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ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi Ms. Aida Opoku-Mensah Director ICT, Science and Technology Division United Nations Economic Commission for Africa Promoting and supporting e-Government practices in Africa for enhanced service delivery through partnerships and collaboration: ECA’s role 10 th Anniversary United Nations Public Service Day 26 June 2012 United Nations, New York “E-Government: From Policy to Practice” SESSION 3 Connected Government: Partnerships and Collaboration For Enhanced Service Delivery

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ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

Ms. Aida Opoku-Mensah

Director

ICT, Science and Technology Division

United Nations Economic Commission for Africa

Promoting and supporting e-Government practices in Africa for

enhanced service delivery through partnerships and

collaboration: ECA’s role

10th Anniversary

United Nations Public Service Day 26 June 2012

United Nations, New York

“E-Government: From Policy to Practice”

SESSION 3 – Connected Government: Partnerships and Collaboration For Enhanced Service Delivery

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

Contents

The context

e-Government policies and strategies development in Africa

Capacity building

Measuring ICT4D – development of e-Government indicators

TIGA - Promoting e-Government in Africa

Conclusions

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

Context

AISI Guided by the African Information Society Initiative launched in 1996, ECA and partners supported countries in Africa with the formulation of national ICT policies, commonly known as, NICIs which resulted in over 43

countries adopting their NICIs by end of 2010 and a further 6 in the process of developing one

e-Government Strategies ECA provides support to African governments and RECs in the development of national and regional e-government

strategies

> 80% of African countries have e-government strategies (ECA Survey, 2011)

Most countries identified e-Government as one of their policy pillars

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

ECA’s activities in the development of

e-Government in Africa

Capacity building

Promoting and Measuring Impact,

Knowledge Sharing and Networking

• Burkina Faso, Botswana, Ghana,

Niger, Togo, Swaziland and Zambia

• ECOWAS framework, e-SADC, EAC

e-Gov framework, AU Convention on

cyber security

• Parliamentary ICT committees

• Training of Parliamentarians

• ECA’s e-Learning platform

e-Gov policy and strategy formulation and implementation

• Scan-ICT programme

• e-Government indicators

Partnerships & Collaboration: Member States, AUC, RECs, Gov. of Finland, others (eg. Int. Partnership for ICT Measurement)

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

ESCWA

Members of the Task Group on

e-Government (TGEG) Indicators

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

6

No Name of Indicator

EG1 Proportion of persons employed in central government organizations routinely using computers

EG2 Proportion of persons employed in central government organizations routinely using the Internet

EG3 Proportion of central government organizations with a Local Area Network (LAN)

EG4 Proportion of central government organizations with an intranet

EG5 Proportion of central government organizations with Internet access, by type of access

EG6 Proportion of central government organizations with a web presence

EG7 Selected Internet-based services available to citizens, by level of sophistication of service

7 Core e-Government indicators adopted by the UNSC in Feb 2012

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

ECA’s 2011 WSIS survey used the core

e-Government indicators

0

20

40

60

80

100

120

% of persons

employed in

central govt inst

routinely using

computers

% of persons

employed in

central govt inst

routinely using

Internet

% of central govt

inst with a LAN

connecting at

least two

computers

% of central govt

inst with an

Intranet

% of central govt

inst with Internet

access by type

of access

(narrowband,

broadband)

% of central govt

inst with a web

presence

% of central govt

inst offering data

services targeted

to mobile phone

users

% of central govt

inst offering

online services

by level of

sophistication of

service (i.e.

interactive,

transactional,

connected)

Burundi

Congo

Gambia

Guinea

Mali

Mauritius

Sudan

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

E-Government : Seychelles

e-government development index value = 0.5192

(ranked 84th in the world and 1st in Africa)

Followed by:

Mauritius (0.5066)

South Africa

(O.4869)

Tunisia, Egypt, Cape

Verde, Kenya,

Morocco, Botswana

& Namibia

Source: United Nations E-Government Survey 2012, (www.unpan.org/e-government)

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

e-Government Strategies and implementation

Over 80% of the countries have e-government strategies

0

20

40

60

80

100

120

Ben

in

Bur

undi

Con

go

Cot

e d'

