productivity in the cloud

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PRODUCTIVITY IN THE CLOUD

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This IDG Research survey of over 100 IT leaders at small and midsize companies provides insight into usage of cloud-based productivity applications, as well as the business benefits expected and achieved from deployment. The survey also examines which groups within SMB's are driving deployment of cloud-based productivity applications as well as the ways in which productivity is quantified.

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Page 1: Productivity in the Cloud

PRODUCTIVITY IN THE CLOUD

Page 2: Productivity in the Cloud

MARKETING RESEARCH

EMPLOYEE ENGAGEMENT

A WORLD OF INSIGHTS

Research

Services

Presented April 2013 on behalf of

PRODUCTIVITY IN THE CLOUD

Page 3: Productivity in the Cloud

Which of the following best describes your organization’s use of cloud-based productivity applications?

All productivity applications used in my orga-nization are cloud-based 7%

One or more (but not all) productivity ap-plications used in my organization are

cloud-based93%

3PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

Most respondents report their companies have deployed some cloud-based productivity applications, but they have not yet made a full transition to the cloud.

Page 4: Productivity in the Cloud

Ability to deliver data and applications to users anywhere/anytime

Higher employee productivity

Ability to deliver data and applications to users on any device

Lower IT CAPEX

Increased agility/flexibility due to pay-as-you-go pricing

Lower IT OPEX

None of the above

76%

57%

57%

54%

35%

33%

5%

68%

48%

52%

38%

32%

21%

9%Benefit AchievedExpected Benefit

Which of the following business benefits was your organization hoping to achieve when the decision was made to deploy cloud-based productivity applications? Since deploying cloud-based productivity applications, which of the following business benefits has your organization experienced?

4PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

Business Benefits

Cloud-based productivity apps are delivering the top benefits companies were hoping to achieve pre-deployment, though some companies have not seen the full cost savings benefits yet.

Page 5: Productivity in the Cloud

Average time employees take to ac-complish specific tasks

Amount of time employees spend working on specific tasks

Employee self-evaluations/surveys

Average time employees take to respond to customer inquiries

Ratio of revenue, profit, or some measure of product output to employee expenses or

hours worked

None of the above

64%

55%

42%

38%

30%

8%

5PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

How does your organization quantify productivity?

Companies most often measure productivity by examining the time spent working on or accomplishing specific tasks.

Page 6: Productivity in the Cloud

IT leadership57%

Business leadership 27%

Productivity application users12%

Other4%

6PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

Most often, it is IT who drives the initial decision to deploy cloud-based productivity applications.

Where did the idea to deploy cloud-based productivity apps originate in your organization?

Page 7: Productivity in the Cloud

Extremely 23%

Very33%

Somewhat40%

Not very 3%

Not at all1%

7PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

How beneficial do you believe deploying a suite of productivity applications would be to your organization’s ability to maximize productivity of mobile workers?

Most respondents feel that deployment of a full suite of integrated, familiar, enterprise-grade cloud-based productivity applications would improve the ability to empower and maximize the productivity of mobile workers.

Page 8: Productivity in the Cloud

Methodology and Research Objectives

Sample

Field Work March 22 – April 5, 2013

Total Respondents 100

Qualifiers Employment at a company with between 50-499 employees; Involved in IT purchases (beyond determining requirements); Company has deployed at least one cloud-based productivity application

Audience IDGE Research Panels

Collection Online Questionnaire

Number of Questions

6 (excluding screeners and demographics)

Method

Survey Goals

8PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

To gain insight into usage of cloud-based productivity applications, as well as the business benefits expected and achieved from deployment. The survey also examines which groups within the organization are driving deployment of cloud-based productivity applications as well as the ways in which productivity is quantified.

Page 9: Productivity in the Cloud

Total Respondents Organization Size

250-499 employees 31%

50-249 employees 69%

Job Title Breakdown

Executive IT Management (VP+) 22%

IT Management (Dir/Mgr) 25%

IT Professionals 10%

Business Management 33%

Other (Non-Manager) 10%

Involvement in IT Purchase Decisions

Determine business need

Determine requirements

Evaluate solutions

Recommend and select vendors

Sell internally

Approve/authorize expenditures

66%

75%

81%

72%

38%

49%

9PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

Respondent Profile

100

Page 10: Productivity in the Cloud

IDG Research Services specializes in marketing and media-related research for technology marketers. As a division of International Data Group (IDG), the world's leading technology media, research, and event company, IDG Research Services brings the resources and experience of a large, global company to its clients in the form of a small, customer-focused business. For more information please visit our website.

Janet KingGM/Vice President

Office: 207-847-9377Fax: 207-847-9373

Email: [email protected]

10PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services