceeding service level thresholds - global and per site (according to SLA criteria as listed in section B)


System performance

and capacity

Performance benchmark scores – Monthly Details of failures to meet benchmarks


Audit Reports Reports as requested by auditors As and when required

Vulnerability Scan

reports

Results of vulnerability scans 7 working days after month end


Service 3 Installations, Moves, Adds, Changes and Decommissioning (IMACD)

Requirements Perform any hardware and software IMACDs in accordance with the

specific Service Request.

Scope

Conduct pre-installation and site survey activities.

Design applicable solution

Provide quotation, schedule and relevant design information

Build, configure and test the changes related to the service request in the sandbox to ensure compatibility.

Execute work to fulfil requirements

Provide basic End-User or technical staff orientation as needed.

Provide full training for end users and technical staff when required.

Conduct data and applications migration where necessary.

Update asset and configuration databases and all documentation accordingly including engineering drawings.

The vendor will also be responsible for the following associated

actions as outlined in the section “Cross functional requirements”


Change Management

Health and Safety

Quality management

Client responsibilities Provide requirements

Provide access to site or remote access location (NOC/INOC)

Approve quotes and design

Signoff of completed work

Pricing Pricing shall be based on quotation for each service request based on

fixed rates. Pricing is subject to periodic review and benchmarking by

TPL. Travel and accommodation is subject to Transnet policies.

Quotation shall include:

Travel at AA rates


Provision of special equipment (eg Cherry Picker)

Service Window Service will be operational during normal office hours:


Service levels & Penalties Depending on the scope of the request, separate SLA’s will be specified with associated service penalties


Requests Requests completed and outstanding per site

with global summary

Monthly

Specific reports on requests Relevant report pertaining to request. As required


Service 4 Asset and Spares management

Requirements The vendor will be responsible for the management of all assets

(hardware and software) and configuration information relating to all

system components.

The Vendor will manage the supply of all spares and stock levels of an

agreed minimum spares list.

Scope Management and maintenance of asset register

Management and maintenance of configuration information

Provide recommended spares listing

Provide secure storage facilities

Asset procurement

Allocate assets as required

Device lifecycles

Manage stock levels

Asset Disposal according to environmental standards

Management of software licences

Asset upgrade paths

Client Responsibilities Approve all changes

Approve all procurement and renewals

Approve spares list

Perform audits

Review reports and asset register

Pricing Service will be priced as a fixed monthly fee

Service Window 24 hours a day / 365 days a year

Service levels & Penalties Refer to Section B for required service levels and penalties


Asset changes Assets purchased and disposed. Monthly

Licence Status Status of all software licences Quarterly

Warranty Status Status of all equipment and software

warranties

Quarterly

Asset roadmap Software and hardware coming to end of life

at each site

Quarterly

Disposals pending Hardware to be disposed Quarterly

Asset schedule Register of all assets at all locations Bi – Annual

Equipment to be refurbished List of equipment removed from sites and Monthly


/ repaired awaiting repair or refurbishment

New equipment New equipment purchased in reporting period Monthly

Stock Current stock, issued, returned, disposed Monthly

Service 5 Sandbox Services

Requirements The vendor will provide and maintain a sandbox environment to

provide a test platform.

Scope Design, procure, build, maintain and manage a test environment that

will allow for testing of software changes and patches and the

addition of hardware to the live system.

The system must include servers and end devices to adequately

simulate the live security system environment.

Client Responsibilities Provide hosting space

Be part of testing processes where relevant.

Approve changes

Pricing Service will be priced as a fixed monthly fee.

Service Window Service will be operational during normal office hours:




System activity and status Changes made and system status Monthly


Service 6 Electrical Maintenance and Repair

Requirements All tasks which are required to correct and prevent electrical failures

associated with the security system, and may consist of repair,

restoration and/or replacement of components and Preventative

maintenance

Ensure statutory compliance of all installations.

Scope Fault Resolution

Provide quotation for work to be done on site, including spares, where required

Submit Work authorisation request and schedule site access

Resolve faults

Provide electrical compliance certification where required.

