process improvement program manager in austin tx resume fred glover

8/10/2019 Process Improvement Program Manager in Austin TX Resume Fred Glover

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Fred Glover

(830) 935-2744

Canyon Lake, TX 78133-2037 [email protected]

COVER LETTER

Page 1 of 4

Leveraging 30+ years of corporate experience, I am currently providing audit / assessment services for

corporations engaged in Definition-Development-Delivery-Support of hardware and software.

Execution.For the first 25 years of my corporate experience, I served in and led organizations chargedwith Product / Service Delivery within Engineering, Product Support, Operations, Quality, and Produc-

tion Control disciplines; across the entire Product Lifecycle continuum:

Functional Leadership.In 2008, I was recruited to lead Boeings Defense Sector Retrofit, Maintenance &

Modifications and Field Services (RM&M and FS) Functional Teams. I continued to serve as the Horizon-

tally Integrated Leadership Team (HILT) Chairman until my retirement in 2013. As such, I was a PrincipalFunctional Chief Strategist and Portfolio Manager.

I developed consensus across multiple Programs/Divisions and Accounting Business Units to define -

develop - lead cross-business strategic technology agreements and technology roadmaps within Boeing

(including subsidiaries). These multi-million dollar architectures facilitate multi-billion dollar product and

service delivery within the complex RM&M and FS businesses. I served with direct accountability for

People-Processes-Tools architecture:

People:My constituency extended around the globe (approximately 6,000 members) occupying

most time zones. I supported these employees by providing employee home room management

(career roadmaps, employee development / training certification requirements).

Processes:I was individually responsible for process documentation definition / maintenance;

involving thousands of Policy (requirements), Process (compliance), and Desktop Instruction

(how-to) command media writings.

Tools:I led teams to define / maintain RM&M and FS tool suites. These tool suites required $10-

15 million annual development and sustainment budgets. Leveraging Program Management

Best Practices / LEAN+ / Six Sigma / Earned Value Management methods, I was distinctly re-

sponsible for effective portfolio management. Additionally, I led various teams to assess com-

plementary tool suites (commissioning Capability Gap Assessments).

The Capability Defined Enterprise Architecture (CDEA)-compliant strategies and tactical gap closure pro-

jects leveragedGartners CDEA model.

Focused on market-based affordability, I defined / deployed industry-leading these Functional architec-

tures and affected market-competitive rates (major components included Salary, Fringe, Overhead and

G&A). Co-incident to this charge, I coordinated and oversaw various Merger and Acquisition (M&A) ac-

tivities. Analytical elements of this charge necessitated successfully integrating best of breed architec-

tures, based on Capability Gap Assessments.

The following paragraphs provide special emphasis on my broad PM professional experiences:
mailto:[email protected]://en.wikipedia.org/wiki/Enterprise_architecturehttp://en.wikipedia.org/wiki/Enterprise_architecturehttp://en.wikipedia.org/wiki/Enterprise_architecturehttp://en.wikipedia.org/wiki/Enterprise_architecturemailto:[email protected]


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Fred Glover

(830) 935-2744


COVER LETTER

Page 2 of 4

Market Shaping Leveraging extensive Organizational Development (OD) experience (enriched by aca-

demic achievement), I have facilitated workshops to elucidate organizational strategic objectives, as-

sessed gaps to success and developed tactical closure plans. Then tracked plans to success, collaborated

on emergent issues, and redeployed resources in high-tempo, demanding and highly dynamic environ-

ments. I also facilitated several Value Stream Mapping activities during Accelerated Improvement Work-

shops; critically decomposing complicated business processes and collaboratively identifying optimiza-

tion opportunities.

Program ManagementLeveraged Earned Value Management (EVM) techniques / tools and served in a

variety of roles including Program/Project and Control Account Manager for several large-scale pro-

jectsprofitably managing budget and schedule performanceredeploying resources where necessary.

Effective Risk Management via Risk and SWOT analysis cube models. Continuous improvement (across

the entire complete Business Acquisition Lifecycle) was facilitated by incorporating LEAN+ and Six Sigma

principles. Software-centric programs leveraged Agile and Macroscope methods to assure efficient and

complete project definition / management. These activities relied on my seasoned experience.

EndorsementsI have successfully completed Boeings equivalent of the following industry-recognized

certifications:

Project Management Professional (PMP)

Sorting, Simplifying, Sweeping, Standard-

izing, Self-Discipline (5S)

LEAN+ / Six Sigma (Green Belt)

Earned Value Management Professional

(EVMP)

Total Quality Management (TQM)

JudgmentMy make/Buy (balancing outsourcing / insourcing resources) decisions led directly to deliv-

ering necessary solutions within budget and on-schedule. These decisions were enabled by my great

breadth of knowledge and experience. Customer accolades were shared around the Program as a result.
mailto:[email protected]:[email protected]


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Fred Glover

(830) 935-2744


COVER LETTER

Page 3 of 4

Operations While serving as Site Lead and Senior Manager (leader of leaders), I oversaw several site

Stand-ups; drafting policies / procedures, hiring and training staff, securing tools / materials, as well as

negotiating facilities leaseholds and utilities services. I identified appropriate Quality Management Sys-

tems and successfully coordinated third-party ISO9000-AS9100 certifications. Audit findings were man-

aged via a comprehensive Corrective and Preventive Management System, assuring low finding rates

and high-pass rates, while minimizing recidivism. Also, effectively coordinated with various regulatory

agencies (eg DoD, FAA, EASA, ATA, ASD, OSHA).

