radial landscape mapping: a new tool for brand positioning
TRANSCRIPT
Radial Landscape Mapping
An Innovation in brand perceptual mapping & brand positioning
The Destination
The Dilemma• Perceptual or correspondence mapping is a market research visual tool
enabling companies to help understand differences in image and perceptions among customers or consumers, across competitive brands.
• While the information and insights from this visual tool are significant and deep, traditional means for displaying this information has been problematic
– Maps tend to be cluttered and messy.– Difficult to understand by non-technical audience– Suffers from trying to crowd multi-dimensional data onto 2 dimensional space– Lacks clarity and is not intuitive– Usually requires a highly technical person to interpret– Has a high propensity for confusion
Lack of consistency or clarity from brand maps
Radial landscape mapping is based on a statistical data reduction technique* designed to measure the
extent to which a set of brand personality attributes are associated with a set of known brands. Analysis
results are illustrated using a ‘Radial Landscape Map’ where brand personality attributes are positioned
out around the perimeter depending on their mutual association/correlation. Individual brands are
positioned inside the map.
Introducing…Radial Landscape Maps (A revolution in brand mapping)
* Adapted statistical correspondence analysis
Brand personality attribute
Fun
Family Values
Modern
Brand X
Brand YCaring
Brand ZBoringBasic
ConsistentTired
Brand W
In some cases, the brand attributes start to cluster together representing an underlying theme or latent construct.
Brand W: Close to the centre - it is almost equally associated with all the personality attributes, but has a marginally higher association with vibrancy, expert and fun. This brand has little distinctiveness
Brand X: Has a significantly higher association with fun and modern
Brand Y: has a strong identity of being wholesome, caring and aligned with family values
Brand Z: Is regarded as a basic, tired and boring brand.
VibrantWholesome
Conventional Cases using ATU survey trackers
• How Mexican restaurants are positioned relative to KPI’s Food Quality, Menu, Service & Delivery, Value and Convenience
• How consumer perceptions of different detergent brands in the UK differ from each other
• Shows how leading beverage brands have changes or evolved in their core brand positions over time
• For a B to B firm, shows how different functional departments perceived their own company along key dimensions or drivers of innovation
Authentic Mexican Food
Great Tasting Food
High Quality Ingredients
Food from scratch
Clean/comfortable atmosphere
Personable. Friendly employees
Treats you like a valued customer
Crave Menu Items
Variety of menu items
Has drive-thru
Healthy nutritious items
Has large portions
Food prepared how you want it
Modern up to date
Gets order right
Simple menu
Open late night/24 hours
Food timely/fast
Convenient nearby location
Good value for moneyLow prices
Mexican Fast Food. Total base (all respondents)
The Menu
Convenience
Value
Service Delivery
Food Quality
Authentic and trustworthy
Exciting and lively
Dull and tiresome
Eco-friendly and caring
Brand Personality within a competitive context - Detergents
Over-priced
NaturalEthical
Caring
Disappointing
Over-promising
Boring
Basic Tired
Irritating
Fun
Vibrant
Efficient
ReliableGenuine
HelpfulExpert
FamilyEngagin
g
Client: Household cleaning good manufacturer
Alpha (2007)
Alpha (2011)
Alpha (2012)
Beta (2007)
Beta(2011)
Beta (2012)
Gamma (2011)
Gamma (2007)
Gamma (2012)
Is affordable
Is genuine and authentic
Worth what is costs
Goes well with food
Sophisticated drinkAlways doing new things
Would like to be seen drinking
For football fans
Youthful brand
Is very refreshing
Cool & edgy
Associate with music
Inspires Optimism
Good when having with friends
Is an uplifting drink
Makes moments fun
Thirst quenching brandGreat tasting
Comforting & Relaxing
For someone like me
Has a premium quality
Delta (2007)
Delta (2011/12)
Value & Affordability
Quality
Youthful & Cool Social & Fun
Personal
Base: Daily Drinkers of Alpha onlyAdapted Statistical Correspondence Analysis
Case: Drinks brand (evolution in image through time)
Senor Mgmt Encourages Innovation
