Key Skills Project Management

Business Operations

New Product Introduction (NPI)

ITSM & ISMS Audits

Program Management

ITIL Process Management

Vendor Management

Business Continuity Planning

Team Management

“An innovative, people oriented leader with entrepreneurial initiative and

vision who drives revenues and manages profitability and complexity with a focus on building a strong corporate culture”

Domain Expertise: IT

Profile Summary

Offering a career of nearly 27 years that reflects pioneering experience and year-on-year success in managing projects for Business Process Automation and achieving business growth objectives by investigating new business opportunities, maximizing the competitive strength for long term success

Incisive acumen in process design and process automation for Data Center, Managed Services, Media & Entertainment Services, Healthcare Solutions and Retail Business

Skilled in conducting project progress review entailing cost control reports, project execution plans, progress reports & manpower utilization plans

Expertise in creating and managing the estimates, project plan, project schedule, resource allocation and expenses to ensure that targets were reached

Expert Planner & Business Strategist: Pioneered and implemented various organizational plans & policies that contributed towards enhancing business volumes & growth and drove hard revenue goals

Developed the strategy & roadmap for organization’s business operations; conceptualized & developed new business strategies for the organization’s

An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational capabilities

Career Timeline (Since 1994)

PRASHANT AMBEKAR

prashantambekar@outlook.com / prashantambekar@gmail.com

+91- 99670 14014

GTL Ltd., Mumbai

Reliance Infocomm Ltd.,

Mumbai

Reliance Info-Solutions, Mumbai

1994-2003 2003-2006 2006-2007

Future Knowledge

Services, Mumbai

2007-2008

Tata Communications

Ltd., Mumbai

2008-2016

Work Experience Dec’08 – Apr’16 Tata Communications Ltd., Mumbai as DGM – Business Operations

Role: Spearheaded Quote to Cash and Service Assurance Process Design and Automation for:

o Media and Entertainment Services o Healthcare Solutions – Tele Radiology & Tele Medicine o India and International Data Center & Managed Hosting Services (ITIL Framework)

Led OSS/BSS Readiness for respective BU for integration of heterogeneous applications of Order Management, Service Delivery / Provisioning, Service Assurance, Billing, Billing Assurance, Taxation, Revenue Accounting and Finance for end-to-end Quote to Cash process

Liaised with the cross-functional teams for managing the data migration from legacy systems to new platform; conducted authenticity check for the same

Interfaced with the BU for user acceptance and sign-off before go live of any IT platform Formulated AOP budget for respective BU to meet the business automation requirement Highlights: Played a key role in Data and Process Migration in Business Hive Off Project Conferred with Extra Mile, Blue Ribbon and Partner in Progress Award from Managed Services, Healthcare Solutions and

Media Entertainment Senior Leaderships. Managed Critical Project for Off Net Network Monitoring Tools Integration with Service Assurance Tools. Initiated and successfully implemented SCRUM Development Drive for Healthcare Solutions and Media Entertainment

Business Faced and overcame key challenges like Revenue Leakage Control Measures. Apr’07 – Dec’08 Future Knowledge Services, Mumbai as Manager Business Architect Services

Role: Acted as the Account Manager for Home Solutions Retail India, a Future Group Company for setting up standard

business process rule for Home Solution Retail India Limited and facilitated processes for plan, buy, move and sell area for HSRIL

Engaged in various process improvement initiatives within HSRIL for varied business drivers like Home Delivery for Home Town, Point of Sale Enhancements across Pantaloons’, Big Bazar Stores Requirement, Corporate Discount Card, Physical Inventory through Hand Held Terminal, Vendor Evaluation and Deployment Strategy

Led all the activities of ‘KB’s Fair Price’ Feb’06 – Apr’07 Reliance Info-Solutions, Mumbai as Team Lead - Business Architecture Team

Role: Formulated & implemented standard operating procedures for Reliance Retail, “Reliance Fresh” and “Reliance

Digital”, managed the complete process from start of day procedure till end of day process for the store including Home Delivery Process for Grocery & Electronics Goods

Nov’03 – Feb’06 Reliance Infocomm Ltd., Mumbai as Lead - Testing Team

Role: Spearheaded STLC for systems integration that involved creating test strategy, designing the test plan and test cases

for integrated systems in coordination with Solution Architect Group Acted as the member of CCMI L IV Initiative Led, nurtured & monitored 15 GET including planning and tracking training calendars and defining the KPI’s

Previous Experience Sep’94 – Aug’03 GTL Ltd., Mumbai as Systems Analyst Highlights: Successfully managed the implementation of “Ramco ERP” for 26 locations Played a key role in managing ISP Billing for internet through Cable Operator and billing for DCS, VPN, VOIP, PKI

(Public Key Infrastructure) Offered pre-sales support for major government tender RFP’s like MTNL, BSNL, MNC Tenders and support for

BPO/ITES related RFP

Mar’93 – Sep’94 Pandya Plastics, Mumbai as EDP In-charge

Mar’92 – Mar’93 Trade Wings Ltd., Mumbai as Inbound Tours Executive

Jul’89 – Feb’92 Symco Software, Mumbai as Team Lead Implementation & Customer Support – Financial Accounting, Sales Accounting & Inventory Management

Education B.Com. from Mumbai University, Mumbai in 1989 Certifications Certified ITIL V3 Foundation Certified SCRUM Product Manager Certified Internal Auditor ITSM: ISO/IEC 20000 / ISMS : Based on ISO/IEC 27001: 2013 Standard Social Engagement Served as ‘President of Rotary Club of Dombivli City’ during 2012-13; successfully managed projects impacting the

lives of people staying in Hamlets and over 300 students

Personal Details Date of Birth: 17th March 1969 Passport No.: Z 3264561 (Valid up to 24th Aug’25) Languages Known: English, Hindi & Marathi Address: 301, Kartik Darshan, Ramchandra Nagar; Pandurang Wadi, Dombivli (E) - 421201