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Phenom 100 Phenom 100 Maintenance and Program Updates Maintenance and Program Updates March 27th,2010 March 27th,2010 Naples Naples FL FL LUIS COLARINO – PHENOM CUSTOMER SUPPORT

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Page 1: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

Phenom 100Phenom 100

Maintenance and Program UpdatesMaintenance and Program Updates

March 27th,2010 March 27th,2010

Naples Naples –– FLFL

LUIS COLARINO – PHENOM CUSTOMER SUPPORT

Page 2: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

2

The Phenoms are now flying everywhere...

Page 3: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

3

Worldwide …

Page 4: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

4

Worldwide …

Page 5: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

5

Worldwide …

Page 6: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

6

Worldwide …

Page 7: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

7

Worldwide …

Page 8: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

8

Worldwide …

Page 9: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

9

Worldwide …

Page 10: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

10

Worldwide …

Page 11: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

11

Worldwide Fleet Distribution

P100 %

104 Aircraft 100%

76 Operators 100%

13 Countries 100%

DEFENSE: 04 aircraft delivered

P100 % P100 %

62 Aircraft 60% 0 Aircraft 0%

38 Operators 50% 0 Operators 0%

60 Aircraft in USA

P100 % P100 %

29 Aircraft 28% 0 Aircraft 0%

26 Operators 34% 0 Operators 0%P100 % DEFENSE: 04 aircraft delivered

13 Aircraft 13%

12 Operators 16%

NORTH AND CENTRAL AMERICA

LATIN AMERICA

EUROPE, AFRICA AND MIDDLE EAST

CHINA

WORLD FLEET - FEBRUARY 2010

ASIA PACIFIC

As of March 1st, 2010

Page 12: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

12

Phenom 100 Fleet Operational Summary

Total Flight Hours (Accum.)

Total Flight Cicles (Accum.)

Average Flight Time per Flight Cycle (FH/FC)

PHENOM 100 FLEET OPERATIONAL SUMMARY

Up to March, 1st 2010

DESCRIPTION QUANTITY

9,773

8,164

1.20

Fleet Leader(S/N: 50000018) 528.8 FH

(S/N: 50000010) 452 FC

PHENOM 100 AIRCRAFT DELIVERIES (*)

Up to March, 1st 2010

104

95

6052

43

33

5 813

2 3

2118

25

99

0

25

50

75

100

125

Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb

2008 2009 2010

Nu

mb

er

Of

Air

cra

ft

Monthly

Accumulated

(*) Excluding DEFENSE fleet.

Page 13: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

13

Phenom 100 Fleet Operational Summary

PHENOM 100 Fleet - Flight Time

0

200

400

600

800

1000

1200

1400

1600

JAN FEB MAR ABR MAI JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

FH

& F

C

FH - MO FC - MO

Page 14: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

14

Phenom 100 Fleet Operational Summary

PHENOM 100 Fleet - FH&FC Average per Aircraft

21.8

17.0

0

5

10

15

20

25

30

35

JAN FEB MAR ABR MAI JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

FH

& F

C

FH - MO (average) FC - MO (average)

FH - ACC (average) FC - ACC (average)

Page 15: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

15

Technical Items Update

Page 16: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

16

PHENOM 100 - In Service Request by Month

(TECHNICAL ISR)

3929 22 19

8669

89 90 88104 102

6983 81

6.9%

0

50

100

150

200

250

JAN FEB MAR ABR MAI JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

% p

er

cy

cle

ISR - MO (Tech ISR) ISR per cycle - L1MO (Tech ISR)

Technical Reports Summary

ISR: Technical Report received by Embraer thru the Contact Center from Service Centers, Field Reps or Customers

