quantum leap performance solutions profile
TRANSCRIPT
Quantum Leap Performance Solutions - partners in progress!
Company Profile
Quantum Leap Performance Solutions (QLPS), is the flagship Venture of the Quantum Leap Group of Companies.
QLPS is a Specialized Learning Solutions Partner for Organizations. Over the last 5 years, QLPS has worked with over 75
credible Corporate Organizations to uncover their Human Potential for achieving Excellence and Growth.
QLPS is a Learning Organization and our Team engages in Continuous Up-Skilling and Re-invention which ensures that we
are moving with times, challenging ourselves and providing the most Relevant and Cutting-edge solutions to our Clients.
Our Vision:
To be a Globally trusted Learning Partner for Corporate Organizations, providing solutions that are holistic, relevant and
generate High Performance.
Other Companies of the Quantum Leap Group:
• Elixir Human Capital Solutions – A Talent Acquisition Partner for International Organizations!
• Dreamcraft Events & Entertainment – An Event Management and Brand Activation Solutions Company!
PACE (Performance Acceleration & Competency Enhancement) Programs
• SERVE Management for Managerial Competency Development
• ABC Leadership for People Management and Team Building
• Step Up for 1st Time Managers
• Business Game for Project Performance Enhancement
• Values Operationalization
• Competency based Training System Design & Delivery
Functional Excellence
• for Sales
• for Customer Support
• for HR Skills
• for Trainers & Coaches
Behavioral & Soft Skills
• Outbound Team Building
• Business Communication
• Personality Development
• Personal Effectiveness Programs
Delivery Effectiveness Measurement Modes
BARS (Behavioral Anchored Rating Scale)
KRA Impact Data Audits using
Competency Indicators On-the Job Assignment
Evaluation Psychometric Tools
Delivery Process
Assessment Training / Coaching / Outbound Learning / On-the Job Learning
On-the Job Assignment
Data Review Feedback &
Coaching
Design Elements
Job Role Analysis for Competency Mapping & Identification of Developable Behavioral
Indicators
Context based Learning to facilitate Paradigm shifts in Motives & Self-Image
Experiential Learning to facilitate Skill Development via Role Plays, Mock Practice,
Case Analysis and FGD’s
Diagnosis Stage
Requirements Gathering Data Gathering Data Analysis Data Clustering
1. SERVE Management for Managerial Competency Enhancement
◦ for Senior Managers, Project Managers and Process Managers
S – Stretch Ideas
E – Engage People
R – Responsibility for Results & Relationships
V – Values in Action
E – Effective Planning & Decision Making
2. ABC Leadership for People Management & Team Building
◦ for Team Leads, People Managers and Team Builders
A – Accountability for Results and Standards
B – Belonging for Relationships and Cohesiveness
C – Creation for Continuous Improvement & Proactive Thinking
Follow Up
C E O N M H P A E N T C E E
N M C E Y N T
L A B S
3. Step Up Management for 1st Time Managers
o To equip First Time Managers and Leaders with the Foundational Management and Leadership Skills
4. Business Game for Project Performance Enhancement
o Business Game is a unique application of Team Coaching wherein Projects are designed as a Game and participants
as Players thus creating an Engaging Experience for on-the job Learning and Performance Enhancement.
5. Values Operationalization
o To facilitate creation of Values that are Real for the People of an Organization and then build teams with Values as the
foundational Language that generates High Performance.
6. Competency based Training systems Design & Delivery
o Stage 1: Competency Mapping – Creating Competency definitions based on the Organizational Context and Nature of
Business for each Job Family and clustering it into a Competency Map
o Stage 2: Competency Assessment – To evaluate the current standing of the Organizations’ Human resource on the
Competency scales and arise at the Training & Developmental needs of the organization
o Stage 3: Competency based Learning Design & Delivery
o Stage 4: Training Effectiveness Evaluation
1. For Sales
For B2B Sales, Retail Sales, B2C Sales, Outbound Call Center
a) Sales Paradigm Training – for Foundational Sales Attitude & Skill development
b) Sales Process Training – for Product integrated Sales Skills development
c) Breakthrough Sales Project – for Performance Enhancement in achieving Sales Targets
d) Key Account Management – for Development of Account building skills
e) Customer Relationship Management – for retaining Customer Loyalty and enhancing Client Value
2. For Customer Support
a) Customer Service Superstar – to enhance Customer Service Attitude and develop Foundational and Advance Skills in
Customer Service
b) Culture Sensitization – to calibrate Customers from different demography's and match Customer’s Attitudes,
Behaviors and Preferences
c) Customer Service Quality Management System
i. Customer Service Competency Mapping & Benchmarking
ii. Customer Service Quality Auditing and Coaching
3. For HR
a) Competency based Interviewing skills - To enable participants to understand what competencies mean in the
Organizational context and develop proven skill sets to interview and find the most suitable candidate for their
organization.
