CIENCIA, RALPH JONES T. Provincial Address: 022 Del Pilar Street, Butuan City Email: rtciencia@smart.com.ph Tel: 09189493686

RESUME SUMMARY Current Position: Junior Manager

Company: Smart Communications, Inc. (March 2014-PRESENT)

Current Specialization: Sales - Retail/General

Highest Education: Bachelor's/College Degree in

Business Studies / Administration / Management

Years of Experience: 18

EMPLOYMENT HISTORY

Smart Communications, Inc.

March 1, 2014 - Present

Position Title (Level): Junior Manager (South Western Mindanao)

Specialization: Sales - Retail/General and Customer Service

Role: Management

Industry: Telecommunication

Work Description: Sales and Store Operations for SMART Retail Stores and Sun Shops

Responsible for achievement of area target (sales + others).

Responsible for managing the overall operations of Sun Business Centers and Smart Retail Stores in the assigned area

Formulates sales strategies, plans and programs, and uses in-depth market knowledge.

Reviews business policies, procedures and practices on a regular basis.

Establishes sales field plan to achieve sales and profitability targets

Achieves Business Center and Retail Store floor management standards

Analyzes base on customer feedback

Achieves customer experience standards

Analyzes and recommends customer experience programs to address gaps and improve overall customer experience scores

Monitor Operations Management and Business Development

Ensures compliance on Cashiering and Inventory policies and procedures

Develops team capabilities by coaching and mentoring

Junior Manager

Smart Communications, Inc.

March 2009 – February 2014

Position Title (Level): Area Supervisor (CARAGA/Western Mindanao / North East Mindanao / South Mindanao)

Specialization: Sales - Retail/General and Customer Service

Role: Management

Industry: Telecommunication

Work Description: Sales and Store Operations for SMART Retail Stores

(Dipolog, Pagadian, Ozamis and Zamboanga)

Provides leadership, motivation, direction and coordination to Store Managers and Supervise.

Manages the Capex and Opex budgets of the in-house branch.

Formulates sales strategies, plans and programs, and uses in-depth market knowledge.

Reviews business policies, procedures and practices on a regular basis.

Participates and contributes to the creation of a business process manual for the department through process mapping.

Explores and identifies future growth areas and new business opportunities.

Performs field work activities to:

- Maintain good trade relations and rapport with team members in other stores

- Monitor the performance of stores within area

- Conduct merchandising check

- Monthly business reviews with Store Managers

- Assist in planning and implementing company-wide/local programs

Takes part in the set-up and implementation of effective control systems and procedures.

Ensures that store sales force provide the highest quality of customer service.

Conducts work or job performance evaluations, mentoring of subordinates, and nominating them to attend training.

Performs various admin-related office works.

Ensures the proper use and maintenance of company assets and equipment.

Smart Communications, Inc.

March 1997 – May 2009

Position Title (Level): Store Manager

Specialization: Sales and Customer Service

Role: Marketing Executive

Industry: Telecommunication

Work Description: Sales and Store Operations

Area Supervisor

Store Manager

SPLASH Manufacturing Corp.

Sept 1996 – March 1997

Position Title (Level): Northern Mindanao Area Supervisor Specialization: Consumer Products Role: Management

Industry: Consumer Products

Work Description: Assist and Develop identified Area for Regional Distributor

Bayan Communications

January 1996 – July 1996

Position Title (Level): Sales and Marketing Assistant

Specialization: Consumer Products

Role: Management

Industry: Consumer Products

Work Description: Sales Operations

EDUCATIONAL BACKGROUND

Bachelor of Science in Nursing

Major: Nursing

Institute/University: Urios College , Butuan City, Philippines

HONORS: ACADEMIC SCHOLAR / TOP 3% OF THE CLASS

AWARDS AND CITATIONS 2012 Q1 TERRITORIAL WINNER TSM Level – Mindanao Smart Communications Inc., 2012 Q1 National Level Finalist AWARDED PROFESSOR X Everest towards higher ground 2012 Mindanao R&R 2011 REGIONAL WINNER Best Retail Store TSM for Mindanao Finalist national level category

2010 VALOR OF EXCELLENCE AWARDEE SMART COMMUNICATIONS INC., Mindanao region category National level category finalist COMMENCEMENT SPEAKER 58TH COMMENCEMENT EXERCISE FSUU, College of Nursing March 31, 2010 TOUCA AWARDEE 2003 Field of Management Father Saturnino Urios University

Area Supervisor

Sales & Mktg. Asst.

AWARDED BEST IN THESIS (Experimental) “Empathy Training Program for 4th Year Nursing Students of Urios College” College Of Nursing, Urios College Butuan City AWARDED BEST IN CLINICAL AREA College of Nursing, Urios College Butuan City 1ST CLASS VALEDICTORIAN College of Nursing, ‘1995 Urios College, Butuan City

TOP 15 OF THE GRADUATING ELEMENTARY STUDENTS Urios College, Butuan City ‘1987 TOP 20 OF THE GRADUATING HIGH SCHOOL STUDENTS Urios College, Butuan City ‘1991

GROUP AFFILIATIONS

Member: Philippine Nurses Association Butuan Chapter Member: Rotary Club of Metro Butuan District 3860, Zone 3B

PERSONAL PARTICULARS

Date of Birth: June 21, 1974

Civil Status: Married

Gender: Male

Availability: Immediately after notice period of 1 month(s)

CHARACTER REFERENCES MS. RAQUEL D. AQUINO Manager – VisMin Operations SMART Communications Inc. Philippines, (63)9189488414

MS. YOLANDA LARA Former Director, Guidance Office Father Saturnino Urios University, Butuan City (63)9209614023

MS. JOWAN F. ICAMEN Area Manager (South West Min) SMART Communications Inc. SUN Cellular (63)9189134007

AWARDS AND CITATIONS