Page 17: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

17

FC FC FC

FAIL DESCRIPTION RANK QTY RATE RANK QTY RATE RANK QTY RATE

FLAP NOT AVAILABLE / FAIL # 01 12 0.36% # 02 22 0.38% # 01 53 0.67%

WING-STAB ICE PROTECTION FAIL / PROBLEM # 02 11 0.33% # 04 20 0.34% # 07 24 0.30%

BRAKE INOP / FAIL # 03 10 0.30% # 01 28 0.48% # 03 44 0.55%

PITCH TRIM NORMAL FAIL # 04 9 0.27% # 07 15 0.26% # 06 24 0.30%

VCS FAIL # 05 8 0.24% # 03 20 0.34% # 02 50 0.63%

FCSOV FAIL # 06 7 0.21% # 05 19 0.33% # 04 25 0.31%

LG LEVER DISAGREE / HANDLE PROBLEM # 07 7 0.21% # 11 11 0.19% # 17 12 0.15%

TEMPERATURE CONTROL FAIL # 08 6 0.18% # 15 9 0.15% # 21 10 0.13%

MLG ACTUATOR PROBLEM / LEAKING # 09 6 0.18% # 16 8 0.14% # 14 13 0.16%

GROUND COOLING FAN FAIL # 10 6 0.18% # 20 7 0.12% # 20 10 0.13%

ENGINE INDICATING PROBLEM # 11 5 0.15% # 10 11 0.19% # 09 18 0.23%

LOST PRESSURIZATION / PRESSURIZATION INOP # 12 5 0.15% # 13 10 0.17% # 15 13 0.16%

PARKING BRAKE PROBLEM # 13 5 0.15% # 21 7 0.12% # 31 7 0.09%

DUAL STATIC PORT HEATING FAIL # 14 4 0.12% # 06 16 0.27% # 05 25 0.31%

STALL WARNING FAIL / FAULT / TEST NOT PASS # 15 4 0.12% # 14 9 0.15% # 13 13 0.16%

PASSENGER READING/TABLE LIGHT DAMAGE / PROBLEM # 16 4 0.12% # 17 8 0.14% # 23 8 0.10%

BATT DEAD / LOW # 17 4 0.12% # 33 4 0.07% # 43 4 0.05%

PASSENGER UP WASH LIGHT DAMAGE / PROBLEM # 18 3 0.09% # 08 12 0.21% # 16 13 0.16%

W/S HEAT PROBLEM # 19 3 0.09% # 09 11 0.19% # 08 19 0.24%

PITOT-STATIC PROBE HEATING FAIL # 20 3 0.09% # 24 6 0.10% # 22 9 0.11%

ELECTRICAL EMERGENCY MODE PROBLEM # 21 3 0.09% # 25 6 0.10% # 28 7 0.09%

ENGINE FUEL INDICATING PROBLEM (FLOW, FLOWMETTER, BYPASS, IMPENDING BYPASS)# 22 3 0.09% # 28 5 0.09% # 37 5 0.06%

GUST LOCK PROBLEM # 23 3 0.09% # 30 4 0.07% # 24 8 0.10%

AC OUTLET PROBLEM # 24 3 0.09% # 34 4 0.07% # 45 4 0.05%

ELECTRICAL HARDWARE PROBLEM # 25 3 0.09% # 35 3 0.05% # 25 8 0.10%

3340 5838 7944

ISR´s (L12MO)ISR´s (L6MO)ISR´s (L3MO)

Technical Reports – Top 25 Items

Page 18: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

18

P100 In Service Request - Monthly

3

2

8 8

3

7

5

3

2

1

6

5

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

FLAP NOT AVAILABLE / FAIL FLAP NOT AVAILABLE / FAIL (% Per Cycle)

1-Flap System

Page 19: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

19

1-Flap System

• Description: Flap not available message during acft powering, rigging required

• Latest Status:

– SB 27-0005

– FSCU-5 with improved electrical monitors for FAA and ANAC airplanes

– Terminates CB opening procedure during acft power up (OB500-001-09).

– This SB has superseded SB 27-0002 (FSCU-4).

– SB 27-0003

– Will allow use of Flap position 3 for all airplanes together with AFM and OPERA performance data

– Will install FSCU-5 on EASA airplanes.

– Implementation of SB 31-0003 (Avionics load phase 3) will be required.

– Flap Linear Actuator failures:

– Eaton Quality Escape (bearing / hall sensor)

– SB (2QT/10) for retrofit up to 1200FH/24MO.

