June11 Platform Enhancements

Pat Casey PRINCIPAL ARHITECT Service-now.com

L IVE  ENHANCEMENTS  

BENEFITS

FEATURES

USED BY

•  Further enhancing Social IT

•  Allows more granular control of information delivery

•  Groups (public/private)

•  Tag capability (#hashtags)

•  Follow users, processes, tags

•  Anyone – in any company using Service-now.com - will be able to make use of this functionality

ZING  TEXT  SEARCH  

BENEFITS

FEATURES

USED BY

•  Faster and more accurate text search

•  Type-ahead •  “Did you mean …” •  Configurable stop words •  Configurable search weighting

•  Everyone

UI  11  

BENEFITS

FEATURES

USED BY

•  Split screen into panes to preview (and edit) list items

•  Create bookmarks for easy access to functionality

•  Create “flyouts” for quick access to information

•  Simplified Navigation •  User control of behavior •  Intuitive chat integration

•  Everyone

Grid  Edi.ng  

BENEFITS

FEATURES

USED BY

•  Tab or cursor navigates •  Quick transitions •  Like a spreadsheet

•  Faster Data entry •  More familiar model

•  Everyone

BSM  Enhancements  

BENEFITS

FEATURES

USED BY

•  Search within the map •  Better cluster modeling •  Control the trouble indicator

•  Faster Navigation •  Better information on screen

•  Everyone

Soap  &  ODBC  

BENEFITS

FEATURES

USED BY

•  No more 3 minute timeout •  Better memory management •  Use the MID Server

•  Performance and stability •  Larger requests •  Simpler networking

•  Everyone

Thank You

Principal Architect

Pat Casey Service-now.com

pat.casey @service-now.com

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