practical strategies to designing engaging portals

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Practical Strategies to Designing Engaging Portals

1

I thought Id warn 2

Do you know how much time, resources and funds go into the launch of a rocket

Space Shuttle program cost aboutUS$170 billion(2008 dollars) through early 2008; the average cost per flight was aboutUS$1.5 billion.3

No one starts a project with the intent of building an ugly intranet. We always have good intentions to build the best communication and collaboration portal the company has ever seen. We ensure that executives and end users are involved to design and implement from a portal based on their experience. 5

What ends up happening? Portals are built with too many links to content or even stale content, images that take too long to load or are generic. You even had good intentions to leverage many features and perhaps some are even using it. 6

What you typically find is that after the initial buzz of the launch, adoption fails. Why is that? If that sounds like what you recently went through, then attend this session to learn the strategies and implement them tomorrow. 7

8AgendaHow to get executives engaged early and ensuring they dont get in the wayHow to effectively run requirement gathering workshops that are not IT focusedWhat UX strategies are effective in delivering intuitive user experiencesAnd much more

Learn the key principles in building innovative solutions that are simple but capture users attention and increase adoption.By the end of the session, youll learnHow to get executives engaged early and ensuring they dont get in the wayHow to effectively run requirement gathering workshops that are not IT focusedWhat UX strategies are effective in delivering intuitive user experiencesAnd much moreThis session will be filled with examples and there will be giveaways to those that share their own journey.

9About MeSome work related highlightsFounder of 2toLeadFocused on building innovative solutions for Office 365 and AzureGlobal Yammer PartnerMicrosoft Cloud Productivity Partner candidateWe have delivered over 12 projects within 6 months of launchingWorlds 1st Accessible (AODA compliant) Media PlayerDigital Asset Management solution on top of SharePoint 2013Intranet Portal(s)

10About MeContributions to the community5x SharePoint MVP / Office 365 MVP (2014) / Accessibility MVPCo-Founder of Toronto SharePoint Business User GroupSharePoint Saturday Toronto (5 years)Co-Author on Professional SharePoint 2013 Branding & Responsive Web Development2x Nielson Norman Award Recipient (2015 / 2014) Mentoring those interested in learning@kkhipple

2015

Executives Buy-in

80%Internal ESNs wont achieve intended benefits due to lack of leadership

650mLost productivity due to in- effective IT projectsHow many reports have stated that success is driven by leadership?How to get executives engaged early and ensuring they dont get in the way

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Leaders define a visionExecutives are critical. Show reliance / importance of executives being what holds the projects success. Bottom of the triangle. Chain to bind all chains. One ring to rule them all16

What happens when executives linger around all the time? You get an executive who hovers. Depends the project go there. Everyone else stops talking and starts listening. Agreeing to what the executive has to say.

That doesnt mean we give executives what they want. 17

Stakeholder Workshops2 day workshop 5-12 StakeholdersDiscuss their biggest pain pointsAlignment of their Strategic GoalsHow to drive ROI

Commitment and scheduled follow ups

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Bass Forecasting Model19Diffusion of Innovation

InnovatorsEarly AdoptersEarly MajorityLate MajorityLaggardsShow off lateExclusive PreviewWidespread communication generate buzzMake it easier(reduce features)Refine based on earlier adoption lessonsPilot AccessShowcase employeesExecutives CommunicationLow-riskGive control over how & whenLet them experimentRecruit ChampionsHelp & SupportTalk to current adoptersNo commitment trial

23Biggest Factors in Low Adoption?Not letting your employees be a part of the journeyAsking for feedback too earlyExecutives are not part of the conversation24

Effective Requirement GatheringUX StrategiesHow to effectively run requirement gathering workshops that are not IT focused

26Risks?

RisksIt starts with ppl 27The Playbook

Image of Gamestorming book28Personae

Empathy Map

Creative Workshop

Six Thinking Hats

33Ask. Listen. Respond.34Designing Effective ExperiencesWhat UX strategies are effective in delivering intuitive user experienceshttp://www.slideshare.net/DigitalWorkplaceGroup/31-intranet-homepage-design-examples-with-screenshots?related=135Why Invest?Deliver a user-centered designEmpower employeesIncreases adoptionImproves team collaboration / productivityAttention25% Screen resolutions35% Different screen sizes30% Browser functionality20% Hardware functionalityBYOD

Whether your org has a BYOD policy in place or not, the reality is theres only so much you can control. If you are controlling the devices they use, then you will find it difficult to control / lock down the browsers they have installedIf you control the browsers, then youll find it hard to control the sites they visit and the web technologies that sites restrict.

Realistically, in 2014, BYOD is not a trend but the past and expectation from your workforce.3/14/201538 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Content is like WaterKANWAL

Bruce Lee had a great quote empty your mind, be formless, shapeless like water

Now you putwaterin a cup, it becomes the cup; You putwaterinto a bottle it...

This important to consideration when you are considering content and your targeted user experiences

2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.3/14/201539

Results as you type ability to get results immediately without going to the search results pageImages to classify type of result. People, documents, FAQs, etc.

42Surface targeted content via #hashtagDynamically surface user generated contentHow to start?

How do we collaborate?opportunity to raise the productivity of interaction workers1/3 of our week is spent on reading, replying and managing email3/14/201544 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Real reason to be social

#collabcon

The foundation of crowdsourcing is built on trust. Trust the crowd.Social amplifies voice and choiceGreat culture attracts great employees

Whose taller - Ryan Reynolds (winner) or ryan gosling?

In reality, the intranet has had the biggest impact on social features. Not mobileAs employees become more connected, theyve had

Social is about unlocking conservations and providing more contextInstead of having conversations on a one ot one basis via emailYour going to get much more value if those discussions are open. As the context is richer

Ownership is the other aspect of social success3/14/201545 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Enabling Dynamic ExperiencesProvide users a default experienceGive users the control on what they want to see

KANWAL 2014 Microsoft Corp