Slide 1

Prepared by Winnie Lam, CDP, ADS Coordinator, CASL Presented by Yicklun Mo, MSW, Elderly Service Department Manager, CASL Culture Specific Activities Slide 2 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Located in the heart of Chinatown in Chicago Families and individuals of all ages and backgrounds for more than 30 years Mainly Chinese Americans with low socio-economic background Child services, elder services, employment training services, and family counseling, and housing and financial education Serve about 17,000 clients each year 35 th Anniversary Slide 3 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Adult Day Service Center Established in 1998 Mission: Dedicated to helping older adults achieve healthy aging and maintain independence through our person-centered care and services Goals: A full range of services that support the clients as well as the caregivers (Therapeutic large and small groups and individual meetings) 15 Years of Experience Slide 4 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League ADS Target Population: Chinese Americans Common demographics Immigrants Most come from mainland China and Hong Kong; a few from Macau, Taiwan, Vietnamese and Philippines Gone through similar major events in life, e.g. civil war, World War II, establishment of Peoples Republic of China, colonist government All can understand Chinese Slide 5 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Chinese Americans are all different But Very diverse characteristics Different dialects (Cantonese, Taishanese, Fujian, Taiwanese, Shanghainese, Mandarin, Vietnamese, English...) Different life experience dependent on their origin, residence, social status A wide range of socio-economic levels (from no education to Phd, from no working experience, farmer to professional, from low income to business owner) A wide variety of needs and interests Slide 6 Chinese American Service League So how can we market the CASL ADS program to diverse cultural background? Customize your activity programming to recruit targeted clusters Slide 7 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Tom Kitwoods model of Person- centered Care Key principles: Attend to the whole person See each person as special/unique Give respect to the past Focus on the positives Stay in communication Nourish attachments Create community Maximize freedom and minimize control Dont just give, receive as well Maintain a moral word Slide 8 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Adopting Person-centered Care in Activity Programming for each cluster of clients Needs Analysis Design Implementation Evaluation Slide 9 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Mondays Group: Arts with Dementia Established in April 2012 Target: Clients Alzheimers or other types of dementia Needs: A psychosocial safety net for clients with language and cognitive problem to express idea, thoughts and feelings through different channels Design and Implementation: A quiet and closed room, with music on, structured or unstructured art medium exploration under facilitation of Art therapist or well-trained staff Evaluation: Regular attendance of 6 clients. With increased personal attachment to ADS (called it as 2 nd home), their total units increased by 36 units per week since establishment Slide 10 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Tuesdays Group: Support Group Established in May 2012 Target: Clients with depressive symptoms identified through Healthy IDEAS Needs: A supportive environment among clients facing similar issues such as illness and relationship problems to make connections Design and Implementation: A closed environment with some refreshment provided; discussion topics facilitated by trained staff; self-help techniques and mindset change skills are shared by the staff and clients Evaluation: Regular attendance of 9 clients. 2 cases successfully closed after behavioral intervention; 5 clients with no depressive symptoms Slide 11 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Wednesdays Group: Singing Group Established in 2006 Target: Clients with high functioning level and interest in singing Needs: Accomplishment, recognition, social bonding Design and Implementation: Led and taught by a client (a group of 15 female and male clients); weekly practice; songs selected by clients; staff provide minimal assistance Evaluation: Regular attendance of 14 clients. Performance in at least 4 parties per year. Their total units increased by 36 units per week Slide 12 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Thursdays Group: ADS Board Committee Established in May 2012 Target: High educational level Needs: Leverage knowledge and skills, share thoughts, make contribution Design and Implementation: Committee consists of clients, decide on topics, collect materials, and design the monthly bulletin board; Staff provide minimal assistance Evaluation: Regular attendance of 7 clients. Their total units increased by 24 units per week Slide 13 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League More person-centered activity programming examples Chinese Cultural Talk by Client Chan Arts and Crafts Fundraising Project Museum Visit Evidence-based Programming Focuses on Needs, Strengths and Interests Cultural Exchange Visit Slide 14 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Marketing is also a key In 2012, ADS PSA published on local newspaper = 31 articles As of Oct 2013, ADS PSA published = 41 articles Monthly eNewsletter, quarterly Pine Tree newsletter, local newspaper Slide 15 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Here comes with real statistics Client Satisfaction: Overall satisfaction increased by 3.4%, sat. with each activity type either 99% or 100% Family Satisfaction: 94% of their beloved members had better mood, 89% had better social life Client Acquisition from 16% to 30% Client Retention from 79% to 85% Slide 16 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Lets exchange idea and experience! Yicklun Mo, MSW, Manager, Elderly Service Department Yicklun_mo@caslservice.org 312-791-0418 (ext 1119) Winnie Lam, CDP, ADS Coordinator Winnie_lam@caslservice.org 312-791-0418 (ext 1120) Slide 17 Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013 Chinese American Service League Bibliography Bell, V., & Troxel, D. (1997). The Best Friends Approach to Alzheimers Care. Baltimore: Health Professions Press Inc. Kitwood, T. (1997) Dementia Reconsidered. Buckingham: Open University Press Parker, S., Will, C. & Burke, C. (1999). Activities for the Elderly: A Guide to Quality Programming Volume 1. Ravensdale: Idyll Arbor Inc.