8/3/2019 Process Analyst or Data Analyst or Information Management

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Tom GervaisTeam Leader, Business / Data Analyst130 Saint Charles Street, West Hartford, CT 06119860-558-3000tg17b3596@westpost.net

ObjectiveLeverage my extensive experience in team leadership, technical / systems analysis, and service metrics and evaluation to optimize data management and process effectiveness.

AccomplishmentsChairman`s Award - The Hartford, 2009Community Service Award - The Hartford 2009, 2010Patent submitted for work on Data Deidentification Project, 2008Special Achievement Award - The Hartford, Life Division, 2005Cited for -Extraordinary Performance- in performance evaluation, The Hartford, 2008, 2009, 2010

Work Experience

DATES ORGANIZATION POSITION2001 - Present Hartford Financial Services Group Business Consultant1999 - 2001 MAXIMUS Consulting Business Consultant

1985 - 1999 State of Connecticut Application Developer / Business Consultant1981 - 1985 Aetna Application Developer / Systems Analyst

Value PropositionIT professional with an extensive technical and business process skill set and excellent written and verbal communication skills. Experience includes a solid technical background as Data Analyst, Systems Integrator, Systems Business Analyst, Project Manager and Developer. I am a creative change agent who looks beyond

existing boundaries to improve organizational effectiveness and efficiency. Specific skills include:* Team Leadership - Work as catalyst and thought leader for changeo Technical lead / architect for the Data Deidentification Service at The Hartfo

rd. Designed the solution and led the team in developing the tool and supporting business process.o Lead Data Management Suite Analysis effort for the Enterprise Technology / Information Management team.o Created implementation plan for Enterprise Data Delivery team, which is responsible for coordinating data management throughout the Enterprise.o Designed solution strategy for Report Rationalization project. Led the team in structuring work and reporting progress.o Designed solution and led the team in creating and implementing a program evaluation plan for the Nanubhai Education Foundation.o Initiated investigation into the process of appointing producers in GBD. Identify the problem to stakeholders and negotiated / designed solution.* Business Analysis

o Document requirements for several projects, using object-oriented, agile and waterfall methodologies. Elicitation techniques include individual interviews and focus group requirements gathering.* Data Modelingo Designed and implemented several successful data models at The Hartford, including models that that track:

Servers supported by a maintenance organizationActuarial changes to expected rates of return for annuitiesFinancial reconciliation data for Hartford Life ApplicationDatabase metadata and deidentification plans for data deidentification unit.

8/3/2019 Process Analyst or Data Analyst or Information Management

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o Designed an integrated Criminal Justice Information System database that is being used by State of Connecticut agencies to share data across organizational boundaries.o Designed a logical Criminal Justice data model for the State of Ohio* Information Managemento Currently a member of the Enterprise Technology Planning / Information Management team that advises The Hartford on standards and policies for Information Management.* Data Integration / Analysis - Mapped data flows to ensure data quality in production databases.o Mapped data between agency databases in The Hartford`s Property and Casualty Division. Designed and implemented pilot data conversion programs.o Mapped data flows between criminal justice agencies at the State of Connecticut to support the Criminal Justice Information Systemo Mapped data flows between criminal justice agencies for the State of Ohio.o Analyzed data for quality in data loads and migrations.* Business Process Improvement - Used workflow modeling and outcome metrics to drive process improvement at the following:o The Hartford

As part of the PRISM project, reengineered the process of submitting GBD producers for appointment.

Continuously improve the business process for the data deidentification service, always looking for ways to minimize the work of the client while maximizing value.

o State of ConnecticutDepartment of Consumer Protection - Licensing applicationJudicial Branch - Courthouse data flowsOffice of Policy and Management - Budget data flows

* Program Evaluationo Managed and designed program evaluation plan for Nanubhai Education Foundation

(2010)o Assisted in the design of the Non-profit certification program for the Pennsylvania Association of Non-profits.* Application Development - Develop tools to help people and organizations do their job more efficiently and effectively.o Developed multi-platform Data Deidentification Service toolset.o Developed conversion utilities for Oracle databases

o Developed several Microsoft Access databases used as tools to assist in dailywork.* Application Database Administrationo Served as application database administrator for the Data Deidentification Serviceo Software Competencies - Microsoft .NET framework, using Visual Basic, HTML, Oracle - PL/SQL, Microsoft SQL Server - T-SQL, ERWin data modeling tool, Oracle Designer data modeling tool, Microsoft Office, Microsoft Access, Visual Basic for

Applications AffiliationsAmerican Evaluation AssociationAmerican Society for Quality

Education and TrainingBS - Liberal Arts, University of Connecticut,

Volunteer ActivitiesReading Buddy, West Middle School, 2006, 2008, 2009, 2010Math Buddy, West Middle School, 2007