quick check usability testing - upa 2012

Download Quick Check Usability Testing - UPA 2012

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Quick check testing, or hallway testing, offers a quick alternative to formal / traditional usability testing.

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  • 1. Quick Check Testing for User Feedback Kate Walser Jon Rubin CX Insights US General Services Administration @kwalser@govnewmedia June 5, 2012 UPA International 2012 Conference

2. Ideally2 3. Sometimes reality 3 4. Todays ChallengesDesign validation vs. Time, Budget, Resources, Access to users 4 5. Perceptions5 6. Critique as Inspiration6 7. In personPicture Source: Whitney Quesenbery 7 8. Online optionsNotablehttp://www.notableapp.com flickr http://www.flickr.com To give people Add a note option, go to You > Your Account > Privacy & Permissions 9. Users provided 10. Planning a testPurpose, Context, Place & time, Setup, Checkin 10 11. Sample QuestionsWhere would you look to complete [task 1]?Was there anything that helped you know that?How clear is the content?Are there any design elements that help you understand howto use this?What would you suggest changing?Are there any elements your friends, family, or colleagueswould have trouble understanding? 11 12. Group ExercisePlan a Quick Check TestGoalsParticipants & RecruitingLocation (online, in-person...)DurationBackground / Context participantswill needMaterials neededQuestions you want answeredHow you will collect results12 13. Case StudyGSA First Fridays13 14. 14 15. Howto.gov/firstfridays 16. 16 17. 17 18. http://www.youtube.com/watch?v=pC0ODg2MpuE 19. ModeratedUnmoderated10th Floor6th Floor 20 20. Permissions21 21. 22 22. 23 23. 24 24. 25 25. 26 26. Publications Test: Success rate by task27 27. Lessons LearnedTips & Takeaways 28 28. Location 29 29. Advertising30 30. 31 31. 32 32. Code your answers33 33. A good hook is key 34 34. 35 35. ModeratedUnmoderated10th Floor6th Floor 36 36. 37 37. 38 38. 39 39. 40 40. Final Thoughts 41 41. ContactKate WalserJon Rubinkwalser@cxinsights.com Jonathan.rubin@gsa.gov@kwalser @govnewmedia42 42. Photo Credits Quick Check TestWhitney Quesenbery, Open University open hallway usability testMicah + Santiago running a critiquehttp://www.flickr.com/photos/drew-harry/5392135365/Brighton Uni Usability Labhttp://www.flickr.com/photos/yandle/3231977570/ Project 365 #288: 151009 Making Planshttp://www.flickr.com/photos/comedynose/4014541800/43