BY: DANNY O KEEFFE

Introduction

RECEIVING MESSAGES

Listening Requires concentration and energy Involves a psychological connection with the

speaker Includes a desire and willingness to try and see things from

another's perspective Requires that we suspend judgment and evaluationKey Listening Skills:Nonverbal: Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages;Verbal: Paying attention to the words and feelings that are being

expressed;

Giving Full Physical Attention To The Speaker Leaning gently towards the speaker; Facing the other person squarely; Maintaining an open posture with arms and legs uncrossed; Maintaining an appropriate distance between yourself and the

speaker;

Being Aware of the Speaker's Nonverbal Messages

Paying Attention to the Words and Feelings

Reflective Listening Skills

Thanks!

1. Paraphrasing - a brief statement reflecting the content of the speaker's message.

2. Reflecting Feeling - a statement, in a way that conveys understanding, of the feeling that the listener has heard.

3. Summarizing - a statement of the main ideas and feelings to show understanding.

Additional Verbal Communication Tools

4. Questioning - asking open questions to gain information, encourage the speaker to tell his/her story, and gain clarification.