Ray Hodges Resume Abbrev 2016_Nov

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Resume

RAY HODGES, PMP

1204 Ashford Drive Desoto, TX 75115 214-675-2952 rayhodgesjr@gmail.com

Summary: 25 years of business experience in corporate and consulting organizations; proven ability to communicate between technical and business stakeholders, analyze and report business metrics, create and manage project plans and related resources, document and analyze business requirements and business process flows, and sell and market IT solutions. Excellent business acumen and client management skills and experience.

Core Competencies Project/Program management Performance measurement/ improvement Business process improvement Subcontractor management Sales life cycle Consultative sales

Business analysis Project planning Proposal development Microsoft Office Suite Education and training Process design Mergers & Acquisitions Executive presentations PD/PSI Risk & change management Strategic planning Team building Client relationship management Requirements management

EXPERIENCEMary Kay Corporation Addison, TXProgram/Project Manager May 2016 current

Mary Kay Corporation intends to fully pursue a Customer Experience Management (CXM) initiative, specifically marketing automation. As the Program Manager for CXM, my tasks include: Facilitate weekly meetings between Digital Marketing and IT to ensure cohesive and collaborative teaming on the initiative Capture and document the current state of Mary Kays commitment to marketing automation Capture and document in flight email campaign details for marketing automation conversion Host daily CXM stand up to assess progress and remove impediments Report weekly progress and impediments to VP of IT Mary Kay Corporation rolled out several products and need post implementation support. As PM of Digital Support, I respond to, open, and managed ServiceNow incidents and service requests on behalf of Mary Kay business colleagues. Mary Kay Corporation implemented a Project Intake process, and as a PM, I act as an approver at one of the stage gates before the proposed project is released to the Solution Architects for review and t-shirt sizing

Nationstar Mortgage Irving, TX Business Systems Analyst/Project Manager March 2016 May 2016

Nationstar Mortgage began an effort to streamline their Reverse Mortgage document management processes from third party vendors; I performed the following tasks: Wrote user stories to enable development to write code for Datacap reclassification of documents with incorrect document types in FileNet Facilitated Agile stand up meetings to track progress and impediments for in flight FileNet document management development projects Tracked resource costs in Daptiv against projects assigned to me to project manage

CBRE Dallas, TXProject Management Director May 2015 December 2015

CBRE purchased a division of Johnson Controls in $1.5B acquisition and needed a Project Manager to assist with managing the transitional services agreement (TSA) and assisting IT with integration processes; I performed the following tasks: Hosted and managed weekly joint CBRE-JCI TSA meetings to review outstanding risks, issues, action items, and decisions Built a project plan to manage the information security requirements for the migration of 300+ applications Updated and reported status within RAID logs and weekly snapshots to C-level executives during joint seller/purchaser meetings and internal Global PMO meetings

Business Relationship Manager Analyst

CBRE implemented a Business Relationship Management (BRM) function to foster more effective collaboration between business units and IT; I acted as the BRM liaison for Legal, Global Risk Management, Ethics and Compliance, and Corporate Responsibility; I performed the following tasks: Orchestrated the approval of a $190K enterprise sustainability solution by presenting the solution to the Architecture Review Board (ARB) and completing necessary phases for approval Coordinated the approval of a $130K global policy management system implementation by presenting the solution to the ARB and completing necessary phases for approval Consulted with business lead and helped him navigate CBRE approval process in order to obtain approval for $300K health, safety, and environment solution implementation Updated, submitted, and helped obtain approval of Risk Management Information System (RMIS) implementation project business case funding request Built IT Roadmaps for Legal, Global Risk Management, and Ethics and Compliance

AT&TDallas, TXAgile Project Manager July 2014 May 2015

AT&T embarked on a $250M project to refresh its client-facing web portal and transform the digital experience of its clients requesting ecommerce services; I acted as a Project Manager for the Dashboard and Map and Maintenance teams and performed the following tasks: Collaborated with the Product Owners to prioritize created Epics and assign them to Product Analysts Facilitated cross functional meetings that included the PO, PA, user experience analysts, business SME and IT SME to reach consensus on the requirements Drove completion of the Definition of Ready (DoR) document and obtained signoff from stakeholders in order to deliver to Agile development team

Carlisle & Gallagher Plano, TXSenior Consultant September 2012 May 2014

Bank of America project needed assistance with reporting metrics related to mortgage reconciliation and bankruptcy; I acted as a Business Analyst and performed the following tasks: Provided business analysis by gathering and reporting metrics on mortgages and bankruptcy Provided reports to executive leadership that assisted with decision making regarding profitability and productivity Created a business requirements document including use cases for the design of an automated application to capture mortgage review project metrics Bank of America project needed a Project Manager on a CFPB project to lead Disclosure & Collateral Management, Foreclosure/Liquidation, Home Loans Originations, and Strategic Portfolio Management; as a PM, I performed the following tasks: Gathered evidence to prove my assigned business units were in compliance with the terms of the CFPB mandate Facilitated cross functional CFPB evidence reviews with risk, legal, and compliance governance partners Drove the CFPB evidence approval process to completion and audit approval The Hartford project needed an enterprise-wide Innovation Initiative to capture the voice of the employee,; I acted as a Workstream Project Manager and performed the following tasks: Performed interviews across business units and elicited feedback from the owners of the innovation programs in flight Created capability gap charts to assess the strengths and weaknesses of the innovation programs Created a current state assessment of the innovation landscape and provided a recommendation for the future state enterprise-wide solution Created a program charter that included critical success factors for the recommended innovation program Carlisle & Gallagher wanted to offer a service to assess a companys PMO maturity; as the Project Manager, I performed the following tasks: Gathered business requirements and provided oversight on the development of a tool to automate the PMO assessment