Preventative Maintenance

Ensure integrity of EXD compliant equipment

Ensure all electrical compliance is maintained

Ensure electric fences are fully operational and compliant with statutory requirements

Scheduled Maintenance and repair of all electrical equipment

Report on status and condition of all electrical equipment Changes and Additions

Change and additions of electrical installations required for any work carried out in the scope of service 3.

Submit documentation related to changes for approval

Ensure compliance with regulations.

The vendor will be responsible for the following associated actions as

outlined in the section “Cross functional requirements”


Change Management

Health and safety

Adhere to policies, procedures and standards

Electrical compliance and certification

Client responsibilities Provide access to site – issue permit

Provide policies, procedures and standards

Review status reports and job completed job cards

Oversee and verify work

Exclusions Security UPS and Main Security UPS distribution board-

maintenance and testing

All electrical installations other than security systems

Service Window 24 hours a day / 365 days a year

Pricing Fault rectification Agreed hourly rate – visits to be approved by TPL prior to visit. Quotations for additional visits and parts is to be approved by TPL. Rate shall include

Travel at AA rate


Provision of special equipment (e.g. Cherry Picker)

Rate shall exclude

Spares


Preventative Maintenance

Service will be priced as a fixed fee for all sites per maintenance cycle

Rate shall include

Travel at AA rate

Accommodation

Provision of special equipment (eg Cherry Picker)

Rate shall exclude

Spares



Scheduled Maintenance

Completed by site

Defects rectified, Outstanding Defects, Site

Status, changes implemented.

7 working days after

each maintenance visit

at each site

Scheduled Maintenance

check sheets

Completed SOP’s signed by authorised

person


each visit at each site

Reactive Maintenance Detail of faults logged, resolved and outstanding per month - Global summary and per site


month end.


Section B: Service Levels and Penalties

Service Criteria / metric Threshold

Penalty

Note: all penalties are calculated as: result

of formula X Weight X penalised Service

Charge

Weight Assessment

frequency

Penalised

Service Charge

1. Hardware Maintenance and Repair

Fault

Resolution

Time to resolve – spares available: Visit

to site and resolution of fault where the

following apply:

No spares are required.

Spares required are on the

stock list

No additional site visits are

required to resolve fault.

24Hrs

Sliding scale (See below) applied to hours

over threshold X total cost of call out. 100% Per call out per call out

Hours over threshold 0 4 12 24+

Penalty 0% 5% 10% 15%

Time To resolve – additional works and

spares : Will only apply if fault cannot

be resolved with available spares or

additional works are required. Time to

resolve does not include quotation

approval, where applicable.

Deviance from time stipulated in

quotation will result in penalties

Quoted

Time

Deviation from quoted time on the

following sliding scale X Cost of call out 100% Per call out Per call out

Days over threshold 1 2 3 4+

Penalty 5% 10% 15% 20%



Penalty



Charge

Weight Assessment

frequency

Penalised

Service Charge

Preventative

maintenance

Work Completed

Scheduled work measured as

completed SOP's completed in allotted

time

100% % incomplete work (against SOP'S) under

threshold per PM visit 100% Per visit per visit per site

2. System Availability and Administration

Service

Uptime

System Availability: Measured as

uptime of all systems at site level.

(Excluding planned downtime)

98%

Sliding scale below applied to average of all

site uptimes outside of threshold weight 75% Monthly

Total Service

costs for

assessment

period

% under Threshold at each site 1% 2% 5% 10% 15% 20% +

Penalty 5% 10% 15% 20% 30% 50%

System

Management

Account management:

Account management faults not

completed in threshold time

2 hours Account Management faults resolved over

threshold / Total faults 5% Monthly

Total Service

costs for

assessment

period

Backups and restores:

Backups completed

Test restores to Sandbox completed

(Data restoration conducted Bi –

annually )

