renowned incubator of medical practitioners and professionals
TRANSCRIPT
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EDITOR’S NOTE
If you're going to be successful, you've got to love your business- love needs selfl essness and passion to deliver
promises beyond monetary values. Our editorial team explores “Your Customer Your Wife” on how building a customer relationship is similar as building a marriage where the business is the husband while the customer is the wife . Readers are encouraged to turn into MIB Forum checking feedback given by professionals globally on the same subject.
As we step into the fi nal month of 2014, we continue our path of bringing more write up on Eastern Management and its application to current time. Our writer Ganesh Murugan explores ancient Indian Wisdom of Thirukural while Dr. Bala a researcher on Eastern Management share with us Kautilya’s Aphorisms in Management. Our regular Business News from Malaysia, Singapore and India joins our analysis of stunning Facts & Figures and Did you Know sections.
The year 2014 has been very challenging for Malaysian Indian Business Magazine as we try to evolve meeting customers’ requirement. The year saw lots of changes, including setting our prime focus into Eastern Management a pride great step forward. Changes in editorial team were natural and unavoidable with support from Malaysia, India and Singapore readers climb north. Kindly accept our sincere appreciation for all the support given to us and made us to be what we are now since our inception 5 years ago. Join us Celebrating the success on January 10, 2015 at Midlands Convention Centre, Shah Alam.
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CONTENT
05 Did You Know?
06 COVER STORY
Neuroset (ME) Sdn Bhd
14 EXCLUSIVE World's Youngest Rag To Riches Billionaires
19 Calendar Of Events
20 BRAND
Components That Comprise A Comprehensive Brand Strategy
22 QUOTES
Indra Krishnamurthy Nooyi
24 Forum
25 MANAGEMENT SOFTWARE
Data Analysis Utilizing Microsot Excel
29 INFOGRAPHIC
Choice Of Business
30 FACTS AND FIGURES
Business News In Figure
32 EVENT COVERAGE
Deepavali Carnival 2014 - Agenda Suria
34 LIFESTYLE
Starting A Business: What Are The Best Questions To Ask?
37 Today I Learned
38 Singapore Business News
40 LEADERSHIP
Leadership Lessons From The Bhagavad-Gita: Part 4
44 ENTREPRENEUR
Foremost Quality Management Consultancy: QS Certification Sdn Bhd
48 ONLINE BUSINESS
7 Strategies To Make Money With YouTube: Part 2
50 Malaysia Business News
54 India Business News
56 EMERGING TECHNOLOGY
Neuromorphic Computing
58 EVENT COVERAGE
Commercial Radio Malaysia [CRM] Get Together
60 ANCIENT MEDICINE
Prehistorical Omnipotent Medicinal Plant: Neem
64 EVENT COVERAGE
Youths Aims To Eliminate Poverty - MCEO
06
44Billionaire Barber 14
Albern Murty is the Chief Operating Offi cer [COO] of DiGi Telecommunications Sdn Bhd since January 2014. The Portland State University, Oregon, USA joined Digi in 2002 and was appointed as Chief Marketing Offi cer in April 2012. He holds a Bachelor of Science in Marketing, and Bachelor of Science in Advertising Management.
Sreedhar Subramaniam is the President and Chief Executive Offi cer of Asian Broadcasting Network (M) Sdn Bhd, Malaysia’s First Digital Cable pay Television company. The former Chief Operating Offi cer of NTV7 and founder of The Malaysian Insider online news portal also served as Director and CTO of Effi cient E-Solutions Bhd, a public listed business process outsourcing company from 2002 to 2006. He graduated from university of Toronto with BSc. Specializing in Computer Science and pursued his MBA at Schulich School of Business, York University, Canada.
Sundra Moorthi s/o V.M. Krishnasamy, 70, a lawyer by profession is the Director of Unisem (M) Bhd since 13 June 1991. He graduated with a Bachelor of Arts degree from University Malaya. He is a Barrister at Law and a Member of the Grays Inn, United Kingdom.
Sasitharan Krishnan is the General Manager, Tune Ins Holdings Bhd overseeing life and general
reinsurance business as well as partnerships with AirAsia and the Tune Companies. He
graduated with a Bachelor of Laws (Hons) from University of London and is a Chartered Financial Consultant (ChFC), Chartered Life Underwriter (CLU) and Certifi ed Financial Partner (CFP). He has 17 years of
experience in the fi nancial services industry, including bancassurance distribution and
fi nanced reinsurance, with companies such as Mayban Life Assurance, Am Bank and HSBC.
RAMESH KUMAR SINGAM is the managing director of FedEx Express Malaysia and Brunei. managing more than 790 employees. He graduated with B App Sc (Hons), Mineral and Material Technology from University Sains Malaysia. He also served as managing director of FedEx Express operations in Singapore from 2003 to 2009 where he led the company to best employer status.
Hitendra Joshi serves as Management Consultant B Braun Medical Industries
Sdn Bhd after having served as General Manager since 1986 until 2011. He holds Bachelor in Science (Zoology) and a Masters in Business Administration (Marketing) has been with the Medical Devices industry for
more than 25 years is currently the Chairman of the Association of
Malaysian Medical Industries (AMMI).
DID YOU KNOW?
05
NOVEMBER 2014 |
DID YOU KNOW?
Renowned Incubator
of Medical Practitioners &
Professionals
ThayananthenPresident/CEO
Neuroset (ME) Sdn Bhd
Practitioners & Professionals
To the Malaysian at large, I would like to say that any endurance or anything that you would undertake, do it with full commitment and understand what you’re doing. Basic requirement to achievement is to have interest and understanding on what you like to do; anything you do without understanding or interest will fail.
06
| NOVEMBER 2014
COVER STORY
RIGHT Thayananthen delivering his maiden speech after being installed as 26th President of Rotary Club of Kuala Lumpur West
The above thirukural resonates with Thayananthen’s way of life, an endeavour commenced to assist his late brother to become a medical doctor. The struggle
in getting a medical seat at a prestigious university led to the formation of Magaram Enterprise in 1997 jointly with his late father Dato' M. Varatharaju and late brother Dr. V Sathiananthen. “ At that point of time not many local universities offering medical degree course to Malaysian. The management of Magaram led by myself took lots of effort to get the Kursk State Medical University, Russia to be recognized by the Government of Malaysia, comprising the Malaysian Medical Council [MMC] and Public Service Department. The university was offi cially granted recognition on the 7th of August 2001. With that we could provide opportunities for thousand of Malaysian students and students abroad to obtain their medical degree or achieve their dream as medical practitioner in a prestigious university with lowest possible cost or fee structure,” Thayananthen told Malaysian Indian Business Magazine.
Learning is a wealth that none could destroy; nothing
else gives genuine joy.
Thirukural :400
He further explained “ During this time period, we had helped the government of Malaysia, particularly the Ministry of Health to achieve its motion in reducing the ratio between the doctor-patient in Malaysia from 1:800 to 1: 400. This was our major contribution to solve the problem of acute shortage of doctors in Malaysia during 2004/2005. In 2005 we assisted the government by offering medical seats to all 123 STPM straight A students who could not secure medical seats in the local universities to pursue their medical degree at Kursk State Medical Univesity, Russia.” The Ipoh born, University of London Law graduate also played a vital role during the crisis of the recognition issue of a few medical universities from Ukraine. While leading Magaram, he offered assistance to qualified students getting transfer from Ukraine to Kursk State Medical University with the blessing of MMC. “As the CEO of the business establishment, I have also provided input to the Ministry of Higher Education[MOHE] in observing practice to ensure students going abroad for medical degree studies by obtaining a Non Objection Certificate[NOC] from the Ministry concerned.”
INTERNATIONAL CENTRE OF EDUCATIONAL EXCELLENCE
Our mission currently is to promote Malaysia as An International Centre of Educational Excellence, hence we have been promoting tertiary education provided by Malaysian universities, particularly in Central Asia, Eastern Europe, Indian Subcontinent and other countries. We also encourage Malaysians to study medical and dental degree studies offered by Russian, Indian and Bangladesh Universities while United Kingdom as destination to pursue
TOP Donating RM25,000 for Charity Education Fund
CENTRE Donating RM10,000 for Rotary Kasih, a joint project with MY KASIH
BOTTOM Thayananthen received Rotary International District 3300 Governor's Major Donor Recognition Award
To date I am proud to say that I have played a major role in the graduation of nearly
1500 Malaysians as Medical doctors who are practicing at various part of Malaysia and I
am proud of these doctors whom I believe to be smart, diligent, intelligent and ethical.
- Thayananthen
08
| NOVEMBER 2014
COVER STORY
TOP LEFTMr Thayananthen with HRH Princess of Cambodia during “Gift of Sight” An International Humanitarian Mission
BOTTOMThayananthen along with other volunteers at Kampung Cham, Cambodia providing support to 68 patients receiving their eye cataract surgeries operation.
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NOVEMBER 2014 |
COVER STORY
''I would like to be a pathway for those
students in obtaining tertiary education
opportunity in Malaysia with the intention to promote Malaysian
Culture, Tourism and Way of Life to the
others.''
Business, Law, Engineering and IT degrees. Since 2009, we have moved to widen the scope of our business by forming a new company known as Neuroset (ME) Sdn Bhd with Thayananthen as President/CEO of the company, assisted by Dr S.R. Sen Gupta as Chairman and Former Deputy Foreign Minister Dato’ A. Kohilan Pillay as advisor and a team of 23 Malaysians staff force.
The core reason for me to get into the Education Industry was to seek an opportunity for my late brother in pursuing medical degree studies at a prestigious medical university during 1993 as there were a limited number of universities providing medical studies in Malaysia then. As time passes I realize it is a noble service to the community and I have personally funded up to 10 needy students' degree studies at Kursk State Medical Universities.
Beside that I gained lots of personal satisfaction in many occasions when I received compliments from the parents of students who get an admission into medical university. All this made possible as to date I have managed to observe the requirement to select students who are qualified within the embed of academic requirement set by the Ministry of Higher Education for those who intend to pursue medical degree studies abroad. Former Dean, Professor Dr Ludmila Antonia says during their University Senate Board meeting that Russian Universities highly prefer Malaysian Students due to their enthusiasm and dedication towards their study.
IRRESPONSIBLE COMPETITORS SUPPORTED OUR GROWTH
The competition in this industry arose during the year 2004 at high level where by many irresponsible recruiting agents mushroomed throughout the country and recruited students whom are not qualified within the specifications or academic
qualifications imposed by MOHE. The implications had been that such students not being able to cope with their studies while some of them upon graduation not been able to cope with rigors of medical practices. However, I am so glad that the Ministry of Education and Ministry of Health has now decided to introduce and enforce a minimum level of academic qualification for students intending to study medicine or dentistry abroad. This is a very difficult task between the two ministries, however, to achieve this I am sure both ministries had done a lot of research in harmonizing the situation and possibly bring it as a rule in the future. I take this opportunity to congratulate both the ministries.
“As far as my involvement in the business, I wish that I had known about Russian, Russian language and culture prior to my engagement with this business,” he responded to the Malaysian Indian Business question of what do you wish you knew about your business before you started it? The challenges among others if off course the lack of financial support for well qualified students to study medicine or dentistry abroad.
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| NOVEMBER 2014
COVER STORY
''My humble wisdom to those seeking to enter into Education Industry
is to put the future of the country as the main matter before recruiting
any student to any specific discipline for
that kindly observe the minimum requirement set by the authority. ''
It is my vision is to develop the company to an Intercontinental operational level where am proud to say that currently Neuroset (ME) Sdn Bhd have initiated its new university venture program in Mauritius as a joint project with one of a local university to cater students from African region.
BLESSED TO CONTRIBUTE TO COMMUNITY
As an Indian I observe Hinduism as my way of life and I’m blessed to contribute to consecration or “kumbhabhishekam“ of few temples in Malaysia. While as an
individual I feel charity begins at home, therefore I made all the effort to educate my siblings, nephews and nieces. For the past 1 ½ decade, I’m privileged to provide financial contribution to Spastics Children Association of Selangor and Federal Territory, Malacca Indian Association (MIA) and Association of the Deaf. In the past I also contribute to Maju Institute Education Development [MIED] beside my personal scholarship to some needy students in completing their medical degree.
The first born son of Dato M Varatbaraju and Datin Ponnamah, currently assumes a noble responsibility as
11
NOVEMBER 2014 |
COVER STORY
President of Rotary Club of Kuala Lumpur West and initiated “Charity Education Fund” project to raise RM 250,000 within a year to which he has contributed 10%. Also showered with blessing to contribute to Rotary International District 3300 project known as ‘Rotary Kasih’. Last year he participated at International humanity services Gift of Sight by donating and personally attending to Cambodian Eye Cataract operation and Sri Lanka war victim’s Leg for Legless.
