Makes It Easy

Reliance Business Services

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PowerNatural

Resources Communications FinancialServices

Media andEntertainment Infrastructure

RelianceBusiness Services

NaturalResources

Presence in high growth sectorsNet worth in excess of US$ 16.5 billion

Pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network capable of supporting best-of-class services spanning the entire communications value chain.

Owns and operates the world's largest next generation IP enabled connectivity infrastructure in India, USA, Europe, Middle East and the Asia Pacific region.

Reliance Group

Reliance Group

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We believe technology is meant to

make life easy, not complicated.

That's why be it individual to

individual, individual to machine or

machine to machine,

we make the art of communication

secure, reliable and easy.

Mission Statement

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Business Leadership Among the top telecom companies

in the world by number of customers in a single country

Serving over 850 of the top 1000 Indian Enterprises

Over 45000 Enterprise customers in India

No. 1 in India in terms of Data Center saleable space

Carrying over 20 billion minutes of traffic

2.5 million customers for voice in 14 countries

Pioneer in Ethernet network capable of carrying 6 Tbps of traffic. That’s about 75% of India’s estimated total Internet traffic in 2017.

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Global Cable Network Footprint

Over 285,000 kms of fiber optic cabling in India, USA, Europe, Middle East and the Asia Pacific region

With 73,000 km of subsea fibre, our submarine cable network can encircle the earth 7 times

Points of Presence in 66 countries across 6 continents

Metropolitan networks across 45 cities in 25 countries

FLAG - 65,000 Kms undersea OFC network

PoPs in 66 countries across

6 continentsLeadership in MEA and Asia

Largest scalable and restorable global NGN footprint

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India’s largest Integrated Telecom Operator

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Largest Integrated Operator

Carrier, Enterprise

and Consumer Businesses

Largest Pan-India

Private Fiber Network

InfrastructureLargest

MENand SDH

Network

Largest Carrier Neutral

Data Center Provider

Dedicated Backbones for

Internet and VPN Services

Widest Choice of Access

Technologies and Media:

Ethernet, SDH, Wireless

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India Network CoverageIndia –Tier 1 Ethernet POPsIndia – 90+ Tier-3 POPs (Total – 120+ Cities)Global POPs – 34+Reliance USA– 30+ POPs

200,000 route kilometers of fibre

40,000 kilometers of fibre network in the access or last mile

More than 50,000 CDMA & GSM base stations

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Pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network

Service coverage in over 24,000 towns and 600,000 villages

Highly Resilient Backbone, Metro & Building Access, Ring Architecture

Fiber to the Building: Over 1.1 million buildings directly connected

Largest Metro Ethernet Network deployed in India

NMS,OSS,BSS Suite

Domestic Footprint

FiberRing

Backbone& Meshed Core

Atlantic

PacificNOC & DR NOC

Access TechnologiesMetro Ethernet,TDM,LMDS,UBR, WiMax

IDC

Separate Core Network for MPLS and Internet Traffic

Diverse routes for Int’l connectivity

IPv6 enabled dedicated Internet backbone within India with 6 Tbps capacity to meet present and growing demand with 100G capable routers

Reliance National NOC 24x7x365 Network Monitoring for faster restoration and quick provisioning of networks including complex multi-location solutions

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Powering technology empowered business strategies

Product Portfolio

Voice Solutions

Data Connectivity

Collaboration Services

Data Center

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Voice Solutions

E1 DID Similar Board Number Toll free Services

Smart Office Centrex One Office Duo Hosted Contact Center

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Digital Trunk solution of 2 Mbps capacity with 30 B-channels and 1 D-channel

Reliance E1 DID

Key benefits: A direct line for every user

DID Number Presentation

Hassle-free Installation & Maintenance

Single bill for all intra-office calls

Cross-product pooling

USPs Superior Reliance Network

PBX bundling

National Pooling

Routing of calls possible on On-Net number

Single Bill and Payment

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Carrier-grade reliability and scalability without any investment in equipment or maintenance

Reliance Smart Office Centrex

Key benefits: Zero Capex solution-Pay per use Freedom from annual maintenance contract (AMC) Unmatched Scalability Freedom from Obsolescence High-end digital PBX functionalities like DID, free

Intercom calling, Voice Mail and Attendant Console DID Number Presentation

Key differentiators: Short digit dialing facility across multiple offices with in

India Instant Conferencing up to 10 peoples Attendant Console to manage call management features Authorisation code for STD & ISD calling Free calling between close user group (CUG)

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Identical access numbers across the country

Similar Board Number

Key benefits: Single number identity for the organization Easy to remember Local access for customers Origin dependent termination

Key differentiators: SBN can be delivered through MCN. Delivery is possible in 2-3 digits SDCA

locations across the country Provide better customer experience Low cost Marketing Tool

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Key benefits: Private numbering plan

User convenience (Same short digit number for Landline & Mobile. e.g., #52345 (Fixed), #62345 (Mobile)

