redefine ecm monitoring

22
1 Redefine ECM Monitoring user/ReveilleSoftware @ReveilleSoftwre company/Reveille-Software /ReveilleSoftware

Upload: reveille-software

Post on 15-Jul-2015

226 views

Category:

Software


2 download

TRANSCRIPT

1

Redefine ECM Monitoring

user/ReveilleSoftware

@ReveilleSoftwre

company/Reveille-Software

/ReveilleSoftware

Industry Facts: ECM Insights and Truths

2

“Managing & Monitoring Business-Critical Content & Capture Applications”, AIIM White Paper, 2014 Top Technologies For Your BT Agenda, Forrester Research, Inc., July 29, 2014. Rethinking ECM: Content Finds Its Place In Agile, Mobile, And Growth-Focused Enterprises, Forrester Research, Inc., May 15, 2014.

Pro

ce

ss re

-eng

ine

erin

g

3

Cloud

Agile

Upgrades

Consolidation

Rationalization

Growing

Standardization

Mig

ration

Governance

Exte

rna

l a

cce

ss

User adoption

Integrations

Addin

g s

yste

ms

Expansion

Saas

Industry Change

Industry Facts: ECM Insights and Truths

Content systems are just as critical to business

operations as transactional systems.

4

Have specific and measured SLAs for uptime.

Are in a position to monitor trends over time against

user loading, content volumes, geographical

locations, upgrades

“Managing & Monitoring Business-Critical Content & Capture Applications”, AIIM White Paper, 2014

That’s Where Reveille Comes In

5

Preempt issues by notifying IT about problems before your end-users are impacted.

Automate problem isolation and resolution for your business-critical content applications.

Communicate objectively your application service levels to IT and management over time.

Protect content from unwarranted behavior by employees.

Reveille’s Approach

6

Comprehensive Platform

Management

Real-Time User Transaction

Management

Optimized ECM Application

Health

Complete Application Management

for ECM application(s) on-premise and in the cloud

Decision Support Console

• Monitor Application Status

• View Dashboards

• Generate Reports

• Access Scorecard Metrics

• Report on Real User Activity

• View User Transaction Dashboards & Data

OPERATIONAL CONSOLES

• Configure Wizard-based Tests

• Set Up Conditional Testing & Automatic Remediation

Admin Console

Scheduled & Ad-Hoc Reports

Configurable Dashboards

Distributed Configuration

SERVICES

Reveille Technology Platform

Notifications Remote Collectors

Automatic Remediation

Out-of-Box Tests

Real User Monitoring

Test Key Processes

with Thresholds

Reveille Database Analytics

ECM Application Management

ECM Application Management

8

Decision Support Console

• Monitor Application Status

• View Dashboards

• Generate Reports

• Access Scorecard Metrics

• Report on Real User Activity

• View User Transaction Dashboards & Data

OPERATIONAL CONSOLES

• Configure Wizard-based Tests

• Set Up Conditional Testing & Automatic Remediation

Admin Console

Scheduled & Ad-Hoc Reports

Configurable Dashboards

Distributed Configuration

SERVICES

Reveille Technology Platform

Notifications Remote Collectors

Automatic Remediation

Out-of-the-box

Tests

Real User Monitoring

Business and

Functional Tests

Reveille Databas

e Analytics

Reveille Solutions For:

EMC® Documentum®

EMC® Captiva®

EMC® InfoArchive

EMC® xCP and xCP-based applications

EMC® Document Sciences® xPression

IBM® FileNet® P8

IBM® Content Manager®

IBM® Datacap

Kofax®

Microsoft® SharePoint®

Business Dashboards

• At-a-glance status in graphical or hierarchical dashboard

• Proactively respond to errors

9

Health Check Dashboard

• Rapidly select desired metrics

• Quickly pinpoint trouble spots with at-a-glance current average and period high-low values

10

Documentum DFC Support

• Real user performance for any DFC-based application

• Get alerts when user performance for any specific transaction exceeds thresholds

11

Documentum Message Performance

• Configurable display of granular DFC and SQL performance

• Identify spikes in volumes and performance

12

End-User Transaction Performance Details

13

• Verify user performance

• Filter by transaction type

• Get alerts on transactions exceeding SLAs

Dashboard: Response Time

• Live transaction counts

• At-a-glance view of all end-user service levels

14

Testing Key Components & Processes

• Drill down to detailed test status

• View response times

15

Monitor Key Components & Processes

16

Notifications, Alerts and Mobile

17

• Complete scheduling capabilities for alerts and reports

• Alerts via email, RSS, SMS, Text & SNMP

• Access to monitors & status via iPhone, iPad, Android

Key Performance Metrics/Scorecard

• Rapid setup scorecards reveal trends and focus areas – such as the need to plan for system growth

• Visualize system KPI’s and track over time

18

IBM Content Manager Wizard Rapid Setup/Out of Box Tests

Reporting: Scheduled & Ad Hoc

• Performance Summaries by User and Transaction

• Accurate capacity and usage reports

• Deliver up-the-line

20

Benefits of Reveille

21

Reduced Support and Management Costs

Increased End-User Productivity

Ensure Regulated Document Production

Ensured Service Levels

Reduced Support and Management Costs

Measured by:

• Fewer Support tickets

• Decreased MTTR (time)

• Reduced application

support (resources)

• More insight for capacity

planning/chargebacks

Increased End-User Productivity

Measured by:

• Increased application ROI

• Meeting SLAs & ability to report

to stakeholders

• More productive/satisfied users

Ensure Regulated Document Production

Measured by:

• Decreased risks/potential

fines for non-compliance

• Increased visibility/time to

prepare audit findings

View the Complete

Infographic on

ReveilleSoftware.com

user/ReveilleSoftware

@ReveilleSoftwre

company/Reveille-Software

/ReveilleSoftware