Page 20: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

20

2-De-Icing system

P100 In Service Request - Monthly

0 0

3

0

1

0

2

4

3

5

4

2

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

WING-STAB ICE PROTECTION FAIL / PROBLEM

WING-STAB ICE PROTECTION FAIL / PROBLEM (% Per Cycle)

Page 21: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

21

• Description: De-Icing system failures

• Latest Status:

– System sensitive to umidity in airflow lines, water separator may freeze the water particles.

– Pressure Switches position corrected upwards

– AMM and a Service Letter SL 500-30-001 were released

– New PRV P/N 4D2095-2011 with increased pressure setting (20 to 22 psi) available thru

AIPC 30-11-03-01 (No SB)

– Maintenance Manual updated and should be used to minimize the events.

– Water Separator cleaning procedure (AMM 30-11-04)

– Moisture Removal procedure (AMM 12-33-00)

2-De-Icing system

Page 22: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

22

P100 In Service Request - Monthly

1 1

3 3

5

3

7

4

7

4

2

4

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

BRAKE INOP / FAIL BRAKE INOP / FAIL (% Per Cycle)

3-Brake System

Page 23: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

23

3-Brake System

Main Landing Events (up to 03/Mar):

– 12/Oct/09, Angra dos Reis, RJ, Brazil: Runway Overrun (no brake fail msg)

– 31/Oct/09, Fort Lauderdale, USA: Uneventful Landing (active Brake Fail Msg)

– 01/Nov/09, Danbury, CT, USA: Blown Tires (no brake fail msg)

– 24/Dec/09, Congonhas, SP, Brazil: Uneventfull Landing (no brake fail msg)

– 17/Feb/10, Marte, SP, Brazil: Runway Overrun under heavy rain (no brake fail msg)

– 03/Mar/10, Mammoth Valey, CA, USA: Blown Tires (active brake fail msg)

Possible causes:

– Air in brake lines

– BCU fail

– BCV fail

– Isolated component failure

Page 24: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

24

3-Brake System

Embraer Actions – Communication:

– Operators meeting in Brazil (SJK) 09/Dec/09 with dedicated technical and operational sections

covering brake system and landing technique

– Webcast presentation on 22/Dec/09 with additional details on brake system and landing technique

– Webcast presentation on 11/Mar/09 with specific details on latest event and recommendations on

landing planning. Upcoming webcast focusing on North American Customers

– Operations Letter issued to all operators emphasizing braking

characteristics:

[...] keeping a constant pressure on the brake pedals will result in the

best brake performance. Immediate following the touchdown the

braking may seem to be too stiff and the pilot sensation is of slow

deceleration; as in any aircraft without lift dampers, during the initial

part of the deceleration the brake may appear to have a low

effectiveness while above 70 ~ 80 KIAS

Page 25: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

25

3-Brake System

Embraer Actions – Operational:

– Focus on Landing Technique

– Operational Bulletin released with SAFO procedures for contaminated runways

– Information posted on flyembraer site inside Phenom Forum

– Operational Publications updated with data for Wet and Contaminated Runways

– Embraer test / tutor pilots available for demonstration flights to emphasize landing procedures

– Training procedures updated to reflect landing in adverse conditions and practical trainning on actual

OPERA software

– FFS updated to include short runways

Page 26: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

26

3-Brake System – Typical Braking Profile

0%

20%

40%

60%

80%

100%

120%

0% 20% 40% 60% 80% 100% 120%

Distance from touchdown to full stop [%]

Sp

ee

d [

% T

ou

ch

do

wn

sp

ee

d]

Point 1

Point 2

Page 27: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

27

0%

20%

40%

60%

80%

100%

120%

0% 20% 40% 60% 80% 100% 120%

Distance from touchdown to full stop [%]

Sp

ee

d [

% T

ou

ch

do

wn

sp

ee

d]

Point 1

Point 2

20 % / 48%

3-Brake System – Typical Braking Profile

Page 28: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

28

0%

20%

40%

60%

80%

100%

120%

0% 20% 40% 60% 80% 100% 120%

Distance from touchdown to full stop [%]

Sp

ee

d [

% T

ou

ch

do

wn

sp

ee

d]

Point 1

Point 2

20 % / 48%

40 % / 72%

3-Brake System – Typical Braking Profile

Page 29: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

29

3-Brake System

Embraer Actions – Technical:

