michael dixon - phd operations management
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Enjoy a quick look at my research and teaching interests.TRANSCRIPT
MICHAEL DIXON
@Mike_J_D
PhD: Operations Management
Current location:
Ithaca, NY Cornell
University
Graduation status:
ABD
Expected Graduation Spring 2011
Field of study:
Service Operations Management
Sequence Effects in Service Design
Where should managers put service
“peaks”?
And “valleys”?
Context:
Performing arts season subscription
bundles
When should events be scheduled?
Other Research Interests:
Service operations management
service and experience design
event planning and scheduling
customer choice
S.C. Johnson Graduate School
of Business
Semester in Strategic
Operations
2010 - 2011
Teaching Interests:
Operations Management
Services Management
Quality Management
Business Statistics
Quantitative Methods
Simulation & Optimization
I worked here
Working on customer
experience, six sigma, &
process improvement projects
in a call center
Risk Manager: fighting fraud and
overspend on prepaid services
Bad boys, bad boys, what you
gunna do…
I also spent ten years in the food service business:
I also did this
Here
If you are interested in knowing more
about me, poke around on my
website
http://www.MichaelDixon.info
You can find links to my vita, LinkedIn, Twitter,
Blog, YouTube, etc..