reimagining a performance culture
TRANSCRIPT
#WFwebinar
Sponsored by
The presentation will begin at the top of the hour.
A dial in number will not be provided.
Listen to today’s webinar using your computer’s speakers or headphones.
Welcome to the webinar!
#WFwebinar
Sponsored by
Tools You Can Use Audio Control
– A dial in number will not be provided.
– Adjust the volume by sliding the indicator in the Media Player box to the right.
– Also check your computer’s volume for external speakers or headsets.
#WFwebinar
Sponsored by
Tools You Can Use
Speaker Bios
Resources
Media Player Q&A
Slides
Help
Post Event Evaluation Share This
Group Chat
HRCI & SHRM
WF Webinars
#WFwebinar
Sponsored by
1. May I receive a copy of the slides? YES! Click on the resource list located on the top right portion
of your screen.
2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the
presentation on-demand.
3. Is this webinar HRCI or SHRM certified? YES! The HRCI certification code will appear in the box to the
right of the slides after the required watch-time has elapsed.
Frequently Asked Ques6ons
perkinswill.com 5
HELLO!
MARK RHEIN ANN PETERS
Director, Learning and Development Perkins+Will
Manager, Learning and Development Perkins+Will
THRIVE REIMAGINING PERFORMANCE CULTURE
perkinswill.com 7
TODAY
ABOUT US
BUSINESS NEEDS
TESTING
NEXT STEPS
Perkins+Will Why the change? What we’ve learned
Communication
perkinswill.com 8
ABOUT THE FIRM
AREAS OF PRACTICE
DISCIPLINES OUR TEAM OF 2,000 TALENTED STAFF
Atlanta Boston Chicago Dallas Hamilton Houston Los Angeles Miami Minneapolis New York North Carolina
San Francisco Seattle Toronto/Ottawa Vancouver Washington DC Dubai London Sao Paulo Shanghai Corporate
Corporate + Commercial + Civic Cultural Healthcare Higher Education Hospitality + Mixed-Use + Residential K-12 Education Science + Technology Sports + Recreation Transportation
Architecture Branded Environments Interiors Landscape Architecture Planning + Strategies Urban Design
9
perkinswill.com
We believe that design has the power to positively transform people and the planet.
perkinswill.com 10
WE ARE…
OUR PEOPLE
OUR PROJECT TEAMS
OUR LEADERSHIP
OUR BELIEFS
Passionate Creative Active Curious ‘Beautifully Nerdy’ Diverse
Fast paced Collaborative Multi-disciplinary Led by a Project Manager and Design Principal
Less Corporate Structure, more collective leadership Entrepreneurial We think global and act locally in our offices
Social + environmental responsibility Focus on Health + wellness Design has the power to transform lives and enhance communities
11
perkinswill.com
BUSINESS NEEDS
perkinswill.com 12
WHAT WE HEARD
Employees and leaders agree Employees feel they received meaningful feedback (3.6/5) Leaders feel they provided meaningful feedback (3.6/5)
87% Employees want feedback more than once a year
At least twice a year At least four times a year
More focus on conversations
Comments reflect the desire to focus more on goal-driven
conversations and less on writing and ranking competencies. 62%
. . .
perkinswill.com 13
HYPOTHESIS
THROUGH MORE AND BETTER CONVERSATIONS AND CONNECTIONS WE HAVE THE OPPORTUNITY TO…
1 Build better relationships
.
3 Improve employee
recruitment, engagement, and
retention.
2 Improve employee and
firm performance.
perkinswill.com 14
CURRENT STATE
EMPLOYEES WANT FEEDBACK MORE
THAN ONCE A YEAR
MORE FOCUS ON
CONVERSATION
MERIT OR BONUS
ANNUAL FEEDBACK
JANUARY DECEMBER
15
perkinswill.com
Imagine waiting until the end of the year to get a summary of your Fitbit step count. The information obtained wouldn’t be as timely or relevant, and it certainly wouldn’t change much behavior.
Kris Duggan CEO at Betterworks
perkinswill.com 16
1. TIMING AND FREQUENCY The future
JANUARY DECEMBER
CHECK-IN 1
CHECK-IN 2
CHECK-IN 3
perkinswill.com 17
1. TIMING AND FREQUENCY The future
JANUARY DECEMBER
TOUCH POINT
CHECK-IN 1
CHECK-IN 2
CHECK-IN 3
perkinswill.com 18
1. TIMING AND FREQUENCY The future
THE APPROACH WHAT IT LOOKS LIKE FREQUENCY + TIMING
Touchpoint
• 15 min. stand-up meeting
• Quick verbal feedback
• E-mail accolade
• Group meeting/coaching
• Shout-out in a team meeting
• Grab a cup of coffee
Depends on the role and professional experience
Check-In
• Deeper feedback, career, and development
• 2-Way conversations
• Future-focused
• Employee-driven
Recommend 3x / year
perkinswill.com 19
2. ROLES AND RELATIONSHIPS
MY ROLE AS A PARTNER (EMPLOYEE)
MY ROLE AS A CHAMPION (SUPERVISOR)
• I seek feedback and use it to get better. • I provide insight on performance
• I share what matters to me and will help me
in my future.