– All affected components removed and sent to supplier for teardown inspection. Confirmed failures:

• One BCU-1 failed

• One BCV LH failed

– Design review undergoing at Embraer is double checking all components in the system: BCU, BCV,

Shuttle Valve, Shutoff Valve, Emergency / Parking Brake Valve, based on teardown and shop findings

reports, focusing on:

• Endurance, Reliability

• Accepance Test Procedures, tighter requirements for suppliers

• Overall design concept, Constructive characteristics

– Campaign to expedite incorporation of all SB’s applicable to items that may be associated with these

events (Priority for Brazil – shorter runways)

– Improved bleeding procedure was developed and proved to be efficient (Sep/09)

– New BCU-3 introduced in Feb/10 (SB 32-0001), with improved monitors undergoing retrofit campaign.

Page 30: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

30

3-Brake System - Schematic

Page 31: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

31

3-Brake System

BCU-3

• The new BCU-3 has a software improvement which makes the BCU less sensitive to transient

pressure build up conditions

Brake Mechanism

• In the brake-by-wire system, the sensors on the pedals send an electric signal to the BCU

which controls the hydraulic pressure released by the Brake Control Valves to the brake

assemblies.

• The feedback felt by the pilot when the pedal is depressed is artificially provided by a spring

system connected to the pedal linkages

Page 32: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

32

3-Brake System – Linkages

Page 33: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

33

3-Brake System – Feel Springs and PPT

Pedal Position TransducersSprings

Page 34: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

34

P100 In Service Request - Monthly

0 0 0

1

2

6

1

0

5

2

4

3

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

PITCH TRIM NORMAL FAIL PITCH TRIM NORMAL FAIL (% Per Cycle)

4-Pitch Trim

Page 35: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

35

4-Pitch Trim

• Description: Pitch Trim Normal Fail message associated with TAC failure

• Latest Status:

– Component is susceptible to power up transients on start, corrective action is system reset

– If an internal electrical component fails in the Trim Actuator Controller, then corrective

action is TAC replacement

– To this date there were 2 confirmed events of TAC failures

– Embraer and supplier are currently working in a new TAC 461600-1007, certification is

expected for 2Q/10

– Retrofit plan is currently undergoing definition with supplier

Page 36: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

36

P100 In Service Request - Monthly

2

1

7

6

7 7

5

3

4

2 2

4

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

VCS FAIL VCS FAIL (% Per Cycle)

5-Air Conditioning System

Page 37: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

37

• Description: VCS system intermittent operation and low reliability

• Manufacturing:

– Preventive actions implemented in production line (installation and double gate checks)

– Trouble shooting actions, servicing and flushing procedures revised accordingly

• Supplier:

– New CDM-9 with improved software in the Controller developed and installed since May/09

– 5 CDM-9 already removed, teardown reports indicated isolated internal components and/or

manufacturing defects. Embraer audited supplier production line, process was refined.

• On-going:

– Temperature Controller and Ground Cooling Fan undergoing evaluation.

– Temp Controller presented failures, in some cases associated with design (short margins),

plan is to upgrade from -9 to -10, currently under development with supplier.

5-Air Conditioning System

Page 38: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

38

P100 In Service Request - Monthly

0 0

2 2 2

0

2

3

7

2

1

4

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

FCSOV FAIL FCSOV FAIL (% Per Cycle)

6-Flow Control Shutoff Valve

Page 39: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

39

• Description: Premature fail of current valves P/N 1300230-13 and -23 may cause aircraft

depressurization

• Latest Status:

― Supplier has identified a Quality Escape on 06/Nov/09 in the manufacturing process of the electrical circuitry board of the valve controller (resin)

― New units with improved reliability already available (-15 and -25).

