proven approaches so as to make a positive 1st impression

2
proven ideas to making sure One thing we normally did even before we began the inspection was get to know our clients. Before anything else we would find out what they did for a living; were they attorneys, contractors, physicians, etc. Understanding who your Customer is even before you get going gives you a variety of essential pieces of details. Finding out whether your Client is a technical person or not, is actually really useful when reviewing the inspection report. You are able to tailor your level of detail appropriately. The flipside to a technical person is a first-time homebuyer that just moved away from Mom & Dad's house. They normally have no concept what owning a home involves. They will require a much lengthier explanation process during the review of the report. You will need to go into far more detail related to home upkeep as well as exactly where items are located throughout the home. The Clients I paid most attention to were lawyers because they usually want to get all of their t's crossed and i's dotted. I would certainly spend extra time reviewing the report and double checking for mistakes or contradictions inside the report. I would also make sure that they read, not just signed, the Pre-Inspection Agreement. We also offered a copy of the state SOP our report complied with. In any case, following the required SOP for your state is crucial to offering a comprehensive report to your Client. Excellent follow-up is likewise essential in addition to always keeping a very good paper trail. Call or email your Client a couple of days after they received the report and ask them if they have any questions or need any sort of additional details. Document this in the report file, either on paper or as a text document in the computer folder for that Customer. This will help later on in case there is a dispute. The 1st contact you have with your customers can set the tone for your ongoing relationship in the course of the inspection, their real estate transaction and ideally for future recommendations. We have all heard precisely how critical it is to leave a "good first impressions" and it is vital to always keep that in mind at the home inspection. long island home inspectors In many cases, the 1st time you actually meet your clients in person or face to face will be at the home inspection. They will usually form an opinion of you as a home inspector in just the 1st 2-3 minutes therefore, it is a vital time. "Driveway Presentation" is a phrase we use at AHIT for these initial 2-3 minutes when you meet your client. It does not have to be done in a driveway, specifically on a day when the weather is terrible, but what can you say to your clients to instill confidence in them that they have decided on the best home inspector for the job. When you 1st approach your clients make certain to introduce yourself, shake their hands and also call them by their names. Begin with a favorable remark about the home, day, weather, etc.

Upload: hometech90

Post on 08-Aug-2015

25 views

Category:

Real Estate


2 download

TRANSCRIPT

Page 1: Proven Approaches So As To Make A Positive 1st Impression

proven ideas to making sure

One thing we normally did even before we began the inspection was get to know our clients

Before anything else we would find out what they did for a living were they attorneys contractors

physicians etc Understanding who your Customer is even before you get going gives you a

variety of essential pieces of details

Finding out whether your Client is a technical person or not is actually really useful when

reviewing the inspection report You are able to tailor your level of detail appropriately The

flipside to a technical person is a first-time homebuyer that just moved away from Mom amp Dads

house They normally have no concept what owning a home involves They will require a much

lengthier explanation process during the review of the report You will need to go into far more

detail related to home upkeep as well as exactly where items are located throughout the home

The Clients I paid most attention to were lawyers because they usually want to get all of their ts

crossed and is dotted I would certainly spend extra time reviewing the report and double

checking for mistakes or contradictions inside the report I would also make sure that they read

not just signed the Pre-Inspection Agreement We also offered a copy of the state SOP our report

complied with

In any case following the required SOP for your state is crucial to offering a comprehensive

report to your Client

Excellent follow-up is likewise essential in addition to always keeping a very good paper trail Call

or email your Client a couple of days after they received the report and ask them if they have any

questions or need any sort of additional details Document this in the report file either on paper or

as a text document in the computer folder for that Customer This will help later on in case there is

a dispute

The 1st contact you have with your customers can set the tone for your ongoing relationship in

the course of the inspection their real estate transaction and ideally for future recommendations

We have all heard precisely how critical it is to leave a good first impressions and it is vital to

always keep that in mind at the home inspection

long island home inspectors

In many cases the 1st time you actually meet your clients in person or face to face will be at the

home inspection They will usually form an opinion of you as a home inspector in just the 1st 2-3

minutes therefore it is a vital time Driveway Presentation is a phrase we use at AHIT for these

initial 2-3 minutes when you meet your client It does not have to be done in a driveway

specifically on a day when the weather is terrible but what can you say to your clients to instill

confidence in them that they have decided on the best home inspector for the job

When you 1st approach your clients make certain to introduce yourself shake their hands and

also call them by their names Begin with a favorable remark about the home day weather etc

Detail what you will be performing as well as the order for your home inspections You can do this

several assorted ways I would recommend including that you will be inspecting the major

components Roof structure foundation plumbing heating electrical and air conditioning Add

in a comment that indicates just how detailed you will be throughout the course of the inspection

A different very important factor to discuss is anything that you can not do during the course of the

home inspection On the occasion that snow or rain will keep you from getting on the roof let the

clients know If the water is off to the house let the clients know that this will limit your inspection

On all items that have limitations ensure that you also list every one of the items that you will still

be performing to perform the most detailed job that you can for your customers

Certainly there is no absolute when it comes to a driveway presentation depending on the

customer and several additional aspects your driveway presentation can and probably will be

different each time Not being prepared with regard to this introduction can undoubtedly cause the

customers to feel apprehensive You will be practicing your home inspections and so many

various other elements of the business before your 1st inspection so do not forget about the

Driveway presentation

This blog post was written to give you a better idea about the property inspection process If you

d like to discover a lot more about this topic or order a home inspection with our firm The Home

Detective please click on the this link house mold inspection or give us a phone calll at 206-745-

3975 or 206-786-8649 For much more relevant information on residential property inspections

also look at home inspection atlanta

Page 2: Proven Approaches So As To Make A Positive 1st Impression

Detail what you will be performing as well as the order for your home inspections You can do this

several assorted ways I would recommend including that you will be inspecting the major

components Roof structure foundation plumbing heating electrical and air conditioning Add

in a comment that indicates just how detailed you will be throughout the course of the inspection

A different very important factor to discuss is anything that you can not do during the course of the

home inspection On the occasion that snow or rain will keep you from getting on the roof let the

clients know If the water is off to the house let the clients know that this will limit your inspection

On all items that have limitations ensure that you also list every one of the items that you will still

be performing to perform the most detailed job that you can for your customers

Certainly there is no absolute when it comes to a driveway presentation depending on the

customer and several additional aspects your driveway presentation can and probably will be

different each time Not being prepared with regard to this introduction can undoubtedly cause the

customers to feel apprehensive You will be practicing your home inspections and so many

various other elements of the business before your 1st inspection so do not forget about the

Driveway presentation

This blog post was written to give you a better idea about the property inspection process If you

d like to discover a lot more about this topic or order a home inspection with our firm The Home

Detective please click on the this link house mold inspection or give us a phone calll at 206-745-

3975 or 206-786-8649 For much more relevant information on residential property inspections

also look at home inspection atlanta