My Manager encourages innovation
Budgets for Innovation
Clear processes for Innovation
Sr. Mgment Supports Innovation
Sr. Mgment Invests in Innovation
Culture of innovation
Innovation Metrics
Employees allowed to take Risk
Innovation Success is Documented
Mid Managers can budget innovation
Team collaborations on Innovation
Promoted for Innovation Ideas
Innovation rewards & incentives
Employees empowered for Innovation
Innovation Assessor Department Perceptual Map
Metrics & Tools
Rewards Innovation
Budgets for Innovation
Management Support
Easy communicate company Vision
Company Innovation Goals clear
Org. Hires Innovators
Company attracts innovative people
Mktg InsightsBus. Strategy
R&DFinance
Operations
Sales
Executive Officers
Clear criteria to eval. innovations
Innovation Culture
Open Communication
Satisfied with Org InnovationInnovation Satisfaction
Supports New Innovation InitiativesEmployees empowered with tools to support innovation
Hiring Practises Support Innovation Does not penalize new ideas
Company innovation goals understood
Vision for Innovation
What data can we use
Structured survey questions
Unstructured social media data
Any two-way table will work to produce a Radial Landscape Map
Our unique approach to measuring social “engagement”
Note: Off the shelf ‘sentiment’ metrics are based on automated word counting and volume of conversation.
Our Approach:
• Is built upon a validated Linguistics based approach known as ‘Stance Shift Analysis’
• Uncovers the meaning of conversations.
• Generates a metric called the Semantic Engagement Index (SEITM)
• Closely maps hard sales data.
Maps using Social Media Data
• How competitive beverage retailers are defined in terms of customer perceptions
• How luxury-sports cars differ in terms of their customers’ association with attributes of safety, performance, prestige and design
• How 4 leading facial cream brands differ and compare in terms of how consumers describe their brand experiences.
Value and Price
Coolness, funky, style, Décor
Taste and product quality
In-store customer experience
Good value
Coffee Price
Food prices
Talking business & school work
Social with Friends
Store ambiance
Richness
Latte
Amazing tasteLike no other
Cool brand
FunkyStylish brand
Artwork/Decor
Bubbles represent conversational clusters, whilst size indicates level of engagement.
Brand V
Brand XBrand Y
Brand Y is least differentiated by social conversations.
Brand Z
Brand Z stands out v. competitors for the taste & rich flavour of its beverages
Case: Beverage chain (400K social media conversations)
Brand W
Brand W is distinctively seen as a great place to meet people & socialize
Luxury Sports Cars: Brand positioning using socially engaged chatter
Classic
Speed
Gas Mileage
Reliable
Safety &Reliability
To Be Seen Driving
Great Acceleration
PowerSafety
Interior Design
Styling
Curb Appeal
Performance
Emotional Style & Design
Elegant Feeling
Durable
Audi and Jaguar are differentiated by social conversations around style and design.
BMW is uniquely positioned on performance qualities.
Acura is least differentiated by social chatter
Note: Separate analysis - Adapted Statistical Correspondence AnalysisBubble size represents the buzz/volume of chatter (SEI Conversational Clusters)
Facial Creams Competitive brand positioning using SEITM on topics
#Texture Hair
#Body Type#Quantity
#Refreshing
#Sensory variety
#Diversity
#Texture Skin#Skin Type
#Skin Irritation
#Baby Soft
#Promotion/Discount
#Affordability & Price
#Long Lasting
#Fragrance
• Adapted statistical correspondence analysis
• Rolled up Net SEI for last 52 weeks
• Bubbles sized by comment volume
• Central position implies least differentiation
For Neutrogena most of the engaged positive comment is around #baby
soft, #texture skin and #texture hair.
Engaged conversations around Olay are largely based around body type,
texture of hair and skin.
Garnier has the highest association with baby soft, but also a direct
connection with affordability, quantity and promo activity.
Engaged conversation for L’Oreal is centred around long lasting, sensory
variety and even skin irritation.
Nivea is weakest in terms of engaged chatter across topics,
although its’ score for texture hair is relatively higher than other
brands.
Value
Texture
Diversity
Sensory