SYLVIA WENZEL Hoffman Estates, IL 60169

Home: 847.490.0265 Cell: 630.222.8068 E-mail: 4900265wen@comcast.net

SUMMARY:

Proven leader with nearly 14 years of facilities setup and property management experience within a fast-paced professional setting. My talents include management of FF&E budgets, processes, and timelines as a part of new facility setup and openings; as well as superior client engagement, customer service, employee training and operational efficiency at a Center level.

Team leader with excellent communication, organizational and problem-solving skills

Detail oriented, with exceptional multi-tasking abilities and enthusiasm towards change and challenges

Highly ethical work standards and respectful rapport with team members, clients, and vendors

Flexible, positive, independent, motivated self-starter that works well under pressure Skill Proficiencies:

Process management – Managed multiple assigned new center openings as main point of contact through the use of internal checklists and timelines

Leadership – Worked in tandem with Operations Field PMs, Construction PMs, Procurement PMs, IT/Telecom PMs, local Center Management, Corporate support teams and Building Management to ensure timely openings and project turnover

Project Coordination – Partnered with construction vendors and corporate project management during upsizing, downsizing and return of space at several Regus locations in the Chicago market

Trainer - Motivated, educated and communicated with teams in assigned locations to ensure 100% readiness at Day 1

Software – Proficient in Share Point, Windows 7, Microsoft Office 2007, Microsoft Word, Excel, Outlook, and PowerPoint; PeopleSoft Oracle - Accounts Payable, Accounts Receivable and HR

WORK EXPERIENCE: Regus, Corporate Real Estate September 2013–February 2014 Property Operations Manager, Facilities - NCO Set Up Project Manager

Oversaw 12 new center openings, including the procurement, coordination and installation of all FF&E

Created FF&E EPO for all new centers that maintained the budgets set in the Stage One model

Coordinated efforts between PMs of corporate construction, IT/Telecoms, local construction and center teams to obtain 100% satisfactory, on-time openings

Kept corporate management informed with weekly and monthly status updates until openings were complete

Conducted weekly project conference calls with multiple PM’s and local center team for each NCO assignment prior to setup week for coordination and completion of setup checklist

Regus Business Center, Chicago Market 2000–August 2013

General Manager, Property, Leasing, Facilities

Oversaw all aspects of Center operations and maintained North American Planogram standards for facility upkeep

Consistently maintained highly professional facility standards, access and security through coordination with local team and building management

Executed, processed and reconciled monthly client billing to ensure accurate and timely data entry

Achieved and exceeded corporate EBIT targets through revenue growth and close control of EPO process, accounts payable, accounts receivable and collections

Provided exceptional customer service during sales and project interactions, to consistently produce 95% client satisfaction and 85% client retention

Proactively worked to close deals by developing leads and customer relationships with the use of CRM sales metrics

Hired, coached, mentored and facilitated training of team and peers

Provided backup, support, and training to center team for client move in and set up of Telecoms programming, IT setup/programming, and Video Conferencing service

Selected by management to develop and implement North American Planogram standards Regus Business Center, Rolling Meadows, IL 1997—2000 Assistant Center Manager

Assisted the Center Manager in all daily operations while training for the role of General Manager

Completed client project requests to exceed customer expectations, with preparation of presentations, spreadsheets, documents, and paper bindings

Processed and reconciled expense reports for managers, and assisted with all aspects of client billing

HQ Business Center, Rolling Meadows, IL 1995—1997 Client Service Specialist

Built positive client relationships by answering and directing incoming calls to the reception desk

Tracked customer relationships and status, using past data to drive future sales and interactions

Orchestrated meeting preparation, catering and audiovisual equipment to produce persuasive client presentations

Prepared documents, spreadsheets and PowerPoint presentations with efficiency and attention-to-detail

LinkedIn Profile URL: http://www.linkedin.com/in/sylviawenzel/