Our Affiliates
12
| NOVEMBER 2014
COVER STORY
The business world can be extremely cut throat for many entrepreneurial minds, great power-driven and hard to break into it. In such a competitive entrepreneurial
environment, where do you fl inch with your idea or competency if you have a vision, a dream of being a successful businessman? For all this you need to have one clear thing in your mind, goal and vision for a successful entry. One should be extremely focused and motivated to create its place in the business world. All this seems to be more diffi cult than it sounds. But people have done it several times and created history. So why to consider such people and business minds? To inspire people, stories of daring skirmish and heroic businessmen against the odds, endurance and ultimate victory have always been discussed not only to give them hope but also the courage to fi ght and kind of strategy that can create a difference in the present business world.
More or less half of the world’s billionaires made their riches from scratch that relies on will power and determination. Many of these self-made business people are college or high school dropouts. The most famous example of the billionaire
dropout is Microsoft’s Bill Gates. But what makes them the rag to rich was the long time they spent becoming someone who people recognize. But no the competition is fast and time is less. Entrepreneurs work hard, but some lucky one gets the place, here they are recognized by general public. For young minds and energetic entrepreneurs the competition is tough but there are many opportunities they can work on. Steve Jobs one of the youngest entrepreneurs of that time and whenever we talk about him only one thing comes to our mind, Apple. He was in those youngest entrepreneurs who were not just only a
maker of a company but also an innovator. Grabbed ideas and combined with such effectiveness that made him one of the youngest entrepreneur billionaire.
WORLD’s YOUNGEST
RAG TO RICHES BILLIONAIRES
''More or less half of the world’s billionaires
made their richesfrom scratch that relies
on will power and determination.''
14
| NOVEMBER 2014
EXCLUSIVE
Mark Zuckerberg These people belong to such developed nation where technology has taken its part. Like one of the most tremendous names of young billionaire history, Mark Zuckerberg, founder of Facebook social media and currently has the net worth of
around $13.5 billion. Mark is one of the idols for the young minds to evolve as a multi-millionaire or a billionaire
tycoon through new upcoming technology. Like Jan Koum, the owner of Watsapp and currently a part of joint venture of Facebook. He lived most part of his life in poverty, but the land of opportunities gave him the path of technology to
make its way into a billionaire list.
Ramesh Babu But there are still some developing countries where billionaire makes their way through things that hardly matter in any other country like the story of Ramesh. Ramesh Babu a 40 year old young entrepreneur, billionaire from India, whose father died when he was only 7 years old. All he left to Ramesh was a barber shop. Ramesh remembers that their family lived on one meal a day due to poverty. Ramesh earned a diploma course in the fi eld of electronics with his mother support and after that he decided to run the barber shop. Ramesh decided to buy a Maruti Car for his personal use in 1994. He then later on decided to lease the car because of less usage. After that he bought six cars and rented all of them. Luck and hard work were with him and the business of car rental started attracting customers from the travel and tourism business. Later he acquired more cars from a bank loan during 1994 and 2004 and offi cially started a company known as Ramesh Tours and Travels. As more cars came in, more rentals and eventually more cash came in. Ramesh now has possession of a more or less 154 luxury cars of popular brands like Toyota, Volkswagen, Mercedes Benz, BMW and a Rolls Royce.
Mark Zuckerberglived most part of his life in poverty but the land of opportunities gave him the path of technology to make its way in a
billionaire list
The Billionaire Barber, Ramesh Babu
has 154 luxury cars including Rolls Royce, Mercedes Benz, BMW
and Volkswagen
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NOVEMBER 2014 |
EXCLUSIVE
“Though I’m young, I don’t really do things the way
most youngsters do. Perhaps most youngsters will consider many factors,
do a lot of research, do a lot of talking, a lot of surfing on the web, before they really start
doing something. For me, I only think for a short while. Of course, we must still take calculated risks. But I’ve always felt the only way to attain
the desired outcome is to do it!”Dennis Ng,
Founder of Einsoon Pet Supply
Dennis Ng Competing in such a developing country is not easy as it may seem but in some
it is like Dennis Ng who did not have to look much further. He used to live with his family consisting of six members in a flat and was
too poor to even think about a job he actually wanted to do for a living. He stays put and remained hopeful and studied hard apart from the hardship he countered with a life of poverty. He obtained a diploma from a Polytechnic Institute and during this he worked as a part time teller at Cold Storage. But today Dennis Ng is the creator of Einsoon Pets Supply which is a
distributor of pet food, spruce products and cat litter in Singapore and its profits rising by the year, all this at the age of 23.
Yoshikazu Tanaka Like many other young entrepreneurs the name of 36 year old billionaire Yoshikazu Tanaka from Japan and also in Asia cannot be forgotten. He is the founder of one of the greatest social networking website, GREE. The net worth of his company is $1.9 billion. Tanaka started the company GREE to look after his growing internet business which is administered in Tokyo, Japan. This is a media company which develops apps and games for cell phones and Smartphones. It has subjugated the Japanese internet system. But lately it has activated getting durable opposition from Google Play and Apple Store. And according to Forbes Tanaka is likewise one of the richest individuals in Japan.
Yusaku Maezawa Looking at many people around us, any one of them can be the next billionaire. Most of us are broke and have nothing. But on the other hand, there are many who handfuls are. So
what makes someone out of the blue into a billionaire? The idea, which unique sense of thing that other doesn’t have or just didn’t click in to his or her mind.
That idea or creative thinking doesn’t need boundaries or limitations. It just needs a push, a strategy like the one with a Yusaku Maezawa
business strategy. He is a former Japanese rock performer who underway selling CDs and band named and designed garments
online at the start of 90’s. Later he underway a business called Start Today. Not only had this he started an eagerly fruitful e-commerce site
named Zozotown. This site is set up like a mall. This mall kind of site has diverse shops for diverse categories of fashion and other goods that are
all vended on the shipment. The business has doubled over its value every day. Zozotown currently has over 3 million subscribers from the date it was first established. Maezawa is a 35 year old billionaire with a net worth of $1.0 billion and his business is still thriving regardless of inflexible trade and industry times stroked elsewhere in the world.
Yoshikazu Tanaka, an avid video gamer as a child and launched the
company in 2004 and was named as Asia’s youngest
self-made billionaire at the age of 32 by the Forbes magazine in
2010
16
| NOVEMBER 2014
EXCLUSIVE
Robin Li the only boy of five children born
to factory workers parent is the co-founder of Baidu.com. Baidu is the largest Chinese
search engine globally and the second largest
independent search engine in the
world
Chu Lam Yiu is chairperson of Huabao
International, which makes tobacco flavorings for
China's top cigarette makers, fragrances for detergents
and cosmetics andflavorings for beverages
and dairyproducts.
Robin Li Businessmen like Robin Li are one of the ideal for the people of China in the cyber world as he is the co-founder of Chinese online giant Baidu.com. Baidu as a company was originated in 2000 and as per now the major Chinese web search engine and gets the majority share of native search inquiries. Li is one of China’s richest men and according to Forbes estimations; his net wealth is $11.1 billion as of October 2013. As profession is concerned, he has had knowledge working on numerous US websites like Infoseek and Go.com.
The technology based businesses have a major share of male entrepreneurs to make its way to the billionaire chart as compared to female entrepreneurs. But they are not that far behind the road, but made their own. Competing in such a saturated market in maximum of the places and with immensely holdbusiness by men, women doesn’t have a hard time competing. It’s just the sense of motivation and inspiration for themlike Chu Lam-Yiu from China who is a self-made tycoon with a net worth of $2.2 billion from buyer product perfumes and food flavors and is one of the seven plushest women. Chu was born in 1970 in Sichuan State in China's southwest and is the CEO of Huabao International Holdings. She is known for declining interviews. Moreover conferring to her staffs does
not even converse with her profession with the company and focuses only business that makes her the most sensual and mysterious characterized billionaire in china. Started her private perfumes and flavour company in Beijing in 1990 and soon after marriage, she, with her husband, moved to Hong Kong, where she started Huabao International Holdings and later took the company public in Hong Kong in the year 2006. It is considered to be one of the major companies in China concentrating on the manufacture and supply of tobacco flavorings and perfumes and food flavorings. The company's main source of income is from Tobacco flavourings which have been since it was created. For this Chu shaped an accommodating model with tobacco companies all around china by creating cooperative firms and division the stake. For many companies it is the only tobacco flavoring supplier in china. Not only this had she diversified at the sector of food flavorings in 2004. Companies like Peacock Flavors and Flagrance Technology is in co-founding with her company. In the year 2005 she developed a 20% investment in medicine company Weihai Maifu and renamed it to Weihai Huayuan. The shares of her company went up from $0.31 per share in June 2006 to $1.06 per share in November 2007
making her the 7th billionaire women in China.
Chu Lam-Yiu
17
NOVEMBER 2014 |
EXCLUSIVE
As a millionaire at the age of 25 though
internet business, Irfan is a fi rm believer that ‘mind-set’ is the key to building wealth and has helped many to be free of their
fi nancial problems
Annie Gan In contrast to women like Chu Lam-Yiu, many other names have made history from going up the billionaire chart in a very young age. The young woman mind can think much greater than expected. The inspiration of such women is their families and also the development in the business sector. Annie Gan a multi billionaire went to Singapore more than 18 years ago for a good job to help pays for her part-time studies there. In 1992 and started labor as an assistant at a sub-contracting company. She could barely have imagined of by what means she would come this far and today she is at the wheel of Jian Huang Construction a billion dollar building well funded company with a fast stirring global process.
Irfan Khairi Irfan Khairi designed an internet learning system called ‘Learning Grid’ for 5000 schools all around United Kingdom. Due to his passion and background in e-commerce and the internet, he started his own part time business in the year of 1999. With barely one year of operation, Irfan decided to put his full commitment in the business. This is much due to the fact that his income generated was multiplied even in that fi rst year itself working from the comfort of his home, equipped with nothing more than a laptop and the internet. Irfan Khairi was honoured with “Young Innovation Award 2006” by the
Oxford Association of Management, United Kingdom on behalf of his inspirational deeds and success. It is also
an award to recognize his efforts in educating and inspiring young Malaysian in his area of specialty.
Many of the people around us have given the whole thing on a silver platter because someone above them is on them is on the top. But just as somebody is at the top doesn’t mean it was constantly of that manner. Many of the richest people in the world underway their expeditions in purlieus and orphanages. Most of them even praise their poverty and the hardship they faced that gives them the motivation level to go beyond what holds for them and understanding what truly confi dence in one’s power means. Personality and inspiration are essential to make it to the top so that when you see the world from there, you see the success you achieved.
Kampung Girl, Annie Gan left her sleeply village in Negeri Sembilan
to Singapore in 1991. She founded Jian Huang
Construction at ageof 26
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EXCLUSIVE
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INTERNATIONAL CONFERENCE ON BUSINESS, MARKETING, MANAGEMENT AND ECONOMIC03 - 04 Jan 2015 Grand Seasons Hotel,Kuala Lumpur
INTERNATIONAL CONFERENCE ON ROBOTICS AND MECHATRONICS03 - 04 Jan 2015 Grand Seasons Hotel, Kuala Lumpur
INTERNATIONAL CONFERENCE ON FOOD TECHNOLOGY AND AGRICULTURAL ENGINEERING03 - 04 Jan 2015 Grand Seasons Hotel,Kuala Lumpur
MALAYSIA INTERNATIONAL JEWELLERY FAIR09 - 12 Jan 2015 Kuala Lumpur Convention Centre
ASIAN MANAGEMENT RESEARCH ANDCASE CONFERENCE 10 - 12 Jan 2015 Venue to be announced Penang
PETROLEUM ASIA EXPO27 - 29 Jan 2015 Borneo Convention Centre Kuching, Kuching
INTERNATIONAL ENERGY WEEK27 - 29 Jan 2015 Borneo Convention Centre, Kuching
ELECTROPOWER ASIA EXPO27 - 29 Jan 2015Borneo Convention Centre Kuching, Kuching
INTERNATIONAL CONFERENCE - SEMINAR ONTAMIL STUDIES29 Jan - 01 Feb 2015 University of Malaya, Kuala Lumpur
INTERNATIONAL CONFERENCE ON CIVIL ENVIRONMENTAL AND MEDICAL ENGINEERING04 Jan 2015 Quality Hotel Marlow, Singapore
VIBRANT GUJARAT 201511 - 13 Jan 2015 Mahatma Mandir, GandhinagarGujarat, India
INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT & INFORMATION SYSTEMS13 - 15 Jan 2015 Singapore Management University, Singapore
ART STAGE SINGAPORE22 - 25 Jan 2015 Marina Bay Sands Singapore, Singapore
BEAUTY ASIA - SINGAPORE28 - 30 Jan 2015Suntec Singapore International Convention & Exhibition
NATURAL ASIA - SINGAPORE28 - 30 Jan 2015 Suntec, Singapore
Malaysia Event INTERNATIONAL EVENT
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NOVEMBER 2014 |
MIB CALENDAR
Firstly, your brand strategies should be based on your company's goals. Brand strategy is the how, what, when, and to whom you plan on communicating your
product or service. Having a clear and concise brand strategy leads to stronger overall brand equity as on how people feel about or perceive your product, and how much they are willing to pay for it.
