practice extended access pack tpp systmone 3. do one of the following to view the slots you can book

Download Practice Extended Access Pack TPP SystmOne 3. Do one of the following to view the slots you can book

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  • 1

    Practice Extended Access Pack

    TPP SystmOne

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    Contents

    Extended Access Clinics, and Who Is Eligible?....................................................................................... 3

    Saturday Morning Appointments ....................................................................................................... 3

    First 2 Physio Appointments ............................................................................................................... 4

    Same Day Appointments .................................................................................................................... 5

    Clinical Competencies ......................................................................................................................... 5

    Booking and Cancelling Appointments.................................................................................................. 6

    Booking Appointments ....................................................................................................................... 6

    Cancelling Appointments .................................................................................................................... 8

    Data Processing and Data Sharing ....................................................................................................... 10

    Clinical System Specific ..................................................................................................................... 10

    General Points on Data Sharing ........................................................................................................ 10

    Useful Resources .................................................................................................................................. 11

    First 2 Physio Service Supporting Documentation .............................................................................. 12

    Inclusion, Exclusion Criteria and Red Flags ....................................................................................... 12

    Care Navigation Summary ................................................................................................................ 13

    Patient Pathway ............................................................................................................................... 14

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    What are the different Primary Care Doncaster Extended Access Clinics, and Who Is Eligible?

    Saturday Morning Appointments (TPP Rota Types: Lakeside Practice, Tickhill Surgery, Conisbrough, Thorne Moor)

     There will be four hubs around Doncaster which will open every Saturday morning 9am –

    12pm and offer routine GP, Nurse and Health Care (HCA) clinics

     The hubs are located at:

    o The Lakeside Practice, Askern, DN6 0HZ (North neighbourhood) o Thorne Moor Medical Practice, Thorne, DN8 4BQ (East neighbourhood) o Conisbrough Group Practice, Conisbrough, DN12 3JW (South (west) neighbourhood) o Tickhill & Colliery Medical Practice, Tickhill, DN11 9NA (South (east) neighbourhood)

     Practices can directly book appointments at all the hubs via their usual clinical system. On

    TPP, the clinic locations are shown under “Rota Types” (see next chapter)

     These are routine pre-bookable appointments, that can be offered as an alternative to mid- week appointments if this is more convenient to your patient

     Each Saturday Clinic will be available to book the Monday before the clinic date

     These appointments are NOT for patients who:

    o Depend on continuity of care i.e. such as those with more than one long term condition / patients with complex needs

    o Conditions that require immediate direction to A&E o Pregnancy related emergencies o Dental emergencies o Mental Health emergencies o Require minor surgery or coil / IUD fitting or removal

     There is no geographical restriction on who can access the hubs. If a patient chooses to, they can attend any hub no matter where their usual registered practice is located

     Utilisation of these appointments will be closely monitored and fed back to practices via neighbourhood meetings

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    First 2 Physio Appointments (TPP Rota Type: First 2 Physio)

     The hub for this element is Devonshire House in the town centre

     Chapman Physiotherapy will be based at Devonshire House, on the ground floor and will offer appointments with a physiotherapist

     The aim of the service is to reduce pressure on GP appointments for patients needing a first assessment of their musculoskeletal condition

     At the appointment the patient will be assessed and given advice, a home exercise programme and where necessary requests for analgesia, onward referral or x-rays will be made via the patient’s registered practice

     All GP practices will be able to directly book First 2 Physio appointments via their usual clinical system

     Each First 2 Physio Clinic will be available to book into 48 hours in advance, with the exception of the Monday clinic which will be available to book from the Friday before

     Inclusion / exclusion criteria and a Care Navigator Summary are appended to this Pack and are available on our website member’s area www.primarycaredoncaster.co.uk and the CCG Care Navigator clinical system template.

     Appointments are available throughout the week including evenings and weekends

    http://www.primarycaredoncaster.co.uk/

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    Same Day Appointments (TPP Rota Type: Same Day HC)

     PCD is working closely with the Same Day Health Centre (FCMS) to provide additional same day appointments.

     These will be provided 7am-8am & 6.30pm-8pm Monday Friday, and 8am-8pm Saturday & Sunday, provided by additional clinicians working alongside the Same Day Health Centre Team at Devonshire House

     These appointments are not for patients who depend on continuity of care such as those with multiple long term conditions or complex needs

     These appointments should be used when a patient rings and asks for an appointment within the next 24 hours, and their clinical need is urgent enough to warrant this, but your practice does not have the capacity to accommodate them

     GP practices will be able to directly book into these appointments via their usual clinical system

     Appointments will be released on a daily basis, 24 hours in advance, with the exception of Sunday clinics which will be available to book from each Friday

     Utilisation of these appointments will be closely monitored and fed back to practices via neighbourhood meetings.

    Clinical Competencies

    We are working with TPP on how we show the competencies for our clinicians, including their gender, to show on the slot booking screen. Currently this functionality is not available to us; however you will be able to see the clinician name when you are booking an appointment. Whilst this is being explored, a matrix of clinical competencies by clinician will be available on our website member’s area www.primarycaredoncaster.co.uk.

    The clinical competency matrix will be refreshed weekly as new people join our service. Please ensure you check it regularly so you are always using the most up to date information.

    In recognition of the need for practices to understand nurse competencies in particular, to ensure appropriateness of booking, we will issue this information separately to practices at the beginning of each week, for ease of reference.

    We hope to be able to find a digital solution with TPP as soon as possible.

    http://www.primarycaredoncaster.co.uk/

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    Booking and Cancelling Appointments Booking Appointments 1. Select Appointments - Remote Booking from the ribbon menu.

    2. Select the clinic the patient wishes to attend from the drop down list under Rota Type

    NB: the column headed “Type” actually details what the clinic is. Please Ignore the Location column

    3. Do one of the following to view the slots you can book in the right‑hand pane:

     double‑click on the rota, or select the rota and click Request Slots, or

     right ‑click on the rota and select Request Slots.

    4. Select the slot you want for the patient from the right‑hand pane and do one of the following:

     click Book Appointment or right‑click and select Book Appointment and search for the patient in the usual way, or

     click Book Appointment from Waiting List or right‑click and select Book Appointment

    from Waiting List and navigate to the relevant waiting list using the tree in the left‑hand pane.

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    5. Select the patient and click Ok. The Book New Remote Appointment dialog is displayed. Please make sure that the SMS notification box is not ticked. This function does not work for extended access appointments

    6. Please ensure you write the following information in the Details field:

    a. Patient contact telephone number b. Reason for appointment c. If a Chaperone is required d. If an interpreter is required e. Any other useful information for the clinician

    7. Do not set a referring GP in