LeadershipWhile serving in increasing levels of responsibility (from leading a dozen direct reports; to

100 mixed-level reports at multiple sites; culminating in representation of thousands of employees

world-wide), I have championed team-based (aka participative) organization structures.

EngineeringDirectly developed and led organizations to produce a variety of artifacts, such as:

Software Description Document (SDD) Test Program Set (TPS)

Material and Process Specification

Source Selection Specification

Contract Types I am seasoned with definition/development/execution of a variety of contractual

types:

Indefinite Delivery Indefinite Quantity (IDIQ)

Firm Fixed Price (FFP)

Level of Effort (LOE)

Task Order Agreement (TOA)

Cost Plus

Financial Acumen Author of several responses to RFQ / RFI / RFP, including cost account estimate(s),

aligned to the Federal Acquisition Regulations (FAR) Parts 12 and 15. I have amassed years of experience

managing InterDivision Work Agreements, involving a great number of Accounting Business Units (both

as Performing and Authorizing components).


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Fred Glover

(830) 935-2744


COVER LETTER

Page 4 of 4

New Business Acquisition Serving as a proposal Principle Investigator / Capture Team Leadthrough-

out the various color-coded gate teams I assisted Capture Teams to arrive at profitable outcomes

(most notably the KC-46 USAF Tanker), providing valuable capability for our nations peacekeeper

community (involving DoD, DoJ, and DHS Customers), throughout the Business Acquisition Lifecycle:

Merger and Acquisition I have supported several M&A activities; identifying duplicative capabilities

and developing alignment plans leveraging best-in-class capabilities from all involved organizations.

Allowing the company to execute industry-leading capability sets, within market-aligned rates.

I look forward to mutually exploring how my experiences can benefit your organization.

Sincerely,

Fred Glover


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Fred Glover

(830) 935-2744


RSUM

Page 1 of 3

www.linkedin.com/in/fredglover/

Senior Aerospace Support ProfessionalOver 30 years of aerospace support experience; from platform

design, prototyping and full-scale development; through production, fielding and post-delivery support.

These experiences have extended across all Product Support / Operations disciplines, MaintenanceManagement Systems (eg USAF 91-101, USN NAMP / 4790, and USA TAMMS), and Maintenance Data

Collection Systems. Linear career progression thru Defense and Commercial sector Industry strategic

expert / thought-leader.

Fields of Expertise

Integrated Planning and Management

Logistics Support Analysis

Technical Publications

Customer Training

Supply-Support

Retrofit, Maintenance and Modifications

Field Services

Operations / Manufacturing

Engineering

Quality Assurance

Maintenance Data Collection Systems

USAF (GO-81)

US Navy (NALCOMIS)

US Army (ULLS-A / B)

FAR Part 145

ATA Spec2000

ASD S5000F

EXPERIENCE

YourEncore - Senior Aerospace Support Consultant (Indianapolis, IN = Jan 2014 - Present)Under con-

sultative services contract, providing in-depth assessment and mitigation recommendations for organi-

zations engaged in Defining-Developing-Delivering-Supporting aerospace platforms and components.

Focus areas include Organizational Structure and Reporting Relationships (Span of Control), Equip-ment/Material Control, Quality Management Systems, Cost Performance, and Functional Excellence

(People-Processes-Tools). Assessment findings collected during Audit phasecontrasting Current and

To Be states. Gap Closure plan defined-developed-presented providing technical roadmap to success.

Follow-up as required.

The Boeing Co - Functional Manager (St Louis, MO = Jan 2008 Nov 2013)Defined, developed and

led cross-business strategic technology agreements and deployed technology roadmaps within Boeing

and its subsidiaries. These multi-million dollar toolsets facilitate multi-billion dollar program execution

within Boeing's complex Retrofit, Maintenance and Modifications (RM&M) and Field Services (FS) busi-

nesses.

People-Process-Tools functional Chief Architect and Portfolio Manager, responsible to provide employee

home room management (career roadmaps, employee development and training certifications), process

documentation definition / maintenance, systems roadmaps definition / maintenance, and investment

management. Supported approximately 6,000 employees (occupying every global time zone).