Let's clear up the biggest misconception about brand strategy right now. Your brand is not your product, your logo, your website, or your name. It’s what your customers perceive about you, and how you make them feel. Chances are you're not the only company out there selling your product or service. Figure out what your company does best beyond what you sell, and make it a part of your brand strategy. For example, Apple doesn’t just sell computers and music equipment; it sells well-designed products that are easy to use. Are they the best computers on the market? No. (Well, I guess that depends on what side of the Mac-PC debate you're on.) But Apple sells a lot of them at twice the price because of the way Apple positions its brand in the market. This goes beyond your product itself -- it's about selling the problem you are solving.
Now that you have decided your key brand attributes, make sure it is clear and understood through all your communications -- especially inside your own company. Don’t talk about things that don’t relate to or enhance your brand. Added a new photo to Facebook ? What does it mean for your company? Does it align with your message, or was it just something funny that would, frankly, confuse your audience? If it doesn’t tie back
to your brand's message, you will have trouble differentiating yourself from competitors.
You might be thinking, “Volvo doesn’t say safety, safety, safety all the time, though.” But listen to how Volvo describes its cars and how long they last, as well as how it describes features. It all ties back to Volvo's underlying brand theme of safety, and customers know what they will get when they buy that product.
Find a way to connect to your customers on a deeper level. Do you give them peace of mind? Make them feel like part of the family? Do you make life easier? Connect with your customers on this point before and after a sale. Answer their questions and concerns on social media. A little goes a long way.
If you already have people that love you, your company, and your brand, don’t just sit there! Reward them for that love. These customers have gone out their way to write about you, to tell their friends about you, and to act as your brand ambassadors. Cultivating loyalty from these people early on will yield more returning customers, and more profi t for your business.
Components That Comprise a Comprehensive Brand Strategy
20
| NOVEMBER 2014
BRAND • by Prasath Kanagaras
Sometimes, just a thank you is all that's needed, but great brands also tend to give more than that. Write them a personalized letter. Do you have some extra special funds? Sent it to them. Ask them to write a review, and feature them prominently on your website. For example, Porsche reached 1 million Facebook fans quicker than any other automotive brand, so to thank its fans, Porsche made a wraparound for its GT3 Hybrid that included all 1 million names. No doubt the car company also received an extra bit of buzz for it. And showing how happy your current customers are with your product certainly helps your sales organization, too, because it shows the positive end result of becoming a customer.
Just because you come up with a campaign to reinforce your brand strategy, doesn’t mean it will work. Best thing is to watch your return on investment as you implement new campaigns to strengthen your brand. If your brand isn’t resonating with enough people through the campaign, you have not given them a good enough reason to love you.
More importantly, check your marketing analytics for branded and organic search. If it goes up when you launch your campaign, it means people are hearing about your campaign and becoming interested in your brand. They are searching for you -- often by name -- because you have provided them with enough compelling content that they want to know more. Just don't get stuck on one tactic or campaign. By staying agile, you can better measure whether your tactics are aligning well with your overall brand strategy, and if they don't, you haven't invested so much that you can't re-evaluate.
Speaking of agile inbound marketing, in this fast-changing world, marketers must remain flexible to stay relevant. On the plus side, this frees you to be creative with your campaigns. If you remember one of the world famous brand, Old Spice generated quite the buzz over the last few years because it took its old brand and made it relatable to a new generation. Old Spice still held true to its brand; they just did it in a different, buzz-worthy way that opened them to a new customer market. I’m still talking about them, and that horse left the barn over a year ago.
So if your old tactics aren’t working anymore, don’t be afraid to change them just because it worked in the past. Take the opportunity to engage your followers in fresh, new ways. Are there some out-of-the-box partnerships your brand can make? Are there attributes about your product you never highlighted? Use those to connect with new customers and remind your old ones why they love you.
Take the competition as a challenge to improve your own strategy and create greater value in your overall brand. You are in the same business and going after the same customers, right? So watch what they do. Do some of their tactics succeed? Do some fail? Tailor your tactics based on their experience to better your brand and company. For too many years, American car companies ignored their foreign competitors. But they finally realized they needed to change their model for the changing times and tout a more fuel-efficient agenda to keep pace with foreign competitors.
That being said, don't let your competitors dictate each and every move. I started this blog post talking about why you're in business. Sure, you probably sell a similar product or service as many other companies. But you're in business because your brand is unique. By harping on every move your competitor makes, you lose that differentiation. And soon your customers won't be able to tell you apart, making it even easier for them to leave you.
Keep your eye on your competitors when experimenting with your brand strategy, just not a hawk's eye!
Prasath KanagarasBrand StrategistPoint Blank Mediaworks
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NOVEMBER 2014 |
BRAND
I don’tthink women can have it
all
A moderncompany cann’t
sees itself just as an engine for short termgain. There is always
a bigger problem
Performancewith Purpose fuels
our growth and allowsus to stay ahead
of trends
Throw your head, hands,heart into whatever
you do it
Business does not operate in
a vacuum-it operates under a license
from society
MRS INDRA KRISHNAMURTHY NOOYI
>>>
| NOVEMBER 2014
22 QUOTES
Remain a Life Long Students
(keep asking)
The basic of business is to
stay as close as possiblefrom our customers,
understand their behaviour, their preference, their purchasing
patterns, etc.
All of us in position of power
have an obligationto pull others up.
Help others raise
The test of a great company is whether it has the
ability to constantly managefor both the level of returns,
and the duration over which those returns
will be realized
Leadershipis hard to defi ne and good leadership even
harder. But if you can get people to follow you tothe ends of the earth,
you are a greatleader
MRS. INDRA KRISHNAMURTHY NOOYI is the Chairman and Chief Executive Offi cer of PepsiCo a global food and beverage company with annual revenue of more than US$66 Billion per annum.
good leadership evenharder. But if you can get
people to follow you tothe ends of the earth,
you are a greatleader
NOVEMBER 2014 |
23QUOTES
What are the Major Hindrances of the people of India origin doing Business Each Other?
Question:
Most of us only talk saying that we Indians should help each others, but in reality when you approach an Indian Company to support your business they will give 1001 reasons and excuses to avoid you, but they will be supporting other race business communities and how do you expect our Indian communities to win the business from others. I agree at one time there were less Indian business, but now it's different. 1st we have to be united and respect our community's business learn to help and support ourselves. Subra Dason, Operation Manager
If the basics are right, the product or service, the value that is offered,after sales, maintenance then I see no issue. Expecting to do business based on our origin and not the above has no meaning.Cletus De Rozario, Director
My view is that we need to work triply hard and quadruple smart to hone our skills and reputations so we are perceived as being Number 1 in our respective fi elds. Then business will fl ow in from all quadrants of society with no reference to creed or colour. Rajen Devadason, Retirement Specialist, Speaker, Author
Friends, from the observation of this discussion, I do agree color and creed not necessarily the prime measure for business transactions provided environmental factors are at optimum. Here in Malaysia it's more towards whom you know. S. Arikrishnan, Editor MIB
Good discussion and am following them with much interest. We will never get to the point of having an optimal environment outside. The best is we learn to survive in this climate as it would make us more determined to succeed. What we really need and you have identifi ed is "networking". Guess, we need to think deeper on how we can refi ne and get the benefi ts realized as a group. Any thoughts on "crowdfunding"?Mohan Manthiry, CEO
Why Indian? - Short answer - because I am Indian & proud of it. The views so far seem to indicate 'Malaysian Indian' - why limit to Malaysia only? Start, build, grow in Malaysia [the Entreprenuership climate is good & conducive], then go global - many Malaysian Indians have achieved in the global arena - get in touch with them.R. Navaneetha Krishnan, Executive Director
24
| NOVEMBER 2014
MIB FORUM
UNDERSTANDING DATA ANALYSIS
Data analysis is a process of seeking meaningful information from raw data and suggesting conclusions from the analysis done by using
some tools such as Microsoft Excel.
Why use Microsoft Excel? It has been shown to be widely popular and one of the more commonly used spreadsheet software that has a tremendous variety of built-in functions and features that can be tapped into the areas of informed decision making.
SELECTING LOWEST TWO QUOTATIONS FROM VARIOUS VENDORS
Let us look at a scenario as below. You are given raw data of various Vendors who had quoted their prices on a weekly basis from 5 Sept onwards.
How will you determine the two lowest quotations from above? By looking at the data, the lowest quotation for each week is highlighted in red. This process is automated using a feature of Excel called Conditional Formatting.
Next, how do you determine the second lowest quote from above and how do you automate the process such that if same Vendor decides to have a change of heart and reduce the quote?
Data Analysis Utilizing MS Excel
Part 1
25
NOVEMBER 2014 |
MANAGEMENT SOFTWARE• by Palani Murugappan
Using functions of Excel, one can automate the whole selection process of the lowest and second lowest quotation automatically where if the user updates the figures from Vendors, the listing below will scan and select the lowest two figures automatically all the time.
The plot of the above data with the lowest quotation is displayed below and again, this plot of column chart will update itself automatically when the above figures changes.
The second lowest quotation is also plotted beside the above column chart to show a similar scenario. Note that it is quite possible for the same Vendor to quote the lowest and second lowest prices on a weekly basis.
Selection of Vendor is then based on criteria set by the purchasing department.
ANALYZING SALES DATA
In the next scenario, one is given the following sales data as below.
What information can we gather from the data above? In a real world situation, there are softwares to perform some simple analysis. However, if one is familiar with Excel’s functions and features, one can extract very specific information from the sales data above. Let us look at what information can be gathered.
For a start, the data above can be summarized on different cells to display a specific customer and the sales per quarter as displayed below. We can gather the maximum, minimum, and average value of the 4 quarters. In the screen capture
26
| NOVEMBER 2014
MANAGEMENT SOFTWARE
below, one can see that the maximum sales from Cust01 is in the 3rd quarter with a figure of 336 while the minimum figure from Cust01 is 215 which took place in the 2nd quarter.
The above data is linked to a pie chart that changes automatically based on selection of customer too.
Now, let us change the selection of customer to Cust04 form the drop down list of options.
Upon selecting Cust04, the maximum, minimum, and average value updates automatically as in the screen capture below
As can be seen, Excel is a fantastic tool to perform “what-if” analysis by choosing different customers from the drop down list of options. Again, the chart updates itself when a new customer is selected from the drop down list.
What other analysis can we gather from the sales data above? We can specify different criteria in different cells within the spreadsheet as follows.
In the above example, if the user selected the North Region with the criteria of sales greater than 200 for Quarter 1, the database functions of Excel can summarize and inform us that there is only one sales of value above 200.
However, if we change the region to West from the drop down list option, the figures are totally different as below.
27
NOVEMBER 2014 |
MANAGEMENT SOFTWARE
For the above West region, one can see that there are two instances when sales had exceeded 200 in Quarter 1 with the maximum value of 394 and minimum value of 242. If one is not familiar with Excel functions, the above analysis has to done manually by sorting the data and grouping the same categories of data together. This can be very cumbersome!
Going a step further, one has the option of changing the quarter to another. In the illustration below, Quarter 1 has been changed to 4 and the fi gures within the criteria updates automatically as can be seen below.
Finally, just like the Region and Quarters, the use also can specify different values for the quarters. In the above illustration, we had selected values greater than 200. By clicking on the drop down list option of this cell, the user has other option to choose from to (the options listed here are all user defi ned). If the user changes the option from “>200” to “<150”, the fi gures updates automatically yet once again as follows. As can be seen, there is only one occurrence of values less than 150 for the 4th quarter of the West region.
The above was a simple illustration of the type of analysis one can do to gather meaningful information from raw data using tools such as Microsoft Excel. Stay tuned for the second part of data analysis…..
