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1 Preparing for Tomorrow Starting Today Accelerating growth through Operational Excellence Performance Improvement Vertical

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Preparing for Tomorrow Starting Today Accelerating growth through Operational Excellence

Performance Improvement Vertical

Intrim is a full spectrum firm offering a wide spectrum of consulting services

Advisory Services Change Interventions Performance Improvement

•  Business Strategy •  Turnarounds •  Branding •  Market Entry and Strategy •  Retail operations •  Sales and Distribution •  Sourcing •  Supply Chain and Logistics •  Strategic Research •  M&A’s….

•  HR • Training • Development Centres •  Assessment Centres • Pyschometrics

•  IT • Process & Function mapping • Selection & Implementation • Change Management

•  CRM •  Customer Experience Metrics

•  Operations Excellence •  Business Processes / SOPs •  Management Control Systems •  Management Structure and Capabilities •  Cultures and Behaviours •  Capacity Utilization •  Throughput Optimisation •  Pilot Projects •  Rollouts •  Audit and Monitoring •  Project Accelerations

Specialisms in IT, HR, CRM, SCM, Process Engineering, …

Team experience of over 500 projects

Deep line experience of our consulting staff

Backed By

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With more than 500 assignments for over 150 clients, with 67 of them ranked among the top 500 of the world, INTRIM has a strong record

Food Industry Consumer Goods Services Retail

INTRIM Business Associates – sample list of clients

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Tomorrow’s Vision requires Achieving Operation Excellence In Today’s Operations Intrim offers performance improvement through Operational Excellence

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Operational Excellence across the value chain drives performance improvement

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2. Improved Productivity & Cost Control

•  Material Yield improvement •  Fixed asset utilization

(throughput) •  Manpower productivity •  Financial productivity •  Sales, marketing and

distribution costs •  Service and warranty cost •  Overhead costs

1. Raising the Performance Bar

•  Global best practices in workplace efficiency, sourcing and workflows are continuously raising performance levels

10. Technology

•  Sophisticated IT infrastructure is driving professionalization in every department, e.g. inventories, payments, logistics, order management, etc.

3. Sales Revenue Improvement

•  Sales volume enhancement

•  Net sales realization •  Time to market •  Marketing effectiveness

4. Business Processes

•  Improved planning, scheduling, decision making, controlling

•  Working capital management (inventory levels, credit control)

•  Purchase, Material, Production, Maintenance and Sales systems response time

6. Management Structure and Capabilities

•  Roles, Responsibilities, Decision making authority

•  Continuously changing business needs and evolving technologies require continuous and focused attention to staff training

•  Training needs •  Skills up gradation

7. Cultures and Behaviour

•  Process ownership •  Participation in change

management •  Transparency •  Information sharing and

team work

5. Management Control Systems

•  Defining Performance Metrics

•  Planning periods •  Budgets •  Reporting, Monitoring &

Controlling

8. Loss prevention

•  Business audits and forensics help in identifying and reducing hidden losses

9. Transition Management

•  Fast changing scenarios due to new product categories, M&A’s, expanding global markets require expert transition management

We are highly experienced in all strategic cost reduction issues in the Indian context

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Selected project experience Strategic Cost Reduction for a leading ferro-alloy products manufacturer Identified potential for cost reduction to the extent of nearly 20% of its cost base. More than 20% of the savings potential was achieved within 6 months of the assignment.

SCR study for a leading manufacturer of steel rolls The study covered various functional areas and operations such as melt shop, foundry, heat treatment and machine shop. Savings potentiaI for more than 10% of the cost base was taken up for implementation.

•  Review of market demand and supply, SWOT analysis, identification of future business areas and review of operating performance with recommendations for product rationalisation, manpower reduction, closing down of unviable operations and developing an operating strategy for rehabilitation.

Logistics Cost Reduction study for a leading Business Group in cement, tyres, paper and synthetics •  The study involved analysis of logistics

costs and measures for cost reduction. Deliverables included an integrated Group Logistics vision, cost reduction plan for close to 3% on its logistics spend and a framework for cost control and service level improvement

Turnaround strategy for a large automotive products manufacturing company

Strategic Cost

Reduction

We are highly experienced in all strategic issues in the Indian context in Agri based Industries

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Selected project experience Indian Entry for a Greenfield Starch Project

Market mapping and competitive analysis. Site Selection and supply chain modelling Financial structuring and FDI approval.

