psychological safety in teams - avapl conference presentations/day 2... · penalized or perceived...
TRANSCRIPT
Psychological Safety in Teams:
The Canary in the Coalmine
Presented by:VHA National Center for Organization Development (NCOD)
VETERANS HEALTH ADMINISTRATION
Teaming is a Verb
Team ing (v.)
Teaming is teamwork on the fly‐coordinating and collaborating, across boundaries, without the luxury of stable team structures
Teaming is especially needed when work is COMPLEXand UNPREDICTABLE
4* Edmondson, A.C. (2012). Teaming
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Engaged, Effective VA Teams
Relationships Functions
Civility
Shared Respect
PsychologicalSafety
Cohesion
Common Purpose
Role clarity
Strategic Communication
Review & Improvement
VETERANS HEALTH ADMINISTRATION
Making it Safe to Team
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Psychological safety is the degree to which employees trust that asking questions, sharing new ideas, raising concerns, disclosing honest mistakes and reporting violations will not be penalized or perceived negatively in the workplace.
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The Canary in the Coalmine
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Psychological Safety is not an end in and of itself
It can act as a barometer of organizational health
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Psychological Safety ‐ Business Case
Psychologically‐safe healthcare environments experience:
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In VA, greater psychological safety is related to:
Medication Errors Performance
& Team Learning
Communication & Teamwork
Process Innovation
Patient Satisfaction
Employee Satisfaction
Perceived quality of leaders
Workplace Civility
Workplace Innovation
(Edmondson, 1996; Hofmann & Mark, 2006) (Edmondson, 1999) (Edmondson, Bohmer, & Pisano,
2001)(Edmondson et , al., 2000; 2001)
(Measuring Psych Safety in VA, NCOD Report, 2014)
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The Influence of Context
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The chess pieces are darker on:
a) Top Row
b) Bottom Row
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The Influence of Context
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I see this dress as:
a) Primarily white with gold lace
b) Primarily blue with black lace
c) Other
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Ladder of Inference
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Take in data
Filter data
Interpret meaning
Decide on action
Our ability to learn and work together is limited by our feelings that:
The data we select are the real data
Our beliefs are based on real data
Our beliefs are the truth
The truth is obvious
VETERANS HEALTH ADMINISTRATION
Psych Safety and Leadership
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Sets Tone Biggest Influencer
PS as Local Phenomenon
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Accountability Psychological safety is not about being ‘nice’ or about lowering performance standards.
Clarity about consequences enhances psychological safety
Blameworthy Acts: Reckless behavior Disruptive behavior Disrespectful behavior Knowingly violating standards Working way beyond your boundaries Failure to learn overtime
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Accountability
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Comfort Zone Learning Zone
Apathy Zone Anxiety Zone
high
lowlow high
PSYC
HO
LOG
ICAL
SAFE
TY
MOTIVATION & ACCOUNTABILITY
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Psych Safety and Team Behaviors
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Speaking Up
Collaboration
Experimentation
Reflection
VETERANS HEALTH ADMINISTRATION
What’s Being Done?
Psychological Safety Summit – Feb 2015
Build awareness and desire throughout the system
Develop specific skill‐building interventions aimed at supervisors
How can you help?23
For more information, please contact VHA National Center for Organization Development (NCOD)
Telephone: (513) 247‐4680 Email: [email protected]: http://vaww.va.gov/NCOD
http://www.va.gov/NCOD
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