Palani MurugappanHaving been a corporate trainer for the last 14 years, Palani specializes in training participants how best to perform data analysis from company’s raw data and concluding from the information gathered by harnessing Excel’s built-in functions and features. A HRDF certifi ed trainer and author of 51 books to-date on various software applications, Palani is passionate on what Excel can do, and how best to present data in different formats.More information is covered in his website. He can be reached at:
[email protected] www.avimursolutions.com
28
| NOVEMBER 2014
MANAGEMENT SOFTWARE
SERVICES THE PRIME CHOICE OF BUSINESS BY MALAYSIAN INDIAN
55.6% of Malaysian Indian prefers
service orientated business rather involving in capital incentive manufacturing. While another 22.22% respondents picked other businesses as their main type of business denoting mainly to ecommerce platform. Almost 78% of 90 online respondents’ make full time living by through their own business and operating own banking account under their business entity name. The survey results demonstrates:
1. Higher percentage of Malaysian Indian earns living through business activities
2. Malaysian Indian moving away from traditionally favoured business to service sectors
Manufacturing Services Direct Selling Insurance Others
22.2222.22
55.56
0 0
Type Of Business
Do you involve in Business?(Business refers to act of generationincoming either by exchanging products or providing services)
Do you operate any bank accountregistered under business name?
Thinking to start one soon11.11% (1)
Yes, Part Time(partial income generated throughbusiness)11.11% (1)
Yes, Full Time (100% income generated through business)
100%
Yes No Not required
80%
60%
40%
20%
0%
77.78%
22.22%
29
NOVEMBER 2014 |
INFOGRAPHIC
US$892 MILLIONTotal sales at Malaysian International Furniture Fair [MIFF 2014] hit an all-time high of US$892 million. The Southeast Asia’s largest and most important international furniture business platform, expected to showcase new collections and an extensive selection of new products from 500 manufacturers during next year's event.
RM6.6 BILLIONPerak state investment entity Menteri Besar Incorporated (Menteri Besar Inc) is in talks with more than 10 local and international fi rms to develop its Bandar Tasik Amanjaya township located along the Ipoh-Lumut highway. Bandar Tasik Amanjaya comprises fi ve main components, including residential units and infrastructure, with a total gross development value (GDV) of RM6.6 billion.
7,364MyIPO received 11,376 applications of intellectual property between January and August this year and registered 7,364 intellectual property during
the same period. Domestic Trade, Cooperatives and Consumerism Minister Datuk Seri Hasan Malek said when opening the National Intellectual Property Council recently.
RM722 MILLIONThe Incoming Buying Mission (IBM) held in conjunction with the recent Malaysia Oil & Gas Services Exhibition and Conference (MOGSEC) 2014, recorded sales of RM722 million. "The generated sale refl ects the confi dence of the foreign buyers towards Malaysia’s expertise and capabilities in the oil and gas sector," says Malaysia External Trade Development Corporation's Deputy Chief Executive Offi cer Datuk Dzulkifl i Mahmud.
US$2. 56 TRILLIONBoeing will increase production on the 737 programme to 52 airplanes per month in 2018 in response to strong market demand from customers worldwide. Boeing is expected to build more than 620 airplanes per year, the highest rate ever for the world’s best-selling commercial airplane. Boeing projected a need for more than 25,000 single-aisle airplanes over the next 20 years worth US$2. 56 trillion.
168,000 ROBOTS International Federation of Robotics' (IFR) latest report showed that the global demand for industrial robots reached an all-time high of about 168,000 units in 2013, an increase of fi ve per cent over 2012. The IFR has projected the industrial robotics market to grow by about six per cent annually through 2017, with the size of the market robotic hardware alone estimated to be about RM40.61 billion.
| NOVEMBER 2014
FACTS AND FIGURES30
RM6 BILLION POWER PLANTMalaysia and Bangladesh signed a government-to-government Memorandum of Understanding (MoU) for Tenaga Nasional Bhd (TNB) and Powertek Bhd to implement a RM6 billion power plant project. Malaysia’s Special Envoy for Infrastructure to India and South Asia, Datuk Seri Utama S. Samy Vellu, who signed behalf of the Malaysian government, said the MoU paves the way for the TNB-Powertek consortium to fi nance and build a 1,320-megawatt coal-fi red power plant in Maheshkhali, Cox’s Bazar, Bangladesh with the Bangladesh Power Development Board (BPDB).
RM20 MILLION JEWELSHabib Jewels Sdn Bhd is investing RM20 million to set up seven new stores by year-end, as part of strategic plans to strengthen its brand positioning in the domestic market. Managing Director Datuk Meer Sadik Habib said the opening of the outlets as well as the locations is still in the planning stage.
RM235.5 BILLION CLOUD BUSINESSA recent research conducted by the International Data Corp (IDC), worldwide revenue from public IT cloud services exceeded RM69.4 billion in 2010 and was expected to reach RM235.5 billion next year. "The rapid growth is positively affecting the Malaysian cloud business which is poised to generate a revenue of RM1.5 billion by 2015. It is predicted that by 2017, most Malaysian organizations will be using cloud services from different suppliers to meet various business needs and this will change the way business goals can be achieved," Multimedia Development Corp [MDeC] said in a statement today.
NOVEMBER 2014 |
FACTS AND FIGURES 31
Deepavali carnival organized by Agenda Suria Communication Sdn Bhd provides tremendous business opportunity,
especially for those targeting Malaysian Indian market. According to the organizer this year some 65% of 340 booths were taken by local entrepreneurs taking the opportunity to showcase their products during the 12 day
carnival. The carnival at t racted some 480,000 vis i tors was offi cially
opened by YB Dato Sri Ahmad Shaery Cheek, Minister of Communication and Multimedia. This year Agenda Suria
Communication Sdn Bhd entered a smart partnership collaboration with Pasarnita assisting women entrepreneurs to start their business.
DEEPAVALI CARNIVAL BOOST LOCAL BUSINESSES
| NOVEMBER 2014
EVENT COVERAGE32
NOVEMBER 2014 |
EVENT COVERAGE 33
STARTING A BUSINESSWHAT ARE THE BEST QUESTIONS TO ASK?
Entrepreneurs come in all shapes and sizes and personality types. Some are full of big ideas while others are better at execution. Some take big risks
while others play it safer. How long have you wanted to start your own business? A few months, a few years or more than a decade?
The starting point of a business model is asking some great questions.
Some of these questions are based on the book, Business Model Generation by Alexander and Yves Pigneur, will give you some key questions to ask.
These aren't easy questions to answer and at first may not seem to make any sense, in addition your answers are likely to develop and change throughout the evolution of your business. However, any attempt to answer them will give you a head start.
34
| NOVEMBER 2014
LIFESTYLE • by Thevi Sinnadurai
KEY QUESTIONS TO ASK?
Who specifically are your customers and how do you segment them?
Segmenting customers into groups according to their needs has a number of advantages. It can help you to focus your marketing on the customers who will be most likely to buy your products or services.
What value do we deliver?
This means that whatever you are delivering to your customer it has fi t the needs and purpose your customer will give to it.
Examples:
• If it is a car wash, the car has to end up clean.• If it is a cell phone, the phone must be able to receive a
signal, the customer must be able to dial a number and connect to someone on the other end of the call.
How do we reach our customers? What channels do we use?
Different things work. A retail store will do things differently than an accountant. How I got clients back when I was a full-time lawyer is different than what I do as a business speaker. There is no shortage of clever, inexpensive ways to drum up new business. Here are some ways to get new customers.
Examples:
• Print a fl yer. Create a coupon. Have a sale. Start a direct-marketing campaign. Launch or offer a new product. Get different people to check out your wares. Offering a different product or product line, and letting people know about it, does that.
• Get more clicks: While you can’t man the business 24/7, your URL can. Whether yours is a fully-empowered e-commerce site or simply an e-brochure for your business, the secret to converting that Web site into money is all in the numbers. The more people who visit, the more purchases may occur.
• Launch a PR campaign: Advertising is great and can lead to new customers for sure. Have someone else hype your business for you. That is where public relations come in. By getting a TV or a radio station, or a newspaper or magazine, to do a story on your business creates immediate third-party, trustworthy, validation of your business.
• Ask for referrals: A carpet business owner had a huge sign that said, “Our word of mouth advertising starts with you!” He then gave all referrers a $100 discount on future purchases.
• Smile and dial: Sometimes new business is simply a matter of prospecting. Whether it is making cold calls or sending out proposals, ever so often you just got to do it. Do some search engine research, get a list of potential leads, and get to it.
• Get (social) networking: More and more, people are going online to check out and chat about business choices. Most businesses and organizations dive into social media, hoping to increase brand awareness and acquire more customers. With millions of users on Facebook and Twitter, these platforms are a great way of raising your profi le. Firstly, it's important to channel your efforts into social networking sites most suited to your company.
How do we relate to our customers?
• Customer service: Good customer service is the lifeblood of any business. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
“Your most unhappy customers are your greatest source of learning”. – Bill Gates
• Customer skills: If you're a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that individual customer feels that he would like to pursue.
35
NOVEMBER 2014 |
LIFESTYLE
Thevi Sinnadurai is a Practitioner in Clinical Hypnosis, Practitioner in Cognitive Behaviour Hypnotherapy, NS-NLP Master Practitioner, Certified Law Of Attraction Trainer and Emotional Freedom Technique Practitioner (EFT). She can be reached at:
How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."
• Answer your phone, Make sure that someone is picking up the phone when someone calls your business. (Notice I say "someone". People who call want to talk to a live person, not a fake "recorded robot".)
• Don't make promises unless you will keep them.Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your new bedroom furniture will be delivered on Tuesday”, make sure it is delivered on Tuesday. Otherwise, don't say it. The same rule applies to client appointments, deadlines, etc. Think before you give any promise - because nothing annoys customers more than a broken one.
• Listen to your customers.
Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn't been paying attention and needs to have it explained again? Let your customer talk and show him that you are listening by making the appropriate responses.
The golden rule for every business man is this: “Put yourself in your customer’s place.” –
Orison Swett Marden
MORE QUESTIONS TO ASK…..
n What are our key activities? What do we have to do to make the business work?
These might include production, problem solving, keeping our skills updates, networking.
o Who are our key partners?
Who do we need to develop our business? What relationship do we want with them?
p What is our cost structure?
Are we cost or value driven when it comes to purchases? What happens to our costs if we expand or contract?
RIGHT MOTIVATION FOR STARTING A BUSINESS
More entrepreneurs say they are driven to become successful business owners because of the sense of personal achievement it provides than for financial stability, according to a new survey by online small-business community Manta (the largest online community dedicated to small business) and tech giant Dell (a worldwide provider of innovative technology and business solutions).
Business owners who are exclusively motivated by money often have unreasonable expectations of getting rich quick. When monetary goals are your only important goals, you will miss out on the many other rewards of being self-employed including sense of accomplishment, purpose, and the rewards of knowing you are doing something worthwhile with your life. If your motivation is to start a business doing something you are passionate about with the goal of turning into a full-time living, you are likely to suffer from fewer emotional setbacks and entrepreneur burnout when you find out it takes time to build independent wealth. You will be more patient with yourself and your business as it grows, and, will make better business decisions.
Having a true sense of pride and belief in your own company and products will convey in everything you do. Your passion and confidence will get other people, customers and investors excited about the business and you will have an easier time establishing your business' credibility. If your only goal is to make as much money off other people as fast as you can, eventually you will make business decisions for the wrong reasons and ultimately hurt your reputation and growth potential.
Good luck, keep the faith and, as long as you have your head above water, remember the famous words of
Winston Churchill; “Never, never, never give in.”
If your only goal is to make as much money off other people as fast as you can, eventually you will make
business decisions for the wrong reasons and ultimately hurt your reputation and growth potential.
36
| NOVEMBER 2014
LIFESTYLE
Corruption was a hallmark of the high places in the medieval age. It was pretty widespread during the Indian Sultanate period. Even the regimes of the great Mughals, which are praised for
several nice things, were badly mired in it. Corruption can be defi ned as a deviant human behaviour, associated with the motivation of private gain at public expense that persisted for centuries. Corruption promotes illegality, unethicalism, subjectivity, inequity, injustice, waste, ineffi ciency and inconsistency in administrative conduct and behaviour. It destroys the moral fabric of society and erodes the faith of the common man in the legitimacy of the politico-administrative set up. Sher Shah (1486-1545), Emperor of North India that organized a long-lived bureaucracy responsible to the ruler and created a carefully calculated revenue system once said “'Whoever has money, whether loyal or disloyal, can get his business settled as he likes by paying for it,” about the Mughal Government during the reign of Babur. Beside wars of Succession, corruption was one of the reasons for the fall of the great empire of the Mughals, say the knowledgeable.