100% % of completed backups and restores

below threshold 5% Monthly

Total Service

costs for

assessment

period



Penalty



Charge

Weight Assessment

frequency

Penalised

Service Charge

Patches and virus updates: Time to

complete patches and virus definition

updates

4 weeks % Patches and definitions not installed in

allotted time 5% Monthly

Total Service

costs for

assessment

period

Logical Security : Score of Bi Annual

Security audit on policy compliance and

vulnerability

100% % Of devices deviating from minimum

security requirements 5% Bi-annually

Total Service

costs for

assessment

period

Performance: Amount of time systems

do not meet agreed performance

benchmarks

100% % Time in period system meets agreed

benchmarks 5% Monthly

Total Service

costs for

assessment

period

3. Installations, Moves, Adds, Changes and Decommissioning (IMACD)

IMACD To be determined at time of IMACD Request

4. Asset, configuration and Spares management

Spares

Management

Availability of Listed spare when

required for repair 100% Total Spares not in stock/ Spares required 15% Monthly

Fees for

Assessment

period



Penalty



Charge

Weight Assessment

frequency

Penalised

Service Charge

Software

licences All software licenced 100% % of unlicensed software in use 30% Quarterly

Fees for

Assessment

period

Asset and

configuration

Management

Database accuracy 100% % of errors in asset database 45% Bi - Annually

Fees for

Assessment

period

Disposals All assets disposed of as per policies

and procedures 100% % of errors in asset disposals 10% Bi - Annually

Fees for

Assessment

period

5. Sandbox Services

Availability Availability of Sandbox 100% (Working days in month – Days

unavailable) * Service Fee 100% Monthly Monthly Fee

6. Electrical Maintenance and Repair

Fault

Resolution

Time to resolve – spares available: Visit

to site and resolution of fault where the

following apply:

No spares are required.

Spares required are on the

24Hrs

Sliding scale (See below) applied to hours

over threshold X total cost of call out. 100%

Per call

out per call out

Hours over threshold 0 4 12 24+



Penalty



Charge

Weight Assessment

frequency

Penalised

Service Charge

stock list

No additional site visits are

required to resolve fault.

Penalty 0% 5% 10% 15%

Time To resolve – additional works and

spares : will only apply if fault cannot be

resolved with available spares or

additional works are required. Time to

resolve does not include quotation

approval, where applicable.

Deviance from time stipulated in

quotation will result in penalties

Quoted

Time

Deviation from quoted time on the

following sliding scale X Cost of call out 100% Per call

out Per call out

Days over threshold 1 2 3 4+

Penalty 5% 10% 15% 20%

Preventative

maintenance

Scheduled work measured as SOP's

completed in allotted time 100%

% incomplete work (against SOP'S) under

threshold per PM visit 100% Per visit Per visit


Additional Penalties

Additional penalties at 5% of the total monthly cost for all services billed in the respective month will be imposed for failures to meet the following service requirements.

Successive or severe failures may result in contract renegotiation.

Reporting Reporting Incomplete

Reports not delivered by agreed deadline

Incomplete Tasks

Quotations incorrect

Quotations not delivered in agreed timeframes

Excessive procurement lead times

Standards and Compliance

Completed work does not meet agreed standards,

procedures and policies.

Noncompliance with Health and Safety regulations or any

other relevant legal requirements

Service Desk Ineffective service desk, delays in logging faults, faults not

logged


APPENDIX 2 STANDARD OPERATING PROCEDURES

NOTE:

Estimated times based on average time to complete full SOP, including all OSH requirements (e.g. working at heights), for a single device.

Frequency / Avg Time per unit

On Site Remote

Device / Task Description Preventative Maintenance Tasks

Six

Mo

nth

s

An

nu

al

Mo

nth

ly

CCTV

Indoor Fixed Dome Camera Select camera, check image quality on Situation Management Workstation -

Adjust if necessary X

Clean camera housing window, remove residue from housing X

Open housing. Check & clean for dirt, insects. moisture X

Adjust varifocal lens - Field of view & focus

X

Check exposed cabling & camera housing cabling glands

X

Check camera housing bracket mounting screws

X

Camera fixed Indoor 10.00 6.00 2.00

Colour Camera Outdoor Select camera, check image quality on Situation Management Workstation -

