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  1. 1. JoAnna Brandi ReturnOnHappiness.com PositiveLeadershipCoaching.com
  2. 2. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  3. 3. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com 9 out of 10 people report being more productive in the presence of positive people Meta-analysis of 225 studies found Happy employees: 31% Higher productivity 37% Higher sales 3 Xs more creative
  4. 4. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Happiness is a specific measurable physical state of body - there is distinct brain activity, heart rhythm and body chemistry
  5. 5. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Make us smarter Make us healthier Make us more socially adept Make us wealthier More likely to achieve the upper levels of our potential when we experience positive emotions
  6. 6. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Positive emotions evolved in humans because they serve an important purpose to build and broaden our capacity to create solutions! When you can shift from the focus on the negative to the focus on the positive you literally create an opening in the brain that makes us smarter, quicker and more creative.
  7. 7. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  8. 8. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  9. 9. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  10. 10. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  11. 11. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Dramatically exceeds the norm In positive direction Affirmative bias Strengths over weakness Optimism over pessimism Supportive over critical Focus on Virtuousness and Values Best of human condition Standards of Excellence In every area Challenge themselves to improve
  12. 12. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  13. 13. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  14. 14. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com An organizations ability to create, experience and expand on all the benefits of positive emotion for the good of all the stakeholders. Positive Capacity impacts all your business results
  15. 15. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com The sum total of the feelings evoked as a result of any interaction at any touch point in the organization. Its based on the customers perception of the value delivered, tangible and intangible.
  16. 16. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Business Rational Logical Practical Tangible Personal Sometimes Irrational Illogical Emotional Intangible
  17. 17. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com 27% Higher profits 50 % Higher sales 50% Higher customer loyalty
  18. 18. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Up to $550 Billion lost in productivity High well-being = 41% lower health costs, loyalty, better safety, less absenteeism
  19. 19. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Customer engagement and emotional attachment are strongly related to actual customer behavior Customers who are highly engaged and passionate engage a specific set of brain regions
  20. 20. Feelings Feelings Feelings Feelings
  21. 21. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Intentional style of leadership Uses the evidence based findings of P2 Uses best practices in positive deviation Value2 based Authentic Comes from the heart Turning people, energy and ambition into engagement and ultimately significant performance lift demands attention, focus and some different behaviors from senior leaders ~ Julie Gebauer, Towers Perrin
  22. 22. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  23. 23. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Adapted from Kim Camerons Positive Leadership
  24. 24. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Emotional intelligence Express and foster hope and optimism, compassion and forgiveness Honor each other Create safe emotional space Manage energy Celebrate success and have fun
  25. 25. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com You really cant motivate people. People motivate themselves. What you can do is create an environment where people feel good about themselves in your presence Dr. Olaf Isachsen, author of Joining the Entrepreneurial Elite and Working Together
  26. 26. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  27. 27. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  28. 28. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Check What Youre Broadcasting Check your state before walking into your workplace. What are you thinking about is it positive or negative, optimistic or pessimistic? Is it energy gaining or energy draining? You broadcast your emotions even if you dont know it. Become aware of it. Notice. Turn your dial to a more optimistic, uplifting channel. 50 70 % of how employees perceive the climate is due to the actions of the leader! Leaders set the mood. www.PositivityPractices.com
  29. 29. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Adapted from Kim Camerons Positive Leadership
  30. 30. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Recognize, reinforce, build strengths Three relationships: External, Internal, Inner On T.R.A.C.K.* Asset-focused approach *FOR A SPECIAL REPORT ON T.R.A.C.K. Email JoAnna@ReturnOnHappiness.com
  31. 31. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com EXTERNAL INTERNAL INNER Creating Your Relationship Eco-system
  32. 32. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Get on T.R.A.C.K. a Time In Practice Ask yourself at the beginning or end of the day: Where do you build Trust? How do you show Respect? How do you show Appreciation? Hows your Communication? Are you Kind? www.PositivityPractices.com
  33. 33. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Human systems grow in the direction of what they talk about Whats good? Whats right? Whats possible ? Pay attention to wants - not problems You get what you focus on Create the language of Possibility Look for Bright spots
  34. 34. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Adapted from Kim Camerons Positive Leadership
  35. 35. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Best self feedback Appreciative inquiry Positive reframes and ratios Positive expectancy Share good news Positive self talk and language
  36. 36. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Single most important factor in predicting organizational performance twice as powerful as any other factor- is the ratio of positive to negative statements. Kim Cameron Five times more acknowledgement, affirmation, praise, good will, recognition, compliments and focus on strengths than sarcasm, criticism, cynicism or corrective actions related to weaknesses. Five times more questions focused on whats strong rather than whats wrong. Five times more focus on whats right and what you want to create rather than on what needs to be fixed and what you dont want.
  37. 37. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Appreciation Audit Three to five times during the day, stop what you are doing and think about/write down 3- 5 things that you appreciate. Breathe deeply from your heart as you do this. Allow the good feelings to spread in your body. Tell people what you appreciate about them. www.PositivityPractices.com
  38. 38. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Heartmath.org
  39. 39. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Adapted from Kim Camerons Positive Leadership
  40. 40. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com The work has impact Connection to values Build community Interpretation of circumstances A big WHY Contribution goals
  41. 41. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com A key leadership task is to elevate the stature of apparently mundane work, to engage people by getting them to believe they are building cathedrals, not merely laying bricks. ~ Hay Group
  42. 42. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Create More Meaning Sit quietly for 20 minutes and write about what work would look like and feel like if all your aspirations about it came true. Make a plan. Ask employees to do the same. Then help them build development to plans to pursue their dreams. www.PositivityPractices.com
  43. 43. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com The fundamental task of leaders, we argue, is to prime good feelings in those they lead. In its root then, the primary job of a leader is emotional. Great leadership works through emotion.
  44. 44. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Creativity Connectivity Resilience Cooperation Collaboration Enthusiasm Energy Meaning Appreciation Psychological Health Physical Health Growth Flexibility Respectfulness Empathy Motivation Willingness Openness Less fear and narrowed thinking
  45. 45. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com www.ReturnOnHappiness.com Discovers and builds on strengths Builds positive capacity internally & externally Looking for and creating Positive Deviance Whats possible? Flourishing and thriving Meaning-Maker
  46. 46. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com
  47. 47. 2014 ReturnonHappiness.com PositiveLeadershipCoaching.com Adapted from Kim Camerons Positive Leadership