promoting and supporting e-government practices in...
TRANSCRIPT
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
Ms. Aida Opoku-Mensah
Director
ICT, Science and Technology Division
United Nations Economic Commission for Africa
Promoting and supporting e-Government practices in Africa for
enhanced service delivery through partnerships and
collaboration: ECA’s role
10th Anniversary
United Nations Public Service Day 26 June 2012
United Nations, New York
“E-Government: From Policy to Practice”
SESSION 3 – Connected Government: Partnerships and Collaboration For Enhanced Service Delivery
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
Contents
The context
e-Government policies and strategies development in Africa
Capacity building
Measuring ICT4D – development of e-Government indicators
TIGA - Promoting e-Government in Africa
Conclusions
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
Context
AISI Guided by the African Information Society Initiative launched in 1996, ECA and partners supported countries in Africa with the formulation of national ICT policies, commonly known as, NICIs which resulted in over 43
countries adopting their NICIs by end of 2010 and a further 6 in the process of developing one
e-Government Strategies ECA provides support to African governments and RECs in the development of national and regional e-government
strategies
> 80% of African countries have e-government strategies (ECA Survey, 2011)
Most countries identified e-Government as one of their policy pillars
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
ECA’s activities in the development of
e-Government in Africa
Capacity building
Promoting and Measuring Impact,
Knowledge Sharing and Networking
• Burkina Faso, Botswana, Ghana,
Niger, Togo, Swaziland and Zambia
• ECOWAS framework, e-SADC, EAC
e-Gov framework, AU Convention on
cyber security
• Parliamentary ICT committees
• Training of Parliamentarians
• ECA’s e-Learning platform
e-Gov policy and strategy formulation and implementation
• Scan-ICT programme
• e-Government indicators
Partnerships & Collaboration: Member States, AUC, RECs, Gov. of Finland, others (eg. Int. Partnership for ICT Measurement)
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
ESCWA
Members of the Task Group on
e-Government (TGEG) Indicators
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6
No Name of Indicator
EG1 Proportion of persons employed in central government organizations routinely using computers
EG2 Proportion of persons employed in central government organizations routinely using the Internet
EG3 Proportion of central government organizations with a Local Area Network (LAN)
EG4 Proportion of central government organizations with an intranet
EG5 Proportion of central government organizations with Internet access, by type of access
EG6 Proportion of central government organizations with a web presence
EG7 Selected Internet-based services available to citizens, by level of sophistication of service
7 Core e-Government indicators adopted by the UNSC in Feb 2012
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
ECA’s 2011 WSIS survey used the core
e-Government indicators
0
20
40
60
80
100
120
% of persons
employed in
central govt inst
routinely using
computers
% of persons
employed in
central govt inst
routinely using
Internet
% of central govt
inst with a LAN
connecting at
least two
computers
% of central govt
inst with an
Intranet
% of central govt
inst with Internet
access by type
of access
(narrowband,
broadband)
% of central govt
inst with a web
presence
% of central govt
inst offering data
services targeted
to mobile phone
users
% of central govt
inst offering
online services
by level of
sophistication of
service (i.e.
