Quest International Users Group 2014 Annual Report

Redefining Engagement

2013-2014 President Letter

2013-2014 Board of directors

PresidentPatrick Kys, Lafarge Americas

executive vice PresidentKevin Touchette, Washington Corporations

treasurerJames Watson, Energy Alloys, LLC

at-Large officerDavid Lyle, Carolina Biological Supply

at-Large officerJim Whalen , Boston Properties

immediate Past PresidentJeff West , Questar

Past PresidentMichael Whitmer, Advantage Resourcing & Staffmark

directors

Sue Duggins, Yum! Brands, Inc.

Rich Harvey, Packaging Corporation of America

Scott Keener, W.L. Gore & Associates, Inc.

Wendy Plante, NYU Langone Medical Center

Rebecca Vilsack, University of Central Florida

Jonathan Vaughn, Executive Director

this year wouLdn’t Be PossiBLe without the foLLowing grouPs. thank you for serving the quest community:

Quest Ambassadors

Quest User Group Leaders

Quest Vendor Partners

Quest Distinguished Service Award Winners

Oracle Employees

As President of the Quest Board of Directors, I wanted to make sure Quest was growing with a purpose, not just growing for the sake of growth. To provide some guidance and structure, a goal was created to double the amount of engaged customers within Quest by 2016. This is the basis for everything Quest is doing currently and everything you will see Quest do in the next two years.

Time and time again, studies have shown that customers are more satisfied with their Oracle product when involved in a user group. An increase in engagement for our PeopleSoft and JD Edwards community creates a better Oracle product, improved results and therefore an increase in overall satisfaction. Engagement in Quest = greater satisfaction with Oracle investments which means you are getting greater ROI on your Oracle product when you and your company leverage user group activities.

The more members that join the community, the more beneficial and vibrant it is in terms of networking opportunities, best practice sharing, and the gathering of the collective voice to influence product direction – a key element to sustaining satisfaction. With a larger, more vibrant community, members also receive increased support from Oracle and business partners. For them, a more engaged, invested community means retained customers and increased development of the products. For everyone, a more engaged, vibrant community means enhanced services from Quest, as our objective is to generate a dividend in the form of improved services to our members.

The Quest Board is committed to fulfilling this mission and achieving these objectives by investing time, money and effort towards this initiative:

We have made significant investments in technology, to help us tailor messages and content to what each customer wants so you don’t have to wade through irrelevant messages (currently in implementation phase).

Added staff to support Online Learning, website usability/content and users groups so that you can get the content and networking you want on your schedule.

Invested in enhanced website support so that you can find the content and people you need when you need them.

What does this mean for you? Take a look at the image to the right and see which resources you are using. Then, take a look through this report to see how we are aligning our services and education to fit your needs and increase your community’s engagement.

To find out what the Quest community has to offer your company, contact the Quest membership team for a personalized needs analysis. They will show you how to get the most out of the resources available in order for you to make the best use of your products.

Thank you for a great year and I can’t wait to celebrate a more engaged community with you in 2016.

Patrick Kys

Attend the Executive

Forum

Become an Ambassador

Present Online Learning Session

Packaged Content

User Group Leadership

Present at an Event

Advisory Board

Quest Board Leadership

Bring New Member

Quest Subscriber

Weekly Download

Q&A Magazine

Oracle Online Roadmaps

Attend Online Learning Series

OnDemand Education Sessions

Special Interest Group Membership

Forums

InfoCenters

Regional User Group

Participation

Specialty Newsletters

EnhancementParticipation

Quest Membership

we are measuring the engagement of our community based on four main tenets:

Event attendance

Online Learning registrations

Individual, Corporate and Enterprise Membership

Active SIG Membership/Participation

On average, each engaged company has four engaged users participating seven ways.

How can you get more engaged with Quest?

