recommendi for-presentations11 oct2010

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© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Instant feedback for speakers and presenters: A free tool from Recommendi Adam Dorrell, CEO Directness 12 October 2010 [email protected] http:// recy.me/mj53 How did I do?

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Page 1: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Instant feedback for speakers and presenters: A free tool from Recommendi

Adam Dorrell, CEO Directness

12 October 2010 [email protected]

http://recy.me/mj53How did I do?

Page 2: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

What did your audience think?

• Speakers rarely get the feedback they would like from presentations at conferences– Sometimes in an omnibus report from all speakers– Maybe some weeks after the event– No universal rating system

• Audience members– Like to give feedback immediately– Only with a short response (not 40 questions)– May want a copy of presentation

?

Page 3: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

A simple and free solution… from barcode to bargraph

• Recommendi is a web application that measures feedback instantly– 2-minute no-cost setup– Expert survey template– Surveys from mobile and desktop– Promote with your unique QR-code

and short URL code– Net Promoter® Score as standard– Dashboards with charts and feedback

downloads• Use your code anywhere – ideal for

presenters!Get going in two minutes on www.recommendi.com

Page 4: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

NPS: A universal measuring standard

• Most marketers not aware of a standard in measuring customer experience– Net Promoter® Score was launched in

2003– Simple concept: Measure customer

loyalty, predict future growth– One Question: “Would you

recommend…” always 0 – 10 scale • The Net Promoter Score is used by a

growing number of organizations around the world

• Fast becoming key business metric• Used as standard in Recommendi• Ideal for measuring presentation

experience

Score 0 - 6: Detractors %Promoters - %Detractors = Net Promoter Score

Score 9 -10: Promoters

The Net Promoter Score: Originated by Fred Reichheld, detailed in books including “The Ultimate Question” and the seminal HBR article “The One Number You Need to Grow”

Page 5: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Getting going with Recommendi

• Sign-up on Recommendi.com– Free for up to 100 responses per

month*• Start using your QR-code or

short code to survey straight away

• Customise words and add logo to personalise

• Collect feedback.• Look for a positive Net Promoter

Score– Sample of 10 and over should give

good indication– 20 to 50 good score!

*€20 or £17 or $27 /month for 1000 responses and advanced reporting

Survey is already filled with expertly written text. Modify this to suit your needs, add a logo

Page 6: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Promoting your survey

• Copy the short code or the QR-Code from the Recommendi dashboard

• Promote by– using code in a

presentation– Print on a

business card– Send by email

• Ideas on www.recommendi.com/gallery/

recy.me/mj53

Page 7: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

What is a QR-Code?

• The Recommendi barcode is a 2D Quick Response (QR) code that can be read by many devices, including most smart phones.– Almost all phones in Japan have a

QR-Code reader built-in, and free apps are available for iPhone, Android, Blackberry and others.

• Try i-nigma on iPhone, and on ‘Barcode Scanner’ on Android.

Page 8: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Downloads and social media

• Help the audience by adding to your survey confirmation page– Add your website details– Contact details– Add a link to the presentation

for download– Add your Twitter and Facebook

accounts

Tweet and Facebook buttons only show on scores 7 and above

Page 9: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Use in your presentation

• Paste the code and short URL into your document

Page 10: Recommendi for-presentations11 oct2010

© Recommendi 2010. *NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Thank you!

• Any questions?

• Would you recommend this presentation to others?

• Snap the QR-Code or the short URL to rate our presentation today and a download link.

http://recy.me/mj53How did I do?