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Interview Skills and PracticeA career development webinar for Deloitte alumni

April 25, 2017

Audio: Toll-free (US, only) 888-391-6574Participant code: 3848745WebEx: https://deloitteevents.webex.com/deloitteevents/onstage/g.php?MTID=e4f279826a08cedbb24d96d580bfae4a7

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Transition coaching fundamentals:Interview skills and practice


Agenda

Topic Content

Interview preparation

• General tips for all types of interviews• Behavioral Event Interviewing (BEI)• Preparing for unique interview formats• Conducting Mock Interviews

Interviewdebrief and follow up

• Lessons learned and opportunities for improvement• Thank you notes• Follow Up Etiquette

Specific examples • Frequently asked interview questions and answers• Candidate Questions



Interview preparation



4 “Golden rules”General tips for interview preparation

PREPAREELEVATORPITCH

KNOWYOURAUDIENCE

CRAFT ANSWERSTO BEHAVIORAL

QUESTIONS

PROJECTENTHUSIASM

REHEARSE



Tip:Use your cell phoneto record your elevator speech. You can listen to yourselfback to see if there is anythingyou need to fine tune!

Rule #1: Prepare your elevator speech

• 60-90 seconds

• Should include:

– Who you are

– Key Skills and Attributes

– “Known for” statement

– Why you would be a fit for the target role/company



Rule #2: Craft answers to behavioral interview questions

What is Behavioral Event Interviewing (BEI)?

• Based on the idea that “Past performance on the job is the best predictor of future performance.”

• “Tell me about a time…”

How can I predict which behavioral questions might be asked?

• You can’t!

• You CAN prepare for BEI questions by developing ‘universal’ stories from your background.

• 4-6 stories from your professional experience; recent & relevant

• CAR Framework

− C=Challenge

− A=Action

− R=Result



CAR FrameworkAnswering behavioral interview questions

C = CHALLENGE

What was the challenge or problem that you faced?Be specific and describe the project, team, event and your role.

1A = ACTION

What did you or your team do to answer the challenge or solve the problem?Don’t just speak in “we.” Specify your actions.

R = RESULT

Discuss the result achieved/outcome.Use metrics!

2 3



Common behavioral interview questions

Tell me about a time when you had to solve a problem with very little guidanceor direction.

Describe a time when you had to work with a difficult client/unhappy customer/difficult co-worker.

Give me an exampleof a time when you

motivated others and how that led to a positive outcome.

Tell me about a time when you had to persuade

leadership to make an unpopular decision.

Describe a time when you showed initiative and took the lead.



Example of a strong CAR answer

Challenge:My role as project manager is to ensure that projects are completed on time and under budget. Last year, I was asked by leadership to combine three office spaces into one. With a tight deadline of 90 days and dealing with multiple contractors from different companies, I knew it was going to be a struggle to complete the job in time. I set the goal of having everything completed within 80 days to give us 10 days at the end to make final corrections.

Action: By dividing all the different contractors into three main teams and having three project managers controlling the three teams, I was able to create a more efficient and effective work timetable and ensure that downtime was kept to a minimum.

Result: As a result of this more efficient working time we completed the job on time and reduced costs by 15%. This new way of dividing contractors into smaller teams has now been implemented into standard work procedure and seen a reduction in overall costs.



Rule #3: Know your audience

• Research the company and role

• Read recent press releases

• Get the “inside scoop” onthe interview process

• Review interviewer social media profiles

• Identify key needs and pain points

• “Why do you want to work here?”



Rule #4: Demonstrate enthusiasm

• “I was excited to hear about this role because….”

• “I am passionate about your company’s mission.”

• “I have some great ideas to help with your business problem.”

• “I have been following your company in the news and was excited to hear about your recent (merger/acquisition/practice growth).”

• “I look forward to the next steps of the interview process.”



