improving digital business outcomes

www.profound.works

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01962 600 060

improving digital business outcomes

We help businesses to drive revenue, save cost, and improve the digital customer experience for their clients. We are a rare mix of talent. As a single provider we deliver both the creative design and all the technical aspects of your web or omni-channel activity. We help B2B, B2C and channel focused organisations to optimise their digital opportunity, with a strong focus on delivering successful business outcomes.

digital

Is your website fit for purpose? Is it a simple brochure site for trapping enquiries or a business-critical ecommerce platform? Whatever the maturity of your website, we can help you start from scratch, provide a modern refresh, or build in ecommerce and mobile capabilities. This spans the whole process from creative design to technical setup, mobile apps and hosting.

personalisation platform

Most buyers are nearly 60% through their buying cycle before they contact you. Are you doing enough to capture them early? We can help you transform your website into a full Customer Experience Management platform. This provides unparalleled personalisation to secure more retention, loyalty and sales.

• easy-to-maintain content management system (CMS)

• persona driven visitor profiling• automated customer journeys• dynamic personalised content• content performance measurement• engagement level analytics• cross channel consistency (web,

mobile, social, email, text) • email marketing and nurture• customer segmentation and testing• web to print personalisation• connectors for Microsoft Dynamics

CRM and salesforce.com • open integration to any transactional

system

systems integration

Avoid data silos and streamline your systems. Dramatically improve the user experience by linking the online experience to your CRM or back office systems. We can ensure your website talks to your CRM system, ERP, stock, warehouse or external systems to provide online or mobile visitors with the seamless modern experience they demand. We can also create custom developed applications for unique needs.

our pedigree

cloud services

Save cost and reduce IT overheads by moving your applications, servers, mobile apps, databases or websites to the cloud. We are a Gold Certified Microsoft Azure Partner skilled in all aspects of the Azure platform from migration to ongoing optimisation. If you are moving to a hybrid or full SaaS or PaaS we’ll help you get it right first time.

pedigree

Our creative and technical team has decades of experience borne out of years working for large enterprises including BP, BUPA, B&Q and multiple CRM vendors.

This experience ensures a level of professionalism, creativity and business insight that will sometimes challenge you (in a nice way!) but always help you move forward.

We work with clients across professional services, finance, retail, public sector, leisure, technology, and manufacturing.

Creative, technical and strategic, we will help you achieve the business outcomes you are seeking from your digital ambition.

“profound provided the creative for a major web redevelopment for Majestic. As a major project, we were impressed at how they approached the range of design challenges the project presented. They took time to learn about and understand our brand, had a good instinct for e-commerce, and were clear in which areas merited the greatest attention to detail.”

Richard WeaverE-Commerce Director at Majestic Wine

Microsoft competencies

Website and eCommerce

“The profound team have done some really excellent work for us recently. They are highly responsive, quick to mobilise and always look to fully understand the business problem before offering the most appropriate solution. A great experience – oh and some damned good creative too!”

Joanna Rob Head of MultiChannel Development & Strategy at B&Q

our clients

For over 10 years Profound has been helping clients to optimise their online outcomes either through creative design, technical efficiency or both.