interactive,
transactional,
connected)
Burundi
Congo
Gambia
Guinea
Mali
Mauritius
Sudan
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
E-Government : Seychelles
e-government development index value = 0.5192
(ranked 84th in the world and 1st in Africa)
Followed by:
Mauritius (0.5066)
South Africa
(O.4869)
Tunisia, Egypt, Cape
Verde, Kenya,
Morocco, Botswana
& Namibia
Source: United Nations E-Government Survey 2012, (www.unpan.org/e-government)
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
e-Government Strategies and implementation
Over 80% of the countries have e-government strategies
0
20
40
60
80
100
120
Ben
in
Bur
undi
Con
go
Cot
e d'
Ivoi
re
Egypt
Ethio
pia
Gha
na
Gui
nea
Bis
sau
Ken
ya
Mad
agas
car
Mal
i
Moz
ambi
que
Nig
er
Nig
eria
DRC
Seneg
al
Sudan
Gam
bia
Togo
Uga
nda
Percentage of government connectivity Percentage of governments having websitesPercentage governments with online services
Source: ECA WSIS questionnaire 2009 & 2011
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
African e-learning initiative
(http://www.uneca.org/elearnafrica)
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
Technology in Government in Africa (TIGA)
Awards
TIGA aims:
To promote access to e-services
To encourage the use of ICTs by African governments in fulfilling their public service delivery obligations
To recognize outstanding work in developing ICT applications for service delivery by African governments as well as other stakeholders
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
4 Categories:
Public service delivery to citizens/communities – Public service Delivery to citizens/ communities (G2C)
Improved health services through the use of ICTs
Improved educational services through the use of ICTs
Public Private Partnership (PPP)
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Participation in TIGA has been on the increase
since first launched in 2007
During the next 2013 TIGA, new category: G-Government category or Geospatial Government encompasses the use of the Internet and GIS in making the delivery of services more effective by governments
Exploring with UNDESA to create synergies between TIGA and the United Nations Public Service Awards to recognize excellence in public service in Africa
TIGA entries in the last three years
0
10
20
30
40
50
60
70
80
90
100
2007 2009 2011
Entries
Countries
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CATEGORY 1: Public service Delivery
1. eSoko Project, RWANDA (real time agricultural commodity market price information)
2. Government Online Centre for Enhanced Public Service Delivery, MAURITIUS (state-of-the art and best of the breed ICT technologies with an Internet Bandwidth Connectivity of 100 Mbps, operating 24/24, 7/7)
3. Free and Open Access to Public Legal Information in Kenya, KENYA (publishing and free access to laws and court proceedings)
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
CATEGORY 2: ICTs in Health
1. Suivi de la Santé des enfants basé sur l’utilisation du téléphone portable: Agence nationale de Telesante, MALI (follow up through SMS of 0-5 years children and free treatment)
2. mPedigree Kenya National Medicine Quality System, KENYA (reporting counterfeit medicine through same toll-free 4-digit number on all mobile networks)
3. La Telemedecine Pour L’acces Aux Soins De Sante, CAMEROUN (provision of online tele health services to all at affordable cost)
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
CATEGORY 3: ICTs in Education
1. The Speaking Book, SOUTH AFRICA This project aims to make education about critical issues accessible to all regardless of literacy or education level
2. Dr Math, SOUTH AFRICA - Dr. Math is a mobile tutoring service that provides access to credible, personal, on-demand tutoring in the subject of Mathematics
3. eLimika e-learning programme, KENYA – eLimika, which is a Kiswahili word for “get educated”, is the vehicle through which Kenya Institute of Education (KIE) delivers its courses
4. Plate-forme de formation à distance de l’Academia Aberta de Angola: Formation partout et à tout moment!, ANGOLA is the training platform of the Open Academy of Angola
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
CATEGORY 4: PPP
1. eTrade Africa, SENEGAL (platform to facilitate secure trade between Africa and European Union countries)
2. Federal Road Safety - Drivers License, NIGERIA (identity management and card production system geared to driving licences and road safety )
3. Online Registration & Placement Software, ETHIOPIA (online registration for exams of 2,000,000, 10th grade and 12th grade students)
ICTs, Science & Technology Division (ISTD), UNECA www.uneca.org/istd / www.uneca.org/aisi
Conclusions
Partnerships and collaboration crucial for enhancing public service delivery
Need for connected Government to enhance service delivery
Need for policy makers to be aware of the evolving technological possibilities to make government/public services accessible to the citizens
Need to engage with the citizens particularly the youth who make up 2/3 of African population using new technologies and tools
The changing needs of economic and social development require a wide range of new skills and competences, known as the 21st century competences key enablers of responsible citizenship in a knowledge-based and technology-pervaded economy
Investing on institutional and leadership capacities is key for e-government development in Africa