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MICHAEL CARLISLE425 Broadway St., #9 Home (617) 629-4805Somerville, MA 02145 mc6a8d1e@westpost.netCellular (617) 596-1603

SUMMARY

Versatile multitasking IT Project Manager and Business Systems Analyst with 17years of experience in the Publishing, Higher Education and Energy industries. Expert in driving critical core projects and consistently meeting program deliverables in accordance with accepted project management methodologies and softwaredevelopment lifecycle(s). Acknowledged for problem solving, high professional standards, and "grace under fire." Ability to bring together and motivate talentedself-directed work teams. Strengths include:a Project Management a Business Systems Analysis a IT Procurement Managementa Facilitation Skills a IT Liaison to Business a Leadership and Collaboration

TECHNOLOGY SKILLS

Oracle eBusiness Suite v12, MS Visio, MS Project Management, SnagIt, Unidata Systems, UltiPro (HR/Payroll), HR Perspective (ADP HR System), SucessFactors (PMP System), Impoze, MS Access

PROFESSIONAL EXPERIENCE

HARVARD BUSINESS SCHOOL PUBLISHING, Watertown, MA 2000 to 2009IT Process Manager 2007 to 2009Managed all aspects of IT procurement for 275 employees company-wide.a Led the company-wide training effort for Oracle eBusiness Suite version 12; partnered with HR to develop communication processes and structured classroom instruction on all subjects including printed documentation.a Selected vendors and negotiated contractsa Procured all technology products and services including invoice coding, allocations, and some budgetary reviews.a Designed process and system to allocate invoice costs across multiple projectowners according to the allocation requirements of each individual project. System included summary rollup reports for finance department approval.

Assistant Director, IT 2006 to 2007Managed daily operations of department; supervised staff of 6 and project budgets of ~ $750,000.a Collaborated with IT Director to allocate resources and prioritize Web, Financial, database, HR, and other IT projects; ~ 40 projects annually.

Manager, Business Analysis/Project Management 2003 to 2006Managed the daily operations of 6 Business Analysts/Project Managers.a Collaborated with Unit Heads to prioritize projects and with the IT Development Manager for resources; reviewed all project plans, deliverables, and deliverydates.a Revamped the IT Business Liaison effort to provide more transparency into the

IT Project process.a Implemented stricter controls on SOW/BRD documentation which helped to reduceresource thrashing and save money.a Implemented Impoze software for Harvard Business Review department for electronic magazine layout.

MICHAEL CARLISLE

Home (617) 629-4805 mc6a8d1e@westpost.net Cellular (617)596-1603

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Senior Business Systems Analyst 2002 to 2003Business Systems Analyst 2000 to 2002Managed projects related to HR, Unidata (Core CS/AR System) and associated userinterface application.a Served as the IT Liaison to Customer Service and HR; managed project requests.a Implemented two HR/Payroll Systems on time and on budget.a Effectively translated customer business requirements into SOW/BRD documents for developers.a Fielded product usage inquiries from Harvard University Professors.

LOUISVILLE GAS & ELECTRIC COMPANY, Louisville, KY 1986 to 2000Business Systems Analyst 1998 to 2000Managed projects for Customer and Field Service departments.a Analyzed, developed, and implemented three phased mobile computing projects which resulted in the elimination of paper field orders and provided real-time status to the CCR and customer.a Reduced order processing time by 50%.a Facilitated cross-functional committee to monitor and prioritize all CIS projects.a Designed and implemented system to track customer bankruptcy claims; reduced phone time for bankruptcy CSR by 30%.a Selected as member of LGE/KU merger team to determine systems integration reco

mmendations.

Entry-Level IS Developer 1996 to 1998Implemented and rolled out plan to train enterprise-wide employees in use of newaCIS ad hoca database for report creation; instruction included correlation ofCIS screen elements with MS Access.a Developed credit and collection reports using aCIS ad hoca to allow the customer service department to reduce overall charge-offs.

CIS Business Partner 1992 to 1994Provided CIS functional requirements to large IS team for new multi-million dollar CIS application.a Created/implemented specific controls/measurements of performance for existing

and new functionality required for service order and general customer information.

Customer Service Representative 1986 to 1996Handled wide variety of incoming customer inquiries. Became ago-toa person for most difficult cases.

FAMILY HEALTH CENTER a" PORTLAND, Louisville, KY 1982 to 1986Accounts Payable Clerk

EDUCATION

INDIANA UNIVERSITY a" Bloomington IN 1982

2 years college experience