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Renewing your Cisco Select CertificationStep by Step GuideSeptember 2013

Welcome Back.

© 2013 Cisco Systems, Inc. All rights reserved.

By now you may have received your re-certification notice. You have 90 days prior to your anniversary date to begin the Select re-certification process and you will notice your status has moved from “Approved” to “Re-Cert”. Once you complete the Small and Midsize Business Specialization exams, please submit your application in the CSApp tool. Your company will be automatically approved if all of the requirements are met.

As a reminder, here are the easy steps for you to renew your Select Certification.

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© 2013 Cisco Systems, Inc. All rights reserved.

1. You should already have one, however, if for any reason you do not, now is the time to apply for a Cisco.com user ID https://tools.cisco.com/RPF/register/register.do You will receive an automated response with the assigned ID. A Cisco.com ID allows you access to all of the partner tools, resources, and events available on Cisco.com and Partner Central.

Apply for a Cisco.com PasswordStep 1

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Associate Yourself with Your CompanyStep 2

© 2013 Cisco Systems, Inc. All rights reserved.

1. Visit Partner Self Service (PSS) at http://tools.cisco.com/WWChannels/GETLOG/login.do to associate yourself with your company. Being associated with a partner company grants you partner-level access to tools and resources. You may also update your profile information here.

2. You can download a Partner Self Service User Guide from within the application, or view a Quick Reference Guide at www.cisco.com/warp/public/765/tools/pss/Reference.html.

This is one of the most important steps to ensure that you and your company gain access to all partner tools and resources.

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Certify Individuals via Courses and ExamsStep 3

© 2013 Cisco Systems, Inc. All rights reserved.

1. Visit Specialization to review requirements and learning map for the Cisco® Small and Midsize Business Specialization role.

2. Plan which people will fill the required roles (account manager and engineer), and create a training plan for them to ensure that they meet any prerequisites and know which courses and exams they must take.

3. Prepare for the required exams by taking the recommended Small and Midsize Business Specialization training courses, available in e-learning format. Instructor-led training is also available in some areas.

4. Once desired training is complete, register for the online exams, administered globally by PearsonVue at www.pearsonvue.com/cisco/online/.

The Cisco Small and Midsize Business Specialization requires two roles: one account manager (AM) and one engineer (EN). The two required Small and Midsize Business Specialization exams are: SMB Solutions for Account Managers (700-505) SMB Solutions for Engineers (700-501)

The same individual can fill both the account manager and engineer roles. Once an individual has passed an exam, it can take up to ten business days for the results to appear in the Partner Self Service (PSS) (http://tools.cisco.com/WWChannels/GETLOG/login.do) and CSApp tools (http://tools.cisco.com/WWChannels/cpapp/selectGeo.do). Both exams must be passed before the Small and Midsize Business Specialization application can be submitted.

See Step 4: Renew Your Small and Midsize Business Specialization to learn how to complete the Certification and Specialization Application.

Here are two tips to ensure that the exam data moves quickly from the testing center into Cisco’s databases:

• Ensure that all people taking exams are associated with your company in Partner Self Service (PSS).

• Each individual needs to sign the Cisco Career Certification and Confidentiality Agreement in order for the exam to show as completed. This agreement can be signed online.

If the partner has validated that the individual is associated with the company and the certification agreement has been signed, however, individuals who have passed tests are still not showing in the system, open a case with the Cisco Customer Service Central (formerly Partner Relationship Team - PRT) online at www.cisco.com/go/cs.

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Renew Your Cisco Small and Midsize Business SpecializationStep 4

© 2013 Cisco Systems, Inc. All rights reserved.

1. Use the CSApp tool at http://tools.cisco.com/ WWChannels/cpapp/selectGeo.do. The Specialization Planner tab allows you to monitor the progress of the individuals scheduled to fill the required roles.

i. Select the theater and country for your company, add the name of your company, choose “Small and Midsize Business Specialization” from the list of qualifications, choose “Re-Cert” for Qualification Status, and click “Search.”

ii. Select the radio button for your company and press “Select.”

iii. Select the Specialization Planner tab, the Small and Midsize Business Specialization, and all (or the desired) roles. This shows you the requirements for each role and any individuals who already meet these requirements.

iv. If you’d like to see the status of the individuals in your company, you can select the “Contacts close to meeting requirements” hyperlink. This tab shows all company contacts and lists the requirements each individual is still missing.

