Reaction Slides 85 - 95Reaction Slides 85 - 95Slides 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95

When we have questions we turn to each other When we have questions we turn to each other for answers. If you didn't have such a tight rein for answers. If you didn't have such a tight rein on "your people" maybe they'd be among the on "your people" maybe they'd be among the people we'd turn to.people we'd turn to.

The communication between companies and customers is very imperative for the stability of the products and services.

The web or internet gave the employees the ability to support and give assistance to their customers.

Somehow, the superiors found a way how the employees can leak out vital information to the people outside.

When we're not busy being your "target market," many of us When we're not busy being your "target market," many of us areare your people. We'd rather be talking to friends online than your people. We'd rather be talking to friends online than watching the clock. That would get your name around better watching the clock. That would get your name around better than your entire million dollar web site. But you tell us than your entire million dollar web site. But you tell us speaking to the market is Marketing's job. speaking to the market is Marketing's job.

The role at which the customers play in the life of a business for a company is really appropriate.

The stability of the products and services that companies provide for the people relies heavily on the customers.

They [company] should never disregard their [customer] questions and queries about the products and services that they are offering and providing.

We'd like it if you got what's going on here. We'd like it if you got what's going on here. That'd be real nice. But it would be a big That'd be real nice. But it would be a big mistake to think we're holding our breath. mistake to think we're holding our breath.

The scenes behind the transactions between the customers and the companies are something that is somehow ignored by the companies.

They are not paying much attention to the things that the customers have in mind.

The companies should reconsider and take notice of this information.

We have better things to do than worry about whether We have better things to do than worry about whether you'll change in time to get our business. Business is you'll change in time to get our business. Business is only a part of our lives. It seems to be all of yours. Think only a part of our lives. It seems to be all of yours. Think about it: who needs whom?about it: who needs whom?

This is something that companies should look at and do things about.

The customers have the luxury to move around and change things that they want.

They should always be up-to-date with the trends that the customers are into.

We have real power and we know it. If you don't quite We have real power and we know it. If you don't quite see the light, some other outfit will come along that's see the light, some other outfit will come along that's more attentive, more interesting, more fun to play with. more attentive, more interesting, more fun to play with.

People from companies should give importance to their customers as much as their reputation and issues happening all over.

They should think that customers are sensitive creatures that should be taken care of and given what they desire as soon as possible.

The key for their success is the customers and clients that stand by them all the way.

Even at its worst, our newfound conversation is more Even at its worst, our newfound conversation is more interesting than most trade shows, more entertaining interesting than most trade shows, more entertaining than any TV sitcom, and certainly more true-to-life than than any TV sitcom, and certainly more true-to-life than the corporate web sites we've been seeing. the corporate web sites we've been seeing.

Whenever the customers wants to communicate with people from companies that produces products and services, they login to the internet or web and find a way to communicate with them.

They can usually get through this from forums, blogs, micro-blogs, instant messaging, emails, and many more.

Our allegiance is to ourselves—our friends, our new Our allegiance is to ourselves—our friends, our new allies and acquaintances, even our sparring partners. allies and acquaintances, even our sparring partners. Companies that have no part in this world, also have no Companies that have no part in this world, also have no future. future.

The customers and clients of companies are becoming much more advanced and knowledgeable about the world ever since the web and internet came to life.

It gave them information that they can use to be intelligent and not be pushovers in the world of business and marketing.

The companies should not be inquisitive about the communication that they are having with their customers.

Companies are spending billions of dollars on Companies are spending billions of dollars on Y2K. Why can't they hear this market Y2K. Why can't they hear this market timebomb ticking? The stakes are even higher. timebomb ticking? The stakes are even higher.

There are a lot of companies nowadays that are focusing almost all of their attention for themselves.

All they think about is how they will grow and be one of the best across all the nation.

They should act now before they are too late to make a move.

We're both inside companies and outside them. The We're both inside companies and outside them. The boundaries that separate our conversations look like the Berlin boundaries that separate our conversations look like the Berlin Wall today, but they're really just an annoyance. We know Wall today, but they're really just an annoyance. We know they're coming down. We're going to work from both sides to they're coming down. We're going to work from both sides to taketake them down. them down. They are using the web or internet because it

is a much easier and faster way than any other means of communication for the both of them.

Majority of these things happen through forums where employees give assistance and support to different kinds of people with different kinds of difficulties that they are having with the products and services from the company.

Fortunately, there are some companies nowadays that are allowing the communication between their employees and customers.

To traditional corporations, networked conversations To traditional corporations, networked conversations may appear confused, may sound confusing. But we are may appear confused, may sound confusing. But we are organizing faster than they are. We have better tools, organizing faster than they are. We have better tools, more new ideas, no rules to slow us down. more new ideas, no rules to slow us down.

Customers and clients nowadays are becoming much more intelligent and knowledgeable with each passing day.

They are absorbing different kinds of information through the web and using it to be able to know what are the right things and the wrong things.

These reactions from the customers would be very vital for the survival of the company.

We are waking up and linking to We are waking up and linking to each other. We are watching. But each other. We are watching. But we are not waiting.we are not waiting.The power of the customers is now very

authoritative towards the companies that serves and offers different kinds of products and services.

Customers are now linked to each other through the web or internet and it looks like it wouldn’t change for a very long time.

Customers can now determine what is right and what is wrong about a certain product or service through the feedbacks and experiences of other people which is shared through forums and such in the web.