Practical M&A:One CIO’s Experience

Inspira Health Network

3 Hospitals

100+ locations

3 counties

Southern New Jersey (1100 mile radius)

1000+ Physicians

3 Years Post Merger

2015 Healthcare IT News “Best Large Hospital IT Department”

Inspira Health Network

What did it take?

Identifying the Inventory

Doing Assessments

Standardization

Adopting and Living the Values

Achieving Success

What did it take?

Identifying the InventoryDoing Assessments

Standardization

Adopting and Living the Values

Achieving Success

Identifying the Inventory

TechnologiesEquipment – network, servers, telephony, computers, etc

Applications – management software, end user software

Security – physical, application, service

Services – voice, data and video

Identifying the Inventory

Practices and PoliciesITIL - Access, Incident, Problem, and Change Management

Requests - Capital Equipment, Project, Report, Interface

Security Incidents – definition, how to report and respond

Identifying the Inventory

Budgets and PositionsOperating Budgets

Capital Budgets

Positions and FTEs

Contracted Staff

Outsourced Services

What did it take?

Identifying the Inventory

Doing AssessmentsStandardization

Adopting and Living the Values

Achieving Success

Doing Assessments

TechnologyAge, condition, useful life

Current and historical performance

Customer feedback

Staff feedback

Doing Assessments

Practices and PoliciesHow current are they?

Are they being used?

Are they effective?

Are they required?

Are they still needed?

Doing Assessments

Budgets and PositionsSimilarities and Differences

Positions (titles, job descriptions, salaries)

Compensation

Customer Feedback

Staff Feedback

What did it take?

Identifying the Inventory

Doing Assessments

StandardizationAdopting and Living the Values

Achieving Success

Standardization

TechnologiesReduces the number of vendors

Reduces operating costs

More effective capital purchases

Stronger team with more depth

Standardization

Practices and PoliciesIdentify or adopt best practices

Consistency and efficiency

Create shared expectations

Improves Customer Service Experience

Standardization

Budgets and PositionsConsistency

Efficiency

Satisfying

Benchmarking

What did it take?

Identifying the Inventory

Doing Assessments

Standardization

Adopting and Living the ValuesAchieving Success

Adopting and Living the Values

Service Statistics

Benchmarks

Customer Feedback

Adopting and Living the Values

Quality and Safety Statistics

Benchmarks

Preventive Maintenance

Feedback from our patients and community

Adopting and Living the Values

Growth Common infrastructure – standard and efficient

Templates – allows for speed

Innovation – promotes business growth

Adopting and Living the Values

Financial Efficiency

Optimization

Cost reduction

Revenue generating opportunities

Adopting and Living the Values

PeopleRespect – professional and personal

Relationship – professional and personal

Opportunities – additional or new responsibilities, educational, advancement, for fun

Recognition – individual and team

Trust and Loyalty – the ultimate goal

What did it take?

Identifying the Inventory

Doing Assessments

Standardization

Adopting and Living the Values

Achieving Success

Achieving Success

CreativityInput from the employees

- Contests to generate interest and ideas

- Contests also generate team building

- Stimulates employee engagement

- Stimulates pride of the job done, team, department

Achieving Success

CollaborationPartnering together

- Multidisciplinary work projects

- Employee initiatives (walking breaks, volleyball, etc)

- Fundraising activities and events (helping others in need)

- Focus groups (community feedback and direction)

Achieving Success

ConsistencyAccountability – “Anyone can help”

Address items identified in employee opinion surveys

360 degree feedback and performance evaluations

Open door policy

Common goals

The Year in Review report to the Board

Achieving Success

CelebrateIndividual Recognition

- Non-Monetary recognition (Special parking space, name on plaque / wall, award of excellence, etc)

- Monetary (gift cards, bonus check, etc)

Achieving Success

Celebration Team Recognition

- Public / Industry appreciation (MOST WIRED, BEST HOSPITAL IT DEPARTMENT, etc)

- Celebrate together (luncheon, dinner, fun activity outside of the office, gift certificates, bonuses)

Achieving Success

Practical M&A: One CIO’s Experience