Developing the construct for a Agri Commodity based Specialty chemical JV and its implementation

A market , technology and partner assessment was done for a US MNC. This was followed by the JV structuring

•  Review of market demand and supply, SWOT analysis, Study of Horticulture value chain and . Opportunity gaps for Bharti field fresh. Development of Business Model.and supply chain model

Feasibility of the countries first private Terminal Market for Mother Dairy In bangalore

•  The study involved analysis of supply side commodity wise , competitive terminal markets, Key success factors and financial modelling of the Terminal market

Sourcing and market Strategy for Bharti Field Fresh for Domestic market

Strategic Role

We are highly experienced in all organizational change and transition management issues

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Selected project experience Organisation revamp of Whirlpool

Complete manpower assessment and review, re-structuring and fitment including downsizing .

Integration Management of a German MNC after taking over a family managed food company in India.

After Dr Oetkers takeover of Fun Foods , Intrim did complete handholding for organizational and cultural integration .

•  Organisation re-structuring for a turn around of the Retail business, including structure, roles, costs, fitment and appraisal systems

Enhancing Trade partner stickiness for HUL

•  A unique study to enhance sustainability of business relationship with over 10,000 business partners for HUL direct , in the face of competitors trying to steal them .

Castrol Bike Zone

Strategic Role

We are highly experienced in designing Supply chain and Logistics networks for commodities

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Selected project experience Feasibilities of Countries largest Transhipment hub at Dadri for CONCOR Master plan for India’s largest and first transphipmant hub at Dadri . .

Review of inbound and outbound Logistics of JK groups cement, paper and tyyes business

A complete strategy and nework modelling of a 2 Billion Dollar group across 3 commodities

•  A complete mix commodity warehouse for a Rs 500 crore throughput .

Price tracking service at 150 points for Tata Steel

•  A unique price intelligence service for Tata Steel to help optimise prices from 150 points in the country . This was an outsourcing project run by Intrim ..

Warehouse Design and planning for a Retailer

Strategic Role

We are highly experienced in working out turnaround strategies in the Indian context

Strategic Cost

Reduction

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Selected project experience Turnaround strategy for ITI Ltd, a leading manufacturer of telecommunication network equipment

Comprehensive diagnostic analysis, SWOT analysis, organizational diagnostic analysis, market opportunity and competition scenario analysis, identification of business areas/products to focus and building of core competency in select areas in the long run, projected revenue targets, measures for improving contribution, financial restructuring options, adequacy and feasibility of achievement of the proposed initiatives for revival etc. The recommendations were presented to BRPSE (Board for reconstruction of public sector enterprises) which were accepted and the rehabilitation package approved.

Turnaround strategy for Hindustan Steelworks and Construction Ltd

Work involved undertaking a comprehensive diagnostic analysis, SWOT analysis, organizational diagnostic analysis, market opportunity and competition scenario analysis, identification of business areas/products to focus and building of core competency in select areas in the long run, projected revenue targets, measures for improving contribution, financial restructuring options, adequacy and feasibility of achievement of the proposed initiatives for revival etc. The recommendations were presented to BRPSE (Board for reconstruction of public sector enterprises) which were accepted.

We are highly experienced in studies for cost reduction through industrial engineering, materials management, IT systems, etc

Strategic Cost

Reduction

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Selected project experience Industrial engineering study for Pricol The study involved setting up of standard production norms through time studies for various manufacturing and assembly operations, methods improvement and determination of labour and machine utilisation levels.

Industrial engineering studies for various plants for Usha Group (Lexus brand)

Studies involved design of plant layout, conveyor belts, assessment of manpower requirements, determination of inventory policy, etc.

Review of material control systems for Hero Honda Motors Ltd.

Review of various processes in respect of material receipt, storage, issue, movement for further processing etc. from the view point of improving business process efficiency and internal controls as well as facilitating their computerisation by the company.

Study for designing an on-line computerised maintenance and inspection management system for Indian Oil Corporation, Mathura Refinery The study involved review of existing maintenance and inspection systems, identifying management information reports and preparing user requirements/functional specifications for computerised systems. The study covered all maintenance activities inspection activities, equipment history, equipment specifications, costing and budgeting activities.

