5/18/2015

2305 North 94th Avenue951-378-2950Preciousblck@yahoo.com

O B J E C T I V E S

To work for a real estate company in the capacity of a Real Estate Agent. Eager to utilize property research skills and customer service experience in a dynamic real estate setting.

E D U C AT I O NCurrently Enrolled in BS in Business Management, University of Phoenix. Graduate May, 2016.

Attended Arizona School of Real Estate and Business. Completion date January 27, 2015.

E X P E R I E N C EOwner and Arizona Notary Public/Prec ious A l i Notary Serv ices2013– CurrentDuties include planning and directing all functions of the company. Establish and integrate the functional strategies of the company utilizing business expertise to reach financial/operational goals and objectives. Perform notary duties for real estate documents.

Quality Control Analyst/JPMorgan Chase2013-2014Duties include reviewing 300 or more contracts per day requiring

Precious Ali

intense attention to detail and reasoning while maintaining speed. Responsible for Reviewing and executing final examination of loan contracts to ensure accuracy of fees, language and form type. Diligently monitored remediation plans to confirm proper resolution. Referred flawed contracts to legal department or remediation agents and performed accounting duties.

Default Services Specialist - Loss Mitigation/ Green Tree2012-2013Duties include adhering to all federal and state compliance guidelines relative to retail mortgage lending. Responsible for reviewing, analyzing, and underwriting routine individual consumer requests. Analyzing and understanding credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, HOA/Association documents and other supporting documentation to verify customer financial and property data. Review modification documents against servicing systems and make corrections/ensuring modifications are fully completed Audit modification packages, ensuring customer has sent in all information required for processing. Handle escalated calls from lenders, borrowers, and third parties. Research and investigated complex mortgage issues and ensure necessary steps are taken to resolve modification discrepancies within establish deadlines.

Mortgage Sales Specialist/ Wells Fargo2009 - 2011

Duties include interviewing an average of 150-300 inbound/outbound mortgage loan applicants per day. Educated customers on the variety of loan products and available credit options. Built knowledge about latest banking products and services through company training. Trained agents on company procedures / policies and products / services. Promoted to “Special Subject Matter Expertise”. Responsible for Cross selling: encouraged customers to modify mortgage loans and offered services to prevent default.

Finance Counselor/ University Of Phoenix2006 - 2008

Duties include support of campus financials and accounting processes. Responsible for assisting campus personnel and students to ensure financial processes are completed in compliance with established federal, state regulations and company policies. Utilized accounting, statistical, and analytical skills to help students through the application and certification of Title IV federal student loans and grants. Data processing: provided an accurate flow of financial information to enrollment counselor and students regarding billing and tuition. Researched

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and investigated finance and admission inquires and issues.

Branch Manager/ Advance America2005– 2006Duties include the recruitment, training, and supervision of assigned staff. Extensive experience with various government-related forms and policies, such as W2 forms, bank statements, employment application, and the interpretation of various state and federal laws. Responsible for the marketing, managing budget for payroll, bad debt and office operations. Also initiated a program that standardized employee training and led to increase in customer satisfaction by 15%. Directed strategic initiatives to achieve company goals and handled escalated and sensitive issues

Bank Lead Teller/Foothill Independent Bank2002 - 2005Duties included delivery of prompt, accurate and excellent customer service. Responsible for the opening of new customer accounts, including checking, savings and lines of credit. Processing of cash withdrawals and examined checks for identification and endorsement. Adhere to Foothill Independent Bank security and audit procedures. Maintain confidentiality of bank records and client information. Up sold and cross sold bank products and services to existing customers with extensive knowledge of bank product and services. Trained employees on cash drawer operation. Balanced daily cash deposits and bank vault inventory with a zero error rate.

Family Medical Leave 2008 – 20092011 – 2012

S K I L L SThorough understanding of National Association of Realtors’ rules and regulations and real estate agent laws of Arizona

Outstanding communication, presentation and sales skills

Very honest and reliable

Superb negotiation skills

Excellent knowledge of real estate market

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Very responsive in complex situations

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