GOOD

hottest articLes from 2013-2014:

1 8 Leadership Attributes

that Make Employees

Go The Extra Mile

2 The Stress of Being A

Computer Programmer

Is Literally Driving Many

of Them Crazy

3 Townhall – JD Edwards

EnterpriseOne

4 Townhall – PeopleSoft

Here are a few ways you may begin experiencing the vast resources available to you through Quest.

THE MAGAZINE OF QUEST INTERNATIONAL USERS GROUP

ORAcLE OPENwORLd Special edition 2013We’ll help you connect, learn and laugh at Oracle OpenWorld!

Getting ready to upgrade? Check out our Q&A on page 4.

q&a magazine - The official magazine of the Quest International Users Group (digital format, printed for events)

new format for 2014 - The magazine focuses on each Quest face-to-face event: COLLABORATE issue, PeopleSoft RECONNECT issue, JD Edwards INFOCUS issue, Oracle Open World issue

2013-2014 saw more than 2,000 unique readers, 20 average page-views per reader. This is an increase from the 1,000 unique readers and 16 average page-views from 2012-2013.

weekly download - The official weekly newsletter of Quest International Users Group

PeopleSoft only, JD Edwards only and both versions

receive this newsletter weekly and find: Quest news, Oracle-exclusive content, upgrades content, online and in-person education opportunities, and more!

To become a subscriber of the Weekly Download, we need your name, email address, company and product.

oracLe onLine roadmaPs

After each event, Oracle hosts an online public townhall to address all announcements made at the event and showcase the product roadmap. In 2013-2014, we hosted:

Post-coLLaBorate PeopleSoft Townhall

Post-coLLaBorate JD Edwards EnterpriseOne Townhall

Post-oracle openworld PeopleSoft Townhall

Post-oracle openworld JD Edwards Townhall

BETTER

9,473 total customer companies from 95 countries

4,981 people attended an Online Learning Series registered in 2013-2014. Up from the 2,239 that attended in 2012-2013

Online Learning series participants that did not attend a face-to-face event = 80% This shows the full reach and value of Quest-provided education options, beyond Quest face-to-face events.

Subscriber benefits include tailored Quest communications, access to website resources and the ability to become a Special Interest Group member.

ALMOST 4,000 ACTIVE SIG MEMBERSSIGs work with Oracle to request bug fixes and enhancement requests for future releases.

JD Edwards has a long history with enhancement requests. This well-oiled process has resulted in the following for 2013-2014:

Over 400 enhancements from this year are eligible for inclusion in the next JD Edwards release.

While the PeopleSoft enhancement request process is new to Quest, bug fixes through SIG conversations are ongoing.

PeopleSoft Enhancements Available to Review . . . 54

sPeciaL interest grouPs (sig)SIG support, SIG networking and SIG meetings are a huge focus for Quest.

In 2013-2014, Quest realigned staff so that there is a PeopleSoft SIG staff member in Christina Yue and a dedicated JD Edwards SIG staff member in Dave Bailey.

quest onLine community

regionaL users grouPsQuest is currently affiliated with 27 regional users groups worldwide! We provide marketing, education and logistic support for our affiliated RUGs.

Benefits of memBershiP (All resources available to paid members)

unrestricted access to online Learning:

Recorded Conference Sessions 

Online Learning Series 

File Library 

OnDemand Library 

significant discounts on quest event registrations:

COLLABORATE 

PeopleSoft RECONNECT 

JD Edwards INFOCUS 

info center

Access to vetted content around HCM, Finance, Technology and Upgrades

access to special interest groups and enhancement request tools

forums and Blogs

access to regional user groups

q&a magazine

newsletters

solution and service Provider directory

BEST

4,362 paid customers

760 paid customer companies

Make the best use of your product by getting involved in face-to-face events, membership, Advisory Boards and more!

memBershiP:

Dedicated team of four on the membership team to support members.

They focus is on helping members find what they need within the many Quest

resources and events.

new for 2013-2014 - Provided PeopleSoft and JD Edwards users a personalized

needs assessment. They review individual company’s needs and find solutions to

meet those needs. Whether around an upgrade, staff turnover, etc., the membership

team will help find and recommend next steps.