Cost optimization & Easy management

Convenience of short digit dialing

Self-Service portal for unified administration

Single bill for all VPN calls

Single bill for CUG calls across landlines and mobiles

One Office DuoUnparalleled nationwide converged Voice CUG across mobile phones and landlines

Key differentiators: Multi location office networking at zero CAPEX Integrate wireless & wireline voice services in one seamless VPN Complete investment protection no change require in existing setup Uniform experience across multiple offices

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Key benefits: Easy access for customers, prospects,

partners and even employees Call routing options Local access for customers Services offered in India as well as

100+countries across the globe Unanswered call details Origin & Time based routing Self care portal for the customers Authentication of caller through PIN

Toll Free Services (Domestic & International)

Facilitates free calls to a unique number

Key differentiators: Countrywide single number No more charges for callers Optimum utilisation of resources Extensive reach across the geography

without physical presence

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Key benefits: Eliminates the need for contact center systems and

network infrastructure

Faster, less expensive and more flexible than premise-based Contact Centers

Multi-site routing, load balancing, and Intelligent Network (IN) capabilities

Administrative ease with single ownership for Hosted CC solution

Single ownership for Hosted CC solution (Genesys CC solution, PRI, L3VPN, TF, SBN, etc)

Hosted Contact Center Solution (HCCS)A cloud-based solution capable of supporting multi-location global contact center operations

Key differentiators: Genesys SIP platform enabled

No License fees for agents & recording applications

Customised agents reports

Work from home

Easy Open and standards based integration, to 3rd party components

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Data ConnectivityEnterprise Internet Ethernet WAN MPLS-VPN

Leased Line IPLC Managed Services

Ethernet Leased Line

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Reliance Enterprise InternetHigh capacity, high availability and superior performance Internet service

Key benefits:

Wide coverage across the country including remote locations

Fast content delivery by the high capacity, low packet-loss, low latency global MPLS/IP Network

Unparalleled surfing experience (about 50% of India content hosted in Reliance Data Centers, extensive peering with more than 700 global Tier I ISPs, IDCs & Content providers)

SLA covering Service Availability inclusive of the last mile, Network Latency, Network Packet Loss, and Mean Time to Restore (MTTR)

Key differentiators: Flexible billing options including Flat fee and Usage based

Large bouquet of Access Solutions:TDM/SDH, MEN, Microwave/UBR/LMDS, Connect DIA

IPv4 and IPv6 supported

Strong Peering and Caching arrangement with ISPs and Content providers for better customer experience

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Reliance MPLS-VPN

Key benefits: Highly resilient

Scalability

Extensive reach (India’s largest MPLS network)

Near 100% uptime (self-healing architecture) & highly secure

Impact to internet services will not affect VPN services and vice versa

Cost effective and Predictable performance management

India’s one of the largest & dedicated MPLS enabled core network

Key differentiators: Hierarchical network design with self-healing ring based access

Heavily meshed network with dual plane architecture in each location connected using separate physical connectivity of multiple10G links.

Core Data Network includes: 26 Primary & 26 Secondary 124 collector PoPs; 34 exclusive owned Global PoPs

Large bouquet of access solutions:SDH, MEN, UBR, ADSL, Connect Prime, ISDN, SSL-VPN, WD-VPN, etc.

Traffic prioritization using separate control and forwarding planes for VPN Services

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World’s one of the largest Metro Ethernet Network deployment

Reliance Ethernet Leased Line (ELL)

Key benefits: Resiliency Architectural flexibility Protocol agnostic Lowest cost per bit Scalability Cost effective

Key differentiators: Pioneer in ring based topology E-LAN and E-Line Services offered using same Hybrid network Better operational control over routing protocols Sufficient bandwidth on parallel backup path Standards based implementation Bandwidth granularity

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Reliance EWAN – Layer 2 VPNELAN Service : Multipoint

Key differentiators: MEF Complaint Jumbo Frames support Full Mesh & Hub & Spoke Extended LAN 40 K Switches deployed 1 Mn ports with 6+ Tbps capacity 120 + Cities

Protected service

Bandwidth Granularity

Stringent SLAs

UBB(95th percentile)

P2P, 2MP, any-to-any

Online Performance Management

Global Reach

Traffic prioritizationKey benefits:

Secured, Deterministic and Dynamic Future proof investment and network Legacy applications User friendly - simplified Scalable & Reliable

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Traditional version as well as advanced variants

Reliance Leased Line

Benefits: Extensive reach Better scalability Transparent client signals Highly resilient

Key differentiators: 200,000 router kms of fiber connecting

24,000 towns and 6,00,000 villages 40,000 Kms of access network 1.7 Million connected buildings 100 G enabled network Self healing ring architecture 2 Cut not out

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Reliance Managed Services provide solutions that let you outsource many of your management tasks while letting you retain visibility and control over those processes. From managing the entire IT infrastructure or just specific elements, we can tailor our services to meet your individual needs.