4. For Trainers & Coaches
a) Competency based Learning and Development Practitioner
b) Coaching Skills – Level 1 & Level 2
c) NLP based Training & Coaching
d) Train the Trainer
1. Outbound Learning Programs
For Teams, Organizations, Inductions, Offsite and Leadership Development
a) Team Connect – An Outbound Team Building Program
b) Ignite – A Leadership Boot Camp
2. Business Communication Programs
a) Performance Communication - A Business Communication Course
b) Powerful Presentations - A Presentation Skills Course
c) Email Writing Skills
d) Global Professional – A Business Etiquette Workshop
e) English Lab – An English Proficiency Enhancement process
f) Voice & Accent Training
3. Personality Development Programs
a) P.O.I.N.T Performer – An Outbound Personality Development Program
b) Lifetime – A Transformational Workshop
c) Emotional Intelligence
4. Personal Effectiveness Programs
a) Heart & Hand – An Interpersonal Relationships Program
b) “HEAD”ing Forward – A Creativity Course
c) Focus Acceleration – A Planning, Time and Stress Management Program
d) Think Win-Win – A Negotiation Skills Program
e) Feeding Forward – A Feedback Skills Workshop
1. The 5 Dysfunctions of a Team Assessment
2. The Trimetrix Axiology Assessment – Behaviors, Motivators and Competencies Assessment
3. BARS (Behaviorally Anchored Rating Scale)
Our Methodology
Structured, Scientific and Process Driven
Job Role Specific Design & Delivery Focus
Clear ROI
Our Scalability
We have an Operational base in Bangalore (South Zone) & Gurgaon/New Delhi (North Zone) with Full-time Trainers & Coaches on our Payroll
We have Empanelled Experts in 9 cities across India i.e. Bangalore, Chennai, Hyderabad, Pune, Mumbai, Ahmadabad, New Delhi, Chandigarh and Kolkata.
Our Specialist Approach
4 Committed & Credible Coaches on our Payroll: for our PACE Program Series
7 Impactful & Engaging Trainers on our Payroll: for our Functional Excellence Series, Behavioral & Soft Skill Series
30 Experienced & Empanelled Circle of Experts: from Insurance, Retail, IT, BFSI
Our tie up as Client Partners for Bangalore & New Delhi with Erickson Coaching International, India (One of the Top 3 Coaching Companies in the world since 1980 with a presence in over 33 countries) for Senior Management Leadership, Mentoring & Coaching Programs
Breakthrough Results achieved by CAE Simulation Technologies Pvt. Ltd.:
• Schedule Compliance: Increased by 27%
• Quality: Improved by 21%
• Communication Effectiveness: Improved by 23%
• Revenues: Increased by 30%
All in the span of 3months!
“Very powerful with simple and effective tools and
skills. Very practical, yet Extraordinary.” Prasad Choragudi, Managing Director, CAE Simulation Technologies Pvt. Ltd.
Breakthrough Results achieved by Sudhir Papers Ltd:
• Increase in Revenues: 51.74%
• Reduction in Process Cycle Time: 44.82%
• Reduction in Inventory: 48%
• Increase in Production: 33%
All in the span of 8months!
“The enlightenment through the Quantum Leap Concept is a path breaking approach for us from
our routine way of working & living”.
Rajiv Gupta, Managing Director
Sudhir Papers Ltd.
Atria Convergence Technologies Pvt. Ltd. :
• Pre-Intervention: Call Quality Index was at a 2.8 out of 5!
• Objective was to enhance this by 40% in 5 months
• Post-Intervention: Call Quality Index was at a 4.1 out of 5!
• Achievement of 62% enhancement in Call Quality of the Customer Support Team
All in the span of 5 months!
“Quantum Leap to me is the epitome of Commitment, Excellence and Reliability.”
Hita Hejmadi, Training & Development Manager, Atria Convergence Technologies Pvt. Ltd.