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INTRIM has developed cutting edge models and constructs across the entire service chain for the Industry in India

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INTRIM Business Associates – exemplary models

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"Predicting Brand Success"

Delta Habit Factor

•  Indexation of likely habit change a new brand can drive in the market

•  Helps sharpen the communication platform, the investments needed to make habit changes and the eventual likely market share as an outcome

"Improving Channel Velocity"

Cascade Model

•  A Channel design Framework which focuses on share of shelf and capacity for brand building as criteria for network modeling

"Modeling channel synchronization"

Channel Sync

•  A tool for mitigating channel conflicts through interplay of differentiated service packs for trade

"Designing Organization"

System 52

•  A rapid assessment tool for checking if the key manpower skills and temperaments are in place in 4 sub elements of running the business

"Modeling Business Success "

FILIP

•  Extends the frame work of business success to isolate focus on 5 success factors: Fraternity building, Institution building around the business, Logical Phasing of the business, Indigenous Innovation of the firm and its consumer value and portfolio of assets to be de-risked

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Senior members of the Intrim team

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Rajan CHHIBBA

PROFESSIONAL EXPERIENCE

>  Ex global Partner Kurt Salmon Associates, >  Associate Director A F Ferguson and

Company, >  Professor at University of Rhode Island, >  Managing Director Faber Equipments India

Ltd and with Tatas Forbes group. >  Leads Projects in Strategy, Retail, Sales and

Distribution, Supply Chain, Government Policy.

Kamal KAPUR

PROFESSIONAL EXPERIENCE >  Managing director Kurosoft Ltd, India &

Kurosoft (Thailand) Co. Ltd, Thailand >  Technical Director of Faber Equipments

India PVT Ltd. An Infosys JV. >  Founder MD IBSS P Ltd, a software

development company >  Technology Expert

Rashmi CHANDRA

PROFESSIONAL EXPERIENCE

>  Former Associate Director with KSA -Technopak

>  Senior Manager A F Ferguson and Company

>  Expert in Business Strategy, Marketing & Sales, Entry Strategy with focus on Retail and Sales operations

FOUNDER & MANAGING PARTNER

FOUNDER, DIRECTOR AND SENIOR CONSULTANT

DIRECTOR AND SENIOR CONSULTANT

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Select senior members of the INTRIM Team

Raman Ahuja

PROFESSIONAL EXPERIENCE

>  Business head, Field Fresh Foods (Bharti DelMonte)

>  Business Mgr Food Exports, HLL >  Manager, Ponds India Ltd >  23 years of experience in senior

management roles

Neeran Chibber

PROFESSIONAL EXPERIENCE >  Founder CEO, Octave

Consulting >  CEO, Telecom Seychelles, >  CEO Jubilee Hills Landmark

Projects Ltd >  President/CEO ConvergeM

Retail (Pantaloon Group) >  30+ years of industry

experience

Rohit DAS

PROFESSIONAL EXPERIENCE >  President, Retail Siyaram Poddar

Group >  CEO (Next Retail), Videocon

Group >  MD (CIPL), Monderegon Group >  Senior Positions at Electrolux,

Pepsi, Tata etc.

DIRECTOR AND SENIOR CONSULTANT

DIRECTOR AND SENIOR CONSULTANT

DIRECTOR AND SENIOR CONSULTANT

Senior members of the Intrim team

OUR SPECIALISTS :

Chalam  Surampudi  is  an  Electrical  Engineer  from  Osmania  University,  Hyderabad,  followed  by  an  MBA  from  IIM,  Calcu?a,  specializing  in  MarkeCng  and  Finance  subjects.  He  also  holds  a  Prince  2  (a  UK-­‐based  Project  Management  methodology)  PracCConer  cerCficaCon  (equivalent  to  PMP).      Chalam  has  over  30  years  of  senior  management  experience  in  India  and  in  the  UK,  with  exposure  to  mulCple  domains  –  grain  alcohol  manufacture,  background  screening,  so8ware  development,  data  processing,  NOC  opera=ons,  packaging,  FMCG  wholesale  distribu=on,  voca=onal  training  etc      SPECIFIC  COMPETENCIES  &  WORK  HISTORY    Ø  SOPs  for  func=onal  departments  at  an  alcohol  manufacturing  company    Ø  Garage  management  processes  for  a  medium  sized  automoCve  service  provider  in  the  UK  Ø  Procurement  of  commodi=es  such  as  rice,  millet  and  husk,  packaging  material  and  engineering  goods  worth  about  Rs.  500  crore  Ø   at  a  Rs.  700  crore  listed  ENA  (alcohol)  manufacturer  Ø  Introduc=on  and  on-­‐going  monitoring  of  preven=ve  maintenance  measures  to  reduce  unplanned  plant  shutdowns  Ø  improving  plant  efficiencies  of  two  mulC-­‐pressure  disClleries  manufacturing  alcohol  resulCng  in  a  saving  of  about  135  million  rupees  