JOIN US at Midlands Convention Centre, Shah Alam on 10th January 2015....Thank you for being with us.
TODAY I LEARNED: CORRUPTION BROUGHT MUGHAL EMPIRE DOWN
ABOVE Picture Source: http://www.exoticindiaart.com/mughal/mj56.jpg
37
NOVEMBER 2014 |
TODAY I LEARNED
GIC INVESTS €200 MILLION IN SPANISH REAL ESTATE FIRM GMP
Singapore sovereign wealth fund GIC will invest more than €200 million to take a roughly 30 per cent stake in Spanish real estate company Gmp, the two organizations said in
a statement. The investment by GIC will help Gmp strengthen its position as a major investor in the office and business park segment in Madrid and Barcelona. Following GIC's investment, Gmp will embark on a strategic plan which focuses on three main pillars: selective investment in office buildings, active management of the existing Gmp portfolio, including refurbishment work and improving energy efficiency, and selling non-strategic assets so that funds can be re-invested in properties with greater value creation potential. Gmp specializes in developing, investing in and managing property assets as an owner and on behalf of third parties, with particular emphasis on premium offices and business parks in Madrid.
SGX BUYS REMAINING 51% STAKE IN ELECTRICITY MARKET OPERATOR EMC
Singapore Exchange (SGX) acquired the remaining 51 per cent stake in the operator of the island's national electricity market for S$23 million, gaining a platform that can be used
for electricity and other energy-related futures contracts. SGX had in August 2012 bought 49 per cent of Energy Market Co (EMC), the
operator of the National Electricity Market of Singapore (NEMS). NEMS is the first liberalized market in Asia for wholesale buying and selling of electricity. The Energy Market Authority (EMA), which sold the 51 percent stake to SGX, will continue to regulate EMC, the Singapore bourse operator said in a stock market filing on Monday. SGX, which already offers derivative products linked to the energy market, said the acquisition of EMC will allow for greater synergies. For example, wholesale electricity market participants will benefit from two percent savings in market fees over the next three years. "Together with EMC, we intend to become Asia's price discovery centre for power and gas," said Mr Magnus Bocker, CEO of SGX.
FIRMS IN SINGAPORE UPBEAT ON PROFITS DESPITE RISING COSTS: SURVEY
Despite the higher costs of doing business here, 87 per cent of enterprises still expect to break even or profit over the year ahead, according to a survey done by the Singapore
Business Federation (SBF) and American Express. Although 90 per cent of companies polled cited high labour cost and lack of suitable manpower as concerns domestically, only 13 per cent of companies here said they expect losses. This means that 87 per cent expect to break even or turn a profit, according to the survey, which was released in October 2014. Almost three-quarters - 72 per cent - said they expect revenue to increase in the next 12 months. To boost their bottom lines, businesses are branching beyond Singapore, with more than half (52 per cent) planning to increase operations in emerging markets, as compared to 37 per cent in the domestic market. To finance their expansion plans, 52 percent indicated that they intend to seek new or additional forms of funding in the year ahead. Sources of funding considered include traditional financing from banks, venture capitalists and peer-to-peer lending, the survey revealed.
HOTEL INDIGO TO BE BUILT AT SITE OF FORMER JOO CHIAT POLICE STATION
The former Joo Chiat Police Station will be re-developed into a complex with two hotels, including what will be Singapore's first Hotel Indigo, the successful bidder for the site. Hotel
Indigo is a fast-growing chain of boutique hotels with design features that reflect the area's culture and history. The chain is managed by
2
1
3
| NOVEMBER 2014
SINGAPORE BUSINESS NEWS38
InterContinental Hotels Group (IHG), whose brands include Holiday Inn and Crowne Plaza. Keong Hong Holdings, one of the joint venture partners that successfully bid for the site, said the new complex will have a gross floor area of 25,000 square metres and will comprise the 131-room Hotel Indigo Singapore Katong, the 451-room Holiday Inn Express Singapore Katong, food and beverage outlets and retail shops. The two hotels are scheduled to open in 2016. Under the hotel management agreement with IHG, the hospitality giant will provide the full spectrum of hotel management services, including consultancy on the design and construction of the two new hotels. Keong Hong - which is listed on the Singapore Exchange's Catalist board - and its partners won the tender for the former Joo Chiat Police station site earlier this year with a top bid of S$352.8 million. One of the conditions in the tender was that the "historically and architecturally significant" former Joo Chiat Police Station be restored as part of the future hotel development.
4
5
VISA TO INCREASE TECH R&D POSITIONS IN SINGAPORE
Payments service provider Visa announced) its plans to create approximately 185 technology research and development (R&D) jobs in Singapore. In many cases,
the new contract positions will be converted to permanent roles, said Visa in its press release, adding this would help maintain the company's momentum around new IT initiatives underway at the company. “With growing financial services and IT sectors, Singapore is fast establishing itself as the financial and high-tech hub for the region," said Mr Chris Clark, Group Executive for Visa in Asia Pacific. "We are proud to be expanding our presence here and we aim to tap into the world-class innovation resources as we accelerate the shift to electronic payments and drive innovation in mobile and digital platforms.” Visa will partner with the Singapore Economic Development Board (EDB) to recruit the IT talent it is looking out for, according to the press release. The job creation drive is part of the company's global initiative to expand its tech resources by about 2,000 roles. It would also be opening a new global technology centre in India, the payments company stated.
News Source : Channel News Asia
39
NOVEMBER 2014 |
SINGAPORE BUSINESS NEWS
Ancient Indians were accomplished mariners. They were also fi rst-rate observers of natural phenomena. In recording their observations, they frequently drew
comparisons between nature and people. One lives in the other after all. In particular, as mariners, they noted the unpredictable and volatile nature of the wind and the sea. They concluded that neither could be controlled, but each could be harnessed. They also declared that the senses were very much like the wind and sea; equally erratic:
Yatato hyapi kaunteya purushasya vipashchitah; Indriyaani pramaatheeni haranti prasabham
manah.Turbulent by nature, the senses seize the mind of a
man carrying it away even as he strivesto control it.
Bhagavad-Gita 2:60
The Gita goes further. It declares that once we lose control of our senses, our mind goes wayward too:
Indriyaanaam hi charataam yanmano’nuvidheeyate;
Tadasya harati prajnaam vaayur naavam ivaambhasi.
Even as the wind carries away a � oating barge the senses carry away the mind that always follows
the senses.
Bhagavad-Gita 2:67
There’s that analogy; wind and water. And, as any mariner will tell you, the way to stabilise your vessel in storm and tempest is to anchor it. Handbrakes achieve the same result in cars. Values achieve the same result in people.
So values anchor the mind. The object of that is to - having achieved equanimity of some kind - then be able to properly perform our functions. So in order to anchor Arjuna’s mind, Krishna lays down a fi rm foundation, drawing on Arjuna’s memory, understanding and emotion.
Anchoring Cultivation Majesty
Vedantic Management:Leadership Lessons from theBhagavad-GitaPart 4 - The Art of Anchoring‘Anchors hold in spite of storms’ - Kautilya
Indriyaanaam hi charataam
Leadership Lessons from the
| NOVEMBER 2014
LEADERSHIP • by Anand Naidu40
Knowing the person you’re training is very important. Of course, Krishna knew Arjuna very well and we have already seen how Krishna anchors Arjuna in previous articles.
But what if you don’t know the person? How do you anchor someone whose past or motivations are unknown to you? It is done by referring to general standards of expectation. The Bhagavad-Gita does it in this way:
Yam hi na vyathayantyete purusham purusharshabha;
Samaduhkha sukham dheeram so’mritatwaaya kalpate.
� e intelligent man is not a� icted (by the objects of the senses) and he remains the same in pleasure and
pain. He is � t for immortality!
Bhagavad-Gita 2:15
Here Krishna refers to terms like ‘the intelligent man’ and being ‘fi t for immortality’; terms that are familiar and desirable to every person. By referring to a ‘gold standard' as it were, we are able to appeal to anyone. Who doesn’t, after all, want to be intelligent or fi t for immortality?
There’s an interesting section of the Rig-Veda (the ancient Indian collection of hymns fi rst composed from about 1500 BCE) that relates to the coronation of Kings. The hymn or prayer directed at ‘making’ a King is directed at the King-elect, the future King. The priest conducting the coronation speaks these words to King-elect:
‘I bring you here. Stay. Remain strong and steadfast. Let your people want you for them and hold fast to your kingship.’
‘Don’t slip away from this moment. Stand as a mountain does. Hold your ground, like Indra; here protect your kingdom.’Rig-Veda 10.173
These are powerful words. Well, the annals of philosophy are replete with powerful words, but I mean, these are POWERFUL WORDS. If you weren’t a king before these words were spoken at you, you’ll certainly be a king after. Think about it, why have a coronation? Besides the legal and social recording of making a King, it ‘transforms’ the King-elect. It infuses him with the power (both legal and spiritual) to begin his rule. It tells him who he is.
Everyday and in every classroom, change-room, offi ce, place of worship and home in the world there is heard a speech of exhortation to instil morale and motivate the listener. Positive, encouraging and enabling words are – in addition to what we have already seen – able to anchor a person so strongly so as to make them unshakeable and extremely purpose driven.In the above coronation hymn from the Rig-Veda, note the author uses the metaphor of a ‘mountain’ and draws a similarity between the King-elect and Indra (the Vedic King of the Devas) in the same way that Krishna uses the terms ‘intelligent man’ and ‘immortality’. These designations will hold in diffi cult times. This kind of anchoring is deep-seated and works on a cellular level.
Forgetting where one comes from is a grave stupidity. The ancients knew this and tried very hard to feed the spirit by reminding it of its origin (divine) and doing this as often as possible. At every step in the Gita, Krishna does this again and again, reinforcing the special nature that Arjuna possesses. He does not let up, he does not avoid any opportunity to buttress the knowledge he is imparting.
SAMSKARS
Ancient Indians developed a lifestyle around this ability to constantly anchor their people. They did so by propagating rituals that were spread across once lifetime, from birth to death. Each ritual served as a reminder of where one came from and where one was going; each was an anchor point at the most important points of one’s life as one lives it.
In this way, ancient Indians came up with the concept of ‘Samskars’ (refi nements) that mark the gradual progress of one’s life. There are 16 Samskars:
Garbhadana (Conception), Punswan (Fertilisation), Seemantonnayan (Prosperity), Jatkarma (Birth), Namkaran (Naming), Niskraman (First Outing), Annaprashana (Giving of the First Cereal Food), Chudakarma (Cutting of the Hair), Karnabheda (Piercing of Earlobes), Upanayan (Investiture), Vedarambha (Initiation into Study), Samavartan (Convocation), Vivah (Marriage), Awasthyadhana (Sacred Fire), Tretagnisangrah (Preservation of Fire) and Antyeshti (Funeral).
These 16 refi nements, whether or not performed, act as signposts and pivotal moments in the life of every ancient Indian. The practices are still current to this day with many Hindu Indians. When a parent speaks of the relevant Samskar to his or her child, feelings of fi lial loyalty and pride are inculcated.
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LEADERSHIP
In the Bhagavad-Gita, Krishna makes reference to the Samskars when he is chastising Arjuna:
Akeertim chaapi bhootaani kathayishyanti te’vyayaam; Sambhaavitasya
chaakeertir maranaad atirichyatePeople will recall your everlasting shame (for abandoning
your duty). Dishonour is worse than death.
Bhagavad-Gita 2:34
Dishonour is worse than death! Here Krishna makes reference to how Arjuna will be remembered. That in abandoning his duties, he courts a kind of infamy that is dishonourable, a fate worse than that which the fi nal refi nement is meant to impart. Dishonour is not a Samskar. It does not fi gure in the refi nements a person is intended to undergo.
SHAME
One of the strongest strategies Krishna employs in the Bhagavad-Gita to anchor Arjuna involves the clever use of the notion of shame:
Avaachyavaadaamshcha bahoon vadishyanti tavaahitaah; Nindantastava saamarthyam tato duhkhataram nu kim.
Your enemies will speaks words of infamy, scorning your courage. What shame is worse than that?
Bhagavad-Gita 2:36
The risk of shame is the risk of a deep and personal injury. It is far more disturbing that any physical ailment because it works its destruction invisibly.