X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Adjust if necessary


Open housing, check & clean for dirt, insects, moisture X


X

Check Power supply voltage - Adjust or replace if necessary

X


X


X

Camera Fixed outdoor 10.00 8.00 2.00

PTZ Camera Select camera, check image quality on Situation Management W/S - Adjust if

necessary X


Open housing, check & clean for dirt, insects, moisture X


X


X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly


X


X

Camera PTZ 10.00 8.00 2.00

Pinhole Camera (Analogue) &

Encoders

Select camera, check image quality on Situation Management W/S - Adjust if

necessary X



X


X


X


X

Camera Help point 10.00 8.00 2.00

CCTV Power supply Ensure correct operation of external power supplies.

X

Verify that necessary outputs supply the correct output voltages and that all

fuses are intact. X

Any foreign matter or dust should be removed by the use of clean

X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

compressed air.

CCTV Power supply 10.00 10.00

Endura System Manager Check unit for correct operation, that all services specified for the site are

running. This can be verified through the use of Endura Utilities. X

Ensure all cabling is securely attached to the SM5000.

X

All dust and foreign matter to be cleaned from machine by use of clean

compressed air. This includes the front panel air filters and power supply unit

of the System Manager. X

Front Panel LED's to be checked for any error conditions.

X

Server CCTV

6.00 15.00

Endura Workstation Check unit for correct operation. That the WS5000 application runs correctly,

connects to the SM5000 and can view all cameras. X

Ensure all cabling is securely attached to the WS5070.

X


compressed air. This includes the front panel air filters and power supply unit

of the WS5070. X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly


X

Workstation CCTV

7.00 15.00

Endura Network Storage Manager

Check unit for correct operation. That all cameras have recorded footage and

that the footage can be accessed from WS5000 application X

remote status check

X

Check the unit for any fan failure, hard drive failure or power supply failure.

These will be highlighted with the afflicted part displaying red LED's in the

case of fans and hard drives and orange in the case of power supply units. X

Check that the Manager of the recording pool is accessible via web browser

and that all cameras are associated to recording pool. This can be done via

Endura Utilities. X

Ensure that all recording schedules exist and are correct: this is done through

WS5000 application. X

Ensure all cabling is securely attached to the NSM5200.

X


compressed air. This includes the front panel air filter and power supply units

of the NSM5200. X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly


X

CCTV Network storage

7.00 40.00

Access Control

Proximity Reader

Badge reader to verify operational state

X

Check Buzzer and LED status

X

Clean housing

X

Check exposed cabling & glands

X

Check card reader housing bracket mounting screws and tag

X

Card reader

2.00

Biometric Reader

Badge reader and apply finger to verify operational state

X

Check LCD display and LED status

X

Clean optic lens and housing

X


X

Check card reader housing bracket mounting screws and tag

X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Biometric Reader

4.00

Green Break glass

Check that BGU is operational

X


X

Test reset function

X

Check housing bracket mounting screws and tag

X

Break glass Unit

2.00

Roller Shutter Door Monitors

Check that Door Monitor is operational

X

Check housing bracket mounting screws

X

Check exposed cabling & glands and tag

X

Door Monitor

1.00

Magnetic Locks

Check bracket for correct alignment

X

Check that magnetic lock is operational

X


X


X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Apply electric cleaner

Maglocks

2.00

Indoor Passive Infrared Detectors

Wall Mount Indoor

Check that PIR is operational

X

Check that PIR LED is activated on movement

X


X

Check exposed cabling & glands and tag

X

PIR

3.00

Blast Proof Doors Check door lock / unlock operations X

Check door opens and closes X

Clear doorway and remove obstructions X

Lubricate where required X

Blast Proof Doors 10.00



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Starnet Backplane

Open housing, check & clean for dirt, insects. moisture

X


X

Check that Backplane is mounted securely

X


X

Check housing bracket mounting screws, lock and rubber grommets and tags

X

Starnet Backplane

3.00

Starnet ACP

Check that ACP is seated securely in backplane

X

Check that Network Cable is secured

X

Check all states light on the ACP: This must be done to ensure that the

Processor is functioning correctly- A heart beat- Database present- Host

present- RS485 Communication to slave- Status lights for the doors are

correct

X

Starnet ACP

2.00

Starnet TDEM - 2 Door Expansion

Module

Check that TDEM is seated securely in backplane PCI slot.

