Knock Your Socks Off Customer Service

(Pre-recorded Teleseminar Series)

March 1 – March 8: In the first teleseminar, listen and learn the

perceptions behind customer service, and identify and gain strategies to

adapt your communication style. You will also gain problem-solving skills

needed to trouble shoot customers' concerns. Part two will equip you with

strategies on how to manage angry or irate customers (internal or

external). Gain the skills of handling four types of difficult customers and

managing your own emotional intelligence. CLICK to register for this two-

part teleseminar (30-40 minutes each).

Jack Canfield's Guide to Goal Setting Success Series (Email Campaign)

March 2 – March 23: Once a week for five weeks, enjoy receiving the tools that will hold you accountable

for your own success at work, at home, and in life. These goal setting tools will help you strategize and

minimize limitations, manage your productivity and down time, and develop an internal mastermind group

that will help everyone achieve more of what they want out of work. Tools include: Daily Success Focus

Journal, Achievers Focusing System, Mastermind Strategy Guide, Victory Log, and One Year Planning

Guide. CLICK to register and gain access to these valuable tools.

Over 90 % of programs offered can be accessed 24/7 from the distribution date.

CLICK to register online or call (610)738-0476 or email orgdev@wcupa.edu.

COMMUNICATION ENRICHMENT

LEADERSHIP ENRICHMENT

Professional Development Opportunities March 2017

Strategies to Effectively Lead and Participate in Meetings

(Pre-recorded Webinar)

March 17: Can’t stand meetings? Learn how to love meetings and make the

most out of every minute. Topics include the pros and cons of canceling a

meeting; helping a leader have more productive meetings; ways to

encourage attendees to arrive on time; handling someone who is

disruptive; increasing participation; infusing new energy and ideas onto a

committee when the participants have not changed over the years; ideas

for preventing the closed items from resurfacing; and addressing how long

is too long. CLICK to register for this 20 minute video.

TED Leadership Video Series (Pre-Recorded Webinar Series)

March 16 – April 13: Watch TED’s most fascinating thinkers and doers talk

about relevant and timely leadership topics (in 18 minutes or less). Each week

for 5 weeks, receive a link for access to a preselected video with strategies to

ponder and apply to further improve your leadership skills. CLICK to register

for these insightful TED Talks.

Career Management: Re-invent and Re-engage with Eric Kramer

(Pre-recorded Webinar)

March 14: Listen and watch this discussion about The Basic Career Goal (happiness),

the “new” definition of career success, your personal brand, competing in the career

marketplace, and the importance of passion and purpose. CLICK to register this 20

minute video.

PERSONAL ENRICHMENT

Turn Around Performance Problems Before it is Too Late

(Pre-recorded Teleseminar)

March 28: Have you ever created personnel “workarounds” or pushed problems

under the rug until the bulge could not be ignored? Learn how that negatively impacts

the rest of your department and your credibility in their eyes. Equipping yourself with

the necessary tools and strategies can make a long term impact on your leadership

and team. CLICK to register for this 30 minute teleseminar.

Putting the Perform in Performance Review Process

(Pre-recorded Teleseminar)

March 7: Watch and listen how to maximize the use of the evaluation forms and

the performance discussions to reinforce appropriate behaviors and eliminate

unacceptable behaviors. Learn how to handle difficult situations and how to word

certain challenges and areas for growth in the document and subsequent

discussions. CLICK to register for this 40 minute teleseminar.

Your Journey to Health and Wellness with Dr. Jeff

(Pre-recorded Teleseminar Series)

March 3 – April 7: In this six part teleseminar series, listen to Dr. Jeff Chamberlain,

area chiropractor and Worker’s Compensation panelist, and learn about the

following topics: Secret Principles to Heal Your Body, Strategies to Reduce Stress,

Strengthening and Toning Techniques, Bulletproof Plan to Boost Your Immune

System, Strategies to Reduce Lower Back Pain, and Nutrition for Health, Energy and

Vitality. CLICK to register.

Change Happens: Helping Yourself and Others through Change

(Pre-recorded Webinar)

March 22: Learn how to identify the difference between the change imposer and

the change imposed. Explore strategies on how to move yourself and others

through change. Understand the reasons for change adversity and how to take a

proactive approach in making change easier on yourself and others. CLICK to

register for this 15 minute video.

WELLNESS OPPORTUNITIES

Coach Yourself to a Brighter Future (Pre-recorded Teleseminar)

March 31: Understand what coaching is, what skills you need to coach

yourself, and how you can use coaching with the employees you supervise.

Learn how to eliminate or reduce the fears preventing you from achieving

your goals and how you can keep negative people from zapping your

energy. CLICK to register for this 40 minute teleseminar.

Four Key Questions for Better Time Management (Pre-recorded Webinar)

March 15: Brian Tracy, international bestselling author, reveals four questions you can

ask yourself – and answer – to get clear, focused and on track in achievement of your

goals. In addition, you will be able to remain motivated and energized in your pursuit of

your goals and precisely how to get started being more effective at time management.

