Project Stakeholder Management Based on PMBOK 5th Edition

Waleed El-Naggar, MBA, PMP

https://www.facebook.com/waleed.naggar

13.1 Identify Stakeholder

13.2 Plan Stakeholder Management

13.3 Manage Stakeholder Engagement

13.4 Control Stakeholder Engagement

Agenda

PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar 2

Includes the processes required to:

Identify the people, groups, or organizations

that could impact or be impacted by the project.

Analyze stakeholder expectations and their

impact on the project

Develop appropriate management strategies for

effectively engaging stakeholders in project

decision and execution

What is Stakeholder Management?

3 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

13.1 Identify Stakeholders

Identify all people or

organizations impacted by the

project: e.g., Customers,

Sponsors, Team Members,

Suppliers (Internal & External),

and Labor unions

PMP - Project Stakeholder Management 4 https://www.facebook.com/waleed.naggar

Identify Stakeholders: Inputs 1. Project Charter (provides information about

internal & external involved parties

2. Procurement Documents

3. Enterprise Environmental Factors (e.g.,

organizational culture, industry standards, … etc)

4. Organizational Process Assets (stakeholders

register templates, lessons learned, old project

documents, … etc)

PMP - Project Stakeholder Management 5 https://www.facebook.com/waleed.naggar

Identify Stakeholders: Tools & Techniques

1. Stakeholder Analysis: gathering & analyzing

information to determine stakeholder in 3 steps:

Identify all potential stakeholders & relevant

information (roles, departments, interests,

knowledge levels, expectations & influence

levels).

Identify potential impact or support each

stakeholder could generate (power-interest)

Assess how key stakeholders are likely to react

or respond to various situations.

PMP - Project Stakeholder Management 6 https://www.facebook.com/waleed.naggar

Power-Interest Grid

https://www.facebook.com/waleed.naggar 7 PMP - Project Stakeholder Management

2. Expert Judgment: groups or individuals

specialized in certain areas such:

Senior management

Subject matter experts

Industry groups and consultants

Professional and technical associations

Project managers with experience in similar

projects

Identified stakeholders.

3. Meetings

Identify Stakeholders: T & T (2)

PMP - Project Stakeholder Management 8 https://www.facebook.com/waleed.naggar

Identify Stakeholders: Outputs 1. Stakeholder Register: it contains

Identification Information: name,

organizational position, location, role in

project, … etc.

Assessment Information: major requirements,

expectation, potential influence in project …

etc.

Stakeholder Classification: Internal/External,

supporter, neutral, resistor, … etc.

PMP - Project Stakeholder Management 9 https://www.facebook.com/waleed.naggar

Sample Stakeholder Mgmt Plan

PMP - Project Stakeholder Management 10 https://www.facebook.com/waleed.naggar

How should the project manager manage the

stakeholders with high power in high interest in

the project?

A. Keep them satisfied

B. Manage Closely

C. Treat them equally to other stakeholders

D. Give their request a high priority

11

Quiz

PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar

Developing appropriate management strategies

to effectively engage stakeholders throughout

the project lifecycle.

Provides clear, actionable plan to interact with

project stakeholders to support the project’s

interests.

13.2 Plan Stakeholder Management

12 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

1. Project Management Plan

2. Stakeholder Register

3. Enterprise Environmental Factors

4. Organizational Process Assets

Plan Stakeholder Management - Inputs

13 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

1. Expert Judgment

Senior Management

Team Members

Other units or individuals

Identified stakeholders

Project managers of similar projects

Industry experts

2. Meetings

Plan Stakeholder Management – T & T

14 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

3. Analytical Techniques, engagement levels:

Unaware

Resistant

Neutral

Supportive

Leading

Plan Stakeholder Management – T & T

15 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

Plan Stakeholders Management: Outputs

16

1. Stakeholder Management Plan:

Desired and current engagement levels of key

stakeholders

Interrelationship and potential overlap

between stakeholders

Stakeholder communication requirements

2. Project Document Updates

PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar

One of the following is not part of the stakeholder

management plan

A. Desired engagement level

B. Current engagement level

C. Communication method

D. Communication needs

17 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

Quiz

Communicating and working with

stakeholders to meet their needs/expectations,

address issues as they occur, and foster

appropriate stakeholder engagement in project

activities throughout the project lifecycle.

The key benefit is to allow the project manager

to increase support and minimize resistance

from stakeholders.

13.3 Manage Stakeholder Engagement

18 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

1. Stakeholder Engagement Plan

2. Communication Management Plan

3. Change Log

4. Organizational Process Assets

Manage Stakeholder Engagement - Inputs

19 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

1. Communications Methods

2. Interpersonal Skills

Building trust

Resolving conflict

Active listening

Overcoming resistance to change

3. Management Skills

Influence people to support project

Negotiate agreements

Modify organizational behavior 20 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

Manage Stakeholder Engagement T & T

Manage Stakeholder Engagement Outputs

21

1. Issue Log

2. Change Requests

3. Project Management Plan Updates

4. Project Document Updates

PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar

Manage Stakeholder Engagement Outputs

22

5. Organizations Process Assets Updates

Stakeholder notifications

Project Reports

Project presentations

Project records

Feedback from stakeholders

Lessons Learned Documentation

PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar

Monitoring overall stakeholder relationships

and adjusting strategies and plans for

engaging stakeholders.

The key benefit is to maintain or increase the

efficiency and effectiveness of stakeholder

engagement activities.

13.3 Control Stakeholder Engagement

23 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

1. Project Management Plan

2. Issue Log

3. Work Performance Data

4. Project Documents

Control Stakeholder Engagement - Inputs

24 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

1. Information Management Systems

2. Expert Judgment

3. Meetings

25 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management

Control Stakeholder Engagement T & T

Control Stakeholder Engagement Outputs

26

1. Work Performance Information

2. Change Requests

3. Project Management Plan Updates

4. Project Document Updates

PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar

Control Stakeholder Engagement Outputs

27

5. Organizations Process Assets Updates

Stakeholder notifications

Project Reports

Project presentations

Project records

Feedback from stakeholders

Lessons Learned Documentation

PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar

Q & A

28 https://www.facebook.com/waleed.naggar PMP - Project Stakeholder Management