Rehearsing your answers out loud may affect the outcomeof your interview

Tying it all together: REHEARSE

Better interviewperformance

Increasedconfidence

Succinct,polished stories

Better answer recall



Unique interview formats

123

PHONE INTERVIEWSOften the initial screen by a recruiter, phone interviews may be scheduled for 30-60 minutes and cover basic qualifications, culture & salary fit, and the interview process.

VIDEO INTERVIEWSMany companies are now conducting video interviews, primarily via Skype or Lync. You might speak with one person or a group of people at once.

PANEL INTERVIEWSA panel interview is an interview with a group of people with disparate roles within the company. There can be any number of people in the room, some may only be there to observe and not ask questions.



Preparing for phone interviews

• Minimize Distractions

– Use land line if possible

– Test connection

• No Background Noise

• Use Notes (but don’t read!)

• Pay Attention to Your “Phone Voice”

– SMILE

– Stand Up

– Pace



Preparing for video interviews

• Pick the right location/background

• Wear bright colors

• Adjust camera to eye level

• Resist the urge to stare at yourself!

• Active listening

• SMILE



Preparing for panel interviews

• Make appropriate eye contact

• Address the “puzzled” interviewer

• Be cognizant of multiple interview styles

• Ask for business cards to send thank you notes

• KEEP CALM and CARRY ON



Mock interviewing – practice with a friend

• Provide the job description to your contact prior to mock interview

• Act ‘as if’

• Start with your elevator speech

• Ask questions – how did I do?



Interview debrief

What did you do well? What could be improved?

What did you hear in the interview that confirmed your interest?

What question, if any, caught you off guard?

How does this position meet the primary objective of your job search?

What are the next steps in the interview process?.

Probing Questions



Thank you note etiquette

• Send within 48 hours

• Email is fastest

• Write individual notesto each interviewer

• Short & sweet

• Express appreciation & enthusiasm

• Refer to something you discussed during interview



When do I follow up?

• AFTER they said they would get back to you

• Respect their timeframe

• Only exception is if you have another offer in hand

• Email is best

• Reiterate interest & enthusiasm

• Don’t be a pest!



Reminders

• Practice and rehearse your answers

• Learn from your experience

• Visualize a positive outcome

• Enlist your friends for moral support

Good Luck!



Let’s get granular……

• Frequently asked interview questions and answers

• Candidate questions



Frequently asked interview questions and answers

• Honesty is often the best policy. Be short and sweet. Focus on the future, not the past.

• “I had a great experience at ABC – learned a lot and developed a network that will last a lifetime. Unfortunately, the project that I was assigned to ended and there was limited work available in my area of expertise. As a result, I was part of a team-wide reduction. I am excited for a new challenge.”

• “My last salary at ABC was x. I’m open to discussion depending on the salary range for this role. Can you share that?”

• Don’t withhold or inflate your salary. It will likely be checked during a background investigation!

Why are youleaving your current

employer?

What are yoursalary expectations?



Frequently asked interview questions and answers

• Strengths – most relevant to job, back up with CAR example

• Weaknesses – real area in which you wish to develop further, but irrelevant to job – CAR example showing improvement

• Refer back to your strengths

• What makes you unique from other candidates?

• Tailor it!

What are your strengths/weaknesses?

Why do you want to work here?

• Make it meaningful and personal; don’t just recite stats from website

• If possible, cite info from current/former employee, client, service provider

• Closing line of your elevator speech

Why should we hire you?



Candidate questions

• Day in the life?

• Career growth, company culture?

• Gold star on performance review?

• Key qualities to succeed in company?

• Top 2 priorities in the first six months?

• Biggest challenges – and opportunities - facing the person in this position?

• Any other information you need to help determine if I am the right candidate?

• Next steps in interview process?

Resume Development: It IS All About You!Copyright © 2016 Deloitte Development LLC. All rights reserved. 30

Please join us for future alumni career-development webinars

Resumes – It IS all about youOct 13, 2016Recording is posted online

Effective NetworkingJan 25, 2017Recording is posted online

Interview PreparationApril 25, 2017

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interview skills and practice - deloitte us · interview skills and practice. ... • frequently...

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