Fostering Inclusive Growth and

Trust in Justice Institutions

Geert Bouckaert

President of IIAS

KU Leuven Public Governance Institute

Public Governance Institute

Preliminary remarks: role of distrust

Trust Distrust

Functional How: attitude of suspending

risk

Why: cooperation, open

system, flexible, …

How: value added of inspection,

audit,

Why: checks and balances,

sound caution,

Dysfunctional How: blind too high-risk

taking, hidden opportunism,

excessive vulnerability

Why not: high potential loss

of Public Value

How: high transaction costs

(regulation, audit), reject

openness, collaboration, …

Why not: high transaction cost,

Public Governance Institute

Preliminary Remarks: types of judicial trust

1.Trust 1 (T1): of citizens and organisations in Justice

Organisations and Institutions;

2.Trust 2 (T2): of Justice Organisations and Institutions in

citizens and organisations; and

3.Trust 3 (T3): within Justice Organisations and Institutions

Issues:

-Level of trust of T1, T2, and T3 (High or Low)

-Spread between T1, T2, and T3 (High or Low)

-Variance within T1, within T2, within T3 (High or Low)

Public Governance Institute

Preliminary remarks: different levels

• Macro: “justice” is trustworthy

• Meso: judicial policies

• Micro: procedural fairness (time, result, transparency,…)

• Judicial Quality versus Judicial Trust

• Quality, Perception (Justice must be (seen to be) made),

Expectations, Satisfaction

Public Governance Institute

QUALITY SATISFACTION TRUST

Public Governance Institute

Macro-level

Meso-level

Micro-level

Input Activity Output Effect/Outcome Trust

Input Activity Output Effect/Outcome Trust

Input Activity Output Effect/Outcome Trust

Public Governance Institute

Facts about what?

• Institutions are more than a set of Organisations

• Justice is a societal verb with a chain of events,

activities, and actors

Public Governance Institute

Justice and Youth: A Belgian Case

Public Governance Institute

Penal law chain (Belgium)

Public Governance Institute

Judicial Trust: how does it work?

Public Governance Institute

Judicial Trust: how does it work?

TRUST

OUTCOMEINPUT

ACTIVITYOUTPUT

Public Governance Institute

Justice: From Quality to Trust?

Public Governance Institute

Public Governance Institute

K.U.Leuven Public Governance Institute Parkstraat 45 bus 3609, B-3000 Leuven, Belgium

www.publicgov.eu

IIAS

Rue Defacqz, 1 box 11, B-1000 Brussels, Belgium

www.iias-iisa.org