6-Flow Control Shutoff Valve

Page 40: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

40

7-Landing Gear Lever Disagree

P100 In Service Request - Monthly

0

1

0 0 0 0

1

3

0

3 3

1

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

LG LEVER DISAGREE / HANDLE PROBLEM

LG LEVER DISAGREE / HANDLE PROBLEM (% Per Cycle)

Page 41: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

41

• Description: Premature fails of LGSV

• Latest Status:

― Undergoing Engineering investigation (valve internal design)

― Quality audit on supplier’s productive process

7-Landing Gear Lever Disagree

Page 42: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

42

P100 In Service Request - Monthly

1

0

2

1 1

0

1 1

0

3

2

1

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

MLG ACTUATOR PROBLEM / LEAKING

MLG ACTUATOR PROBLEM / LEAKING (% Per Cycle)

8-MLG Actuator

Page 43: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

43

8-MLG Actuator

• Description: MLG Locking Actuator Leakage above expected limits

• Latest Status:

– A design flaw was identified and a modification to actuator P/N 2136-1000-403 was defined

with the supplier after several testings.

– New locking piston with redesigned channels for new o-rings and back-up rings

– New actuator -405 was already certified

– Current -403 actuators will be replaced with -405 units on attrition basis

Page 44: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

44

P100 In Service Request - Monthly

0 0

1

0 0

2

0

1

0

2 2 2

0

3

6

9

12

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

2009 2010

ISR

Qty

0.0%

1.0%

2.0%

3.0%

4.0%

% p

er

Cy

cle

GROUND COOLING FAN FAIL

GROUND COOLING FAN FAIL (% Per Cycle)

9-Ground Cooling Fan

Page 45: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

45

9-Ground Cooling Fan

• Description: Premature fails of GCF

• Latest Status:

― Undergoing Engineering investigation

― Quality audit on supplier’s productive process

Page 46: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

46

10-Accumulator (Nitrogen Leaks)

• Description: Nitrogen leakage

• Latest Status:

– Several possible causes evaluated:

• Internal accumulator design problem

• Improper installation procedure from production line (perma-swage connections)

• Improper handling during servicing (overtorque) leading to damage in valve o-ring

– Embraer performed several testings and evaluation of field data (removed units).

– Double check gates, leak tests and additional sealing procedures were implemented in

production line (Sep/09).

– No further reports on airplanes delivered from Sep/09.

– AMM procedure (servicing) currently being updated (slow charging) scheduled for release in

2Q/10.

Page 47: Phenom 100 Maintenance and Program Updates · Phenom 100 Maintenance and Program Updates March 27th,2010 Naples ... – Embraer test / tutor pilots available for demonstration flights

47

• Description: Spurious CAS messages and GIA 2 fail in flight

• SB 31-0001 (Load Phase 2)

– Several spurious CAS messages were cleaned

– GIA 2 Fail message due to HSDB communication failure solved. Several improvements on PFD, MFD,

Synoptics, and EICAS indications

– Enables installation of Optional Items (ADF, HF-Selcal, ELT/Nav, Electronic Charts, etc)

• SB 31-0003 (New Load Phase 3)

― Released on Feb/10 (ANAC + FAA) and on Apr/10 for EASA airplanes, supersedes SB 31-0001.

– Enables installation of Optional Items (SVS, TCAS I, ECL) and SB 27-0003 to allow use of Flap position 3

• Note

– Operators who have not incorporated SB 31-0001 can go directly to SB 31-0003.

– Operators who have incorporated SB 31-0001, have to implement SB 31-0003.

Avionics Loads Phase 2 and 3

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MLG Shock Absorber

• Description: Fluid leaking thru scrapper ring, o-ring escaping from inner cylinder

MLG Shock AbsorberP/N 2310-4000-403

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MLG Shock Absorber

• Latest Status:

– Investigation and design review currently undergoing at supplier (ELEB/Embraer SJK)

– O-ring supplier undergoing quality audit

– Special inspection procedure developed to release acft for flight for 20 cycles until strut

replacement

– Additional spare struts currently being manufactured, inventory increasing from 5 to 27 units

(14 USA, 8 Brazil, 5 Europe)