Bharti Axa General Insurance Company Ltd. :
• Scope of Training: PAN India – 28 locations
• Nature of Programs:
• Level 0 – General Insurance Product Trainings, Inductions and Refreshers
• Level 1 – Soft Skills Programs
• Level 2 – Behavioral & Functional Skills Programs
• Level 3 – Leadership Programs
• Average Training Effectiveness Index: 4.4 out of 5
“Quantum Leap’s ability to manage scale and deliver quality consistently has won our hearts. Your programs are Engaging
and Insightful and your success lies in the fact that our participants keep coming back for more.”
Vidya Jayachandran, Training & Development Manager,
Bharti Axa General Insurance Company. Ltd.
Our team members are certified in:
6 Sigma Green Belt by American Society for Quality
Psychometrician and Assessor (CAPM) from International Association of Applied Psychology
Balanced Scorecard by Carlton Advanced Management Institute, USA
Competency based Learning & Development Management by Carlton Advanced Management Institute, USA
Learning Solutions Engineering, ACL Singapore
Instructional Design, ACL Singapore
Behavioral & Motivational Analysis by Target Training International, USA
Results Coaching Systems by Franklin Covey, South Asia and accredited by ICF (International Coach Federation)
ACC Portfolio by Erickson Coaching International accredited by ICF (International Coach Federation)
Professional Coach by ICA (International Coach Academy), Australia
NLP Practitioner and Master Practitioner from NFNLP, USA
CADET (Creating and Developing Effective Teams) by TITANS International
CHANGE LEADERSHIP by V-Team International, Malaysia
Registered Organizational Development Consultant (RODC) certified by Indian Institute of Organizational Development (IIOD)
affiliated to Institute of Organizational Development (IOD), Florida USA
Train-the-Trainer NLP by Neoway Academy
Published a paper in “Innovative Teaching Pedagogy in Business and Management Education” with LaTrobe University,
Australia on the “GAME CREATION TEACHING PEDAGOGY”.
We have worked with:
24 X 7 Customer India Pvt. Ltd.
ACT TV Pvt. Ltd.
Andaman & Nicobar IAS & Police Force
Avon Data Cables Pvt. Ltd.
Bharti Axa General Insurance Company Ltd.
Binary Spectrum Softech Pvt. Ltd.
CAE Simulation Technologies Pvt Ltd
Capco India Pvt. Ltd.
Cegedim Software India Pvt Ltd
CISCO Systems Inc.
Center Stage, Bangalore
Curam Software Ltd.
Direct Dialog
Dearbon Electronics Pvt. Ltd.
Delta Electronics Pvt. Ltd.
E Mids Technologies Pvt. Ltd.
Encompass Events Pvt. Ltd.
FI Design & Development Pvt. Ltd.
G. S. Limited
Global ITES Ltd.
HMT Ltd.
IIHT Pvt. Ltd., Bangalore
Indegene Lifesystems Pvt. Ltd.
Infineon Technology India Pvt. Ltd.
Jain Heights Structures Pvt. Ltd.
Jayem Logistics Pvt Ltd.
K2 Network Pvt. Ltd.
Klauz Specialities Pvt. Ltd.
Kodiak Networks Pvt. Ltd.
Komtech Plastics Pvt. Ltd.
Kyocera-Wireless India Ltd.
Logica India Pvt. Ltd.
Macmillan Publishing Solutions
Mainstay Teleservices Pvt. Ltd.
Manipal E Commerce Pvt. Ltd.
Mistral Solutions Pvt. Ltd.
NDS Services Pay TV Technology Pvt. Ltd
PCS Securities Pvt. Ltd.
People First – Bangalore & Chennai
Pontus Knowledge Solutions Pvt. Ltd.
PRDC Pvt. Ltd.
Rediye Solutions Pvt. Ltd.
Right Source Global
Rotary UDYOG – PIA
RK Group
Saini Impex Pvt. Ltd.
Sindhi Chamber of Commerce
Southern Electronics Pvt Ltd
Spheris India Pvt. Ltd.
Stylus Systems Pvt. Ltd.
Sudhir Papers Ltd.
Synchem Pvt. Ltd.
Talisma Corporation Pvt. Ltd.
Titan India Ltd.
Tokai Rika Minda India Pvt Ltd.
Toyota Kirloskar Auto Parts Ltd.
Teleprospects Ltd., UK
Valtech India Pvt. Ltd.