Shame can be fl eeting or everlasting. In this verse, Krishna is referring to a humiliation that is lasting; eternal. Of course, this technique is effective, but should be used sparingly. In Arjuna’s case, he had the mental strength to suffer this criticism from Krishna. You would not threaten an employee with shame. But supposing you were able to loyalise a colleague or employee to a company or brand (or cause), then the thought of losing, of failing, will immediately raise the risk of humiliation in them, ensuring they perform optimally or lose everything trying. I’ve left this technique to the end of the anchoring lecture because it must be used with caution. Humiliation is not always an effective motivator. In fact, it nearly never is.
This is the fi nal instalment of the fi rst part of the ancient Indian art of training, namely anchoring. In the next edition of Malaysian Indian Business magazine, we will venture into the art of cultivation, where we learn how of this ancient art is practised.
Anand Naidu is a Malaysian-born barrister and law lecturer based in Melbourne. He is also the Deputy President of LawHelp Australia, a not-for-profi t legal advice bureau based in Melbourne. Anand has had a long association with the teachings of Hinduism and is currently preparing a series of seminars based on drawing leadership and management principles from Hindu teachings.
+61 425 627 116
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LEADERSHIP
National Conference on Growth & Inclusiveness : Transformation of Malaysian Indian Economy beyond 2020
The National Conference on Growth and Inclusiveness was held on Oct 15 at Marriott Putrajaya. Jointly organized by Economic Planning Unit (EPU), Prime Minister’s Department with Faculty of Economics, University Malaya the conference assessed the current Indian community’s socioeconomic situation and engaged with participants to identify ways to
address challenges faced, says organizing chairman Manokaran Mottain in a statement.
It features speakers from the EPU, Ministry of Finance (MOF),Ministry of International Trade and Industry (MITI), Khazanah Nasional Bhd and professionals from the private sector. It was supported Global Organization of People of Indian Origin(GOPIO) Malaysian Chapter, Yayasan Abadi, Iskandar Investment Bhd and Magazine.
The conference was offi cial opened by Minister in the Prime Minister’s Department Datuk Seri Wahid Omar whom anticipating a through working paper to be submitted by the conference organizer.
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EVENT COVERAGE
Foremost Quality Management ConsultanT
Assisting business to continuously sustain by responding to ever demanding quality output is the core competency of QS CERTIFICATION
SDN BHD. Malaysian Indian Business interviewed Mr Raja Segar, a talented representative of QS Zurich AG, an accredited organization by the Swiss Accreditation Service in Malaysia to get his insight on quality management system.
What advantage a business gets with Quality Certification?
The foundation of quality certifi cation is a series of international standards which sets out requirements and recommendations for the design and assessment of management systems. The standards specify how management operations shall be conducted in a more effi cient and effective manner.
The most important benefi t sought by companies from quality certifi cation such as ISO 9000 is profi t increment. New customer acquisition, retaining existing customers, increased market share and improvement of customer satisfaction are the marketing benefi ts customers gain. Process improvement enhances company image as results of high employees’ morale, reduce wastage and systematic documentation.
RAJA SEGAR THANNIMALAIDirector, QS CERTIFICATION SDN BHD
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| NOVEMBER 2014
ENTREPRENEUR
Tell us about your career and business?
My business still on growth trajectory with great emphasis given to food Industries which requires our consultation on ISO 22000, Good Manufacturing Practices [GMP] , Hazard analysis and critical control points [HACCP] and Medical Industries for their ISO 13485 & CE Medical Devices Directive [MDD] certifications.
QS Certification Sdn. Bhd. was founded in the year of 2011 to represent QS Zurich AG, Switzerland. Our parent QS Zurich was accredited by SWISS ACCREDITATION SERVICE [SAS] and is a Notified Body CE 1254 for conformity assessment according to the Medical Device and ATEX for Equipment and safety devices in explosive atmosphere. While in Malaysia, we are still in process of getting through our registration with Ministry of Health [MOH] and Standards Malaysia.
Prior founding my own quality management company, I worked as lead ISO Auditor with another local company for about three years. Much of my quality experience came from my 15 years’ working experience as quality control and assurance [QA / QC] since 1990.
How do you foresee the market need in Malaysia or regional for next 5 years and beyond?
Malaysian businesses in general need to look quality management beyond ISO 9001 certification and the benefits reaped by organizations on long term. A lots of SMEs especially Malaysian Indian owned yet to understand the basic necessity of getting recognized by ISO 9001 mainly due to lack of awareness. The demand for ISO 13485, CE MARKING, GDP, ISO 22000 and HACCP certification for medical and food industries are expanding.
As lead consultant we offer worldwide recognized certifications as below:
• ISO 9001 – Quality Management System
• ISO 14001 – Environmental Management System
• OHSAS 18001 – Occupation Health And Safety Assessment Series
• ISO 13485 – Quality Management System For Medical Devices
• ISO 22000 – Food Safety Management System
• ISO 3834 – Quality Requirements For Fusion Welding Of Metallic Materials
• ISO 50001 – Energy Management System
• CE MDD – Conformity Assessment Medical Devices
• CE ATEX 95 – Conformity Assessment ATEX Products
• GMP – Good Manufacturing Practice
• HACCP – Hazard Analysis And Critical Control Points
• GDP – Good Distribution Practice
• FDA QSR 21 CFR 820 – Quality System Regulation Requirement For Medical Devices
• ISO 26000, ISO 27001, ISO 28000, ISO/TS 29001
Our other services include:
• HALAL consultancy & certification
• Training and consultancy
• MIDA – Government Grant documentation Service for SME’s
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NOVEMBER 2014 |
ENTREPRENEUR
Kindly share how important family members support for Entrepreneur like yourself?
As an emerging entrepreneur the support from family is paramount, my wife Mrs. Janthie Nadarajan handles and manages all household issues. Our still schooling sons Tamilvaanan, 20, Ariharan, 17 and Tasarathan, 7 sacrifices their growing age needs and lifestyle in order to accommodate my business needs. My aging mother Mdm. S.Simanchalam requires attention once a while that I manage wisely. Being born as youngest my siblings too
render their fullest support and tolerate since my journey of self employment commenced.
Did you have any mentor(s) and how you able to assist our community?
Frankly speaking as at now I’m not able to find suitable mentor. Rather, we required highly qualified auditors and recognized accredited body to issue certificates. My strong self confident drives and navigate through most obstacles.
Currently I’m providing free guidance to SMEs that looking to have themselves certified with quality management system. As way of encouraging more Indian SMEs has the minimum requirements we offer very special pricing for Malaysian Indian Business Magazine readers. Business members of our community must understand gone are the days we manage our business the conventional way as our ancestors did. In terms of quality management system our businesses are competing with PET shops or even temples that already been certified.
How receptive and the awareness of Malaysian Indian business people towards services offered by you?
As I said earlier, lots of Indian SME ignores the importance of having quality management system as they rather prefer not to learn the importance of such certifications. Some of them have very negative perception of high cost, lengthy process, need additional staff or failure of meeting the requirements. Those in food industries need to have ISO 22000, GMP and HACCP should they intend to explore overseas market such as China, Australia and Europe. Despite of the odds, we have the following clients on our stable:
• Embun Karisma Resources (M) Sdn. Bhd
• G&G Dessert Products Sdn Bhd• Wireforms A.N. Sdn. Bhd• Karl-Mueller Scientific Sdn Bhd• BS Tech Pte Ltd• Rjeh Resources (M) Sdn Bhd• Universal Pearl Flex Engineering
(M) Sdn Bhd• Maslow Trainers & Consultants
Sdn Bhd
What contribute to your success?
I would says it’s the industry knowledge and how well you are connected with business persons as the more people you know the easier transactions concluded. Solid family backing are necessary to overcome any adversity coupled with self discipline. Interested person may contact myself on 012-745 9731 to discuss further on how we can assist your organisation to be ISO certified or any other services offered by QS CERTIFICATION SDN BHD.
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| NOVEMBER 2014
ENTREPRENEUR
Now you already created a google account to access YouTube platform that enables us to watch, like, and subscribe video. We can also upload videos
upon signing in. However, a Google account don't come with a YouTube channel by default; without a channel, you have no public presence on YouTube. We had discussed channel creation methods in our previous issue, but it can only be done through a computer as currently this can't be done in the Android or iOS YouTube apps.
CREATE COMPELLING CHANNEL TRAILER VIDEO
Bear in mind, we need to attract very niche and targeted viewers to our channel. Your inaugural video plays a very vital role in attracting the potential subscribers to the channel. Viewers who are yet to subscribe to your YouTube channel and visit your channel page, can now be greeted by a video telling them why they should hit the subscribe button. This is an opportunity to show these potential subscribers what you do, and why they should sign up.
YouTube started rolling out in March 2013 this new feature as part of the new “One Channel’ design. The core benefi t of this new design is that your channel will have a uniform look across devices. Other useful features include the ability to create playlists and the ability to link to associated channels straight from your channel homepage. The most exciting feature, as far as creativity goes, is defi nitely the trailer feature. Here’s one nice example of a channel featuring it:
STEPS TO CREATE A GREAT YOUTUBE CHANNEL TRAILER
A trailer video is an advertisement for your channel and fi rst contact point to your potential subscribers. Creating a compelling channel trailer is the most engaging way of introducing your channel, and encouraging your viewers to subscribe, so they’ll make you part of their YouTube habit.
Always keep in mind a poorly produced trailer will force your viewers to click and run away from your page immediately. If you are going to use a trailer it is therefore essential that you make the most of it. Here are some 5 tips for producing a compelling trailer.
PewDiePie is the number ONE channel on Youtube with 31,300,102 subscribers. Forbes estimated the 24 years old college drop out Felix Arvid Ulf Kjellberg, creator of PewDiePie makes US$4.0million per annum out of his Youtube Channel created 5 years ago.
No. 1 Channel on YouTube
with
STRATEGIES TO MAKE MONEY
Part 2
with
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| NOVEMBER 2014
ONLINE BUSINESS
1 Length
Keep it short, possible with a minute maximum. This is enough time to get across a lot of information, but not so long that viewers will switch off. The old rule still applies; your fi rst 10 seconds are the most important and you need to hook the audience in at that point.
2 Give a sense of who you are
Obviously there is no one way to do this as we are all unique. However, you need to be sure that your trailer portrays a good and accurate sense of who you are, what you do and what you have to offer new subscribers. Screen test your trailer with a focus group audience and get feedback. This is worth getting right.
3 Emotion
To quote Bill Woolery: ‘a feature documentary has emotional moments, but a trailer is basically one emotional moment from beginning to end.” Your trailer needs to engage your audience on an emotional level – this emotion needs to be congruent with what your channel is about and the response you want from your audience.
4 Answer important questions
Your audience wants an idea of what kind of videos you create in terms of theme and style. The trailer is also an opportunity to introduce the audience to important characters from your channel videos. It may also be a chance to introduce the audience to your characters' motivations Finally, you need to tell your audience why they should be watching your videos and why they should be watching them now.
5 Speed
Professional movie trailers are fast paced and pick up momentum about half way through. They are exciting which is what makes them so engaging.
MOST COMMON TYPES OF PEOPLE ON YOUTUBE
TOP EARNING MALAYSIAN YOUTUBE CHANNELS
Video Gamers
ComedyFans
MusicLovers
Auto Enthusiasts
Above: An example of short, simple and attractive trailer video
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ONLINE BUSINESS
MALAYSIA'S DIGITAL ECONOMY CONTRIBUTE RM113 BILLION TO GDP
Malaysia’s digital economy is in a good position with the information communication technology sector contributing 12 per cent of the national gross domestic product (GDP).
Multimedia Development Corp's (MDeC) vice-president, Michael Warren, said the healthy contribution amounted to RM113 billion, represented a significant share of the national GDP of RM941 billion in 2012. "To further accelerate this growth, MDeC’s Digital Malaysia 354 Roadmap will game-change Malaysia’s digital landscape and undoubtedly sow the seeds to grow Malaysia into a high-income country driven by innovations of the digital economy by 2020. "MDeC's Digital Malaysia 354 Roadmap has now moved forward to the next phase and details of the roadmap would be revealed soon," he said. Warren said the three digitization trends -– mobile commerce, business intelligence and smart infrastructures -– would have a meaningful impact on companies within the next five years. He said although digitisation was not changing the fundamentals of doing business, it has enabled new business opportunities and opened up possibilities for growth and efficiency gains. "These trends will affect the ways business transactions are conducted and how companies interact with their suppliers, customers and other stakeholders," he said. Warren said leading market research institutes had forecast that as of 2018, Asia-Pacific would become the region with the busiest e-commerce activities and transactions in the world. Fast food chain, Marrybrown, has embarked on an expansion plan in India, eyeing mainly tier two and three cities in the Southern states of the country amid growing demand for its products. Currently, Marrybrown has 48 outlets, of which 44 is located in Tamil Nadu and two each in Bangalore, Karnataka and Kochi, Kerala. Ajith, Director, MGM Entertainments Pvt Ltd, the master franchisee for Marrybrown in India said "by the end of this fiscal we would like to increase the number of outlets to 75 from the current 48," leveraging on the first mover advantage by opening outlets in the smaller towns in the Southern State. According to the report, Marrybrown chain in India is not confined to fried chickens and burgers alone but would also offer flavoured rice and even biryani as well as vegetarian dishes to cater to the local palate. Marrybrown, which is Malaysia's homegrown fast food chain, is currently the world’s largest Halal Quick Service Restaurant (QSR) brand originating from Asia.