Managed Services

Key benefits: Single Point of Contact

Frees up internal IT resources for key business tasks

Reduced Total Cost of Ownership

More predictable IT budgets by reducing complexity & risks

24x7x365 days support

Eliminates avoidable downtime

Key benefits: Business Service Management / Service (QoS/SLA)

Enhanced Productivity - ITIL Best Practices

Reduced Noise Levels - Root Cause Analysis

Event Reduction: Mediation & Alarm Filtration

Performance & Management Tools

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Reliance IPLC offers a dedicated, leased P2P digital circuit for bulk transport of data, voice and video. It allows simultaneous two-way transmissions of digital signals at speeds ranging from 64 Kbps to 155 Mbps.

International Private Leased Circuit (IPLC)

Key benefits: High QoS (Quality of Service) since

Reliance uses an integrated network end-to-end

World-class services at highly competitive and affordable prices

No barriers for upgrading the capacity of circuits or provisioning multiple circuits

Complete redundancy through diverse paths on the trans-Atlantic and trans-Pacific routes

Key differentiators Wholly-owned global sub-sea cable network with a presence in over 27

countries Tie-ups with top international carriers Highly scalable

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Collaboration Services

Audio Conferencing

Video Conferencing

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Key benefits: Fosters employee collaboration across geographies

Reduces travel & related overheads

Toll free and tolled access across the globe (even for the India Bridge)

Web conferencing option available

Zero Capex and Pay per Use model, no upfront cost

Reliance Audio ConferencingIndia Bridge: Ideal option when most conference participants are within India. Global Bridge: (New York): Ideal option when participants are in different parts of the world

Key differentiators: Reach: Toll free access in 65 countries & Toll access

from 18 cities in India

Dashboard Based: Easy-to-use interface accessible over public internet

Reach: Toll free & Toll access across the globe.

Reliability: Use of own, proven Global, Carrier-class network platform

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End-to-end Managed Video Conferencing including QoS-based VC-VPN, Video Bridging, Virtual Meeting Rooms, VC Management and Endpoint Management

Reliance Video Conferencing

Key benefits: Lifelike experience, almost like a real meeting

Makes VC simple to use, fostering better adoption across the Enterprise

Reduces travel & related overheads

Frees IT resources from non-core tasks

Flexible: Works over IP or ISDN networks including standard definition, high definition & Telepresence endpoints

Key differentiators: Hosted bridge Full HD Interoperable with most of the end points Wide range of end points

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Largest footprint of Data Centers across India with over 6,50,000 sq.ft of gross data center space (Nine data centers with level 3 + accreditation Mumbai, Bangalore, Chennai, Hyderabad)

Hosting 7000+ servers racks, 300+ firewalls and 1600+ terabytes of storage capacity

IDC –V, one of Asia’s largest data center, being constructed in Navi Mumbai and will be operational soon

India’s largest Data Center Service Provider

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Data Center Services

Co-Location

Managed Hosting

IT Infrastructure

Managed Security

Cloud Computing

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Reliance Data Center delivers secure, reliable, scalable hosting, network, application and consulting services to the customer.

Co-location Service

Key benefits:

Superior resilience

Flexibility

Consultative approach

Unrivalled connectivity

Scalability

Key differentiators: Best Physical Infrastructure & Highest

Physical Security No restriction on type of server hardware Multiple service options to suite

requirements Stringent SLAs on service deliverables

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Reliance Managed hosting solutions provides comprehensive suits of services to host and manage mission critical infrastructure and application.

Managed Hosting Service

Key benefits: Customized hosting solution

Infrastructure on lease model to eliminate up front Capex

Choice of managed services i.e. system admin, monitoring, managed security, RHEs etc.

Redundant Network connectivity

24X7 technical support

Key differentiators: Broad Product Offering Best of breed technologies Highly available and Secure environment Cost effective Skilled managed IT services staff

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Reliance IDC provides specialized support & response infrastructure and software & reporting tools to deliver the IT Managed Services.

IT Infrastructure Services

Key benefits:

Management of end to end critical IT Infrastructure

Risk Management

Stringent SLA

Infrastructure on lease/ rental basis

24X7 technical support by experts

Key differentiators: Faster implementation of IT resources Higher levels of reliability within the IT

environment Proactive monitoring and management Less downtime and better customer

service

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Managed Security Service provides a cost effective security solution for multilayer detection and protection against both network and application layer attacks

Managed Security Services

Key benefits:

Ensure end to end data security

World class security tools

Certified security expert to implement and monitor security tool

Saving of cost and reputation by taking best in class security measure

Real time security updates

24X7 support by security experts

Key differentiators: Augmented Security Services Trained and dedicated professionals Threat intelligence and event correlation

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Cloud Computing services help reduce the input costs further and pass benefits of both Virtualization Technology and Cloud Computing to customers.

Cloud Services

Key benefits:

Eliminate CAPEX and reduces OPEX

High return on investment

Lower hardware & software maintenance

Access from anywhere

Pay-Per-Use model

Key differentiators: Best of breed technologies Reliable and highly secure Cost effective and scalable Faster time to market 24X7 support by experts

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A few of our Customers

Government

IT

FMCG

BFSI

Manufacturing

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Discussions