• I help people achieve and do things in the future
that they couldn’t have done before.
• I ensure my work is worth the effort
and focus on results.
• I am consistent with who and how I provide
recognition for individuals and teams.
perkinswill.com 20
3. FOCUS AREAS
DEVELOPMENT
CAREER
FEEDBACK
“Where I want to go; what I aspire to”
“What I’m good at; where I need to
improve”
“What and how I will grow and learn”
21
perkinswill.com
TESTING
perkinswill.com 22
OVERVIEW
What + Why To try a new approach to performance management and collect feedback in order to validate and make changes.
Who 70+ pairs across the firm who represent a diverse group of roles, disciplines, and experience levels.
When July – September
How
Step 1 ü Select pairs
Step 2 ü Kick-off and skill development of pairs ü Baseline/pre test survey
Step 3 ü Pairs complete 1 check-in and multiple touch-points ü HR + LD periodically check progress
Step 4 ü Closing session ü Post test survey
Step 5 ü L+D analyzes and communicates results
perkinswill.com 23
TESTING
WHAT + WHY
WHO WHEN HOW
• To try a new approach
• Collect feedback • Validate and make
changes.
70+ Champion/Partner pairs across the firm
July – September
1. Select pairs
2. Kick-off and skill development
3. Baseline/pre test survey
4. Pairs complete 1 check-in and
multiple touch-points
5. HR + LD check progress
6. Closing session
7. Post test survey
8. Analyze + communicate
results
perkinswill.com 24
TEST THEMES WHAT WORKED: “Based on your experience as a tester, what insights do you have?”
CONVERSATIONS
‐ “THRIVE encourages different and better conversations
(goals, career, frustrations).”
‐ “I literally was able to address a performance and
development need that I wouldn’t have otherwise.”
RELATIONSHIPS
‐ “This brought my current reviewer and me to a new
level.”
‐ “I didn’t know my Champion/Partner, but now I do!”
CLARITY + FOCUS
‐ “I know with whom to work and discuss issues.”
‐ “The THRIVE framework helps me know what to do.”
COMMUNICATIONS + REMINDERS
‐ “Regular ‘nudges’ and communication keep THRIVE
front and center.”
perkinswill.com 25
TEST THEMES THINGS TO CHANGE/IMPROVE: “Based on your experience as a tester, what insights do you have?” STRUCTURE “We appreciate the flexibility but a little more guidance on approach would help.” “Some simple technology would be helpful to record progress.”
PAIRINGS “How long should Champion/Partner be paired?” “Give guidance when Champion/Partner don’t work directly together.”
REINFORCE ROLES + RESPONSIBILITIES “Provide us with reminders of what each role should do and how held accountable.”
26
perkinswill.com
COMMUNICATION
perkinswill.com 27
STAKEHOLDER ANALYSIS
• CEO
• CTO
• Office Leadership
• HR Managers
• Principals
• Associates
• Employees
Keep Satisfied Manage Closely
Monitor (Minimum Effort) Keep Informed
PO
WE
R
INTEREST
High
High Low
Low
perkinswill.com 28
COMMUNICATION PLAN
• Treat it like a new product launch
• Be creative
• Have fun with it
• Humanize it (less corporate feel)
Fun intro video
Staff meetings
Happy hour!
E-mail teasers
perkinswill.com 29
LESSONS LEARNED
• Analysis is Critical
• Involve Your Audience
• Best Practices and Other’s Success are Helpful,
But…
• HR and L+D’s Role
• Have Fun
perkinswill.com 30
SUMMARY
THRIVE WILL IMPROVE EMPLOYEE ENGAGEMENT + PERFORMANCE
THROUGH
• More connections throughout the year
• Broader conversations: Performance/Feedback, Development,
Career
• A simple framework and support tools
32
perkinswill.com
THANK YOU
#WFwebinar
Sponsored by
Please complete the
webinar evaluation.
#WFwebinar
Sponsored by
Register for the next Webinar! The $687B Question: Is Employee Engagement the
Driver of Business Success? Tuesday, January 17, 2016
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Workforce Webinars at
events.workforce.com/webinars
OR click the icon on the widget bar!