Ivoi

re

Egypt

Ethio

pia

Gha

na

Gui

nea

Bis

sau

Ken

ya

Mad

agas

car

Mal

i

Moz

ambi

que

Nig

er

Nig

eria

DRC

Seneg

al

Sudan

Gam

bia

Togo

Uga

nda

Percentage of government connectivity Percentage of governments having websitesPercentage governments with online services

Source: ECA WSIS questionnaire 2009 & 2011

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

African e-learning initiative

(http://www.uneca.org/elearnafrica)

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

Technology in Government in Africa (TIGA)

Awards

TIGA aims:

To promote access to e-services

To encourage the use of ICTs by African governments in fulfilling their public service delivery obligations

To recognize outstanding work in developing ICT applications for service delivery by African governments as well as other stakeholders

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

4 Categories:

Public service delivery to citizens/communities – Public service Delivery to citizens/ communities (G2C)

Improved health services through the use of ICTs

Improved educational services through the use of ICTs

Public Private Partnership (PPP)

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

Participation in TIGA has been on the increase

since first launched in 2007

During the next 2013 TIGA, new category: G-Government category or Geospatial Government encompasses the use of the Internet and GIS in making the delivery of services more effective by governments

Exploring with UNDESA to create synergies between TIGA and the United Nations Public Service Awards to recognize excellence in public service in Africa

TIGA entries in the last three years

0

10

20

30

40

50

60

70

80

90

100

2007 2009 2011

Entries

Countries

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

CATEGORY 1: Public service Delivery

1. eSoko Project, RWANDA (real time agricultural commodity market price information)

2. Government Online Centre for Enhanced Public Service Delivery, MAURITIUS (state-of-the art and best of the breed ICT technologies with an Internet Bandwidth Connectivity of 100 Mbps, operating 24/24, 7/7)

3. Free and Open Access to Public Legal Information in Kenya, KENYA (publishing and free access to laws and court proceedings)

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

CATEGORY 2: ICTs in Health

1. Suivi de la Santé des enfants basé sur l’utilisation du téléphone portable: Agence nationale de Telesante, MALI (follow up through SMS of 0-5 years children and free treatment)

2. mPedigree Kenya National Medicine Quality System, KENYA (reporting counterfeit medicine through same toll-free 4-digit number on all mobile networks)

3. La Telemedecine Pour L’acces Aux Soins De Sante, CAMEROUN (provision of online tele health services to all at affordable cost)

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

CATEGORY 3: ICTs in Education

1. The Speaking Book, SOUTH AFRICA This project aims to make education about critical issues accessible to all regardless of literacy or education level

2. Dr Math, SOUTH AFRICA - Dr. Math is a mobile tutoring service that provides access to credible, personal, on-demand tutoring in the subject of Mathematics

3. eLimika e-learning programme, KENYA – eLimika, which is a Kiswahili word for “get educated”, is the vehicle through which Kenya Institute of Education (KIE) delivers its courses

4. Plate-forme de formation à distance de l’Academia Aberta de Angola: Formation partout et à tout moment!, ANGOLA is the training platform of the Open Academy of Angola

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

CATEGORY 4: PPP

1. eTrade Africa, SENEGAL (platform to facilitate secure trade between Africa and European Union countries)

2. Federal Road Safety - Drivers License, NIGERIA (identity management and card production system geared to driving licences and road safety )

3. Online Registration & Placement Software, ETHIOPIA (online registration for exams of 2,000,000, 10th grade and 12th grade students)

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

Conclusions

Partnerships and collaboration crucial for enhancing public service delivery

Need for connected Government to enhance service delivery

Need for policy makers to be aware of the evolving technological possibilities to make government/public services accessible to the citizens

Need to engage with the citizens particularly the youth who make up 2/3 of African population using new technologies and tools

The changing needs of economic and social development require a wide range of new skills and competences, known as the 21st century competences key enablers of responsible citizenship in a knowledge-based and technology-pervaded economy

Investing on institutional and leadership capacities is key for e-government development in Africa

ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi

Thank You !

http://www.uneca.org/istd/