X

Check all states lights on the TDEM: This must be done to ensure that the

TDEM is functioning correctly.- A heart beat- All status lights for the doors X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

are correct

Starnet TDEM

1.00

Starnet IOM

Check that IOM is seated securely in backplane PCI slot.

X

Check all states lights on the IOM: This must be done to ensure that the IOM

is functioning correctly.- A heart beat- All inputs that are connected to the

IOM have the correct lights displayed X

Starnet IOM

1.00

Starnet PSU

Check & clean for dirt. insects, moisture

X


X

Check that PSU is mounted securely

X


X

Check housing bracket mounting screws, lock and rubber grommets and tags

X

Starnet PSU

5.00

Sabre II - Dual Zone

Check housing mounting bolts

X


X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Check housing is mounted securely

X

Check that the SabreFonic cable is attached to the wall. Fence or other

structure that is been detected. Also check the status of the cable X

Check that the RS 485 communication is up and running with its host

X

With the assistance of the control room security officer, tests to ensure that

the SPU is reporting activations back to the ‘Starwatch Monitoring Screen' X

Check that the levels on the Configuration Engineering tab are constant as

per the original setup. Use the setup chart to check X

Using a field sounder attached to the SPU conduct Hammer Calibration tests

on the Wall, Fence or other stretcher to ensure that the alarm is been

detected and is activating the relay output at the SPU X

Using the Sabre Config software to ensure that the 'Event Threshold 'level is

still within limits of the 'Peak signal' X

Sabre - Dual Zone

15.00

ACS Server — Starwatch

Confirm NetKey License server running

X

Confirm SSDI running, communicating and database loaded

X

Confirm Starwatch runs

X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Confirm daily backups are running

X

Copy database backups to removable medium for safekeeping

X

Perform database purge

X

Monitor Windows Event Logs- Application- System- Remsdaq- Security

X

Performance Checks - CPU -Memory - Page File - Network

X

Confirm time synchronisation between all Starwatch servers

X

Confirm adequate free disk space

X

Disk clean up and defrag

X

Check Anti-Virus is operational and perform full system scan

X

Scheduled re-boot

X

Server - ACS

30.00

Gates, Booms and Turnstiles

Turnstile

Check locking mechanism. clean and lubricate

X


X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Check mounting bolts

X

Check corrosion

X

Turnstile

10.00

Sliding Gates

Check operation

X

Check wear on all moving parts

X


X

Check mounting bolts and track damage

X

Gates

10.00

Gate motor

Check operation including limit switches

X

Check mechanism, clean and lubricate

X

Check condition & damage

Check gear oil levels


X

Gate Motor

15.00



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Spike Barrier and Boom

Check mechanism, clean and lubricate

X


X

Check spike tray to be securely imbedded in roadway

X

Clean spike tray

X

Spike Barrier and Boom

15.00

Traffic Lights Clean Lenses X

Check operation X

Tighten Bolts X

Check for damage X

Traffic Lights 10.00

Junction Boxes, Field Nodes and

Server Racks

Junction box and Field Nodes

Check operation of Fans

X

Check tamper switch operation

X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Check mechanism, clean and lubricate if necessary

X


X

Check for damages and rust

X

Junction Box

4.00

Server Racks

Check operation of Fans

X

Check operation of Lights and push button release

X

Check tamper switch operation

X

Check mechanism, clean and lubricate if necessary

X


X

Check for damages and rust

X

Racks

2.00

Rack Mount Monitor and Keyboard

Check Operation

X


X

Check for damages

X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Monitor And Keyboard

1.00

KVM Switcher and Accessories

Check Operation

X


X

Check for damages

X

KVM

1.00

Environment

Ambient temperature in IT and EPN

Rooms

Check HVAC is fully functional in IT and EPN Rooms X

Record room temperature inside IT and EPN rooms X

Ambient temperature in Junction

Boxes and Field Nodes Record temperature inside Junction boxes and field nodes X

Temperature Checks 5.00

Intercom System

Intercom IP Outlet (Remote Station)

