Roberto D. Zambrana1002 Fawn Street

Baltimore, Maryland 21202rd.zambrana@hotmail.com

(610) 772-4105OBJECTIVE

To obtain a position with a company where I am able to advance my sales, customer service, and business management skills.

EDUCATION

Elizabethtown College | Elizabethtown, Pennsylvania B.S., Business Administration, Management Concentration (Minor: Anthropology) | May 2011

Curriculum Highlights: Corporate Finance, Marketing, Cost Management Accounting, Quantitative Methods/Operations Management, Management and Organizational Behavior, Operations and Product Management, Human Resource Management, Business Policy and Corporate Strategy

Activities: Men’s Varsity Lacrosse Team (2007 – 2010)

EMPLOYMENT

Hertz Local Edition | Baltimore, MarylandArea Manager, August 2015 – Present

Manage and oversee eight branch locations throughout the Baltimore area Motivate and train employees to deliver exceptional customer service Analyze reports and financial statements to ensure proper and knowledgeable

management decisions Mentor and develop employees to create successful branch managers Organize and coordinate a team of 45 employees to fulfill area requirements Supervise the maintenance and cost of area inventory, which consists of over 1,000 cars

Branch Manager, August 2012 – July 2015 Supervised daily operations, sales and marketing, financial performance, and fleet

management Worked directly with area manager to improve branch service and streamline operations Developed overall sales and marketing strategy to plan for future growth  Acquired and maintained new accounts Recruited and interviewed prospective employees Planned duties and directed staff accordingly

Aramark Sports LLC | Philadelphia, Pennsylvania                                       

              Concession Supervisor, June 2011 – October 2011 Supervised more than 60 employees at Lincoln Financial Field Managed inventory during events to meet demands Forecasted inventory demands for future events relative to buying trends Logged product sales

INTERESTS & ACTIVITIESFitness, fishing, social sport leagues, lacrosse, sporting events, and enjoy watching documentaries

References available upon request