“the quest international users

group plays an important role

in the Peoplesoft ecosystem by

facilitating the collaboration and

exchange of information between

our customers.” – Paco aubrejuan, senior vice President oracle Peoplesoft

“Jd edwards customers are more successful when they are fully engaged with quest.”– Lyle ekdahl, senior vice President oracle Jd edwards

2020

30

30

EVENTScommunity trend: Functional users have more ownership of product and need specific information. To meet that need we added additional content specific for that audience at our face-to-face events.

for 2014: We see a trend in more responsibility falling on newer employees with the later generations leaving the workplace. In response, we are exploring adding more professional development opportunities to help those employees step up their game.

New this year was a focus on financial functional content and breaking out the content between technical, functional and “techno-functional” users.

Next year we plan to add more HCM content and continue the increase in financial functional education.

coLLaBorate 14 key facts

Attendee total. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,370

Companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550+

New attendees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553, 44%

Customer breakdown JD Edwards EnterpriseOne . . . . . . . 885

JD Edwards World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

C14 PeopleSoft customers . . . . . . . . . . . . . . . . . . . . . . . . . . 575

SIG Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Companies presented. . . . . . . . . . . . . . . . . . . . . . . . . . . 308

New presenters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

PeopleSoft sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

JD Edwards World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

JD Edwards EnterpriseOne sessions . . . . . . . . . . . . . . . . . . 146

Fusion session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

JD Edwards Applicable to All sessions. . . . . . . . . . . . . . . . . . 80

Executive Forum: (registered attendees) . . . . . . . . . . . . . . . 151

Quest Board of Directors and staff met with 40+ Oracle

executives

235 exhibiting companies, 88 from Quest International Users

Group

reconnect 13 key facts:

Total education sessions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Customer attendees: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Attendee Satisfaction Rating, on a 5-point scale: . . . . . . . . . 4.2

SIG meetings onsite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

rc13 total education sessions . . . . . . . . . . . . . . . . . . . . . . 152

infocus 13 key facts:

Total education sessions total . . . . . . . . . . . . . . . . . . . . . . . . .214

Customer attendees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386

Attendee Satisfaction, oN a 5-point scale . . . . . . . . . . . . . . . 4.2

SIG meetings onsite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

total education sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Tools and Tech sessions

HCM sessions

Finance sessions

SCM sessions

10SRM sessions

8App-to-all sessions

9 68

818

57Tools and Tech sessions

Finance sessions

SCM sessions

HCM sessions

App–to-all sessions

Online Learning Series Schedule

July: Open Enrollment and Benefits Series

July: Functional Financials Series

July: Oracle Cloud and Fusion Series

July: Supply Chain

August: Tools and Technology Series

September: Upgrades Series

September: BI Shootout

October: Mobility Series/Shootout

November: Financials Series

December: The WorldSeries

uPcoming events:

Peoplesoft reconnectJuly 22-24, 2014 Rosemont, Illinois Hyatt Regency O’Hare

Jd edwards infocusAugust 18-19, 2014 Melbourne, Australia

Jd edwards infocusDecember 2-4, 2014 Denver, Colorado Sheraton Downtown

coLLaBorate 15 April 12-16, 2015 Las Vegas, Nevada The Mandalay Bay Convention Center

The deep-dive event for PeopleSoft users. Education focuses on both industry and pillar with content divided between the functional and the technical user.

The deep-dive event for the JD Edwards EnterpriseOne and JD Edwards World user. Education focuses on modules, including manufacturing & distribution and a special Real Estate track. This event was made for both the technical and the functional user.

COLLABORATE is where you hear all the big Oracle announcements and industry news; the only global user-led conference focusing on the Oracle ecosystem at the macro level. This is the only conference where you can get education focused on JD Edwards, PeopleSoft and Oracle Edge products like Seibel and Hyperion. Content is available for the functional user, the technical user, the “technical/functional user” and the C-level user.