Check operation

X

Check & clean housing for dirt. insects, moisture

X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly


X


X

Intercom Station

10.00

Intercom IP Master Station

Check operation

X

Check & clean housing for dirt, insects, moisture

X


X


X

Intercom master

10.00

LAN

Cisco Switches

Check operation

X

Check LED's on unit for correct operation

X

Check that all SFP connectors are secured

X

Check that all fibre connectors are in good condition. operational and free of

damage X

Check that all network cables are inserted into the correct ports and secured

X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly


X

Check & clean housing for dirt, insects. Moisture

X


X

Cisco Switch

2.00

Servers and Workstations

Situation Management Workstation

Confirm Situation Management client is running

X


X

Monitor Windows Event Logs- Application- System- Security

X

Performance Checks- CPU- Memory- Page File- Network

X

Anti-virus scan and results check

X

Confirm adequate free disk space

X

Disk clean-up and defrag

X

Workstation

25.00

Time Synchronization



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Time Synchronization Check that time server is running.

X

Check all components for the correct time

X

Time Server

11.00

Active Directory Server Check event and performance logs

X

Check available disk space

X

Check memory and processor utilisation

X

Check running services

X

Perform Anti-virus and patch updates as per SOP

X

Check replication logs

X

AD Server

30.00

Situation Management Server Check event and performance logs

X


X


X


X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

Check Database health and performance

X

Confirm all IPSEC services are running

X


X


X

SM Server

45.00

Access Control Publisher Check event and performance logs

X


X


X


X

Confirm NetKey License server running

X

Confirm SSDI running, communicating and database loaded

X

Confirm Starwatch runs

X


X


X



On Site Remote


Six

Mo

nth

s

An

nu

al

Mo

nth

ly

ACS Publisher

30.00

SPECIALIST ELECTRICAL TASKS

EX rated Equipment Check enclosure and gland integrity X

EX Equipment 5.00

Distribution Boards Check Board structure, cables & cable glands and circuit breakers for damage

or wear X

Distribution Boards 5.00

Electric Fences Inspect fence wire and isolators X

Clear vegetation and debris X

Check energiser for faults and condition X

Electric Fences (Per Zone) 15


APPENDIX 3 SYSTEM AND EQUIPMENT SUMMARY

Section A: Software

Function Vendor Product Version

CCTV Backend Pelco Endura 2.