CLICK to register for this short, but effective video!

PRODUCTIVITY ENRICHMENT

Diabetes Prevention Program (Facilitator Led)

March 21: One in three adults have Prediabetes and are 5 to 15 times more

likely to develop type 2 diabetes as well as are at a higher risk for heart disease

and stroke. Risk factors of prediabetes include being 45 years of age or older,

being overweight, having a low amount of physical activity, and/or having a

family history of type 2 diabetes or a history of gestational diabetes.

If you have prediabetes, getting type 2 diabetes doesn’t have to be a sure thing.

In fact, prediabetes can often be reversed. Participating in a lifestyle change

program known as the Diabetes Prevention Program can decrease your risk of

developing diabetes by 50%!

For the first time this Spring, West Chester University will be offering the CDC-recognized Diabetes Prevention

Program. If you have been told that you have prediabetes or are at risk of developing type 2 diabetes, this

program is for you! Participating in this program can help prevent or delay type 2 diabetes, lower your risk of

having a heart attack or stroke, improve your health overall, and help you feel more energetic.

This Diabetes Prevention Program is a FREE yearlong intervention divided into 16-weekly classes (both in person

and online) followed by 6 bi-monthly classes. It will follow a CDC-approved curriculum overseen by faculty and

students from the Nutrition and Exercise Science departments in the College of Health Sciences.

Not sure if you are at risk for prediabetes? Take this quick screening test to find out!

CLICK TO REGISTER.

BeeFit: Living Healthy, Living Well (Facilitator Led)

March 14: BeeFit is a 16 week weight management program that informs, empowers, and motivates you to

live mindfully as you make daily choices. With the help of Phyllis Bullins (registered nurse, nutritionist, and

founder of the BeeFit program), you will learn how small changes in your lifestyle can make a huge impact on

your health and well-being. The knowledge and team support you receive will help you achieve and maintain a

healthy weight without deprivation and live healthy for life. Losing weight is only a small part of your journey -

feeling better, having more energy, and becoming more mindful are all positive changes you can expect. The

participants of the last session lost a combined total of over 110 pounds. Two members lost over 10 percent

body weight! You can also earn Healthy U points by participating in this program. What are you waiting for?!

Sign up today!

Sessions are held on Tuesdays (starting March 14th) from 12:30-1:30pm

in Sykes010B. The cost of the program is only $160 ($10/session). Each

class begins with a confidential weigh in, followed by a nutrition class.

CLICK to reserve your seat!

ADDITIONAL OPPORTUNITIES

Domestic Violence: Recognition and Resources (Pre-recorded Webinar)

March 6: Geared towards anyone wanting to help stop domestic violence, Shari

Pirone, a Board Member with the Domestic Violence Center of Chester County, will

share when the label of domestic violence applies. She will also give viewers the

ability to recognize potential victims of domestic violence and empower them with

knowledge of the resources available for victims of domestic violence. She

encourages everyone to share what they learn with others so we can all be

advocates and help those in need. CLICK to register for this 20 minute webinar.

Social Security Information Sessions (Facilitator Led)

March 2: If you are thinking about retiring or want to learn more about how to plan

for the future, please join Mr. Edward Lafferty of the Social Security Administration as

he discusses the Social Security application process, Medicare enrollment, and other

related topics. All employees are welcome to attend. Mr. Lafferty will be holding four

information sessions on Thursday, March 2nd from 9-11am and 1-3pm in Sykes Room

255. Click below to register for one of these sessions.

Session 1: March 2nd 9-11am

Session 2: March 2nd 1-3pm

Understanding SERS and Preparing for Retirement

(Facilitator Led)

March 7: George Spock, the SERS (State Employees Retirement System)

representative is coming to campus for an informational session and

Q&A on the SERS retirement plan. Subjects include service credit,

disability retirement, out-of-state service, healthcare programs, and

more. If you are a SERS member and would like to hear more information

and get your questions answered on the SERS retirement plan, please

join George on March 7th at either 9:30am or 1:00pm in Sykes Theatre.

CLICK to register for the 9:30am session.

CLICK to register for the 1:00pm session.

The WCU Office of Training and Organizational Development

offers these programs and much more. We also provide

just-in-time communications via social media.

LIKE us on Facebook. JOIN us on LinkedIn.

WCU Employee Caregiving Video Series

(Pre-Recorded Webinar Series)

March 24 – April 21: Do you find yourself caring for an aging relative? Watch this

five-week video series to understand legal rights and needs of caregivers, social

security basics, assisted living options, how to organize and prepare for care issues,

and general caregiving skills. CLICK to register.

New Employee Welcome (Facilitator Led)

This highly interactive half-day program is designed to help new staff successfully transition to WCU.

President Chris Fiorentino will welcome and share WCU's mission, vision, strategic plan, and importance of

Distributed Leadership. Enjoy a van/walking tour of the campus and an interactive game show about what

the campus has to offer. Finish off your experience with a networking luncheon.

CLICK to register for the March 23rd session.

CLICK to register for the April 20th session.

CLICK to register for the May 18th session.