EVAN DARNELL

2511 Park St. | Commerce, TX 75428 | Cell: (214)668-5574 | Home: (903)265-3950 | darnelltechworks@gmail.com

*References available upon request

EXPERIENCED IT SUPPORT PROFESSIONAL

IT support professional with ten years’ experience providing client and infrastructure technical support.

Proven success in hands-on technical support with users in corporate, healthcare, and educational environments.

Known for excellent problem-solving skills and patience in dealing with frustrated users.

Adapts to new situations, meeting challenges with confidence.

______________________________ Highlights of IT Skills ______________________________

Training & Mentoring Project Management Customer Service Strategic Technology Planning

Productivity Improvement

Hands-on Client Support

Phone & Online Support

Active Learner

Preventive Maintenance

Systems Installation, Configuration & Upgrading

____________________________ Technology Proficiencies ____________________________

Software: Microsoft Office, Apple Office Apps, Adobe Products, Anti-malware (various), Backup Solutions (various) Hardware: Desktops & Laptops (All Varieties), Telephony Systems (Shoretel, Asterisk), Printers Environment: Active Directory, Group Policy, Exchange, SharePoint Networking: Wired & Wireless LAN, VPN/Remote Connectivity, DNS & DHCP Platforms: Windows & Windows Server, Citrix, VMWare, Mac OS, AS400 Ticket Systems, Management Support: Autotask, Spiceworks, Kayako, School Dude; Kaseya, Go2Assist Mobile Platforms & Hardware: Android, iOS, Smartphones (All Major), Tablets (Apple, Android, Microsoft)

_____________________________ Professional Experience _____________________________

Royse City Independent School District — Royse City, TX Technology Specialist, 2014 - Present

Enabling educators and staff to utilize technology to its greatest effect for the student’s greatest benefit.

Troubleshoot and resolve technical issues for the staff and students.

Prepared and deployed various tablets, laptops, and workstations for 3 unique campuses and their needs.

Successfully Implemented upgrades to infrastructure with the installation of new Areohive wireless access points and new Shoretel VOIP phone system for 1 campus.

Performed maintenance, imaging, and updates to all campus workstations and laptops over the summer months.

Paranet Solutions — Dallas, TX Support Engineer, 2013 - 2014

Diagnose, troubleshoot, and, resolve a range of software, hardware, and, connectivity issues with remote clients. Excel in asking thorough questions and identifying, researching, analyzing, and, rectifying problems.

Exceed client expectations in addressing issues for on-site clients by applying a direct, hands-on approach and providing superior, tailored support.

Planned, directed, and, completed large scale workstation and infrastructure deployments for new users of a top client. First to successfully implement smooth integration.

Grace Health System — Lubbock, TX Network Associate, 2010 - 2013

Facilitated smooth operation for doctors and medical staff by identifying and rectifying issues in the electronic medical records system and supporting applications.

Managed diverse hospital\clinic systems, including servers, network infrastructure, applications, and, telephony.

Spearheaded major phone system migration from obsolete analog system to Asterisk VOIP system.

Recognized for "outstanding" ratings on performance reviews each year, with top marks in teamwork, user support, communication skills, and, technical problem-solving.

Whiteface Consolidated Independent School District — Whiteface, TX Technology Project Assistant, 2010

Developed and implemented special technology projects under Director of Technology. o iPad deployment for High School Students & Staff o Workstation Imaging Solution for All Campuses

EVAN DARNELL

2511 Park St. | Commerce, TX 75428 | Cell: (214)668-5574 | Home: (903)265-3950 | darnelltechworks@gmail.com

*References available upon request

Tahoka Independent School District —Tahoka, TX Director of Technology, 2010

Served as Technology Department Head and managed Technology staff, collaborated with Administration and staff on enabling productive planning for and implementation of instructional technology into the learning environment.

Managed and serviced the district’s technology infrastructure, developed procedures and how-to guides for staff.

Successfully directed transition from outdated Novel platform to Microsoft Active Directory and Exchange system.

Implemented planning and initial deployment of 1x1 Laptop Initiative for middle school students with MacBooks.

Planned and conducted technology acquisitions for the district based on current needs and goals. Tahoka Independent School District — Tahoka, TX

Technology Assistant, 2009

As primary district technician: Enabled and supported implementation of instructional technology into the

classroom; deployed and maintained district workstations and multimedia for staff and students with timely,

effective resolution to issues.

Tyler Technologies — Lubbock, TX Network Specialist, 2008 - 2009

Conducted remote technology system analysis on client sites to ensure usability of the INCODE Software.

Provided technical expertise for hardware inquiries from customers.

Coordinated with project managers on technical aspects of new client implementations and current client upgrades.

Supported all in-house users and resolved various hardware and software issues on workstations.

Assisted with maintenance on remote client server backup services, verifying backups completed successfully.

Whiteface Consolidated Independent School District — Whiteface, TX Technology Assistant, 2003 - 2004, 2005

Troubleshot and resolved workstation and multimedia issues for staff and students.

Completed setup and deployment of new and repaired workstations throughout the district.

Researched and documented technology procedures and best practices for staff and students.

Developed and taught classes on introductory computer usage to the local community.

_____________________________ Education & Credentials _____________________________

Texas Computer Education Association — Current Member

South Plains College — Levelland, TX Electronic Service Technology, 2003 - 2004

__________________________________ Volunteer Work ________________________________

Various Non-profit Organizations in the Lubbock & Commerce Metro Areas Freelance Technology & Multimedia Consultant, 2009 - Present

Advise leadership on long-term technology planning, implementation, maintenance in accord with organizational mission and vision.

Setup and configuration of multimedia systems for group presentations.

Maintenance and problem solving of infrastructure, workstation, and tablet issues for users.

Website creation, maintenance, updating.

Training and education of users at various levels of technical knowledge and experience.

Support of Office Applications and development of custom presentations with MS Power Point & Mac Keynote.

Upgrade of Wireless Network Infrastructure at 2 separate sites (2015)