PRESENTATION FOR SENIOR EXECUTIVES

Developing empathy

Diagnostic, analytic, or compliance to empathy

Empathy is positively linked to the performance of company executives

It is vital to the performance of executives in some cultures than the others

Diagnosing the importance of empathyThis is done by answering the following

questions-1. Is empathy needed to be successful in a

leaders job? 2. Does empathy influence success more in some

cultures than others.

Method of selection

Consider the institutional context regarding empathy

Have and maintain the stakeholder agreements at hand (Werner & DeSimone 2012).

Define the desired empathy performanceDescription of the actual performanceDescribe the performance gaps

Continuation

Finding the root causes of empathySelect and design intervention proceduresImplement interventions for empathy Monitor and evaluate performance of the

situation

Stakeholders

Owners of the organizationCustomersEmployees Insurance companiesCommunity

Communication strategy

Setting rules to govern the employeesComing up with guidelinesHaving a social platform to make meetingsUse of electronic media

Importance of scheduling

To organize and finish the project in a timely manner

It ensures project successIt keeps the project on trackResources are assigned appropriatelyFew errors are madeCustomer satisfaction is met easily

Timeline for needs assessment

Step 1. collection of the needed dataStep 2. obtain the survey informationStep 3. conduct a public survey reviewStep 4. conduct a current reviewStep 5. sponsor an event

References

Werner, J. M., & DeSimone, R. L. (2012). Human resource development (6th ed.). Mason, OH: South-Western.