2. Once both specialization roles (account manager and engineer) are met and the individual’s name(s) appear in the drop-down menu as available,click on the Specialization Application tab within the CSApp tool (http://tools.cisco.com/WWChannels/cpapp/selectGeo.do) to submit your application (Figure 1).

Figure 1 Specialization Application tab Within the CSApp Tool

i. Select the Small and Midsize Business Specialization.

ii. Allocate the job roles to the individuals who meet the requirements, then press the “Next” button.

iii. Review the Summary page and press the “Next” button.

iv. Confirm the candidates who will hold the required job roles on the Summary page, then press the “Next” button.

v. Accept the Cisco Indirect Channel Partner Agreement (ICPA) and the terms and conditions, then press the “Next” button.

vi. If you are ready, submit your Small and Midsize Business Specialization application.

You can open the application for the Small and Midsize Business Specialization without completing it. It will have a status of “In progress” within the CSApp tool for up to 90 days while you continue to make progress toward completing the requirements.

All company administrators will receive an email from cpapp-program@cisco.com notifying them that an application for renewal has been submitted for the Cisco Small and Midsize Business Specialization. Within 24 hours, you should receive a notification that your company has renewed the Small and Midsize Business Specialization. This email will also be from cpapp-program@cisco.com. The CSApp tool will then reflect your Small and Midsize Business Specialization by showing the status as “Approved.” The specialization is valid for one year, the anniversary date will be one year from the previous anniversary date.

3. To renew the Cisco Select Certification, you must now complete and submit the Select Certification application in the CSApp tool, as described in Step 5: Renew Your Cisco Select Certification.

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1. Enter the CSApp tool to begin your renewal (http://tools.cisco.com/WWChannels/cpapp/selectGeo.do).

i. Select the theater and country for your company, add the name of your company, choose “Select Certified Partner” from the list of qualifications, choose “Re-Cert” for Qualification Status, and click “Search.”

ii. Select the radio button for your company and press “Select.”

iii. Choose the Select Certification and press the “Next” button.

iv. Check the appropriate boxes to validate your support capabilities (note: customer satisfaction [CSAT] responses are not required for this level of certification), then press the “Next” button.

v. Review the Summary page and press the “Next” button.

vi. Review the terms and conditions and press the “Next” button.

vii. Confirm that all requirements are met and submit the application (Figure 2).

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Renew Your Cisco Select CertificationStep 5

© 2013 Cisco Systems, Inc. All rights reserved.

Figure 2 Submitting the Certification and Specialization Application

You can open the application for the Select Certification without completing it. It will display a status of “In progress” within the CSApp tool for up to 90 days while you continue to make progress toward completing the requirements.

All company administrators will receive an email from cpapp-program@cisco.com notifying them that an application for renewal has been submitted for the Cisco Select Certification.

Within 24 hours, you should receive a congratulatory email stating that your company has renewed its Select Certification. This email will also be from cpapp-program@cisco.com. The CSApp tool will then reflect your Select Certification by showing the status as “Approved.” The certification is valid for one year, the anniversary date will be one year from the previous anniversary date.

Once Your Select Certification Is ApprovedOnce your Cisco Select Certification is approved, you will receive a congratulatory email containing a link to an online welcome kit. The welcome kit includes links to logos, press release templates, collateral, Partner Enablement information, Partner Central URLs, and a link to Marketplace, where you can order a complimentary electronic PDF certificate. Plaques may be purchased for a fee.

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Have you:

• Registered for and received your Cisco.com password?

• Associated yourself with your company in Partner Self Service?

• Completed and passed all required trainings to proceed with your renewal?

• Completed your Small and Midsize Business Specialization?

• Renewed your Select Certification?

• Once you have renewed your Small and Midsize Business Specialization, have you enrolled into Value Incentive Program (VIP) - Express Track?

If you have any questions, please contact Cisco Customer Service Central (formerly Partner Relationship Team - PRT) at www.cisco.com/go/cs.

Thank you and good selling.

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) DDM13CS4142 09/13

Checklist for Successful RenewalStep 6