p.a.  (2012-­‐2013)  Ø Managing  rollouts,  infrastructure  and  manpower  of  large  offshore  soZware  projects  Ø  Delivery  of  background  screening  reports  to  clients  by  managing  a  team  of  mulClingual  researchers,  including  highly  confidenCal  

reports  for  senior  placements  Ø  Performance  evalua=on  of  technical  and  non-­‐technical  resources,  including  preparaCon  of  performance  evaluaCon  guidelines,  

draZing  of  KRAs  and  KPIs,  job  descripCons  etc.  Ø Overseeing  the  hiring  of  technical  and  non-­‐technical  resources  including  parCcipaCng  in  interview  boards      

A.   Pawan  Kumar  is  a  management  professional  from  IIM  Lucknow  and  a  chemical  engineer  from  IIT  Kharagpur.      Pawan  has  over  20  years  of  management  consulCng  and  manufacturing  industry  experience  –  14+  years  with  A.F.  Ferguson  and  DeloiTe  Touche  Tohmatsu  India,  6  years  of  produc=on  engineering  experience  with  Indian  Petrochemicals  Corp.      SPECIFIC  COMPETENCIES  &  WORK  HISTORY    Ø Manpower  Assessment  and  Organiza=on  Design  -­‐  for  a  South  India  based  refinery:  Manufacturing,  Quality,  Maintenance,  Safety,  

Power  and  UCliCes  etc.  Ø Organiza=onal  Diagnos=c  and  Strategic  Planning  for  an  electronics  manufacturing  unit  in  Bangalore  Ø  Disinvestment  advisory  -­‐  for  Govt  of  India  Public  Sector  Companies:  Hindustan  Organic  Chemicals,  Hindustan  InsecCcides,  IPCL  Ø Market  and  Financial  Feasibility  -­‐  for  a  Beverage  and  Snacks  Plant:  5  P  MarkeCng  Strategy  including  Product  concept,  Pricing,  

Channels,  PosiConing,  PromoCon  strategy,  Financial  feasibility  analysis  including  capital  and  operaCng  plan  assumpCons  Ø Market  and  Financial  Feasibility  –  Power  transmission  sector,  Contract  manufacturer  for  internaConal  beverage  giant  Ø Manpower  norms  -­‐  for  select  insCtuCons  under  8  departments  under  Service  Delivery  Project,  Govt  of  Kerala  Modernizing  Governance  

Program  Ø  Determina=on  of  cost  alloca=on  mechanisms  –  allocaCon  based  on  AcCvity  Based  CosCng  principles  for  project  SPVs  for  global  

infrastructure  company    

OUR SPECIALISTS :

Pradeep  Sardana  is  a  mechanical  engineer  from  IIT  Delhi  with  over  40  years  of  management  and  consulCng  experience.  Pradeep’s  career  spans  long  term  senior  management  roles  in  HLL  and  Pepsico    SPECIFIC  COMPETENCIES  &  WORK  HISTORY  

Ø Plant  commissioning,  best  pracCce  implementaCons,  cost  reducCons  –  as  ExecuCve  Director  OperaCons  at  Pepsi  India  Ø  Commissioning,  recruitment,  training  of  a  world  class  greenfield  manufacturing  facility  for  fruit  juice  processing  Ø  ProducCvity  improvement  by  reducing  wastages  -­‐  yielded  nearly  $6  Million  savings  and  became  the  operaCng  standard    Ø  Improving  capital  efficiency  –  reducCon  to  40  to  50%  of  costs  at  which  capacity  was  being  added  elsewheresaved    overseas  Ø  Sustainability  iniCaCves  for  energy  saving,  reducCon  of  water  consumpCon,  rain  water  harvesCng,  effluent  treatment  -­‐  resulted  in  saving  3  Billion  liters  of  

water  and  1  million  kg  of  effluent  chemicals  in  3  years,  commissioned  a  1.65MW  wind  turbine  (a  first  in  Pepsico  worldwide),  introduced  solar  lighCng  in  warehouses,  retrofiCng  of  boilers  to  use  bio-­‐mass,  iniCated  a  prototype  to  generate  refrigeraCon  using  vapour  absorpCon  from  waste  heat  