Access control Ramsdaq Starwatch 5.0.1

Situation management CNL IPSecurity Centre 4.9

System Software

Access control DBMS Microsoft SQL 2008 2008 R2

Server OS Microsoft Server 2008 2008 R2

CCTV DBMS Linux Pelco Proprietary

Storage subsystem O/S Linux Pelco Proprietary

Section B: Hardware

Sites

Short Description HTP MBT TNI VLR WRN TM1 TM2 INOC

Biometric Reader 4 4 4 4 4 2 4

Break glass Unit 29 29 29 10 8 33 73


Sites


Camera fixed Indoor 14 14 14 6 6 17 26

Camera Fixed outdoor 47 43 42 16 17 52 98

Camera Help point 3 3 3 1 1 5 7

Camera PTZ 10 7 8 4 3 8 14

Card reader 71 70 73 21 19 77 169

CCTV Encoder 3 3 3 1 1 5 7

CCTV Network storage 15 14 14 6 6 17 29

CCTV Power supply 9 8 6 5 5 9 16

Cisco Switch 19 18 16 7 7 17 34 1

Door Monitor 7 7 7

4 10

Electric Fence Energisers 3 2 2 2 2 2 6

Electric Fence Zones 6 4 4 4 4 4 12

Fire system Field Server 1 1 1 1 1 1 1

Gate Motor 2 2 2 2 2 7 3

Intercom master 1 1 1 1 1 1 1 1

Intercom Station 6 6 6 3 3 8 10


Sites


KVM 1 1 1 1 1 1 1 1

Maglocks 50 40 52 16 16 49 109

PIR 24 24 24 8 8 26 59

Printer 1 1 1

1 1 1

Card Printer

1

Sabre - Dual Zone 7 6 4 3 3 19 31

Server – ACS 1 1 1 1 1 1 1 1

Server – AD 1 1 1 1 1 1 1 1

Server - Backup

1

Server – SM 1 1 1 1 1 1 1 1

Server CCTV 1 1 1 1 1 1 1 1

Time Server

1

Spike Barrier and Boom 1 1 1 1 1 1 1

Starnet ACP 15 14 12 5 5 12 29

Starnet Backplane 17 16 14 6 6 15 35

Starnet IOM 5 4 4 2 2 5 11


Sites


Starnet PSU 25 24 22 9 9 18 35

Starnet TDEM 19 16 18 5 5 23 41

Time Server 1

Turnstile 1 1 1

1 2

Workstation - Operator 2 2 2 1 1 2 3 1

Workstation – Enrolment 1

CCTV Workstation 1 1 1 1 1 1 1 1

Electrical Db’s 13 16 16 4 4 11 33 1

Junction Boxes 9 11 11 1 1 7 29

Racks 4 4 4 3 3 4 4 1

EXD readers 3 3 3 3

EXD Cameras 4 4 4 3

Blast Proof Doors 22 22 22 25 36


APPENDIX 4 ASSUMPTIONS

All pricing calculations should be based on the following assumptions:

Numbers are for evaluation purposes only and should not be taken as a commitment for work

orders.

This is a new environment and no current statistics are available for trending purposes.

Number of callouts per site per month

Site Software System

Hardware

Gates,

Booms, Etc

Electrical Total

Callouts

per month

Per year

PS1 0.5 1 0.5 0.5 2.5 30

PS3 0.5 1 0.5 0.5 2.5 30

PS5 0.5 1 0.5 0.5 2.5 30

PS7 0 0.25 0.25 0.25 0.75 9

PS8 0 0.25 0.25 0.25 0.75 9

TM1 0.5 1 0.5 0.5 2.5 30

TM2 2 3 1 2 8 96

INOC 5 1 0 0 6 72

Totals 9 8.5 3.5 4.5 25.5 306

Note: Incidents counted under INOC includes remote resolution of site issues.

TRANSNET SOC LIMITED

DRAFT


APPENDIX 5 CMDB FIELD LIST

Field Description Example

Site Name of site PS1

Site_Code 3 letter site code TNI

Area Area where equipment is located (Building Name or perimeter) GHS

Location Physical location of equipment (Portal or Junction box) RCK1

Full_Tag Full reference tag used in software - includes: Site, Location, Device tag PS1-GHS-SW1

Device_Tag Includes device type and reference number (Eg SRV1, CAM9019, etc) SW1

Physical_Tag Tag included on device: Location, Termination, Device GHS-SW1

Drawing_Tag Short Tag used in connection diagrams and rack layouts GHS-SW1

Equip_type Generic Equipment Type Network Switch

Equi_Description Specific Equipment Type 24 Port Switch

Make Manufacturer Cisco

Model Model Name 3560-PS

IP_ADDRESS Device IP address (where applicable) 10.1.59.33

POE_Client Does device make use of POE power No

Exd Is the device EXD protected No

TRANSNET SOC LIMITED

DRAFT


IP_Rating Device IP rating (Where Applicable) N/A

RES Camera Resolution N/A

Mbps Bandwidth requirements N/A

RAM Amount of RAM installed N/A

CPU CPU type and speed N/A

Disk_Space Total installed disk space N/A

O/S Installed O/S and version N/A

DB Installed DB and version N/A

Power

requirements Power consumption in Watts 145

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