HSBC MALAYSIA WINS BEST DOMESTIC CASH MANAGEMENT 2014 AWARD
HSBC Bank Malaysia Bhd's (HSBC Malaysia)been named the 2014 Best Domestic Cash Management Bank in Malaysia for its Global Payments and Cash Management business
in the Euromoney Cash Management Survey. It is also the eighth consecutive year that the bank has been recognized for outstanding service in similar industry in Malaysia. HSBC Malaysia has also been named the Best Global Cash Management Bank and Best Regional Cash Management Bank in Asia for both corporates and financial institutions based on a survey of more than 27, 000 senior finance executives, cash managers and treasurers worldwide.
EASY TAXI UNVEILS REWARD PLAN FOR TAXI DRIVERS
Taxi booking app Easy Taxi has announced a competitive 'Super Easy Taxi' reward plan for Malaysian taxi drivers using its new 'iconic' taxis, ranging from RM200 to RM1,000 per month
depending on their performance as well as customer ratings. Easy Taxi South East-Asia Regional Managing Director Joon Chan said, "Taxi drivers are continuously burdened with financial constraints from many aspects. Easy Taxi also provides monthly bonuses to motivate drivers to improve their service, depending on their daily income from picking up passengers. Easy Taxi Malaysia has already invested around RM10 million since it began operations in Malaysia in 2013, including in upgrading and refurbishing the taxis and in training workshops for taxi drivers.
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MALAYSIA BUSINESS NEWS
MyCC IMPOSES FINANCIAL PENALTY ON CONFECTION, BAKERY PRODUCTS PRODUCERS FOR PRICE FIXING
The Malaysia Competition Commission (MyCC) today issued a proposed decision in relation to a price fi xing agreement between 24 enterprises which are members of the Sibu
Confectionery and Bakery Association (SCBA). The 24 enterprises were found infringing Section 4(2) of the Competition Act after they were discovered agreeing to increase the prices of confectionery and bakery products by between 10 and 15 per cent in Sibu. To remedy this infringement, MyCC proposed to impose a total fi nancial penalty of RM439,000 on the enterprises and directed the enterprises to take steps to ensure that they stop the infringement and comply with the Act. "Price fi xing is a major concern of the MyCC as the restriction of competition is obvious in any price fi xing cases. Such an agreement, conducted by these enterprises of different sizes, provides the parties the opportunity to impose higher prices to maximize profi tability without any competition," MyCC Chief Executive Offi cer Shila Dorai Raj said in a statement.
MICROSOFT HONOURS MALAYSIAN GOVT WITH "EGOVERNMENT EXCELLENCE AWARD"
Microsoft Malaysia has honoured the Malaysian government with the "eGovernment Excellence Award" for its initiatives to leverage on innovative technologies to transform the country.
Microsoft International president, Jean-Philippe Courtois, presented the award to Secretary-General of the Ministry of Science, Technology and Innovation (MOSTI), Datuk Seri Dr Noorul Ainur Mohd Nur, at the Innovative Government 2.0 Summit here recently. Meanwhile, Chief Secretary to the Government, Tan Sri Dr Ali Hamsa, said to achieve the objectives of the National Information Communications Technology Strategic Plan, the government adopted the citizen-centric and the "whole-of-government" approaches which combined people, process and technology to support policy formulation, programme development and delivery outcomes. He said several impactful initiatives were being undertaken towards this end, such as the consolidation of the goverment data centres, goverment cloud computing and government mobile computing.
MALINDO AIMS TO FLY 2.25 MLN PASSENGERS BY YEAR-END
Malindo Air aims to attract about 2.25 million passengers by year-end following the introduction of new routes, including to Singapore and Bandung, Indonesia, by November and mid-December, respectively. The hybrid airline's target is lower than the one made late last year, which aimed to achieve over three million passengers by end-2014. Chief executive offi cer, Chandran Rama Muthy, said late last
year the airline had about one million passengers. "Currently, we managed to get more than half of the target and since the last three months of the year are high peak season we are confi dent to achieve the target," he said. For next year, he said, the airline planned to spread its wing to China, focusing on the southern region. He said Malindo operated six Boeing jets from klia2 and one each was expected to be delivered next month and in December respectively.
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NOVEMBER 2014 |
MALAYSIA BUSINESS NEWS
52
| NOVEMBER 2014
SMALL BUSINESSES HAVE NEW OPPORTUNITY TO INCREASE CUSTOMER BASE
Small business owners in the country from street vendors to shopkeepers from various trades now have an opportunity to "pull in" customers via their mobile phones using a unique
application called 365Mshop. With this application installed, all the vendors have to do is to make an initial investment of RM100, which will allow them to provide their customers with top-up for their prepaid mobile lines from any major local telecommunication company, 24 hours a day.They can also perform international mobile top-up to 12 countries, including Indonesia, India, Bangladesh, Nepal, Vietnam and Philippines. The promoter of this scheme is a well known Telco agency, Hussein Resources Sdn Bhd, which also provides free training to those interested. "The service provided a huge opening for small businesses to ride on the demand of top-up services.
AFFORDABLE URBAN HOMES, SUSTAINABLE JOBS AND FOOD SECURITY TO SOLVE CITY SLUMS
Building on the success in poverty relief achieved through self-supporting high-tech "smart villages," Malaysian innovators have created blueprints for an urban community counterpart
with affordable homes, food security and sustainable jobs, aiming to solve the growing global problem of squalid city slums. Similat to the 50-acre smart village sites, the 5-acre urban version provides affordable accommodation with educational and community facilities and incorporates innovative employment opportunities and food security through aquaculture and state-of-the-art water-efficient greenhouse-based agriculture. The city neighbourhood model features a pre-fabricated, four-story walk-up apartment building created largely from post-consumer materials. The first such
building, with 32 apartments, was recently assembled in 16 weeks for RM4.8 million - including land costs - by Malaysia's IRIS Corporation in Pahang. The blueprints were presented at the 4th meeting of Malaysia's Global Science and Innovation Advisory Council (GSIAC), convened at the New York Academy of Sciences (NYAS) in New York on 24th September 2014. Chaired by Prime Minister Najib Razak, GSIAC is a body of distinguished national and international leaders in economics, business, science and technology guiding Malaysia's sustainable development towards a goal of RM64,000 per capita annual income by 2020. GSIAC is run jointly by the Malaysian Industry-Government Group for High Technology and NYAS.
MALAYSIA BUSINESS NEWS
RENAULT TO ENTER USED CAR BIZ IN INDIA; 2 NEW MODELS IN 2015
French auto major Renault is targeting a market share of over 5 per cent in India, is also leveraging on its 4,500 strong R&D Centre in Chennai to come up with products which are "right
for the country". "India is the biggest challenge for Renault in the next two years, we have high ambitions for the Indian market. It is very important for us," Renault Chairman of AMI (Africa, Middle East and India) Region Bernard Cambier says on the sidelines of Paris Motor Show. Spelling out the company's new business plans, he said: "We have plans to develop some new services. I have ambition with Sumit Sawhney (Renault India Country CEO and MD) to develop the used car business and lot of things like that." Sawhney said the entry into used car business would help the company in the overall brand building. Stressing that Renault doesn't want to be a marginal player in India, he said: "One point is that wherever we want to go we want to have a strong entry in that segment. We don’t want to be a marginal player in that segment, so that is a clear vision. So we are building a strong runway for Renault in coming years." He added that the two segments would be able to push the company's market share in India to over 5 per cent in the next three years.
SMALL STORES GO OUT OF BUSINESS AS CONSUMERS FLOCK ONLINE
Online shipments were 7.6 percent of all mobile phone sales in December 2013, according to International Data Corporation; by June, these had climbed to 10.4 per cent. These numbers
are sure to rise further because popular brands like Motorola and Xiaomi are selling their new models online. The All-India Mobile Retailers' Association is lobbying the government, at the centre as well as in the states, to contain "predatory online prices", and has convinced Samsung to launch some key models only offl ine. "Today, it is unethical prices. Tomorrow it could be unavailability of products, leading to a monopoly of these e-commerce giants," says Dhiraj Malik, the secretary general of the association, with visible anxiety. Other sectors too are seeing buyers moving online in droves: books, footwear, watches, spectacles, apparel and travel. Even car dealers may have cause to worry because Snapdeal, the homespun e-retailer, now even sells a car, the Mahindra Scorpio. Online greengrocers have become active in some areas of Bangalore, Mumbai and Delhi. Even those who sell cinema tickets in black will feel the heat. Tickets for Agadu, the latest release of Telugu superstar Mahesh Babu, were recently spotted online - at a premium, of course. With buyers from big cities and small towns alike preferring to shop online, the country is at the cusp of an e-retail revolution. A July report by Technopak Advisors, a retail consultancy, says e-retail will rise from $2.3 billion (for fi nancial year 2014) to $32 billion by 2020. This can also be seen as a potential loss of business for offl ine retailers. The shopkeepers - there are over six million big and small stores in the country - watch helplessly as business erodes slowly but steadily.
ABOVE 4 Wheel DriveRenault
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INDIA BUSINESS NEWS
INDIA BUSINESS NEWS
US TO HELP INDIA DEVELOP THREE SMART CITIES
The U.S. will help India in developing three smart cities in Allahabad, Ajmer and Visakhapatnam apart from joining coordinated efforts with civil society and local authorities to provide clean water and sewage facilities in 500 cities in the country. This announcement was made after the talks between Prime Minister Narendra Modi and President Barack Obama recently. The Indian government plans to develop
100 smart cities and in this regard an allocation of Rs 7,060 crore (Rs 70.60 billion) was proposed in the Union Budget. While presenting the Budget for 2014-15, Finance Minister Arun Jaitley had said the Prime Minister has a vision of developing 100 smart cities as satellite towns of larger cities and by modernizing the existing mid-sized cities. "With development reaching an increasingly large number of people, the pace of migration from the rural areas to the cities is increasing," Jaitley had said.
FIXED DEPOSITS MAY NOT GIVE YOU HIGHER RETURNS IN FUTURE
Banks are likely to pare term deposit rates in the near-term, as muted credit demand with its cascading effect on loan yields is threatening to erode their net interest margin (NIM). The yield on advances for
lenders has been declining steadily, as corporate houses are reluctant to borrow money from banks. This, combined with high deposit rates, have increased the stress on banks' net interest margin, bankers said. "Yield on advances has been decreasing. Hence, interest rates on some of the deposits will probably have to be reduced. I expect deposit rate cut to start in the next few weeks," says Ranjan Dhawan, executive director of Bank of Baroda. The state-run lender's global yield on advances had narrowed to 8.31 per cent at the end of June, from 8.46 per cent a year earlier. A few banks have already slashed deposit rates in certain buckets and many others are expected to mirror the move. State Bank of India has announced a 25-basis point (bp) interest rate cut on deposits maturing in one to three years from September 18. RBI indicated loan demand has not improved, despite the beginning of the festive season. ‘Considering the fact that credit has not picked up much, the system is having suffi cient liquidity, companies are having various avenues for raising funds, and investment climate is yet to turn around, going forward, banks may reduce the deposit rate as has been done by some large banks," T M Bhasin, chairman of Indian Banks' Association, said.
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Neuromorphic computing
If you ask me to name one advanced technology which brings us nearer to the dream of Artifi cial Intelligence[AI] to reality in the near future it is Neuromorphic Computing
technology. From the name itself we can defi ne it helps us to create robots and chips which could function like our human Neural system. Researchers have been trying to create computer that work, think and pass information like Brain!!!. Untill now as I am writing this article it is not made fully possible to create a robot that would think and work as human, thats the ultimate aim of the scientists of today to achive excellence in Artifi cial Intelligence.
With the help of this Neuromorphic technology now scientists happy that they are nearing their dream of fully functional AI robot.
What the Future Holding for You
The skilled professionals and researchers call themselves as neuromorphic engineers, who were highly expertise in these area of neural networking in robotics with relationship and integration with Neuromorphic computing.