– Repair facilities in the USA currently undergoing certification process

– All shock struts currently manufactured are going thru a 100 cycles bench test at plant

before shipping

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�1Q10120VIP PCU’s (AIPC)11

2Q102Q10MLG Shock Strut16�4Q09077WHCU-2 SB 30-00018

2Q102Q10MLG Actuator -405 (AIPC)15�4Q09132FCSOV SB 21-00017

2Q102Q10Accumulator / N2 Leakage14�4Q09106CVDR SB 31-00026

�4Q09

�1Q10

106

126

Avionics Load 2 SB 31-0001

Avionics Load 3 SB 31-00039

�1Q10160Brake BCU-3 SB 32-00011

SB

issuedLineItems

SB

issuedLineItems

2Q10

�3Q09

�4Q09

�1Q10

2Q10

042

121

079

�3Q09

�3Q09

�4Q09

�4Q09

�1Q10

�2Q10

�3Q09

2Q10

062

031

110

053

130

2Q10

037

2Q10

13

12

10

Pitch Trim (New TAC)Entry Door Adjustment AMM

New Hinge Pin AIPC5

De-Icing System (AIPC / SL)

New PRV (AIPC)Static Ports Mod A AIPC4

New Seats Retrofit

SB 25-0003Stall Warn.Cptr SB 27-0001

Flap system -05 SB 27-0005

Flap 3/Full logic SB 27-0003

3

Air Conditioning CDM-9

Temp Controller (-10)2

Retrofit Status

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51

SB Implementation Data

PHENOM 100 - SERVICE BULLETIN DISPOSITION - NORTH AMERICA

SB CAMPAIGN / RETROFIT (as of 10/Mar/2010)

39

7

18

27

39

38

5

7

23

54

10

13

15

16

57

56

0

0

0

0

0

0

0

0

0 20 40 60 80 100

SB 500-21-0001/00 (FCSOV)

SB 500-27-0005/00 (FSCU-5)

SB 500-27-0001/00 (SWPC)

SB 500-30-0001/00 (WHCU)

SB 500-31-0002/00 (CVDR)

SB 500-31-0001/00 (LOAD 2.0)

SB 500-31-0003/00 (LOAD 3.0)

SB 500-32-0001/00 (BCU-3)

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Optional Items Update

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Proposal of Service Bulletins (PSB) process currently adopted by Embraer:

• Customer requests a PSB to his Field Service Representative (FSR) for a given optional item

• FSR advises Customer Support in Brazil who issues a PSB with pricing, availability of technical

publications (SB), parts and payment conditions

• Customer evaluates Embraer’s proposal and provides the proper acceptance / approval to FSR /

Customer Support

• After approval, an invoice will be sent to Customer with the Engineering labor charges for SB

issuance, approval and revision of affected technical publications (AIPC, AMM, WDM, etc.) to

add the required information for the Customer’s airplane.

• After payment, the SB will be released.

• The SB will then have the required information for ordering the respective parts or kit.

• Note: the prices specified in the PSB do not include the labor and logistics needed for

implementation of the modification. Such costs are beared by the Customer.

Optional Items – PSB Process

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3 to 4 months after PSB

approval by Customer

US$ 6,500.00

After 31/Mar/10, price will be updated to

US$ 8,000.00

Installation of a pair of stainless steel telescopic rods in lieu of the standard cables, and installation of led lights on the entry door steps.

Premium Pax Door

(Embraer)

SB Availability

Pricing thru 31/Mar/10

DescriptionOptional Item

Optional Item – Premium Pax Door

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1 month after PSB approval by Customer

US$ 6,100.00

After 31/Mar/10, price will be updated to

US$ 8,500.00

ChartView resembles the paper version of Jeppesen terminal procedures charts. The charts are displayed in full color with high-resolution on the MFD.

The MFD depiction shows the aircraft position on the moving map in the plan view of approach charts and on airport diagrams.

The ChartView database subscription is available from Jeppesen, Inc. Available data includes arrivals (STAR), departure procedures (DP) approaches, airport diagrams and NOTAMs.

Note: Third party subscription required

ChartView (Jeppesen)

SB Availability

Pricing thru 31/Mar/10

DescriptionOptional Item

Optional Item – Jeppesen ChartView

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2 months after PSB approval by Customer

US$ 4,000.00FliteCharts resemble the paper version of National Aeronautical Charting Office (NACO) terminal procedures charts. The charts are displayed with high-resolution and in color for applicable charts. FliteCharts database subscription is available from Garmin. Available data includes arrivals (STAR), departure Procedures (DP), approaches and airport diagrams

Notes:1. This option is available only for US region.2. Third party subscription required

FliteCharts (Garmin)

SB Availability

Pricing thru 31/Mar/10

DescriptionOptional Item

Optional Item – Garmin FliteCharts

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2 months after PSB approval by Customer

US$ 4,361.00Electronic Check List (ECL) will enable displaying an electronic check-list in the MFD (Multi Function Display). The electronic checklist does not interface with any of the aircraft systems, it replaces the paper hardcopies usually carried onboard by the pilots.