AccentureIrving, TX Consultant March 2010 September 2012

Pfizer sold a division to Nestle in a $12B transaction and executed a spinoff of another division. The project needed a Workstream Project Manager to lead the Risk and Compliance workstreams in preparation for Day 1; as a Workstream PM, I performed the following tasks: Created business cases to request funding for Risk and Compliance projects Built project plans to track tasks necessary for Day 1 Readiness Created trackers to track budget versus actual spend in preparation for Day 1 Readiness Created TSA Templates to track potential costs to Nestle Created engagement models to ensure quality and compliance with GxP, SOX, and internal controls AT&T web hosting application project needed a Project Manager to manage FileNet development and support team of two onshore lead developers and 10 offshore developers; as PM, I performed the following tasks: Reviewed, confirmed, and baselined application requirements Created estimates of level of effort based on application requirements Created project plans based on estimates of level of effort Monitored application development projects and reported percent complete to executives Built deployment plans for application deployment Managed defect support once code was deployed Managed, reconciled, and reported forecasted and actual chargeable hours on a monthly basis to executives Led team that billed over 2400 hours/month against the project budget Merck merged with Schering-Plough, and the project needed a Documentum Technical Consultant to assist with creating a strategy to consolidate 17 regulated content authoring management repositories into three; as the Documentum Technical Consultant, I performed the following tasks: Created application landscape diagrams, capability landscape diagrams, business capability maps, and decision frameworks Facilitated functional and technical deep dives to vet out repository contentImagine Solutions, LP Dallas, TXSenior Consultant April 2009 November 2009

Managed creation of conversion data center project that led to a $300,000 contract with DHL Managed conversion project that led to extraction and conversion of 340 million document images Managed IBM FileNet implementation and FileNet marking set projects Performed QA/QC on conversion projects and participated in UAT involving five business units and 4,000 document images Created and published metrics on conversion project for Regions Bank that involved 62 million document images Invoiced and collected $200,000 in software renewal maintenance revenue

USA Consulting, Inc Plano, TX Business Development Manager March 2008 April 2009

Responded to FileNet implementation RFPs from state/local government and commercial clients Built relationship with CIO of State of Louisiana that led to proposal to become primary FileNet software source to save on software maintenance expenses Negotiated Certified Services Provider relationship with IBM Software Group ECM Lab Services organization; closed $74,000 services engagement as a result Managed the sales cycle process which included lead generation, prospect qualification, analysis, pricing, proposal preparation, presentations, and closing

Imagine Solutions, LP Dallas, TXSenior Consultant January 2008 March 2008 Elicited, documented, analyzed, and validated client business requirements and translated into functional and technical specifications Created statements of work for proposed engagements and created project plans to perform services. Designed and recorded detailed business process flows in order to propose improved business process flows after implementing document imaging and enterprise content management (ECM) technology.

Aegis Communications Group, Inc. Irving, TX IT Business Analyst April 2007 January 2008

Planned, launched and managed over 40 inbound/outbound teleservices campaigns for TXU Participated in JAD sessions to document client requirements and software solution expectations Acted as liaison among client, operations, IT organizations; translated business objectives into technical requirements that achieved business goals; responsible for clients that contributed nearly $13M in annual revenue Created and executed project plans in order to deliver client solutions Engaged in full SDLC including analysis, design, development, implementation, testing, and maintenance Ran SQL queries to obtain project details and analytics to advise operations and client on areas of improvement for each project

EDUCATIONSOUTHERN METHODIST UNIVERSITY, COX SCHOOL OF BUSINESS Dallas, TXMaster of Business Administration, Concentration: General Management December 2002UNIVERSITY OF MISSOURI Columbia, MOBachelor of Science, Major: Computer Science May 1991

SKILLSIBM FileNetSalesforce Marketing Cloud/ExactTargetHP Quality CenterSubversionACT!Goldmine

ClarityTeamworkInformix SQLRallyTFS

ServiceNowMicrosoft Office SuiteMicrosoft ProjectDaptivTableau

SPECIAL TRAINING AND CERTIFICATIONSPMP Certification IBM Certified Specialist IBM FN Content Manager V5.1MS Certified Applications Specialist: MS Office Excel 2007Certified ECM SpecialistCitrix Certified Sales Professional

Certified Solution Architect IBM FileNetCertified Sales Specialist IBM OptimCertified SAFe AgilistSeries 65Life and Health Insurance License