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AGILITY ON THE PRIVATE CLOUDRico Ho

CASE STUDIES

• NTT - Procurement

• DAIKIN – Service

• Lessons Learnt

• Quick Demo

WHY RUN SHAREPOINT ON THE CLOUD?

• Cheapest communication medium

• Create single source of truth

• Cost effective solution

• Extensible services

• Speed to market

ABOUT NTTAsia’s Global Tier 1 ISP

Largest telecommunication company in Asia

Global IPv4/6 Dual stack network

Recently acquired Dimension Data

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WHAT NTT WANTED…

• Make it faster to buy things

• Make sure it is the right thing

• Make sure it is delivered on time

• Track how much was spent on each project

• Remind them when contracts are up for renewal

• Extend these functions to other subsidiaries

CHALLENGES FACED

• Up to 5 levels of authorization required

• Everything gets purchased, from pens to data centres

• Delivery is distributed across many locations

• Some projects takes years to complete

• Too many contracts, renewals all year round

• Processes very fluid, changes are frequent

SOLUTION DELIVERED

• Purchase Requisition on SharePoint

• No-code, 100% configured solution

• Data are stored as custom lists or documents

• Powered by Webparts360

• 1st version completed in 3.5 weeks

• 2 revisions and counting…

Perpetual Beta

HERE’S WHAT WE DELIVEREDDEMO

SYSTEM FLOW

DEMO SYSTEM WALKTHROUGH: PROCUREMENT

DEMO SYSTEM WALKTHROUGH: PROCUREMENT

DEMO SYSTEM WALKTHROUGH: PROCUREMENT

About DAIKIN

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Second largest HVAC manufacturer in the world ($12B, 40K employees worldwide)

Leading innovator in air conditioning system

Uses SAP

WHAT DAIKIN WANTED

• Improve customer service - helpdesk

• Streamline communication with on-site team

• Empower technicians with on-site information

• Coordinate between warehouse and technicians

• Prepare for in-sourcing – extend to service provider partners

CHALLENGES FACED

• Data everywhere

• Needs to work legacy apps on SharePoint 2007

• Warehouse, service provider are different entities

• Needed a mobile device that is readily available

• Multi tenant environment required

• Different requirements with different partners

SOLUTION DELIVERED

• Service Management on SharePoint

• No-code, 100% configured solution

• Data are stored as custom lists or documents

• Powered by Webparts360

• Mobile front-end on iPhone

• System delivered within 10weeks iPhone ready

HERE’S WHAT WE DELIVEREDDEMO

SYSTEM FLOW

DEMO SYSTEM WALKTHROUGH: HELPDESK

HELPDESK: SERVICE REQUEST

HELPDESK: SERVICE TEAM CALENDAR

ON-SITE TECHNICIAN JOB ASSIGNMENT

SERVICE MANAGER: VIEW

LESSON LEARNT: WORKING WITH IPHONE

• Working within iPhone real estate (480 X 320)

• Master page not compatible – iwebkit.net

• Beware of captions

• CSS and Java script differences

• Avoid pop ups and advanced layout

• SharePoint controls do not necessary work

• Users LOVE iPhone !!!

LESSON LEARNT: HOW TO BE AGILE

• Prototyping aids process discovery

• Avoid coding whenever possible

• Engage users early in your development process

• Take advantage of SharePoint features

• Create personal dashboards to improve response

• Context matters – offer different perspective for your data

• Beware of turning your app into a spammer engine

HOW COULD IT BE BUILD?

• SharePoint Designer

• K2 Workflow

• Visual Studio

• SQL Reporting Services

• SliverLight

• Other web parts

• Dundas charts

How many iisreset

required?

HOW IT WAS BUILD? PLATFORM AGILITY

• Transactional

• Relational

• Contextual

Solution Centric Visual Models Re-usable web parts Version control Cross version support

3 WEB PARTS !

RELATIONAL MODEL

PROCESS MODEL

STILL SKEPTICAL?

DEMO: Building apps fast

3:45 – Tea Break

SYSTEM BENEFITS

• More than documents, SharePoint is an apps platform !

• No code, rapid development

• Easy to build and manage

• Cross platform capability with mobile support

• Growth proof – extensible

• High ROI

ABOUT WEBPARTS360

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Managed MS Partner

2X Asia Pacific ICT award winner

Offices in UK, US and Malaysia

Proven track record

www.webparts360.com

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