Their goal, according to Karlheinz Meier, a physicist at the University of Heidelberg is to design a computer that has some - and preferably all - of three characteristics that brains have and computers do not. These are: low power consumption (human brains use about 20 watts, whereas the supercomputers currently used to try to simulate them need megawatts); fault tolerance (losing just one transistor can wreck a microprocessor, but brains lose neurons all the
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EMERGING TECHNOLOGY • by Ganesh Murugan
time); and a lack of need to be programmed (brains learn and change spontaneously as they interact with the world, instead of following the fixed paths and branches of a predetermined algorithm).
To achieve these goals, however, neuromorphic engineers will have to make the computer-brain analogy real. And since no one knows how brains actually work, they may have to solve that problem for themselves, as well. This means filling in the gaps in neuroscientists’ understanding of the organ. In particular, it means building artificial brain cells and connecting them up in various ways, to try to mimic what happens naturally in the brain.
“Two of the most advanced neuromorphic programmes are being conducted under the auspices of the Human Brain Project (HBP), an ambitious attempt by a confederation of European scientific institutions to build a simulacrum of the brain by 2023.”
Is it Possible?
An important property of a real brain is that it is what is referred to as a small-world network. Each neuron within it has tens of thousands of synaptic connections with other neurons. This means that, even though a human brain contains about 86 billion neurons, each is within two or three connections of all the others via myriad potential routes.
In both natural brains and many attempts to make artificial ones memory-formation involves strengthening some of these synaptic connections and pruning others. And it is this that allows the network to process information without having to rely on a conventional computer program. One problem with building an artificial small-world network of this sort, though, is connecting all the neurons in a system that has a lot of them.
The Human Brain Project
There remains, of course, the question of where neuromorphic computing might lead. At the moment, it is primitive. But if it succeeds, it may allow the construction of machines as intelligent as—or even more intelligent than—human beings. Science fiction may thus become science fact.
Moreover, matters may proceed faster than an outside observer, used to the idea that the brain is a black box impenetrable to science, might expect. Money is starting to be thrown at the question. The Human Brain Project has a €1 billion ($1.3 billion) budget over a decade. The BRAIN initiative’s first-year budget is $100m, and neuromorphic computing should do well out of both. And if scale is all that matters, because it really is just a question of linking up enough silicon equivalents of cortical columns and seeing how they prune and strengthen their own internal connections, then an answer could come soon.
vWe would expect these researching companies and scientists would give us an artificial brian might be in 2025.Even gaint IT companies are in this competetion to pioneer this technology of neuromorphic computing. Lets wait for an awesome result to surprise human race.
Complied by Ganesh Murugan, MBA,IIT (PMP), PhD (Perusing) Business Analyst, Solution Architect and CEO of eSolutions Webbers Sdn Bhd
Skype : esolutions_ganesh
: ganesh murugan
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COMMERCIAL RADIO MALAYSIA [CRM] GET TOGETHER
Commercial Radio Malaysia (CRM) recently organized a get-together with its members, partners, and the media to acknowledge their
support of the radio industry in the past year. The event was held at the PLOY restaurant in Damansara Heights.
Malek Ali (BFM Media Sdn Bhd, Founder), Khairun Hafinaz Che Ahamed Sudagar (Manager - Media Management & Group Marketing, TM), Rohanah Jusin (Assistant General Manager – Media Management & Group Marketing, TM), Kudsia Kahar (Star Radio Group, Deputy Group Chief Broadcast Officer), Wan Ahmad Kamal (Executive Vice President – TM Enterprise), Afiz Abdullah (Assistant General Manager, Broadcast and Media, TM), Jeffrey Raymond (Astro Radio, Head of Research), Nisha Sundrum (Star Radio Group, Assistant Manager, Programme), Faisal Khalil (Star Radio Group, Director, Marketing), Hafinaz Che Ahamed Sudagar (Manager - Media Management & Group Marketing, TM), Rohanah Jusin (Assistant General Manager – Media Management & Group Marketing, TM), Hawa Abdul Hamid (Laureate, General Manager) were among present at the get - together.
Malaysian Indian Business Magazine was represented by its editor Arikrishnan Subramanian and business development representatives Darsshan and R. Navaa.
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Neem cultivated in the Indian subcontinent is an omnipotent tree and a sacred gift of nature known botanically as Azadirachta indica A.Juss. The
Latinized name of neem, Azadirachta indica, is derived from the Persian, Azad means “free”; dirakhtmeans “tree”; i-Hind means “of Indian origin”. Hence it literally means “the free tree of India”. The Sanskrit name of the neem tree is ‘Arishtha’ meaning ‘reliever of sickness’and hence is considered as ‘Sarbaroganibarini’. The neem tree is an incredible plant that has been declared the “Tree of the 21st century” by the United
Nations while in 1992 US National Academy of Science proclaimed it “Neem: A tree for solving global problems.”
Neem is perhaps the most useful traditional medicinal plant in India has been used extensively by humankind to treat various ailments before the availability of written records which recorded the beginning of history. During the last fi ve decades, neem is considered as a valuable source of unique natural products for development of medicines against various diseases and also for the development of industrial products.
In 1942, Salimuzzaman Siddiqui extracted three bitter compounds from neem oil, which he named as nimbin, nimbinin, and nimbidin. He is the fi rst person introduce Neem Tree to natural products chemist.nimbinin, and nimbidin. He is the fi rst person introduce Neem
PREHISTORICAL OMNIPOTENT MEDICINALPLANT: NEEM
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ANCIENT MEDICINE • by P. Annantharajan
THE VILLAGE PHARMACY
Neem has been used by humankind from time immemorial as a deterrent for smallpox and other infectious diseases and is also considered to possess powers to ward off evil spirits. All parts of the neem tree are commonly used in traditional Indian medicine for household remedy against various human diseases. For centuries, millions have cleaned their teeth with neem twigs, smeared skin disorders with neem leaf juice, taken neem tea as a tonic,and placed neem leaves in their beds, books, grain bins,cupboards, and closets to keep away troublesome bugs. The tree has relieved so many different pains, fevers, infections,and other complaints so that it has been called “the village pharmacy.” In rural India, peoples often used water decoction of neem leaves for the prevention and treatment of various ailments.
Scientist now believing that the Siddha neem preparation able to brought down symptoms and speeded up the recovery of patients affected by dengue and the followings:
ORAL CARE
Azadirachta indica [Neem] leaves possessed good anti bacterial activity, confirming the great potential of bioactive compounds and is useful for rationalizing the use of this plant in primary health care. Scientific researcher found that the extracts of Neem when used as medicinal plant, could be useful for the growth inhibition of the carcinogenic bacterium, S. sobrinus which found on tooth cavities of humans.
The earliest mention about the uses of medicinal plants were foundin Thirumular Thirumantiram-Ennayiram,
Tholkappiam and the ancient Tamil works of Sangam literature. , The first medicinal plant
mentioned as well as found a place,in ancient Tamil literature is neem or
margosa which were believed to have been written thousands of years ago
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SOME MEDICINAL USES OF NEEM IN AYURVEDA
PART MEDICINAL USE
Leaf Eye Problem, Leprosy, intestinal worms, skin ulcers, anorexia, biliousness
Bark Analgesic, alternative and curative of fever
Flower Bile suppression, elimination of intestinal worms and phlegm
Fruit Relieves piles, intestinal worms, urinary disorder, phlegm, eye problem, diabetes, wounds and leprosy
Twig Relieves cough, asthma, piles, phantom tumour, intestinal worms, spermatorrhoea, obstinate urinary disorder , diabetes
Gum Effective against skin diseases like ringworms, scabies, wounds and ulcers
Seed pulp Leprosy and intestinal worms
Oil Leprosy and intestinal worms
Root, barks, leaf, fl owers Blood morbidity, biliary affl ications, itching, skin ulcer, burning sensation and fruits together and leprosy
FAST FACTS
NEEM1. Native to India2. Noted for its drought resistance3. Considered a weed in middle east 4. Neem oil is toxic is consumed largely5. Great potential as a fertilizer6. Improves soil fertility and water holding
capacity, and can neutralise acidic soils
Considered a weed in middle east Neem oil is toxic is consumed largely
Improves soil fertility and water holding capacity, and can neutralise acidic soils
Leaf Eye Problem, Leprosy, intestinal worms, skin ulcers, anorexia, biliousness
Bark Analgesic, alternative and curative of fever
Flower Bile suppression, elimination of intestinal worms and phlegm
Fruit Relieves piles, intestinal worms, urinary disorder, phlegm, eye problem, diabetes, wounds and leprosy
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ANCIENT MEDICINE
ANCIENT MEDICINE
REGULATE BLOOD GLUCOSE LEVEL
Aqueous extract of neem leaves signifi cantly decreases blood sugar level and prevents adrenaline as well as glucose-induced hyperglycaemia concluded a scientifi c research. Regularly consuming in early morning overnightly soaked tender neem leaves tea help to regulate. Drink it in empty stomach for better results .
SEXUALLY TRANSMITTED DISEASE
Neisseria gonorrhoeae [NG] remains one of the major sexually transmitted diseases worldwide and it remain a challenge for public health particularly in the United States. Untreated, NG enters the rest of body through bloodstream and go into throat, eyes, bones, joints and other tissues which often misdiagnosed as arthritis. Neem creams believed to be effective against the NG bacteria as well as improving the immune system within female private part.
URINARY TRACT INFECTION
In most cases urinary tract infections causes painful urination due to spreading of bacteria from the rectum to the bladder via urethra. Drinking neem leaf tea made from fi ve leaves twice a day for a week relieve the infections. Continous drinking neem leaf tea assist to clean up remaining infections even though symptoms not clearly prevail.
CHOLESTEROL
Neem leaves reduced serum cholesterol by about 30% beginning two hours after administration and kept to the level for an additional four hours. Since neem is a safe herb when used in low doses, drinking neem tea for a month to stabilize cholesterol levels recommended. Neem tea may be an alternative for those need only small reduction or after eating expectionally fatty meal.
BLOOD PURIFIER
Neem has been a major blood purifi er in the siddha medicine as it could remove toxins from the blood and promote a healthy circulation. Small amounts of neem leaf extracts have been found to protect the liver from damage. Neem also able to oxidize the blood to promote healing.
GASTRITIS
Drinking Neem Tea or indest neem leaves reduce discomfort of Gastritis , a imfl ammation of mucous membrane lining the stomach. Gastritis usually caused by aspirin, alcohol and Campylobacter bacteria. The anti infl ammatory and anti-bacterial properties of neem reduce the concentration of acid in the stomach to provide relief effects of gastritis.
IMMUNITY BOOSTER
The aqueous extract of neem bark possesses anticomplement activity, acting both on the alternative as well as the classical pathway of complement activation in human serum. Recently, an aqueous extract of stem bark has been shown to enhance the immune response. Neem oil has been shown to possess immunostimulant activity by selectively activating the cell-mediated immune mechanisms to elicit an enhanced response to subsequent mitogenic or antigenic challenge.
Neem also boosts the body's macrophage response, which stimulates the lymphocytic system, and boosts production of white blood cells. Neem oil acts as a non-specifi c immunostimulant and that it selectively activates the cell-mediated immune.
Neem, the versatile medicinal plant is the unique source of various types of compounds having diverse chemical structure identifi ed by Siddhars and agreed upon by the modern science. In fact, time has come to make good use of centuries-old knowledge on neem through modern approaches of drug development. For the last few years, there has been an increasing trend and awareness in neem research.
P. Annantharajan, NDA Practitioner and Natural Treatment Health consultant based in Klang. He can be reached at
annantha.rajan
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YOUTHS AIMS TO ELIMINATE POVERTY
Malaysian Community Development Organisation [MCEO] born with a strong desire to eliminate poverty and uplift marginalized communities through empowerment and education. They held their inaugural fund raising dinner
cum official launching at Sri Mariamman Hall, Jalan Mengkuang, Butterworth Penang on September 28, 2014.
It’s Founder and President, Mr Jeevithan P. Ganasan with much courage and confident told Malaysian Indian Business, MCEO able to make realistic differences in the community and develop competent Malaysians whom capable of standing on their own feet and have a mind-set to excel instead of depending on charitable hand-outs or goodwill from others to survive.
Present at the event were its patron Dato’ Thasleem Mohamed Ibrahim Al. Haj, Mr Parthiban Maha, Managing Director of Kumaran & Company Sdn Bhd, Mr. K Fairos Kamal, Managing Director of Nasi Kandar K Fairos Kamal, Mr. L.Sivasubramaniam, Mr. Mathiyalagan and Mrs Padma Narayanan representing political parties.
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EVENT COVERAGE