Note: The database for the ECL will be provided by Embraer, subscription required.

Electronic Check List(Embraer)

SB Availability

Pricing thru 31/Mar/10

DescriptionOptional Item

Optional Item – Electronic Checklist

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SB is currently

scheduled for Jun/10.

PSB’s may already be

requested by Customers

US$ 55,500.00The GTS 850 TCAS I is a traffic surveillance system that uses active interrogations of Mode S and Mode C transponders to provide Traffic Advisories to the pilot independent of the air traffic control system. Traffic is displayed in the cockpit to improve pilot situational awareness. Up to 60 targets will be continuously tracked. Up to 30 of these targets will be transmitted to a display. Two directional antennas (one top-mounted and one bottom-mounted) are used to derive bearing to the intruder aircraft, which is displayed with relative altitude to own aircraft. Transmitted interrogations are also directional, reducing the number of transponders that receive the interrogation thus reducing potential garble on the 1090 MHz band.

TCAS I (Garmin)

SB Availability

Pricing thru 31/Mar/10

DescriptionOptional Item

Optional Item – Garmin TCAS I

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59

SB is currently

scheduled for Jul/10.

PSB’s may already be

requested by Customers

US$ 29,950.00The synthetic vision system (SVS) is intended to provide greater awareness of the aircraft’s position. This is to be accomplished by placing a three dimensional depiction of terrain, obstacles, traffic (when TCAS is installed) and flight information in the Primary Flight Display using a high resolution terrain database.

Note: No subscription required, software updates are already included.

Synthetic Vision

System(Garmin)

SB Availability

Pricing thru 31/Mar/10

DescriptionOptional Item

Optional Item – Garmin SVS

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60

SB is currently

scheduled for Jun/10.

Currently undergoing definition

The lavatory door is a dual pocket door which replaces the existing cabin / lavatory standard curtain. This door separates the lavatory from the passenger cabin increasing privacy and improving the acoustic comfort. Due to the thickness of the new bulkhead, the reclining feature of the forward-facing seats (AFT LH and AFT RH) will not be available.

Lavatory Rigid Door(Embraer)

SB Availability

Pricing thru 31/Mar/10

DescriptionOptional Item

Optional Item – Lavatory Rigid Door

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SB is currently

scheduled for 2Q/2011.

Currently undergoing definition

This option will replace the standard non-belted toilet seat by a structural reinforced 21g-certified belted flushing toilet allowing it to be occupied by an extrapassenger for take-off and landing.

Notes:

1. Additional details cannot be provided at this time since this item is currently undergoing Engineering development.

2. The availability for airplanes in the production line is currently scheduled for the 4Q/10.

3. SB is scheduled for the 2Q/11 due to differences in the design with the line solution.

Belted Toilet(Embraer)

SB Availability

Pricing thru 31/Mar/10

DescriptionOptional Item

Optional Item – Belted Toilet

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62

Phenom Forum on flyembraer

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63

Phenom 100 – Forum on Flyembraer Website

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64

Phenom 100 – Forum on Flyembraer Website

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65

Phenom 100 – Forum on Flyembraer Website

Jan/10 Feb/10

Number of viewersup to 28/Feb: 2695

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66

Upcoming Events

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67

Upcoming North America Phenom Events

Pro-Pilot SurveyJune

Phenom Operators MeetingNovember

Webcast presentation with latest updatesSeptember

Webcast presentation with latest updatesJuly

Webcast presentation with latest updatesMay

AIN Magazine SurveyApril / May

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68

Any additional questions?

Phenom 100 - Maintenance and Program Updates

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69

You are “the Best”...

☺Thank You!

Phenom 100 - Maintenance and Program Updates