Ø Project  Investments,  Greenfield  projects,  plant  maintenance  –  as  Project  manager  at  Hindustan  Lever  Ltd.  Ø  Maintenance  management  for  the  heavy  chemical  plant  in  Haldia  manufacturing  sulphuric  acid,  phosphoric  acid  and  Sodium  tripoly  phosphate    Ø  Plant  expansion  and  setup  for  detergents,  soaps,  fat  processing  faciliCes  Ø  ModernizaCon  of  uCliCes  to  derive  cost  benefits  Ø  Built  decision  support  models  for  be?er  predictability  into  long  range  viability  of  future  projects    

Ø Selng  up  micro  and  mini  hydro  electric  plants  –  as  COO  of  Polyplex  Hydro  group  Ø  OrganizaCon  structure  development  for  current  and  future  plans  Ø  CompensaCon  plans  linking  pay  to  performance  Ø  Templated  canal  based  projects  for  faster  implementaCon,  cost  reducCon  and  be?er  predictability  

Ø Project  engineering,  special  purpose  machine  building  –  Union  Carbide  Chennai  and  Bombay  

OUR SPECIALISTS :

S.  Sridhar  is  a  management  graduate  from  IIM  Calcu?a  and  a  chemical  engineer  from  IIT  Delhi.  He  has  over  30  years  of  experience  in  the  areas  of  business  consulCng,  operaCons,  projects,  and  sales/implementaCon  of  IT  applicaCons.  He  has  worked  in  the  public  sector,  in  mulCnaConal  companies  (in  India  and  abroad),  in  the  private  sector  and  in  a  not-­‐for-­‐profit,  public-­‐private  partnership  organizaCon.    SPECIFIC  COMPETENCIES  &  WORK  HISTORY  

Ø New  business  strategy,  product  development,  financial  re-­‐structuring,  and  talent  acquisi=on  for  an  engineering  products  company  -­‐  delivered  a  growth  of  50%  in  a  tough  year    

Ø  e-­‐Gov  consultancy  services  to  the  Central  and  State  governments  –  at  NaConal  Ins?  of  Smart  Governance  under  the  Ministry  of  CommunicaCons  and  IT  Ø  Design-­‐to-­‐program  management  of  a  unique  Build  Operate  Own  Transfer  (BOOT)  project  for  Delhi  State  Excise  Dep?  to  address  issues  such  as  evasion  of  state  excise  through  

cross  border  movement  of  liquor,  and  sale  of  spurious  liquor    Ø  Process  re-­‐design,  technology  selecCon,  and  implementaCon  of  a  unique  mobile  based  soluCon,  uClising  GPS,  photographs  and  workflows  to  replace  the  tradiConal,  manual  

census  conducted  once  every  5  years  with  “an  always  current”  model  for  Ministry  of  Water  Resources    Ø  Process  Automa=on  and  Control  -­‐    Manage  the  bid  process  for  yield  opCmizaCon  of  an  oil  refinery  being  set  up  in  North  India  Ø  Redesign  work  flow  processes,  ra=onalise  manpower  and  selec=ve  outsourcing  of  non  strategic  work  -­‐  achieved  a  faster  turnaround  

Cme  for  complex  orders  for  a  Jewellery  Export  Company  Ø  Profit  Center  Management  –  at  Polyplex  CorporaCon,  an  Indian  mul*na*onal  firm  opera*ng  in  the  flexible  packaging  sector  

Ø  Increased  efficiencies  in  procurement  and  manufacturing  operaCons,  entered  growth  markets  (S.  America,  S.  Africa),  launched  new  products  in  the  domesCc  market  resulCng  in  increase  in  profitability  from  INR  6M  to  INR  120M  during  2005-­‐8  

Ø  Corporate  IT  management  –  as  group  IT  Head  at  Polyplex  CorporaCon  Ø  Implemented  SAP  ERP  and  Salesforce.com,  a  robust  CRM  soluCon  that  works  on  a  SoZware-­‐as-­‐a-­‐Service  (SaaS)  model  resulCng  in  manifold  increase  in  

profitability  Ø  Project  management  for  selng  up  a  chemical  plant  –  for  ferClizer  and  agrochemicals  division  of  EID  Parry  

Ø  Built  one  of  the  most  modern  agrochemical  formulaCon  faciliCes  in  the  country  that  was  subsequently  approved  by  Du  Pont  for  their  contract  formulaCons    Ø  Design,  implementa=on,  and  opera=ons  of  various  specialized  technical  solu=ons  for  the  petroleum  sector  -­‐  with  Hindustan  

Petroleum,  Technip  France  and  Petromin  Saudi  Arabia    

OUR SPECIALISTS :