Designed strategies and led Capability Defined Enterprise Architecture gap closure tactical projects.
mailto:[email protected]://www.linkedin.com/in/fredglover/http://www.linkedin.com/in/fredglover/http://www.linkedin.com/in/fredglover/mailto:[email protected]


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Fred Glover

(830) 935-2744


RSUM

Page 2 of 3


The Boeing Co - Senior Manager (Long Beach, CA = Jan 2005 Jan 2008)Oversaw establishing new

ISO 9000 / AS9100 third party certified Maintenance and Modifications sites; from process writings to

staffing / training / equipping all associated functional teams. Organizations stood-up within 9 months.Across industry, this is typically achieved in 3-4 years.

Leadership for assigned first-line managers, located at multiple sites. Engaged in regular interface with

internal and Customer Program Management Offices and identified / acquired appropriate resources to

execute projects, while meeting / exceeding Quality, Cost and Schedule performance goals.

Developed and nurtured relationships within the local community public employees and elected officials

to further company interests. Effectively coordinated with company state / local focals, while actively

championing Global Corporate Citizenship projects. Also served as an Honorary Maintenance Group

Commander (O-6 billet).

The Boeing Co - Manager (Abilene, TX = Jan 2003

Jan 2005)

Served in increasingly responsible posi-tions; successfully leading and managing remote site Contractor Field Team and Component Mainte-

nance Repair and Overhaul organizations. Operations, Production Control, Quality Assurance, and Engi-

neering discipline oversight.

Deployed various cost-cutting initiatives (such as LEAN+) and advanced control solutions - by leveraging

Program Management and Operations-Execution support tools (such as Earned Value Management).

Key project completed $2m under budget and 2 years ahead of schedule.

The Boeing Co - Engineer-Scientist (Oklahoma City, OK = Jan 2000Jan 2003)Member of USAFs Ma-

terial Review Team, with signature authority to represent Boeing. Also developed repair designs in-

volving material / process specification and airworthiness exceptional release authority. Directly sup-

ported Flight Test, immediately following Heavy / Depot maintenance (real-time radio communications

with Flight Test crew to troubleshoot and safely return the aircraft and crew).

USAF Programmed Depot Maintenance equipment specialist and engineering staff customer service.

Presented program schedules status (standup reports and presentations) and addressed specific aircraft

technical issues. The audience regularly included senior company and customer program / project man-

agement (Director/O-6 and occasionally Executive/O-8 level) representatives. Highlight mod systems

included GPS, ARC-210, and ALE-50 Towed Decoy.

Also provided Product Support Engineering service and was responsible for technical leadership of as-

signed field staff; assuring timely resolution of all "green" and "blue" aircraft systems maintenance and

modifications issues. These activities included installation, operational and EMIC testing of CVR/DFDR,TAWS, TCAS, ELT, EFIS, DAMA, INMARSAT, MUX/GLSIU, MMRT, and interfacing crypto/secure voice and

data communications systems.


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Fred Glover

(830) 935-2744


RSUM

Page 3 of 3


The Boeing Co - Technical Analyst (Oklahoma City, OK = Mar 1983 Jan 2000)Platform and system

support materials delivered to aggressive schedules, requiring innovative development techniques. In-

creasing responsibility thru Subject Matter Expert.

Supported maintenance and modifications activities at all maintenance levels. These efforts dealt with

every aircraft system and structural assemblies. Developed / Certified / Delivered / provided Post-

Delivery support for a wide body of technical materials (Reports, Technical Manuals, Specifications, etc).

Integral member of many aircraft and systems modifications activities. These activities involved kit con-

tents analysis, refitting, alternate hardware and material identificationselectionacquisition; as well

as scheduling and coordination of resources at all levels of maintenance.

EDUCATION

The University of Oklahoma (Masters of Human Relations). Preparation as completely trained

HRM/HRD change agent. Focus on: organizational development, work group dynamics, psychotherapeu-

tic interventions, motivational studies, mentoring, adult learning and team building.

Embry Riddle Aeronautical University (Bachelor of Science - Professional Aerospace). Engineering and

logistics support review (structural design, maintenance and performance data statistical analysis, crash

investigation, etc). Aviation weather services, air transportation, legal issues, air crash investigation,

flight physiology, aircraft material factors, air field operations management, air traffic control, air cargo

management, U.S. air freight industry, reliability centered maintenance and maintenance control and

federal air regulations. Additionally, many business / management courses that complement heavy

technical education and practical experience (Among these; value line analysis and market strength /

risk assessment studies and report generation).

San Bernardino Valley College (Associate of Science - Aviation Technology). Extensive two-year aero-

space technician program. Hands-on lab complemented by extensive daily lecture. Cornerstone of aero-

space academic technical knowledge.

ENDORSEMENTS

Licenses - DOT/FAA Airframe and Powerplant Licenses

Security ClearanceTop Secret; Investigation Type SSBI; Investigating Agency Office of Personnel Man-

agement (OPM); Clearance Granting Agency DISCO; Investigation Date - 03/25/2008

process improvement program manager in austin tx resume fred glover

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